Yanwen tracking

What is Yanwen?

Yanwen, also known as Yanwen Express or Beijing Yanwen Logistics Company Limited, is a Chinese logistics provider specializing in parcel delivery on a national and international scale. Founded in 1998 in Beijing, this company has established itself as one of the major players in cross-border logistics in China, particularly in the e-commerce sector. The carrier has developed recognized expertise in routing parcels from China to the rest of the world, meeting the growing needs of online sellers and international marketplaces.

Yanwen's history began in the late 1990s, in a context of progressive liberalization of the Chinese logistics market. The company initially built its business on domestic delivery before gradually expanding its services internationally. This strategic expansion accompanied the rapid growth of Chinese e-commerce, allowing Yanwen to position itself as a preferred partner for online sales platforms wishing to ship their products to Western markets.

Yanwen's headquarters is located in Beijing, specifically at Room 301, 3rd Floor, Building 2, No. 10 Jiuxianqiao Road, in the Chaoyang district. The company also operates a major operational center in Yiwu, a city recognized as the world's largest wholesale market for small items and manufactured products. This strategic location allows the carrier to be as close as possible to the production and shipping zones of Chinese e-commerce.

• Date of establishment: 1998, in Beijing, with initial activities concentrated on Chinese domestic logistics
• Full name: Beijing Yanwen Logistics Company Limited, commonly called Yanwen Express
• Headquarters: Beijing, China, with major operational centers in Yiwu, Shanghai and Shenzhen
• Workforce: Over 4,000 employees distributed throughout the logistics network
• Annual volume: Over 250 million parcels handled each year, with an average of 1.5 million parcels per day
• Customers served: Over 200,000 e-commerce sellers regularly use Yanwen's services

Yanwen's positioning in the global logistics market is unique: the company sits midway between premium international commercial express networks like DHL or FedEx and traditional postal services. This intermediate position allows it to offer competitive rates while maintaining reasonable delivery times for international shipments. Yanwen was the first Chinese company to simultaneously obtain licenses for international express and international commercial mail, a distinction that testifies to its seriousness and regulatory compliance.

The company has been particularly distinguished by its partnerships with major e-commerce platforms. Yanwen is a recommended and authorized service provider for AliExpress, eBay, Wish, Amazon and DHGate, representing a considerable share of the global cross-border e-commerce market. This recognition by major industry players attests to the reliability and effectiveness of the services provided by the Chinese carrier.

Which countries does Yanwen deliver to?

Yanwen operates a particularly extensive distribution network, covering more than 214 countries and territories around the world. This exceptional geographic coverage makes the Chinese carrier one of the most present international players in the e-commerce logistics sector. From its sorting centers located in China, Yanwen is capable of routing parcels to virtually any destination worldwide, from major metropolises to the most remote rural areas.

In China, Yanwen's domestic network covers the entire national territory through more than 50 processing centers distributed in the country's major cities. These facilities are strategically located in key regions for e-commerce: Beijing, Shanghai, Shenzhen, Guangzhou, Hangzhou, Yiwu, Tianjin, Wuhan, and many others. This dense infrastructure allows Yanwen to collect parcels from sellers in 33 Chinese cities, thereby covering more than 95% of the cross-border e-commerce collection market in China.

• North America: United States and Canada, with preferred partnerships with USPS, FedEx and Canada Post for last-mile delivery
• Western Europe: France, Germany, United Kingdom, Spain, Italy, Belgium, Netherlands, Switzerland, with transfers to national postal services
• Eastern Europe: Poland, Czech Republic, Hungary, Romania and other countries in the region
• Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia, Thailand and the entire region
• Latin America: Brazil, Mexico, Argentina, Chile and other countries on the continent
• Middle East and Africa: United Arab Emirates, Saudi Arabia, South Africa and many other destinations

Yanwen's strength lies in its model of partnerships with local carriers and national postal services. Once parcels arrive in the destination country, they are generally handed over to local operators for final delivery. For example, in the United States, parcels are handed to USPS or FedEx; in Canada, to Canada Post; in the United Kingdom, to Royal Mail; in France, to La Poste. This collaboration ensures optimal last-mile coverage while controlling costs.

Yanwen also operates specialized direct lines to certain particularly sought-after destinations. These special lines, numbering over 200, offer optimized routes to countries with the highest demand. The main lines concern the United States, the United Kingdom, Germany, France, Australia and Canada. These dedicated routes make it possible to reduce transit times and improve delivery reliability to these strategic destinations.

It is important to note that certain restrictions may apply depending on the destinations. Some countries impose limitations on the types of goods that can be imported, and delivery times can vary considerably depending on the region. Rural or remote areas may require additional time compared to major cities. Yanwen recommends consulting the specific conditions for each destination before making a shipment.

What are Yanwen's delivery services and timeframes?

Yanwen offers a diverse range of delivery services designed to meet the different needs of shippers and recipients. Each service is distinguished by its own characteristics in terms of speed, tracking and pricing. The choice of appropriate service depends mainly on the available budget, the urgency of the shipment and the parcel tracking requirements.

Yanwen delivery times generally vary between 5 and 60 business days depending on the service chosen and the final destination. This relatively wide range is explained by the nature of international shipments from China, which involve considerable distances and unavoidable customs formalities. On average, a Yanwen parcel shipped to Europe or North America arrives between 14 and 28 days after dispatch, under normal conditions.

• Yanwen Express: Service balanced between speed and cost, with international delivery times of 5 to 21 days. This service offers continuous tracking and is suitable for shippers seeking a good compromise between price and performance. Tracking is available end-to-end, allowing you to track the parcel from its departure from China to its final delivery.
• Yanwen Economic Air Mail: The most economical option in the Yanwen catalog, particularly popular with Alibaba and AliExpress sellers. This service is exclusively available for items weighing less than 2 kilograms. Delivery times generally range between 14 and 30 days, with tracking limited mainly to the Chinese portion of the route. This is the preferred choice for low-value shipments where cost takes priority over speed.
• Yanwen Special Line: Premium service designed for urgent shipments requiring fast delivery. Parcels are shipped by air freight to the destination country before being handed to a local carrier or national postal service. Delivery times range from 7 to 25 business days depending on the destination. This service is particularly suitable for valuable or time-sensitive shipments.
• Yanwen Registered: Registered mail service offering an intermediate level of security and traceability. More economical than Special Line, it provides detailed tracking information and delivery confirmation. Transit times may be slightly longer than premium services, but remain reasonable for most destinations.
• E-commerce dedicated lines: Solutions specially designed for online sellers shipping large volumes. These services include negotiated rates, optimized flow management and integration with major sales platforms. Yanwen offers dedicated lines to the United States, United Kingdom, Australia, France and Germany.

Indicative timeframes to major destinations are as follows: to the United States, allow between 16 and 35 days in standard service; to Western Europe, timeframes range between 7 and 25 days depending on the service chosen; to Australia, expect 10 to 25 days on average. These estimates can be affected by many factors: unfavorable weather conditions, periods of high activity such as Chinese New Year or end-of-year holidays, customs delays or logistics hub congestion.

Weekend delivery depends essentially on the local carrier responsible for final distribution. In most European countries, national postal services do not deliver on Sundays, which may add one or two days to the total timeframe. Some of Yanwen's partners, such as FedEx or UPS in certain countries, offer Saturday delivery options for express shipments.

What are Yanwen's rates and maximum dimensions accepted?

Yanwen's pricing policy is designed to provide competitive solutions to e-commerce sellers and individuals wishing to ship parcels from China. Prices vary according to several criteria: parcel weight, dimensions, final destination and level of service chosen. In general, Yanwen positions itself as an economical alternative to major international couriers, while offering a satisfactory level of service for the majority of e-commerce shipments.

Yanwen's economic model is based on volume optimization and shipment consolidation. By grouping parcels from many shippers to the same destinations, the carrier is able to negotiate favorable rates with airlines and local carriers. These savings are passed on to customers, enabling particularly attractive shipping rates for small, light parcels.

• Economic Air Mail service: The cheapest option, exclusively available for parcels under 2 kilograms. This service is ideal for small, low-value items, typical of e-commerce orders. Tracking is limited but the value for money is excellent for non-urgent shipments.
• Standard/Express service: Pricing based on actual or volumetric weight, whichever is higher. Rate grids vary by destination and are generally provided on a quote basis for professionals.
• Special Line: Premium service with higher pricing reflecting superior speed and reliability. Rates include direct air transport and transfer to the local carrier.
• Additional fees: Surcharges may apply for oversized parcels, remote areas, goods requiring special handling or declared value services.

