LBC tracking

What is LBC Express?

LBC Express, whose official name is Luzon Brokerage Corporation, is a Philippine messaging, logistics and money transfer company founded in 1945. Created by Carlos Araneta, a member of the famous Araneta family, the company started as a brokerage firm and air freight agent before gradually transforming into one of the major players in parcel transport in the Philippines and worldwide. With the help of his sons Juan Carlos, Santiago and Fernando, Carlos Araneta developed the family business into a leading logistics service provider, pioneering express delivery and freight transport in the Philippine archipelago.

The history of LBC Express is closely linked to the economic development of the Philippines and the needs of the Philippine diaspora scattered around the world. In 1973, the company revolutionized the market by introducing the first 24-hour delivery service, a major innovation for the time that set new standards in the Philippine express mail industry. This ability to innovate and anticipate market needs allowed LBC to stand out from its competitors and build an ever-growing customer base.

• Date of establishment: 1945, initially as a brokerage firm and air freight agent under the name Luzon Brokerage Corporation
• Founder: Carlos Araneta, member of the Araneta family, one of the most influential entrepreneurial dynasties in the Philippines
• Headquarters: 10th Floor Tower B Two Ecom Center, Mall of Asia Complex, Pasay City, Philippines
• Workforce: More than 8,000 employees spread across six continents, with approximately 3,600 outside the Philippines
• Annual revenue: More than 14 billion Philippine pesos annually (approximately 250 million US dollars)
• Network: More than 6,400 service points, partners and agents in more than 30 countries worldwide

The international expansion of LBC Express truly began in 1985 with the opening of the first branch outside the Philippines, in San Francisco, California. This strategic establishment in the United States was aimed at meeting the needs of millions of expatriate Philippine workers (Overseas Filipino Workers or OFW) wishing to send parcels and money to their families back home. It was on this occasion that LBC popularized the concept of the "Balikbayan Box", a large shipping carton that has become emblematic of Philippine culture and allows expatriates to easily send clothing, food and gifts to their loved ones.

Today, LBC Express is listed on the Philippine Stock Exchange under the symbol LBC and is the undisputed leader of the Philippine market in express mail, freight transport and money transfer services. The company has been able to diversify its activities beyond simple parcel transport to offer a complete range of logistics solutions, including warehousing, inventory management, order fulfillment and supply chain consulting. In 2013, the company modernized its brand image with the help of Tangible consulting firm, adopting the slogan "We like to move it" which reflects its dynamism and commitment to its customers.

In which countries does LBC Express deliver?

Over the decades, LBC Express has developed an impressive global network that allows it to serve Philippine communities scattered all over the world. With its presence in more than 30 countries, the carrier ensures regular connections between the Philippines and the main destinations where Philippine workers and expatriates live. This extensive international coverage makes LBC a preferred partner for all those who wish to stay connected with their loved ones back home.

On Philippine territory, LBC Express has an unmatched network with more than 1,400 branches spread throughout the archipelago. From major cities like Manila, Cebu or Davao to the most remote rural areas of the Visayas or Mindanao, the carrier ensures a local presence allowing every customer to easily deposit or pick up their parcels. This dense presence guarantees optimized delivery times across the entire national territory, whether from one island to another or within the same region.

• Philippines: More than 1,400 branches covering the entire archipelago, from the Metro Manila region (NCR) to the most remote provinces
• United States: 125 branches and agents, constituting LBC's largest international presence after the Philippines
• Canada: 81 service points spread across major Canadian cities with strong Filipino communities
• Hong Kong and Macao: 30 branches serving these territories where a significant Filipino community resides
• Middle East: Bahrain, Qatar, United Arab Emirates, Saudi Arabia, Kuwait and Israel
• Asia-Pacific: Singapore, Malaysia, Brunei, Japan, South Korea, Taiwan, Guam, Saipan, Nauru and Australia
• Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Austria, Switzerland, Malta, Ireland, Macedonia, Moldova and Serbia

LBC Express's international establishment strategy logically follows Philippine migration flows. The United States, the primary destination for Philippine expatriates, naturally concentrates the majority of the group's international branches. The Middle East, a region where millions of OFWs work in construction, hospitality and domestic service sectors, is also a priority market. Similarly, Southeast Asian countries and Western Europe are home to significant Filipino communities that LBC seeks to serve as best as possible.

For destinations where LBC does not have its own branch, the company relies on a network of local logistics partners and agreements with the Universal Postal Union. These collaborations allow parcels to reach their final recipient even in countries where LBC's direct presence is limited. The carrier thus ensures end-to-end service, from parcel pickup to delivery to the recipient, regardless of the destination country.

What are the LBC Express services and delivery times?

LBC Express offers a diversified range of services adapted to the different needs of its customers, whether individuals wishing to send a parcel to their loved ones or companies requiring complete logistics solutions. The company has structured its offering around several categories of services, each meeting specific requirements in terms of delivery time, price and type of goods transported.

For domestic shipments to the Philippines, LBC's flagship service is door-to-door express delivery which guarantees the rapid transport of urgent documents and parcels. This premium service allows you to deliver a parcel from one point to another of the archipelago in the minimum time, especially when dispatch and receipt occur on the same island. Businesses and individuals prefer this option for sensitive shipments requiring priority handling.

• LBC Express (domestic): Fast delivery service with priority handling, delivery time of 1 to 3 days depending on the destination within the Philippines
• LBC Economy: Reduced rate option for less urgent shipments, with longer delivery times but equivalent reliability
• Cash on Delivery (COD): Service allowing online sellers to ship their products with payment collection upon delivery
• Cash on Pickup (COP): Alternative to COD where the customer pays and picks up their parcel at an LBC branch of their choice
• 10 AM Branch Pickup: Premium service with 50 peso surcharge guaranteeing parcel availability from 10am the next day at the chosen branch
• Temperature-controlled solution: Specialized transport for perishable products (poultry, meat, vegetables, fruits) and items requiring cold chain (pharmaceutical products)

Internationally, LBC Express deploys its LBC Global service which allows shipping documents and merchandise to and from the Philippines. Delivery times vary considerably depending on the transport mode chosen and the final destination. By air freight, a parcel can reach Manila in less than 4 days from North America, Europe or the Middle East, and in about 3 days from Southeast Asia or Oceania. Maritime freight, which is more economical, requires between 40 and 60 days for door-to-door delivery time.

Freight services are an important pillar of LBC Express's activity. Under the LBC Air Cargo brand, the company handles shipments of bulky or large quantity merchandise requiring rapid air transport. This division meets the needs of companies regularly shipping urgent or high-value shipments. Additionally, LBC Solutions and Logistics offers a complete range of logistics services including inventory management, warehousing, order fulfillment and supply chain consulting for professional customers.

Weekend and holiday delivery depends on the service chosen and geographical location. In major urban areas like Metro Manila, some branches maintain extended hours to accommodate customers. For home deliveries, LBC strives to respect agreed time slots, with the possibility of rescheduling delivery in case of recipient absence.

What are the rates and maximum dimensions accepted by LBC Express?

LBC Express rates are determined by several factors: parcel weight, dimensions, destination, transport mode chosen (air or maritime) and desired service level. The company offers a structured pricing grid that allows customers to choose the option best suited to their budget and time constraints. An online rate calculator is available on the official website to get an accurate estimate of shipping costs.

For domestic shipments to the Philippines, rates vary depending on the origin and destination zone. A parcel shipped within the Metro Manila region (NCR) generally benefits from more favorable rates than an inter-island shipment to the Visayas or Mindanao. The Cash on Pickup (COP) service is often less expensive than home delivery (COD), as it reduces last-mile costs for the carrier.

