Correos De Mexico tracking

What is Correos de México?

Correos de México, formerly known as Servicio Postal Mexicano or Sepomex, is Mexico's national postal service. This institution represents the country's oldest postal operator, with origins dating back to 1580, when Spanish King Philip II officially established the position of Correo Mayor de la Nueva España, entrusted to Don Martín de Olivares. This exceptionally long history, spanning more than four centuries, makes the Mexican postal service one of the oldest postal institutions on the American continent.

The company has undergone several major transformations over the centuries. Following Mexico's independence in the early nineteenth century, the postal system was progressively modernized. The country adopted the concept of postage stamps in 1856, with the issuance of Mexico's first stamp on August 1 of that year, bearing the effigy of national hero Miguel Hidalgo. In 1879, Mexico joined the Universal Postal Union, thereby facilitating international mail exchanges. An important symbolic moment occurred in 1907, with the inauguration of the Palacio Postal, or Palace of Posts, in the heart of Mexico City, under the presidency of Porfirio Díaz. This monumental building of eclectic style remains today the main headquarters of the Mexican postal service and represents a true jewel of the country's architectural heritage.

The current form of Correos de México emerged on August 20, 1986, when a presidential decree created the Servicio Postal Mexicano as a decentralized public agency, endowed with legal personality and its own assets. This reform aimed to modernize a postal service then considered underperforming and to make it more competitive in the face of the rise of private express courier companies. In 2008, the agency was restructured once again, adopted a new visual identity, and reclaimed its historical name of Correos de México.

• Date of creation: 1580, with the official establishment of postal service in New Spain by royal decree
• Current status: Decentralized public agency created in 1986, renamed Correos de México in 2008
• Headquarters: Palacio Postal, Centro Histórico, Mexico City, Mexico
• Workforce: More than 13,000 employees, including approximately 7,300 mail carriers
• Network: More than 7,200 postal branches distributed across the national territory
• Territorial coverage: 96.7% of Mexican territory served

Correos de México fulfills an essential public service mission by ensuring the delivery of mail and packages across Mexican territory as well as internationally. The company represents Mexico within international postal organizations, notably the Universal Postal Union and the Postal Union of the Americas, Spain and Portugal. Its role is both economic, by facilitating the flow of transactions and commerce, and social, by maintaining continuous connection between different regions of the country, including the most isolated ones. The annual celebration of Día del Cartero, Postal Worker's Day, on November 12 since 1931, testifies to the Mexican population's attachment to this historic service.

In which countries does Correos de México deliver?

Correos de México ensures particularly extensive geographic coverage, both across national territory and on an international scale. Within Mexico, the carrier displays one of the broadest territorial presences among the country's public services, with coverage reaching 96.7% of the national territory. Concretely, the Mexican postal service serves virtually all localities in the country, from major metropolitan areas such as Mexico City, Guadalajara, and Monterrey to the most remote rural villages in the Sierra Madre mountains or the desert zones of the north.

The Mexican postal network extends across all 32 federal states of Mexico, with regular connections linking major cities to one another and to thousands of rural localities. In urban regions, mail distribution is daily, with mail carriers delivering directly to each address. In scattered rural areas, where dwellings may be distant from one another, the distribution model adapts and mail can be centralized at a communal delivery point, such as a local shop or municipal office, where residents come to collect their correspondence.

• National coverage: 96.7% of Mexican territory served, including all 32 federal states
• Service points: More than 29,000 service points throughout the country
• Postal branches: More than 7,200 post offices and branches across the territory
• Ground routes: More than 2,800 distribution routes covering towns and countryside

Internationally, Correos de México serves more than 192 countries and territories worldwide. Through multilateral agreements of the Universal Postal Union and bilateral cooperation with foreign postal services, the Mexican carrier can deliver letters and packages to virtually all worldwide destinations. A package shipped from Mexico to Europe will be processed by Correos de México, transported by air, then handed to the postal service of the European destination country for final distribution. Conversely, packages coming from abroad enter Mexican territory and are taken in charge by Correos de México's domestic network to be delivered to recipients.

The main international delivery zones include the entire American continent, with particularly developed connections to the United States and Canada, Mexico's major trading partners under the North American Free Trade Agreement. Europe, Asia, Oceania, and Africa are also served, although delivery times vary depending on geographic distance and the postal infrastructure of destination countries.

What are the Correos de México services and delivery times?

Correos de México offers a diverse range of postal services tailored to the different needs of individuals and businesses. The catalog of services covers both domestic and international shipments, with multiple service levels depending on urgency and the type of shipment desired. This diversity allows users to choose the option most appropriate to their time constraints and budget.

