YunExpress tracking

What is YunExpress?

YunExpress, also known by its Chinese name Yuntu Logistics (云途物流), is a logistics provider specializing in parcel shipments for cross-border e-commerce. Founded in 2014 in Shenzhen, China, this company quickly established itself as one of the world's leading providers of international e-commerce logistics. Its official full name is Shenzhen Qianhai YunExpress Logistics Co., Ltd., and the company is owned by the Zongteng Group (Zongteng Group), a Chinese conglomerate established in 2009 and positioned as a global provider of e-commerce infrastructure services.

Zongteng Group, YunExpress's parent company, generates annual revenues of several billion dollars, testifying to the scale of its operations in the global logistics market. Beyond YunExpress, the group owns several other renowned service brands such as GOODCANG, Elogistic, GoTen and Worldtech, thereby covering the entire logistics chain for international e-commerce. YunExpress's capital reaches 1,310 million yuan, approximately 182 million US dollars, which underscores the company's financial strength.

YunExpress has built a solid reputation thanks to its advanced expertise in the rapid and secure shipment of goods on a global scale. The company offers e-commerce retailers parcel shipping solutions B2C to more than 220 countries and territories, making it one of the carriers with the most extensive geographic coverage in the sector. This international reach has allowed YunExpress to become a recommended logistics partner for major online sales platforms such as Amazon, eBay, Wish, Shein, AliExpress and Shopify.

• Date of creation: 2014, in Shenzhen, Guangdong province, China
• Parent company: Zongteng Group, a Chinese conglomerate specializing in logistics infrastructure for cross-border e-commerce
• Headquarters: Shenzhen, China (Longgang district)
• Daily volume: More than 1.2 million packages shipped each day
• Workforce: More than 1,500 employees connecting e-commerce retailers across 6 continents
• Global coverage: More than 220 countries and territories served

YunExpress's operational model emphasizes customs compliance and logistics efficiency. The company favors the "Delivered Duty Paid" (DDP) delivery scheme, where all fees and customs duties are paid in advance by the shipper. This approach avoids surprises upon arrival and ensures smooth delivery for the final recipient. Thanks to its advanced tracking technologies and integrated logistics infrastructure, YunExpress helps facilitate international online commerce by providing transparent shipment routing worldwide.

The company has experienced exceptional growth since its creation, achieving the status of the first Chinese private operator to operate a fleet of large cargo aircraft. In 2022, YunExpress acquired its first Boeing 777F long-range cargo aircraft, becoming the first private Chinese company to own this type of aircraft. The fleet now includes several Boeing 777F aircraft, enabling regular air connections between China and major global markets, particularly Europe and North America.

What countries does YunExpress deliver to?

YunExpress has an exceptionally extensive geographic coverage, ensuring deliveries to more than 220 countries and territories around the world. This international presence makes the company one of the best-positioned carriers for cross-border e-commerce parcel shipments. Whether the destination is in Europe, North America, Asia-Pacific, Latin America, Africa or the Middle East, YunExpress offers shipping solutions adapted to the needs of e-commerce retailers.

In Europe, YunExpress has established a particularly strong presence with its European headquarters located in the Netherlands since 2020. The company works closely with local operations in more than 30 European countries and manages subsidiaries in 21 of them. YunExpress Benelux, created in November 2020, currently operates three warehouses in the region and the company plans to build two additional logistics centers in Belgium and the Netherlands. The main European countries served include France, Germany, the United Kingdom, Italy, Spain, the Netherlands, Belgium, Poland, Austria, Switzerland and the Scandinavian countries.

In North America, YunExpress has established strategic logistics centers to handle large shipment volumes to the United States and Canada. These markets represent a significant portion of the company's deliveries, particularly for e-commerce sellers shipping from China to North American consumers. The company also has a presence in Latin America, serving countries such as Brazil, Mexico, Argentina and Chile.

• Europe: France, Germany, United Kingdom, Italy, Spain, Netherlands, Belgium, Poland, Austria, Switzerland, Portugal, Ireland, Nordic and Baltic countries, Eastern Europe
• North America: United States (national coverage), Canada
• Asia-Pacific: China, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia
• Latin America: Brazil, Mexico, Argentina, Chile, Colombia and other countries in the region
• Middle East and Africa: United Arab Emirates, Saudi Arabia, Israel, South Africa and other destinations

In Asia-Pacific, in addition to its extensive network in China with presences in many major cities and industrial zones, YunExpress has warehouses in Japan and serves the entire region. The company operates a network of more than 40 facilities worldwide, including subsidiaries, warehouses and regional sorting centers, enabling it to operate efficiently across five continents.