Regarding maximum dimensions and weight, Yanwen applies restrictions that vary depending on the service chosen and the destination. For the Economic Air Mail service, the weight limit is strictly set at 2 kilograms per parcel. Express and Special Line services accept heavier parcels, with limits that can go up to 30 kilograms depending on the routes. Standard maximum dimensions are generally around 60 cm for the longest side, with the sum of the three dimensions (length + width + height) not exceeding 90 cm for budget services.

For large or heavy shipments, Yanwen offers appropriate freight solutions through its global goods transit division. These transit services are designed for international trade companies and include maritime, air and multimodal options. Rates and conditions are negotiated on a case-by-case basis depending on volumes and shipping regularity.

It is strongly recommended to use the online calculator available on the official Yanwen website to obtain an accurate quote before any shipment. Prices may fluctuate based on market conditions, fuel surcharges and seasonal demand variations. Peak activity periods such as Black Friday, year-end holidays or Chinese New Year can also impact prices and timeframes.

What are Yanwen's delivery options?

Yanwen offers several delivery options designed to adapt to recipient preferences and the logistical constraints of different countries. These options depend largely on the local carrier responsible for final delivery, as Yanwen generally entrusts its parcels to national postal services or local logistics partners once they arrive in the destination country.

Home delivery is the standard option for most Yanwen shipments. The parcel is routed directly to the recipient's address, where it is delivered in person or left in a safe place according to the practices of the local carrier. Parcels entrusted to national postal services follow the usual mail distribution procedures of the country concerned, with presentation at the home and deposit of a notice of passage in the event of absence.

• Home delivery: Standard delivery method, the parcel is presented at the address indicated at the time of shipment. In the event of the recipient's absence, practices vary by country: holding at the post office, delivery to a neighbor, or new delivery attempt.
• Pickup point delivery: Available in certain countries where the local carrier offers this option. Depending on the distribution partner, parcels can be deposited in pickup point networks or at post offices. This option provides appreciated flexibility for recipients who are often absent.
• Automated lockers: In countries equipped with lockers or automated lockers, Yanwen parcels can be deposited in these secure pickup points. The recipient then receives a code allowing them to collect their parcel at their convenience, 24/7.
• Contactless delivery: Option developed especially since the COVID-19 pandemic, allowing parcel deposit without direct interaction with the recipient. The delivery person deposits the parcel at an agreed location and sends a notification to the recipient.

Yanwen's notification system allows recipients to track their parcel's progress throughout the journey. When the parcel arrives in the destination country and is transferred to the local carrier, a new tracking number may be assigned. It is then possible to track the parcel on the local carrier's website to obtain more precise information about final delivery.

Delivery rescheduling depends on the options offered by the local carrier. In many countries, national postal services allow you to modify the delivery address, choose an alternative pickup point or schedule a new delivery attempt. These options are generally accessible through the website or mobile application of the final carrier, using the local tracking number.

Once the parcel is transferred to the local carrier in the destination country, recipients can generally access rescheduling options through the website or application of the national postal service. These options often include modifying the delivery address, choosing a post office for pickup, or requesting holding. Simply use the local tracking number provided to access these services.

What should I do if my Yanwen parcel is lost or damaged?

The handling of lost or damaged parcels is an important aspect of the international delivery experience. With Yanwen, the claims procedure follows a specific path that generally involves several parties: the original shipper, the sales platform if applicable, Yanwen itself, and sometimes the local carrier that ensured final delivery.

It is essential to understand that in the context of a commercial shipment, only the shipper has a direct contractual link with the carrier. It is therefore his responsibility to open an official claim file with Yanwen. However, as a recipient, you can facilitate this process by gathering and transmitting all relevant information regarding the problem encountered.

• Step 1 - Documentation: Gather all evidence of the problem. In case of a damaged parcel, take detailed photos of the outer packaging and contents before handling the parcel. Keep the original packaging as it may be requested during the investigation. Note the date and time of receipt and the condition of the parcel upon delivery.
• Step 2 - Contact the shipper: Quickly contact the seller or shipper to inform them of the problem. Send them the photos and documents gathered. They will need to initiate the claims process with Yanwen or the sales platform.
• Step 3 - Platform claim: If you ordered through a platform such as AliExpress, Amazon, eBay or Wish, use the buyer protection system of that platform. These mechanisms are often faster and more effective than a direct claim to the carrier.
• Step 4 - Investigation opening: The shipper or platform can request an investigation with Yanwen. This procedure makes it possible to determine what happened to the parcel and establish responsibilities. Investigations can take several weeks depending on the complexity of the case.
• Step 5 - Resolution: Depending on the investigation's findings, several outcomes are possible: parcel refund, sending a new item, or partial compensation if carrier fault is established.

The deadlines for filing a claim vary depending on the circumstances. For an undelivered parcel, it is generally advisable to wait for the expiration of the maximum delivery time announced (up to 60 days for certain services) before considering the parcel lost. For a damaged parcel, the claim should be filed as soon as possible after receipt, ideally within 48 to 72 hours.

Regarding insurance and compensation, conditions vary depending on the service chosen and the declared value of the parcel. Budget services generally offer limited coverage, while premium services may include more comprehensive insurance. It is recommended that shippers of valuable goods purchase additional insurance to cover the risks of loss or damage.

To contact Yanwen customer service directly, the available numbers are +86 755 8251 2889 from abroad or 400-108-5656 from China. The email [email protected] can also be used for information requests, although formal claims must generally go through the shipper. Customer service responses may take several days due to the volume of requests and the time difference with China.

Does Yanwen handle international shipments and customs formalities?

Yanwen has built solid expertise in handling international shipments and associated customs formalities. As a cross-border logistics specialist from China, the carrier handles millions of parcels daily destined for over 200 countries, which involves thorough mastery of international customs regulations and import-export procedures.

The international shipping process with Yanwen begins with parcel collection in China, followed by routing to one of the carrier's sorting centers. Parcels are then consolidated by destination and prepared for export. This step includes verifying compliance of customs declarations and preparing the accompanying documents necessary for customs clearance.

• Export customs declaration: Yanwen ensures the preparation and filing of export customs declarations in China. These formalities are carried out by the carrier's teams before parcels depart for their international destination.
• Accompanying documents: Each international parcel is accompanied by the required documents: content declaration (CN22 or CN23 depending on value), commercial invoice for B2B shipments, and any document specifically required by the destination country.
• Import clearance management: Upon arrival in the destination country, parcels go through local customs services. Yanwen facilitates this process by ensuring that declarations are correctly completed, but customs clearance formalities are generally handled by the postal services or customs authorities of the destination country.
• Transfer to local carriers: After customs clearance, parcels are handed to Yanwen's local partners (national postal services, DHL, FedEx, etc.) for final delivery. A new tracking number may then be assigned.

Customs fees and import taxes are generally borne by the recipient. These fees depend on the nature of the goods, their declared value and the import regulations of the destination country. In Europe, for example, parcels valued over 150 euros are subject to customs duties, and VAT applies to most imports. The recipient may be contacted by local customs or postal services to settle these fees before the parcel is released.

Since July 2021, the European Union has implemented the IOSS (Import One-Stop Shop) system which changes VAT management on low-value shipments. Many e-commerce platforms now collect VAT at the time of purchase, which simplifies customs clearance for affected parcels. Yanwen has adapted to this new regulation by working with partner platforms to facilitate formalities.

Customs clearance times can vary considerably depending on the destination country and period. A parcel can remain stuck in customs from a few hours to several weeks depending on the inspections carried out. Peak activity periods (year-end holidays, sales) or increased controls on certain types of goods can significantly extend timeframes. The status "clearance in progress" in tracking indicates that the parcel is in the hands of customs authorities and that its routing will resume once formalities are completed.

Certain goods are subject to restrictions or prohibitions on import depending on the country. Food products, cosmetics, medicines, lithium batteries, and many other categories may require special authorizations or be simply prohibited. Yanwen refuses to ship dangerous, illegal or non-compliant goods under international regulations. Shippers should ensure that their products are authorized for import in the destination country before proceeding with shipment.

Understanding tracking statuses

When you track a Yanwen parcel online, different statuses may appear throughout its routing from China to your home. These statuses reflect the various stages of international transport and can sometimes seem complex due to the multiple parties involved in the logistics chain. Here are the main statuses and their meanings: