Track a package via tracking number

AI-powered shipment tracking

Enhance your brand identity, build customer loyalty, and
slash support tickets with an unforgettable post-purchase journey.

1200+ carriers in one integration
Customer receiving an order
Postman delivering an order
Customer ordering an item
Delivery truck
Customer tracking an order
More than 3 billion shipments tracked from Fortune 500 e-commerce companies
  • Aliexpress
  • Amazon
  • Ebay
  • Etsy
  • Zalando
  • Walmart
  • Wish

Universal package tracking as a service

Elevate your brand &
build customer retention

Integrate order tracking on your e-commerce website to enhance your brand identity and re-engage with your customers after a purchase.


API & JS widget
Provide an exceptional post-purchase experience to your customers without worrying about the carrier in charge.
Shopify app
Maximize your earnings by integrating order tracking with upsells and notifications on your Shopify store.
Centralized dashboard
Ship and deliver faster by making data-driven decisions from actionable insights and incident reports.
  • Shopify app
  • API & JS widget
  • Centralized dashboard

Modern global parcel tracking

Take full advantage of AI and GPT

Offer more to your customers and differentiate your brand by harnessing the power of AI.

Carrier auto-detection
AI identifies shipping carriers automatically based on the tracking number.
Estimated delivery date
AI calculates an approximate delivery date using similar past deliveries.
Browser-based auto-translation
AI translates the tracking history into the customer's preferred language.
Comprehensive tracking history
AI rephrases the tracking history into easy-to-understand language.
Tracking number auto-correction
AI automatically fixes tracking numbers that customers have misspelled.
Last mile tracking
AI detects changes in tracking numbers during the final delivery journey.
Standardized data mapping
AI organizes shipment data into 3 statuses and 12 substatuses.
Multi-carrier aggregation
AI combines tracking data from all delivery stakeholders.
Chinese carriers auto-filtering
AI automatically substitutes Chinese carriers for a better dropshipping experience.
Automated customer anti-anxiety
AI creates daily simulated updates when the shipment is stuck in order to reassure customers.
Photo of a Caderno Inteligente employee
“With improved shipment visibility and incident reports, we can now choose strategic shipping routes and issue refunds to our customers proactively, even before they raise any complaints.”
Fernanda de Oliveira Operations
Simple no-tricks pricing
Billing is based on the amount of shipments. Lookups are unlimited.
  • 45000 Shipments / month
  • Unlimited lookups   Unlimited lookups
What's included
  • JS widget
  • Shopify app
  • Dashboard & reports
  • Tracking API
General
  • Auto-detection from 1200+ carriers
  • Estimated delivery date timeline
  • Multilingual tracking history
  • Shipment visibility & analytics
  • Average delivery time reports
  • Delivery incidents reports
API & JS widget
  • Copy-paste JS widget integration
  • Customizable widget appearance
  • Background shipment auto-update
  • Seamless tracking from 1 API GET call
Shopify app
  • Customizable tracking page
  • Email notifications
  • Upsells
  • Chinese carriers auto-filtering
/ month
No credit card required.
Do you have custom requirements?
Tell us more about your project and get a custom quote.
Contact sales Contact sales
Enterprise-grade security compliance
We ensure steadfast business protection by meeting the world's highest standards for information security and privacy.
AICPA SOC 2 ISO 27001 GDPR

International tracking tips

Everything you need to know

Find out how to locate your shipment in one click regardless of the carrier.

Frequently asked questions

How to track a package?

How to track a package?

Ordertracker offers a simple and convenient way to track your packages and shipments from around the world. To begin, you'll need the tracking number provided by the sender or shipping company.

Click this link and enter your tracking number. After inputting the number, press "enter", and our package tracker will retrieve the latest tracking updates for your package.

It will then display a comprehensive timeline of your package's journey, including information about its current location, transit history, and expected delivery date. This allows you to stay informed about the whereabouts of your package in real-time, ensuring you're always in the know about its status.

Where do I find my tracking number?

How to track a package?

Finding your tracking number is usually straightforward. When you make a purchase online or send a package, the tracking number is provided by the shipping carrier or the sender. If you're the recipient of a package, the sender will typically share the tracking number with you either through an email, a text message, or on the order confirmation page.

For online purchases, you can often locate the tracking number by logging into your account on the retailer's website and checking your order history or tracking section. Additionally, if you've received a shipping notification, the tracking number is often included in that email or message.

Once you have the tracking number in hand, you can easily use it to monitor the progress of your package Ordertracker, and gain insights into its journey and estimated delivery date.

Why isn't my package moving in the package tracking history?

How to track a package?

Encountering a situation where your package appears to be stuck can be frustrating, but there are steps you can take to address the issue. If you've been tracking your package using Ordertracker and notice that it hasn't progressed in a while, the first step is to remain patient. Sometimes delays can occur due to various factors like customs processing or temporary logistic issues.

However, if you believe there might be an issue, the next course of action is to contact the shipping carrier or the sender. They will have more specific information about the package's current status and might be able to provide insights or initiate inquiries on your behalf.

Be sure to have your tracking number handy when reaching out to expedite the process. In some cases, packages are misrouted or held up due to address issues, so verifying the address details you provided is also a good step. Remember that shipping delays, while frustrating, can often be resolved with the assistance of the carrier or sender's customer service.

When I track my package, why does it show as "returned"?

How to track a package?

When you track your package and it shows as "returned," it typically indicates that the package has been sent back to the sender or the originating location for some reason. There are a few common reasons why a package might be marked as "returned":

  • Incorrect address: If the delivery address provided by the sender or the recipient was inaccurate, incomplete, or unclear, the carrier might have been unable to deliver the package and chose to return it to the sender.
  • Failed delivery attempts: If the carrier attempted to deliver the package multiple times but was unsuccessful, they might opt to return the package to the sender rather than holding it indefinitely.
  • Unclaimed package: If the recipient does not pick up the package from a local post office or delivery center within a certain timeframe, the carrier might return the package to the sender.
  • Customs issues: For international shipments, packages can be returned due to customs clearance issues, such as missing or incorrect documentation.

If you see your package marked as "returned" in the tracking information, it's advisable to contact the sender or the carrier's customer service to understand the specific reason for the return and to discuss potential solutions, such as reshipment or refund. Keep in mind that the return process can vary depending on the carrier and the circumstances surrounding the package's return.

Why does the parcel tracking timeline indicate that my order cannot be found?

How to track a package?

If the parcel tracking timeline indicates that your order cannot be found, there could be a few reasons why:

  • Incorrect tracking number: Double-check the tracking number you've entered to make sure it's accurate. Even a small typo or error in the tracking number can lead to the system not recognizing your package.
  • Delayed update: Sometimes, there might be a delay in updating the tracking information in the system. Give it some time and try again later to see if the tracking details are updated.
  • Recently shipped: If the package was recently shipped, it might not have been processed by the carrier's system yet. Tracking information might become available once the carrier scans and processes the package.

If you're sure that you've entered the correct tracking number and still can't find any tracking information, consider reaching out to the sender or the carrier's customer service. They might be able to provide more information or help you troubleshoot the issue.

Can I track a parcel sent from China?

How to track a package?

Absolutely, you can track a parcel sent from China using Ordertracker. When you have the tracking number provided by the sender or the shipping carrier, you can enter it into the tracking search bar on this section. Ordertracker will then retrieve the tracking information for your parcel and display its route from China to its destination.

China is a major hub for international shipping, and many carriers provide tracking services for packages originating from China and most Chinese carriers are supported by Ordertracker.

Keep in mind that the accuracy and availability of tracking information can depend on the carrier handling the package and the level of detail they provide. If you have any concerns or questions about your tracked package sent from China, you can also contact the shipping carrier's customer service for assistance.

Why should I use Ordertracker instead of the official post office tracking?

How to track a package?

Using Ordertracker as an alternative to the official post office tracking system offers certain advantages. While both options serve the purpose of tracking your packages, there are reasons you might consider using Ordertracker:

  • Centralized tracking: Our order tracking app provides a centralized platform that supports tracking for multiple carriers and shipping companies worldwide. This can be especially helpful if you're tracking packages from different carriers or across various countries, as you can access all tracking information in one place.
  • Consolidated updates: With Ordertracker, you can receive consolidated tracking updates regardless of the carrier. This can save you time and effort compared to manually visiting multiple carrier websites to track different packages.
  • Global coverage: If you're dealing with international shipments, Ordertracker's wide range of supported carriers can be especially valuable, as it allows you to track packages across various borders and regions.
  • Additional information: Ordertracker provides additional information about the tracking process, such as estimated delivery times and explanations of tracking statuses.

While the official post office tracking system might be the go-to choice for domestic shipments handled by the respective postal service, using Ordertracker can be advantageous when dealing with multiple carriers, international shipments, or when you prefer a more consolidated and user-friendly tracking experience. It's important to note that your choice between the two options might also depend on the specific carriers and shipping methods you're using.

Carriers

China Post tracking

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To track your China Post package, get on the China Post tracking section and input your tracking number.

China Post, officially known as China Post Group Corporation, is the state-owned postal and courier service provider of the People's Republic of China. It serves as the official postal service for both domestic and international mail and packages. Established in 1949, China Post has evolved to offer a wide range of postal, logistics, and financial services. China Post's expansive reach, combined with its diverse portfolio of services, has made it an essential component of China's communication, logistics, and financial infrastructure. The company's status as a state-owned enterprise reflects its role in supporting the nation's postal needs and broader economic activities.

Shein tracking

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To track your Shein package, get on the Shein tracking section and input your tracking number.

Shein is a popular online fashion retailer that offers a wide range of trendy clothing, accessories, and footwear for women, men, and kids. With a focus on affordable fashion, Shein provides customers with a vast selection of stylish and budget-friendly options. Their inventory includes dresses, tops, bottoms, outerwear, swimwear, shoes, and more. Shein is known for its fast-fashion approach, constantly updating its collections to keep up with the latest trends. The company originated in China and has expanded its reach globally, catering to fashion-conscious individuals worldwide. Shein has gained a loyal customer base due to its affordable prices, diverse product range, and regular discounts and promotions. With efficient logistics and shipping processes, Shein strives to provide customers with a satisfactory shopping experience.

LaserShip tracking

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To track your LaserShip package, get on the LaserShip tracking section and input your tracking number.

LaserShip is a regional last-mile delivery carrier operating in the United States. With a focus on providing fast and reliable delivery services, LaserShip serves various e-commerce businesses and online retailers. The company utilizes advanced logistics technology and a network of local couriers to ensure efficient and timely deliveries. LaserShip's commitment to customer satisfaction and innovative delivery solutions has made it a trusted partner for businesses looking to optimize their shipping operations.

Hermes tracking

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To track your Hermes package, get on the Hermes tracking section and input your tracking number.

Hermes is a leading international logistics company based in Germany. With a focus on providing reliable and efficient delivery services, Hermes operates in various countries across Europe and beyond. The company offers a wide range of shipping solutions, including parcel delivery, express delivery, and supply chain management. Known for its commitment to customer satisfaction, Hermes strives to ensure timely and secure delivery of packages. With a strong presence in the e-commerce sector, Hermes plays a crucial role in facilitating the movement of goods and supporting businesses worldwide.

Speedpak tracking

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To track your Speedpak package, get on the Speedpak tracking section and input your tracking number.

Speedpak is a global shipping carrier that specializes in providing efficient and reliable logistics solutions. With a focus on e-commerce and cross-border shipping, Speedpak offers end-to-end services to businesses and individuals worldwide. Their extensive network and strategic partnerships enable them to deliver packages swiftly and securely. Speedpak's commitment to technological innovation and customer satisfaction sets them apart in the industry.

Yanwen tracking

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To track your Yanwen package, get on the Yanwen tracking section and input your tracking number.

Yanwen is a leading Chinese logistics company that specializes in international express delivery and e-commerce solutions. With a strong focus on cross-border shipping, Yanwen offers reliable and cost-effective services to businesses and individuals worldwide. The company has a wide network of partners and operates in numerous countries, ensuring efficient and timely delivery of shipments. Yanwen's commitment to innovation and customer satisfaction has made it a trusted choice for international shipping needs.

AliExpress tracking

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To track your AliExpress package, get on the AliExpress tracking section and input your tracking number.

AliExpress is a prominent online retail platform that operates under the umbrella of Alibaba Group. Established in 2010, AliExpress has rapidly grown to become one of the world's largest e-commerce websites. Serving as a global marketplace, it facilitates direct transactions between Chinese sellers and international buyers, offering a vast array of products encompassing electronics, fashion, home and garden items, consumer electronics, beauty products, and much more. AliExpress has garnered immense popularity due to its competitive pricing, extensive product selection, and worldwide shipping options. Shoppers around the globe turn to AliExpress for its diverse and affordable shopping experiences. Its dynamic and user-friendly platform connects millions of sellers to a vast international customer base, making it a go-to destination for online shopping enthusiasts.

EMS ePacket tracking

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To track your EMS ePacket package, get on the EMS ePacket tracking section and input your tracking number.

EMS ePacket is an international shipping service provided by EMS, a subsidiary of China Post. It offers fast and affordable shipping solutions for small packages and e-commerce shipments. EMS ePacket is designed to facilitate cross-border e-commerce between China and other countries, providing reliable and trackable delivery services. With competitive shipping rates and efficient delivery times, EMS ePacket has become a popular choice for online sellers and buyers worldwide.

Evri tracking

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To track your Evri package, get on the Evri tracking section and input your tracking number.

Evri is a global shipping carrier that provides reliable and efficient logistics solutions. With a focus on customer satisfaction, Evri offers a wide range of services including domestic and international shipping, express delivery, and supply chain management. Their extensive network and advanced technology enable them to deliver packages swiftly and securely. Evri is committed to innovation and continuously strives to enhance their services to meet the evolving needs of businesses and individuals worldwide.

4PX tracking

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To track your 4PX package, get on the 4PX tracking section and input your tracking number.

4PX is a global logistics provider specializing in e-commerce solutions. With its headquarters in China, 4PX offers a wide range of services including warehousing, order fulfillment, transportation, and customs clearance. The company has established strategic partnerships with major e-commerce platforms and marketplaces, enabling seamless integration and efficient delivery for online sellers. With a strong focus on technology and innovation, 4PX strives to provide reliable and cost-effective logistics solutions to support the growth of e-commerce businesses worldwide.

Royal Mail tracking

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To track your Royal Mail package, get on the Royal Mail tracking section and input your tracking number.

Royal Mail is the national postal service provider for the United Kingdom. With a rich history dating back to 2001, Royal Mail has been delivering mail and packages across the country and internationally. It offers a wide range of services including letter delivery, parcel delivery, and special delivery options. Royal Mail plays a vital role in connecting individuals, businesses, and communities by providing reliable and efficient postal services.

Amazon TBA tracking

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To track your Amazon TBA package, get on the Amazon TBA tracking section and input your tracking number.

Amazon TBA (Transferred by Amazon) is a logistics service offered by Amazon. It specializes in the delivery of packages and parcels, providing fast and reliable shipping options to customers. With a vast network of warehouses and distribution centers, Amazon TBA ensures efficient order fulfillment and timely delivery. As part of Amazon's commitment to customer satisfaction, Amazon TBA employs advanced tracking systems and delivery optimization techniques. It serves customers worldwide, offering a wide range of products across various categories, including electronics, books, household items, and more. Amazon TBA's dedication to seamless logistics and customer-centric services has made it a trusted name in the ecommerce industry.

YunExpress tracking

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To track your YunExpress package, get on the YunExpress tracking section and input your tracking number.

YunExpress is a global logistics and transportation company that specializes in cross-border e-commerce shipping solutions. With a focus on providing reliable and cost-effective services, YunExpress offers end-to-end logistics solutions for businesses and individuals. The company leverages its extensive network and partnerships to ensure efficient and timely delivery of shipments worldwide. YunExpress is known for its commitment to customer satisfaction and strives to provide seamless shipping experiences for its clients.

USPS tracking

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To track your USPS package, get on the USPS tracking section and input your tracking number.

The United States Postal Service (USPS) is an independent agency of the U.S. federal government, providing postal services within the United States. With a history dating back to 1775, USPS is one of the oldest and most well-established postal services in the world. It offers a wide range of mail and package delivery services, including priority mail, first-class mail, and international shipping options. USPS plays a crucial role in connecting individuals and businesses across the country, ensuring the efficient and reliable delivery of mail and packages.

Speedex tracking

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To track your Speedex package, get on the Speedex tracking section and input your tracking number.

Speedex is a leading courier and logistics company based in Greece. With a strong presence in the Greek market, Speedex offers a wide range of domestic and international shipping services. The company is known for its reliable and efficient delivery solutions, catering to both individuals and businesses. Speedex prides itself on its extensive network, advanced tracking systems, and customer-centric approach, ensuring timely and secure shipments. With a focus on innovation and customer satisfaction, Speedex continues to be a trusted shipping partner in Greece and beyond.

Other carriers

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Ordertracker supports over 1200 carriers worldwide, and the list of supported carriers continues to grow each day. For notable carriers not mentioned in the above list, you might want to refer to the following sections:

Ordertracker addresses the most frequently asked question in e-commerce
“Where is my order?”
Photo of a co-founder
Réda Allali Co-founder