To ensure last-mile delivery in each destination country, YunExpress relies on partnerships with more than 60 local carriers worldwide. In the United States, packages are handed over to USPS, UPS or FedEx for final delivery. In the United Kingdom, Royal Mail handles delivery, while in France, La Poste (Colissimo or Chronopost) typically ensures delivery to the recipient. This collaboration with national postal operators and local private carriers allows YunExpress to reach even the most remote areas in each destination country.

What are YunExpress's services and delivery timeframes?

YunExpress offers a comprehensive range of logistics services designed to meet the different needs of international e-commerce retailers. The company has developed several product lines adapted according to shipping urgency, goods nature and available budget. This flexibility allows online sellers to choose the most appropriate solution for each type of shipment.

YunExpress's flagship service consists of cross-border B2C lines, a dedicated transport service for international e-commerce packages in direct mode. This service uses the DDP (Delivered Duty Paid) customs clearance model, guaranteeing fast, stable delivery without additional charges for the recipient. It generally includes options such as free collection of undelivered packages and proactive alerts in case of delivery anomalies, ensuring a reliable and appreciated experience for end customers.

Delivery timeframes vary depending on the service chosen, destination and customs clearance conditions. For shipments from China to Europe, standard timeframes are generally between 7 and 15 business days. Special Line services offer timeframes of 3 to 5 business days once the package arrives in the destination country, while Registered services offer timeframes of 5 to 10 business days. For express or expedited shipments, timeframes can be reduced to 3 to 7 business days.

• Cross-border B2C lines (Standard Express): Main service with DDP customs clearance, 7 to 15 day timeframes to Europe, full tracking and signature upon request
• Expedited Service: Fast delivery in 3 to 7 business days, ideal for urgent shipments or high-value products
• Economy Service: More affordable option with timeframes of 10 to 20 business days, suitable for non-urgent shipments
• FBA Transfer (Fulfilled by Amazon): Solutions specially designed to send goods to Amazon distribution centers, by sea or air freight
• Postal parcel: Service in cooperation with national postal networks, economical option for small-size shipments
• International express: Partnerships with DHL Express, UPS and other major carriers for fast and customized shipments

To Europe in standard shipping mode, the average delivery timeframe is approximately 7 to 12 business days. For the United Kingdom, Germany, Italy and Spain, estimated timeframes are generally 10 to 20 days. YunExpress operates regular cargo flights between Shenzhen and major European destinations thanks to its Boeing 777F fleet, allowing optimization of timeframes to the European market with a capacity of 6 to 8 direct flights per week.

The FBA transfer service is particularly appreciated by Amazon sellers. YunExpress organizes consolidated shipments by sea freight to Amazon warehouses in the United States, or by air to Europe, handling customs clearance and collaborating with partners such as UPS for final delivery to distribution centers. This service allows Amazon sellers to efficiently route their inventory to international markets while benefiting from advantageous negotiated rates.

The company also offers dedicated solutions for shipping sensitive goods such as lithium batteries or other regulated products, ensuring compliance with transport standards while maintaining competitive timeframes. This ability to handle special products represents a significant advantage for e-commerce retailers selling electronic devices or other items requiring special handling.

What are YunExpress's rates and maximum accepted dimensions?

YunExpress stands out for its competitive pricing policy, particularly attractive for small and medium-sized e-commerce businesses. The company has built much of its success on its ability to offer advantageous prices for international shipments while maintaining a satisfactory level of service. Rates vary depending on several factors, including package weight, dimensions, destination, chosen service and customer shipping volume.

For standard shipments from China to Europe, rates are generally between 5 and 15 dollars for a 2 kg package. This price range makes YunExpress accessible to many small and medium-sized companies seeking to reduce their shipping costs while benefiting from reliable international service. E-commerce retailers shipping large volumes can negotiate preferential rates directly with YunExpress, thus obtaining even more advantageous conditions.

Regarding maximum dimensions and weights for packages, YunExpress applies precise restrictions to ensure efficient handling and compliance with air transport standards. For the Standard Express service, accepted dimensions are between a minimum of 10 cm × 15 cm and a maximum of 60 cm × 40 cm × 35 cm. These restrictions optimize aircraft loading and distribution vehicle loading while ensuring safe package handling.

• Minimum dimensions: 10 cm × 15 cm or 10 cm × 20 cm depending on service
• Standard maximum dimensions: 60 cm × 40 cm × 35 cm for Standard Express service
• Length restriction: The longest side must be less than 121 cm, the second longest side less than 76 cm
• Combined restriction: The formula length + 2 × (width + height) must be less than 330 cm
• Standard maximum weight: 22 kg per individual package
• Minimum weight per shipment: 10 kg for certain services (billed at minimum if less)

Additional fees apply for packages exceeding certain limits. If an individual package exceeds 22 kg, overweight fees of 180 RMB per piece (approximately 25 dollars) are charged. For packages whose length exceeds 120 cm or whose actual or volumetric weight exceeds 70 kg, extra-long overweight fees of 810 RMB per ticket (approximately 110 dollars) are applied. These additional fees are intended to cover the costs of special handling required for non-standard packages.