• International air freight: Between 13 and 15 US dollars per kilogram from North America
• International maritime freight: Between 10 and 11 US dollars per kilogram from North America
• Balikbayan Box (USA to Philippines): Between 45 and 115 US dollars depending on box size, with discounts for Extra-Large (61x46x61 cm) and Large (58x43x51 cm) formats
• Balikbayan deposit fees: Branch deposit generally costs 5 to 10 US dollars more than deposit at a designated warehouse
• Personal packaging surcharge: Additional fees may apply if you use your own packaging, with a minimum weight requirement of 5 kg

Regarding maximum dimensions and weight accepted, LBC Express offers several standard formats to facilitate shipments. KiloBox, packaging specific to LBC for domestic shipments, are available in four sizes: Small (30x25x13 cm, minimum 3 kg), Medium (36x27x18 cm, minimum 5 kg), Large (46x30x23 cm, minimum 10 kg) and XL (51x41x30 cm, minimum 20 kg). For small shipments, NPack Small (up to 1 kg) and NPack Large (up to 3 kg) formats offer an economical solution.

Balikbayan Boxes, intended for international shipments from abroad to the Philippines, have a standard size of approximately 46x30x30 cm, although these dimensions may vary depending on the box type and destination. The maximum weight allowed for a Balikbayan Box is generally 23 to 32 kg depending on the service, reaching 68 kg for certain options. It is important not to exceed the box height or overload it to ensure safe transport.

The company also accepts irregularly shaped cargo and general merchandise, subject to compliance with applicable restrictions. Some items are subject to additional handling fees, particularly taxable products such as electronics and small appliances which must be subject to customs declaration. LBC's Asenso Hub program offers preferential rates to online sellers, providing fast and reliable service at reduced prices for regular shipments.

What are the LBC Express delivery options?

LBC Express has developed a comprehensive range of delivery options to adapt to different situations and preferences of its customers. From classic home delivery to branch pickup, through premium services with guaranteed time slots, the carrier offers flexible solutions meeting the varied expectations of individuals and businesses.

Home delivery is LBC Express's most common service. The carrier delivers the parcel directly to the recipient's address, with real-time tracking allowing you to monitor the shipment's progress. If the recipient is absent, the delivery driver can leave a notice of passage and schedule a new delivery attempt. Balikbayan Box also benefits from guaranteed door-to-door delivery, to the recipient's home wherever they are in the Philippines.

• Home delivery: Standard service with parcel delivery to the specified address, available across the Philippines and served countries
• Branch pickup: The recipient picks up their parcel at one of the 1,400 LBC branches in the Philippines, a convenient and often less expensive solution
• 10 AM Branch Pickup: Premium service guaranteeing parcel availability from 10am the next day at the chosen branch for a 50 peso surcharge
• Cash on Delivery (COD): The recipient pays the amount of their order when delivered to their home
• Cash on Pickup (COP): The recipient pays and picks up their parcel at an LBC branch, a method often more economical than COD
• Home pickup (Rider Pickup): An LBC courier comes to pick up the parcel directly from the sender's home, avoiding a trip to the branch

The home pickup service is particularly popular with online sellers and people unable to travel easily. After booking online via the LBC Online platform, a courier comes the next business day to pick up the parcel and collect payment for shipping fees. This service is available in several regions including Bulacan, Laguna, Metro Manila, Bukidnon, Batangas, Cavite and Lanao del Norte.

Notifications are a key element of the customer experience at LBC Express. The company sends SMS messages to inform recipients of their parcel's progress and availability for pickup or delivery. The LBC Connect mobile application offers additional features, including real-time tracking and a branch locator allowing you to find the nearest service point. These digital tools contribute to a transparent and reassuring delivery experience for customers.

For businesses, LBC offers customized solutions adapted to large shipment volumes. E-commerce partnerships allow online sellers to integrate LBC services directly into their store, with simplified shipment management and cash on delivery payments. The Asenso Hub program specifically targets small entrepreneurs and social media sellers by offering them preferential rates and simplified handling of their shipments.

What should I do if my LBC Express parcel is lost or damaged?

In case of a problem with an LBC Express shipment, whether it's a lost, damaged or incomplete parcel, the company has established a structured claims procedure allowing customers to obtain compensation. It is essential to respect the deadlines and provide the required documents for the request to be processed under the best conditions.

The first step is to contact LBC Express customer service as soon as you discover the problem. It is recommended to gather all information related to the shipment: tracking number, shipping receipt, description of contents and, in case of damage, photos of the parcel condition and its contents upon receipt. These elements will be essential for building the claims file and allowing LBC to investigate the circumstances of the incident.

• Claim deadline for damage or shortage: Maximum 30 days after parcel delivery to the recipient
• Claim deadline for non-delivery or delivery error: Maximum 90 days from the date of shipment
• Form of claim: Any claim must be submitted in writing within 30 days of the transaction
• Documents to provide: Tracking number, original receipt, detailed description of contents, photographic evidence in case of damage
• Claims contact: By phone at (02) 8858-5999 (Metro Manila) or 1-800-10-8585999 (provinces), or by email to [email protected]

Compensation depends on the declared value at the time of shipment. For shipments without declared value, LBC's liability is limited to reimbursement of shipping fees, regardless of the actual contents of the parcel. For shipments with declared value, compensation is capped at the amount listed on the official receipt, plus refund of shipping fees. This rule underscores the importance of systematically declaring the value of your shipments and paying the corresponding valuation fees to benefit from adequate coverage.

In case of delivery delay, LBC Express's liability is also limited to reimbursement of shipping fees. The company cannot be held responsible for moral, exemplary or consequential damages, unless the amount of foreseeable damages was declared when the parcel was accepted and additional fees were paid. Similarly, LBC disclaims any responsibility for losses, damages or delays resulting from force majeure, natural disaster, government decision or sender's failure to comply with contract conditions.

To maximize your chances of obtaining satisfactory compensation, it is highly recommended to always declare the exact value of your shipments and subscribe to insurance offered by LBC when available. Keep all documents related to your shipment (receipt, waybill, photos of packaging before sending) and report any problems as soon as possible. LBC's customer service strives to handle claims fairly and efficiently, but compliance with established procedures is essential to assert your rights.

Does LBC Express handle international shipments and customs procedures?

LBC Express possesses recognized expertise in international shipments, the result of nearly four decades of experience since opening its first branch in the United States in 1985. The company guides its customers through the complexity of cross-border shipments, including required document management, customs clearance procedures and regulations specific to each destination country.

The LBC Global service is the main offering for international shipments, allowing you to send documents and merchandise to and from the Philippines. LBC offers two transport modes: air freight for urgent shipments with delivery times of 3 to 10 days depending on the destination, and more economical maritime freight requiring 40 to 60 days delivery. The choice between these two options depends on the customer's budget and shipping urgency, with air freight generally costing 25 to 70% more than maritime transport.

• Required documents: Properly completed shipping form, detailed description of contents, commercial invoice for merchandise, customs declaration for international shipments
• Customs assistance: LBC has recognized expertise in documentation, certification and other requirements related to cross-border shipments
• Taxable items: Electronic and household appliances are subject to additional handling fees and customs duties
• Allowed products: Documents (passports, birth and marriage certificates), phones, tablets, clothing, non-perishable food items, household articles
• Restrictions: Some items are prohibited or subject to specific regulations depending on the destination country (fresh food products, liquids, hazardous materials)

Managing customs procedures can be complex for inexperienced shippers, with taxes, customs duties, administrative documents and customs clearance procedures varying from country to country. With decades of experience in the logistics sector, LBC Express has developed a solid network and in-depth knowledge of the regulatory requirements of each destination. The company positions itself as a trusted partner capable of offering the simplest and most cost-effective cross-border solutions.

Customs duties and import taxes are generally the recipient's responsibility and vary depending on the nature of merchandise, their declared value and destination country legislation. LBC Express informs its customers of potential customs obligations and guides them in preparing necessary documents. For Balikbayan Box-type shipments, certain exemptions may apply under agreements between the Philippines and countries of origin, particularly for personal effects of OFWs returning home.

International delivery times can be affected by customs procedures in the destination country. A parcel shipped from the Philippines to Europe or the Middle East must pass customs inspections upon arrival, which can cause unpredictable delays. LBC Express provides an indicative estimate of delivery times while noting that these may vary depending on circumstances. The tracking system nevertheless allows you to monitor the parcel's progress at each stage, including when passing through customs.

Understanding tracking statuses

When you track an LBC Express parcel online, different statuses may appear reflecting the stages of your shipment's journey. LBC's tracking system records every movement of the parcel from pickup to final delivery. Here are the main statuses and their meaning: