Track your package

Shein tracking

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How to track my Shein package?

Ordertracker provides a simple solution to track your Shein packages. To begin, you'll need a Shein tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Shein package in real time.

Where can I find my Shein tracking number?

Finding your Shein tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Shein package moving in the package tracking history?

Dealing with a Shein package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Shein or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Shein customer service or the sender can help resolve shipping delays.

When I track my Shein package, why does it show as "returned"?

If you're tracking your Shein package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Shein package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Shein to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Shein may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Shein might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Shein package is "returned" in tracking, contact the sender or Shein customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Shein policies and circumstances.

Why does the Shein parcel tracking timeline indicate that my order cannot be found?

When your Shein parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Shein system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Shein yet. Tracking should appear shortly.

Shein
Company information

About Shein

Shein is a popular online fashion retailer that offers a wide range of trendy clothing, accessories, and footwear for women, men, and kids. With a focus on affordable fashion, Shein provides customers with a vast selection of stylish and budget-friendly options. Their inventory includes dresses, tops, bottoms, outerwear, swimwear, shoes, and more. Shein is known for its fast-fashion approach, constantly updating its collections to keep up with the latest trends. The company originated in China and has expanded its reach globally, catering to fashion-conscious individuals worldwide. Shein has gained a loyal customer base due to its affordable prices, diverse product range, and regular discounts and promotions. With efficient logistics and shipping processes, Shein strives to provide customers with a satisfactory shopping experience.


Founded 2008
Country Singapore
Avg. delivery 7-90d

How to contact Shein?

If you are experiencing issues with the delivery process managed by Shein, please do not hesitate to contact their customer support.

Headquarters Shein, Singapore, Singapore [email protected] Phone: n/a

How long does it take for Shein to deliver a shipment?

Shein, a popular global online fashion retailer, offers various delivery and shipping options to cater to customer needs. The shipping time and cost may vary depending on factors such as the shipping destination, shipping method chosen, and any applicable promotions. Let's explore the different types of delivery that Shein offers and the associated costs.

  • Standard Shipping: Shein provides standard shipping to numerous countries around the world. The estimated delivery time for standard shipping typically ranges from 7 to 15 business days. However, this may vary based on the specific location and customs processing.
  • Express Shipping: For those who want their orders to arrive more quickly, Shein offers express shipping options. The estimated delivery time for express shipping usually ranges from 3 to 7 business days. This expedited shipping option is often preferred by customers who are looking for a faster delivery.
  • Free Shipping: In some cases, Shein provides free standard shipping on orders above a certain threshold. This offer varies depending on the region, promotion, and time of purchase. Free shipping offers are generally an attractive feature for customers, as they can save on shipping costs.

The shipping costs may vary depending on the delivery destination, order weight, shipping method, and any ongoing promotions. Currently, Shein does not provide a flat-rate shipping fee as the costs are influenced by multiple factors. During the checkout process, customers can review the shipping charges specific to their order. It is worth noting that international orders may incur additional customs fees or taxes, which are the responsibility of the buyer upon the package's arrival in their country.

To ensure reliable and timely delivery, Shein collaborates with various shipping partners globally. The choice of shipping partner may again depend on factors such as the shipping destination and the available services in that region. Shein strives to work with reputable shipping partners who can efficiently handle the transportation and delivery of packages.

Apart from shipping time, it is important to consider the order processing time. After placing an order on the Shein website or mobile app, there is generally a processing period before the package is shipped. This processing time typically varies depending on the availability of the item, the complexity of the order, and the volume of orders being processed at that particular time.

It is important to note that the aforementioned delivery times and shipping costs are subject to change, depending on various factors. Shein strives to provide accurate information to customers during the checkout process. However, unforeseen circumstances such as severe weather conditions, customs delays, or disruptions in the shipping network can sometimes affect the delivery timeline. Customers are advised to review the shipping details and estimated delivery times provided by Shein while placing their orders.

What shipping carriers does Shein work with?

Shein primarily works with a variety of shipping carriers in order to deliver their products to customers worldwide. The specific shipping carrier used depends on the destination country and the shipping method chosen by the customer during checkout. Some popular shipping carriers that Shein often collaborates with include:

  • Postal Services: Shein frequently partners with local postal services to ensure efficient delivery. In the United States, they collaborate with USPS (United States Postal Service), while in the United Kingdom, they work with Royal Mail.
  • Courier Services: Shein utilizes renowned courier services such as DHL (Dalsey, Hillblom, and Lynn), UPS (United Parcel Service), and FedEx (Federal Express) for international shipments. These courier services enable faster and more reliable delivery for customers.
  • Local Partners: In certain countries, Shein has established partnerships with local logistics providers to ensure smooth shipping operations. These local partners have in-depth knowledge of the region's infrastructure, ensuring efficient delivery to customers.

Tracking numbers from Shein typically consist of a combination of letters and numbers. The format and length of the tracking number can vary depending on the shipping carrier used. For example, if DHL is the carrier, a tracking number from Shein might look like "1234567890". Similarly, a tracking number from USPS could appear as "CX987654321US". The tracking number provided by Shein allows customers to monitor the progress of their shipment and stay updated on the estimated delivery date. Customers can usually find the tracking number in their order confirmation email or on the Shein website by accessing their order history. By inputting the tracking number on the respective shipping carrier's website or using the tracking function on the Shein website, customers can easily track their package until it reaches its destination.

More information about Shein

Shein is an e-commerce company that specializes in fast fashion clothing for women, men, and children. It was founded in October 2008 by Chris Xu in Nanjing, China. From its humble beginnings as a small startup, Shein has grown rapidly over the years to become one of the leading online fashion retailers in the world.

The company initially focused on selling women's clothing and accessories, but it has since expanded its product range to include men's clothing, children's clothing, shoes, bags, and other fashion-related items. Shein's success can be attributed to its ability to quickly spot and predict fashion trends and offer a wide range of affordable and stylish products to its customers.

Shein operates primarily through its online platform, which is accessible through its website and mobile app. The company has strategically positioned itself as a global brand by catering to customers in various geographical regions. It has established separate operating units in different countries to ensure efficient and localized operations.

  • Shein China: The company's headquarters and main operating unit are located in China. This unit oversees production, inventory management, and logistics for the global market.
  • Shein International: This operating unit manages the company's global business operations outside of China. It includes regional offices and warehouses strategically located to serve customers in different parts of the world.

Shein's reach extends to numerous countries around the world. The company ships its products internationally, allowing customers from various regions to access its diverse range of fashion products. Some of the key operating countries where Shein has a significant presence include:

  • United States: Shein has gained immense popularity among fashion enthusiasts in the United States. Its trendy and affordable offerings have helped it capture a significant share of the market.
  • United Kingdom: Shein has rapidly expanded its presence in the United Kingdom, attracting a large customer base with its extensive product range and competitive pricing.
  • Germany: Germany is another key market for Shein. The company has successfully tapped into the German fashion market and earned a loyal customer base.
  • France: Shein's presence in France has been growing steadily, attracting French customers with its fashion-forward designs and affordable prices.
  • Australia: Shein has gained a considerable following in Australia, offering a wide selection of clothing and accessories catering to the country's diverse fashion preferences.

These are just a few examples of the countries where Shein has established a strong presence. The company continues to expand its footprint globally, reaching new markets and attracting fashion-conscious consumers worldwide.