Volumetric weight is calculated according to the standard air freight formula: Length × Width × Height (in cm) ÷ 6000. YunExpress charges at the highest weight between actual weight and volumetric weight, a common practice in the logistics industry that accounts for the space occupied by light but bulky packages. This calculation method encourages shippers to optimize package wrapping to minimize shipping costs.

YunExpress accepts general goods with options for certain restricted items. However, like any international carrier, the company applies restrictions on certain types of goods, particularly hazardous products, illicit substances, counterfeit items and certain food or pharmaceutical products. For lithium batteries and other regulated items, special packaging and declaration conditions must be observed. It is recommended that shippers verify applicable restrictions before sending goods potentially subject to regulation.

What are YunExpress's delivery options?

YunExpress offers several delivery options designed to adapt to recipient preferences and e-commerce retailer requirements. Although the company specializes in international transport and delegates last-mile delivery to local partners, it nevertheless offers some flexibility in package delivery terms. Available options depend in part on the local carrier that handles final distribution in the destination country.

Home delivery constitutes the main option offered by YunExpress. Thanks to its network of distribution centers and DDP (Delivery Duty Paid) centers worldwide, the company ensures door-to-door delivery on a global scale. The package is routed from the origin warehouse to the address indicated by the recipient, passing through various sorting, international transport and customs clearance stages. This option suits the majority of e-commerce deliveries and offers the convenience of receiving your order directly at home.

In each destination country, final delivery is ensured by a local partner carrier. This collaboration with national postal operators and private carriers allows recipients to benefit from the usual options of their region, including the possibility of collecting a package at a pickup point if absent during the delivery attempt. For packages requiring a signature, the delivery driver generally leaves a delivery notice if the recipient is not present.

• Home delivery: Standard option with delivery to the indicated address, available in all served countries
• Signature delivery: Service available upon request to confirm package receipt
• Post office collection: Possible if absent during home delivery, according to local carrier procedures
• Packstation delivery: Available in Germany with dimensions limited to 60 cm × 30 cm × 30 cm
• Tracking notifications: Email or mobile app alerts at each stage of shipment routing

Package tracking constitutes an essential aspect of YunExpress's service. Each shipment is assigned a unique tracking number, generally in the format YT followed by 16 digits (example: YT1234567890123456). This number allows tracking the package throughout its journey via the YunTrack platform or via third-party multi-carrier tracking sites. Recipients can register to receive automatic notifications by email or via the Parcels app each time their package status changes.

When the package arrives in the destination country and is entrusted to the local carrier, a second tracking number may be generated. YunTrack then displays this local tracking number, allowing continued tracking on the final carrier's website. In France, for example, it is possible to continue tracking the package directly on the La Poste website once it has been taken over for final delivery. The "Yunexpress Track End" status indicates that the package has been transferred to the local network and that a new tracking number is available.

YunExpress also offers return management solutions integrated into its services. In case of undelivered packages (recipient absence, incorrect address, delivery refusal), the package can be directed to a local YunExpress warehouse where it will be checked and repackaged if necessary. Rerouting options to a new address or return to shipper are then offered, allowing e-commerce retailers to minimize the impact of failed deliveries on their business.

What should I do if my YunExpress package is lost or damaged?

In case of problems with a YunExpress package, whether loss, damage or missing contents, several steps can be taken to attempt to obtain satisfactory resolution. It is important to act quickly and document the problem precisely to maximize chances of obtaining compensation or order replacement.

The first step is to verify the tracking status of your package on the YunTrack platform or on a multi-carrier tracking site. Sometimes what appears to be a loss is just a delay in tracking information updates, particularly when transferring between YunExpress and the local carrier. If the status indicates "Handed to local carrier" but you have not received your package, it may be helpful to also check tracking with the final carrier (for example La Poste in France) using the local tracking number.

If you confirm that your package is indeed lost or damaged, you can file a claim with YunExpress. To do this, visit the online contact form available on the company's official website and select the appropriate category, such as "Package is damaged / lost / missing contents" or "Complaints". Describe your problem in detail including the tracking number, description of package contents, declared value and any photographic evidence in case of damage.