Standard mail service constitutes the foundation of Correos de México's postal activity. It allows sending letters, postcards, documents, and small objects at economical rates to any domestic or international destination. This service, while economical, generally does not offer detailed tracking of shipments. For correspondence requiring proof of delivery, the Mexican postal service offers registered mail, or certificado, which provides assurance and traceability of the shipment for an additional fee.

• Domestic standard mail: Economical service for letters and documents, variable times depending on destination
• Registered mail: Shipment with tracking and proof of delivery, ideal for important documents
• Standard postal parcel: Messaging service for packages up to 20-25 kg, delivery times of several days
• Mexpost Express: National and international express service with reduced times and complete tracking
• EMS International: Fast international express mail service, tracking numbers beginning with the letter E
• Paq Light: Specialized service for light parcels requiring accelerated delivery

The Mexpost service represents Correos de México's express offering, created to compete with market leaders such as DHL, FedEx, and UPS. This service, more expensive than standard postal service, guarantees reduced delivery times and priority handling of shipments. For express domestic deliveries within Mexico, times are generally between 1 and 7 business days depending on destination. In major cities, express service can sometimes provide next-day delivery for shipments under one kilogram.

For international shipments, delivery times vary considerably depending on the destination region. To North America, Central America, and the Caribbean, Mexpost parcels generally reach their destination in 5 to 8 business days. To South America and Europe, times extend to approximately 8-10 business days. For the rest of the world, including Asia, Africa, and Oceania, times can range from 8 to 10 business days for express service, and up to several weeks or even three months for standard postal shipments. The EMS service, jointly managed with postal services worldwide, constitutes the fastest option for urgent international shipments.

What are Correos de México's rates and maximum dimensions accepted?

Correos de México's rates are calculated based on several factors: the service type selected, the shipment destination, actual weight, and package dimensions. The Mexican postal service offers a progressive rate structure that adapts to different shipment categories, from simple mail to voluminous parcels. For international shipments, rates are generally listed in US dollars on the carrier's official website.

A rate calculation tool, the Mexpost tarificador, is available on the Correos de México official website. This online tool allows shippers to simulate their shipment cost by entering the package characteristics and desired destination. For domestic express shipments under one kilogram, rates start at around 90 Mexican pesos depending on destination. Rates then increase progressively based on weight and distance to be traveled.

• Maximum dimensions: The largest dimension must not exceed 1.05 meters
• Perimeter constraint: The sum of the base perimeter plus the largest dimension must not exceed 2 meters
• Maximum domestic weight: 20 kg actual weight and 40 kg volumetric weight for domestic shipments
• Maximum international weight: 20 kg actual weight and 30 kg volumetric weight for shipments abroad
• International correspondence: Maximum dimensions of 45.8 x 32.4 cm and maximum weight of one kilogram

The calculation of volumetric weight, particularly important for bulky but light packages, is performed according to the international standard formula: height multiplied by width multiplied by length in centimeters, divided by 6000. The carrier charges the higher weight between actual weight and volumetric weight, which optimizes the use of space in transport vehicles and aircraft.

Certain restrictions apply to shipment contents. Dangerous goods, flammable items, explosives, or objects prohibited by Mexican and international law cannot be shipped via the postal network. Similarly, perishable items, live animals, and objects of exceptional value are subject to particular conditions or excluded from standard service. For valuable items, Correos de México offers a declared value service allowing benefiting from insurance coverage in case of loss or damage.

What are Correos de México's delivery options?

Correos de México offers several delivery modalities to adapt to different situations of recipients. Home delivery constitutes the main distribution method, with mail carriers traveling daily across Mexican territory to deliver mail and packages directly to stated addresses. This distribution occurs six days a week in most urban areas, ensuring regular receipt of shipments.

For areas where home delivery is not possible or when the recipient is absent, Correos de México implements alternative solutions. Post office pickup represents a frequently used option. Following an unsuccessful delivery attempt, the package is stored at the post office branch closest to the recipient, who receives a notice of passage inviting them to come retrieve their shipment upon presenting an ID. This system ensures effective package delivery even in case of absence.

• Home delivery: Direct distribution to the stated address by the mail carrier
• Post office pickup: Package retrieval at the postal branch following a notice of passage
• Post office box: Rental of a personal mailbox at the post office to centralize correspondence
• Communal delivery points: In isolated rural areas, mail centralization in a shop or municipal building

The post office box service, or apartados postales, offers a practical solution for users wishing to have a fixed and secure postal address. These personal mailboxes, located inside post offices, allow receiving correspondence without depending on home delivery. This service is particularly appreciated in areas where home delivery is irregular or nonexistent, as well as by professionals and businesses wishing to separate personal and professional mail.

The shipment tracking system allows recipients to track their package in real time and anticipate its delivery. Notifications are sent at each important transit stage, allowing remaining informed of shipment status. In case of problems, such as an address error or difficulty contacting the recipient, Correos de México's customer service can intervene to find a solution and ensure proper package delivery.

What should I do if my Correos de México package is lost or damaged?

In case of loss or deterioration of a package shipped via Correos de México, a claims procedure is available to allow users to assert their rights and possibly obtain compensation. This process concerns mainly registered shipments, recommended mail, and Mexpost parcels, which benefit from tracking and a service guarantee in case of incident. Ordinary shipments, handled without special control per item, generally do not entitle compensation.

The first step is to verify the shipment status via Correos de México's online tracking tool. If the package appears as delivered while you have not received it, or if no update has been recorded since an abnormally long period, a claim should be filed. Similarly, if the package arrives damaged or with deteriorated contents, it is important to document the damage through photographs before filing a claim.

• Time limit to claim: As soon as the expected delivery date is exceeded or upon receiving a damaged package
• Where to file a claim: Online on the Correos de México portal or at any post office
• Documents required: Tracking number, proof of shipment, photos of damage if applicable
• Response time: Maximum 30 business days from the date of claim filing

To file a claim online, visit the dedicated Correos de México portal and create a user account if not already done. Once logged in, the claims form allows detailing the incident and attaching necessary supporting documents. It is also possible to physically visit any post office branch in the country to file a claim with an agent.

Compensation depends on several factors: the service type used, the declared value of the shipment, and Correos de México's actual responsibility in the incident. For registered shipments and Mexpost parcels, compensation can be awarded if the investigation confirms that loss or damage is attributable to the carrier. The compensation amount generally corresponds to the declared value of the shipment, within the limits provided by the service. For shipments without declared value, compensation is calculated according to a standard schedule.

In case of difficulty or to obtain additional information, Correos de México's customer service is reachable by telephone at 800 701 7000 or 800 701 4500, and from Mexico City at 55 5729 7600. Opening hours are Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m. Contact by email is also possible at [email protected].

Does Correos de México handle international shipments and customs formalities?

Correos de México fully manages international shipments, both for shipments from Mexico to foreign countries and for receiving packages from other countries. As a member of the Universal Postal Union, the Mexican postal service benefits from multilateral agreements with postal services worldwide, allowing delivery of mail and packages to more than 192 countries and territories. This integration into the global postal network guarantees interoperability of services and reliable delivery of cross-border shipments.

For shipments abroad, Correos de México handles the entire logistics process until delivery to the postal service of the destination country. Packages are collected from Mexican post offices, transported to the international exchange center generally located at Mexico City airport, then shipped by air to their destination. Upon arrival, the package is handled by the local postal service for final distribution. For shipments to the United States, for example, USPS ensures delivery, while a package to Germany will be handed over by Deutsche Post or a package to the United Kingdom by Royal Mail.

• Customs forms: CN22 for low-value shipments, CN23 for higher-value or commercial shipments
• Information required: Nature of contents, quantity, weight, and value of goods
• Import duties in Mexico: 16% VAT applicable in Mexico, plus customs duties depending on merchandise type
• Tariff system: Mexico applies the Harmonized Customs Tariff with Ad Valorem calculation on CIF value

Customs formalities constitute a mandatory step for all international shipments containing goods. Shippers must complete a customs declaration, generally the CN22 or CN23 forms depending on value and shipment nature. The CN22 form is for low-value shipments, typically below 6,000 Mexican pesos, and for non-commercial use. The CN23 form is used for higher-value shipments or for commercial purposes, requiring more detailed information on contents.

Upon entry into Mexican territory, international packages transit through the international exchange center where they are subject to customs control. Since January 2022, payment of foreign trade contributions for merchandise coming from abroad via the Mexican Postal Service is made through a Postal Form with a specific capture line. If import taxes are due, a payment notice is issued and the recipient must pay the amounts before being able to retrieve the package. Mexican VAT of 16% applies to most imported goods, to which may be added variable customs duties depending on product category.

Customs clearance times can vary from a few hours to several days depending on the workload of customs services and the complexity of the required inspection. During this period, the package's tracking status generally indicates "En Aduana" or "Under customs control". Once clearance is complete, the package is injected into Correos de México's national distribution network to be delivered to the recipient. In case of problems with the customs declaration or non-compliant goods, the package may be held or returned to the shipper.

Understanding tracking statuses

When you track a Correos de México package online, different statuses may appear to indicate your shipment's progression through the postal network. These statuses, updated at each important transit stage, allow understanding where your package is located and what the next step in its delivery is. Here are the main statuses and their meanings: