Track your package

AusPost tracking

ad-todo

How to track my AusPost package?

Ordertracker provides a simple solution to track your AusPost packages. To begin, you'll need a AusPost tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your AusPost package in real time.

Where can I find my AusPost tracking number?

Finding your AusPost tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my AusPost package moving in the package tracking history?

Dealing with a AusPost package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact AusPost or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, AusPost customer service or the sender can help resolve shipping delays.

When I track my AusPost package, why does it show as "returned"?

If you're tracking your AusPost package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a AusPost package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead AusPost to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, AusPost may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, AusPost might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your AusPost package is "returned" in tracking, contact the sender or AusPost customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on AusPost policies and circumstances.

Why does the AusPost parcel tracking timeline indicate that my order cannot be found?

When your AusPost parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in AusPost system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by AusPost yet. Tracking should appear shortly.

AusPost
Company information

About AusPost

Australia Post, commonly known as AusPost, is the government-owned postal service provider of Australia. It offers a wide range of postal, courier, and financial services to individuals and businesses across the country. With its extensive network of post offices and delivery centers, AusPost plays a crucial role in connecting communities and facilitating domestic and international mail and package deliveries. The company is committed to providing reliable and efficient services to meet the evolving needs of its customers.


Founded 1809
Country Australia
Avg. delivery 1-20d

How to contact AusPost?

If you are experiencing issues with the delivery process managed by AusPost, please do not hesitate to contact their customer support.

Headquarters AusPost, Melbourne, Australia [email protected] Phone: +43810010100

How long does it take for AusPost to deliver a shipment?

AusPost offers a range of delivery services to cater to the diverse needs of its customers. The delivery time and cost of a shipment can vary depending on the service chosen.

  • Regular Parcel Post: This is the most common service offered by AusPost. The delivery time for Regular Parcel Post within Australia typically ranges from 2 to 6 business days, depending on the origin and destination addresses. It is important to note that delivery times may be longer for remote locations. The cost of this service is determined by the size, weight, and the distance traveled by the parcel.
  • Express Post: For those who need faster delivery, AusPost provides an Express Post service. Express Post deliveries are typically made the next business day for addresses within the Express Post network, which covers most metropolitan areas. For non-metropolitan areas, the delivery time may take 2-3 business days. The cost of this service is usually higher than Regular Parcel Post, but it ensures expedited delivery for urgent shipments.
  • International Delivery: AusPost also offers international delivery services to destinations around the world. The delivery time for international shipments depends on various factors, including the destination country, customs clearance procedures, and the selected service level. It can range from a few business days for express services to several weeks for economy services. The cost of international delivery varies based on the weight, dimensions, destination, and service level chosen.
  • Same-day Delivery: AusPost also provides a same-day delivery option called "Courier Post." This service is available for selected metropolitan areas only and is designed for urgent deliveries. The cost for this service is higher than regular services due to the expedited nature of delivery.
  • Other Services: Apart from the above-mentioned services, AusPost also offers specialty services such as Registered Post (provides extra security and tracking), Insured Parcel Post (offers coverage for loss or damage), and Click and Send (an online shipping service for small businesses).

Please note that the delivery times and costs mentioned here are based on general information, and actual delivery times and costs may vary. It is advisable to check AusPost's official website or contact their customer support for specific and up-to-date information based on your individual requirements.

What does a AusPost tracking number looks like?

A typical AusPost tracking number consists of a combination of numbers and letters. It usually starts with two letters, followed by nine digits, and ends with two letters. The two initial letters often indicate the type of service, such as "AA" for express post or "RO" for registered post. The nine digits in the middle are unique identifiers for each individual package. The final two letters are checksum letters that help validate the tracking number's accuracy.

For example, a standard AusPost tracking number might look like this: AA123456789AA. By entering this tracking number on the AusPost website or using their tracking service, customers can monitor the progress and location of their packages in real-time. This allows them to stay informed about their shipment's current status and estimated delivery date. Simply input the tracking number into the designated field, and the system will display detailed tracking information for your parcel.

More information about AusPost

Australia Post, commonly known as AusPost, is the national postal service of Australia. It has a rich history that spans over two centuries. The origins of AusPost can be traced back to 1809 when the New South Wales Corps established a postal service to facilitate communication within the penal colony.

In 1825, the colonial administration took control of the postal service, establishing the Sydney General Post Office. Over the following years, various improvements were made to the system, including the introduction of postage stamps in 1850. The establishment of intercolonial mail services and the extension of postal services to rural areas further enhanced AusPost's reach and efficiency.

The postal service continued to evolve throughout the 20th century. In 1975, the Commonwealth Postal Commission was established, unifying postal services across Australia. In 1989, it was rebranded as Australia Post, reflecting its status as a government-owned corporation. AusPost underwent significant modernization in the late 1990s, embracing new technologies and expanding its services to adapt to the changing needs of its customers.

AusPost operates through various units, each specializing in different aspects of postal and logistics services. These units collaborate to provide a comprehensive range of services to individuals, businesses, and government organizations.