• Deadline for filing a claim: Generally around twenty days after receipt or expected shipping date, depending on terms and conditions
• Documents to provide: Tracking number, proof of purchase, photos of damage if applicable, detailed problem description
• Claim channels: Online contact form on YunExpress website, postal mail to headquarters
• In case of damaged package: Issue reservations upon receipt and keep packaging as proof
• Email contact: [email protected] for general support requests

For damaged packages, it is crucial to issue reservations upon receipt if you notice signs of packaging deterioration. Without written reservations mentioned on the delivery receipt, it may be difficult to obtain compensation later. If the packaging shows obvious signs of tampering or damage, you have the right to refuse the package, which will greatly facilitate the claims process afterward.

It is important to note that many users report difficulties with YunExpress's customer service, particularly insufficient response times for complex requests. If your claim with YunExpress does not result in resolution within a reasonable timeframe (generally beyond a month without processing), an effective alternative is to contact the seller or online sales platform directly (Amazon, Temu, AliExpress, Shein, etc.) to request a refund or replacement. These platforms generally have buyer protection policies and may be more responsive than the carrier itself.

Regarding compensation, terms are detailed in YunExpress's General Terms and Conditions. The compensation amount generally depends on the declared value of the package and any insurance possibly taken out. For high-value shipments, it is recommended to take out supplementary insurance at the time of shipment to ensure adequate coverage in case of loss or damage.

Does YunExpress handle international shipments and customs procedures?

International shipments and customs procedures management form the core business of YunExpress. The company has specialized precisely in cross-border transport of e-commerce packages, and mastery of customs processes represents one of its main competitive advantages. This expertise allows e-commerce retailers to significantly simplify their international shipments while minimizing risks of delays or border complications.

YunExpress has made the DDP (Delivered Duty Paid) model its trademark. In this scheme, all applicable customs duties and taxes are paid in advance by the shipper, before the package even leaves the country of origin. This approach offers several major advantages: the recipient has no additional fees to settle upon delivery, customs clearance occurs more quickly as financial formalities are already completed, and the shopping experience for the end customer is simplified and surprise-free.

For shipments destined for the European Union, YunExpress uses the IOSS device (Import One-Stop Shop), the single import window established by the EU in 2021. This system allows VAT to be paid in advance on packages valued at 150 euros or less, thus simplifying customs processing upon arrival. When the IOSS number is correctly declared on the shipment, the package passes customs without the recipient being asked to pay additional taxes.

• DDP (Delivered Duty Paid) model: Customs duties and taxes prepaid by shipper, no additional charges for recipient
• IOSS system for EU: VAT collected at source for packages under 150 euros, simplified customs clearance
• Commercial customs clearance: Procedures managed by YunExpress or its local partners depending on destinations
• Required documents: Customs declarations, commercial invoices, detailed merchandise descriptions
• Import/export restrictions: Vary by destination country, to be verified before shipment

The journey of an international YunExpress package includes several customs stages. After sorting and consolidation in the origin logistics center, the package is prepared for export with all necessary documents (export customs declaration, commercial invoice, content description). Upon arrival in the destination country, YunExpress or its local partner handles import customs clearance. Within the DDP model, this stage is generally quick since financial aspects are already settled.

It should be noted that some users have reported occasional problems related to the IOSS system. In some cases, despite VAT prepayment via YunExpress, the local carrier (for example La Poste in France) was able to demand additional customs charges from the recipient. These situations, while relatively rare, can occur if IOSS information transmission fails. In case of double VAT collection, it is recommended to contact YunExpress with payment proof to request a refund.

Additional delays related to customs clearance vary by destination and period. Approximately 30% of packages may encounter delays due to customs procedures, particularly during periods of high activity such as year-end holidays or major commercial events. For high-value shipments exceeding the 150 euro threshold to the EU, customs duties may apply in addition to VAT, calculated based on the nature of goods and applicable customs tariff.

Understanding tracking statuses

When tracking a YunExpress package online, different statuses may appear to indicate shipment progress. These statuses allow you to understand precisely where your package is and what stage of the delivery process is underway. Here are the main statuses and their meanings:

YunExpress tracking is accessible via the official YunTrack platform on the yunexpress.com website, as well as on many multi-carrier tracking sites such as Ship24, AfterShip, Parcels App or TrackingMore. By entering your tracking number in the format YT followed by 16 digits, you can view the complete history of your shipment and receive automatic notifications each time your package status changes.

When the "Handed to local carrier" status appears, this means YunExpress has completed its part of the transport and the package is now in the hands of the local delivery partner. From this point on, it is often more accurate to track the package directly on the final carrier's website (La Poste, Colissimo, Chronopost in France) using the local tracking number which may be different from the original YunExpress number. This local number is generally displayed in the YunTrack tracking details.