  • Postal Services: This unit is responsible for the collection, sorting, and delivery of mail and parcels. It ensures efficient mail processing and provides a reliable network for domestic and international deliveries.
  • Retail: The Retail unit manages AusPost's extensive network of post offices, which act as crucial customer touchpoints. These post offices offer a broad range of services, including postal, banking, and retail services, providing convenience to customers.
  • eCommerce and International: This unit focuses on facilitating international commerce and cross-border deliveries. It enables Australian businesses to sell their products globally and assists international sellers in reaching Australian customers. It also handles customs requirements and manages international logistics partnerships.
  • Delivery Network: The Delivery Network unit is responsible for the vital last-mile delivery of parcels and letters to customers across Australia. It ensures timely and secure delivery through various modes, including posties on motorbikes, vans, and contractors.
  • Post Logistics: This unit specializes in providing end-to-end logistics solutions for businesses, leveraging the extensive infrastructure and resources of AusPost. It offers warehousing, fulfillment, and distribution services, simplifying supply chain management for its customers.

While AusPost primarily operates within Australia, it also offers international services to various countries across the globe. It has partnerships and collaborations with postal administrations worldwide to facilitate seamless international mail and parcel deliveries. AusPost's extensive network enables it to reach over 190 countries worldwide, providing efficient and reliable international logistics solutions.

Common shipment tracking statuses

Status Description
The shipping information has been approved. The shipment details have been checked and confirmed.
The shipping information has been received. The shipment details have been received
The item has been processed at the facility. The package has been processed at the shipping center.
The item has been received and is ready for processing. The package has been received at the processing center and is ready to be sorted.
The item has been received for transportation to the processing facility. The package was received and is on its way to the processing center.
The item has been delivered and left in a secure location. The package has been delivered to a safe location specified by the receiver.
The item is out for delivery. The package is currently with the courier for delivery.
The customer has lodged a shipment request. The customer has created a request for item shipment.
The shipment has arrived internationally and is awaiting clearance. The international shipment has arrived and is awaiting customs clearance.
The item is ready for the postal carrier to deliver. The package is available for the postal carrier to deliver to the recipient.
The flight carrying the shipment has departed. The flight carrying the package has left the originating country.
The shipment has been booked for a flight. The shipment has been scheduled to be carried on a specific flight.
The shipment has been cleared and is awaiting international departure. The shipment passed customs and is waiting for the international flight.
The shipment has been processed by the air carrier. The shipment has been processed and is ready for air transportation.
The shipment has been received in our network. The shipment has been logged into the carrier's tracking system.
The shipment has been lodged by the sender. The sender has submitted the package to the carrier for shipment.
The shipment has arrived at the local facility for delivery. The package arrived at the local delivery center.
The shipment has been transferred. The shipment has moved from one part of the carrier's network to another.
The shipment has arrived at the delivery facility. The shipment has reached the facility from where it will be delivered to the receiver.
The item has been received into customs for clearance. The item is received by the customs authority for inspection and clearance.
The flight carrying the shipment has landed. The flight carrying the shipment has reached its destination.
The shipment has been received by the air carrier. The package has been checked in by the airline for transportation.
The shipment has been transferred between air carriers. The shipment has moved from one airline to another for transportation.
The shipment is in transit to the next facility. The shipment is on its way to the next processing center.
The shipment is being delivered to the recipient. The courier is delivering the package to the recipient.
The shipment has been received by customs for clearance. Customs authority has received the shipment for inspection and clearance.
The shipment has arrived at the airport facility. The shipment has arrived at the airport for further processing.
The item has been lodged for shipment. The package has been submitted for shipping.
The item has been left in a requested location. The package has been left at the location specified by the recipient.
The shipment has arrived at the sorting facility. The shipment has reached the location where it will be sorted for delivery.
The shipment was not loaded as booked and is awaiting the next available flight. The shipment wasn't placed on its scheduled flight and is waiting for the next flight.
The shipment is being held in customs. The shipment is detained by customs for further investigation.
The shipment is awaiting collection at the designated location. The shipment is waiting to be picked up by the recipient at a specified location.
The shipment has been handed back to the postal carrier for delivery. The package has been given back to the delivery service for delivery.
The shipment has arrived at the destination import office. The shipment has reached the customs office in the receiver's country.
The shipment has departed from the export office. The shipment has left the customs office in the sender's country.
The shipment has been released from export customs security. The shipment has been cleared by the sender's country's customs for export.
The shipment is being held for export customs inspection. The shipment is being inspected by the sender's country's customs before export.
The shipment has been presented to export customs security. The shipment has been presented to the customs security of the sender's country.
The shipment has arrived at the export office. The shipment has reached the office where it will be prepared for export.
The shipment is awaiting collection. The shipment is waiting for the recipient to pick it up.
The shipment has been returned to the sender's address on the item. The shipment has been returned to the sender's address listed on the item.
The shipment has cleared customs. The shipment has been inspected and approved by customs.
The shipment has arrived at a facility in the destination country. The shipment has reached a facility in the recipient's country.
The shipment has been sorted at the facility. The shipment has been sorted at the processing center.
The shipment is scheduled for delivery next. The shipment will be the next one to be delivered.
The delivery has been delayed and is waiting to be processed for delivery. The delivery process of the shipment is delayed.
The item has been left in a location requested by the receiver. The item has been left at a location specified by the receiver.