DHgate tracking
How to track my DHgate package?
Ordertracker provides a simple solution to track your DHgate packages. To begin, you'll need a DHgate tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your DHgate package in real time.
Where can I find my DHgate tracking number?
Finding your DHgate tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my DHgate package moving in the package tracking history?
Dealing with a DHgate package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact DHgate or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, DHgate customer service or the sender can help resolve shipping delays.
When I track my DHgate package, why does it show as "returned"?
If you're tracking your DHgate package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a DHgate package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead DHgate to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, DHgate may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, DHgate might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your DHgate package is "returned" in tracking, contact the sender or DHgate customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on DHgate policies and circumstances.
Why does the DHgate parcel tracking timeline indicate that my order cannot be found?
When your DHgate parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in DHgate system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by DHgate yet. Tracking should appear shortly.
About DHgate
DHgate is a leading B2B e-commerce platform based in China. It was founded in 2004 and has since become one of the largest online wholesale marketplaces. DHgate connects international buyers with Chinese suppliers, offering a wide range of products including electronics, fashion, home goods, and more. With a focus on providing competitive prices and reliable service, DHgate has gained popularity among businesses and individuals looking for affordable wholesale products. The company operates globally, serving customers from various countries. DHgate's efficient shipping and delivery system ensures that orders reach customers in a timely manner.
How to contact DHgate?
If you are experiencing issues with the delivery process managed by DHgate, please do not hesitate to contact their customer support.
Logistics coordination for international online commerce
DHgate does not have its own delivery fleet but acts as a logistics coordinator between sellers and carriers. When an order is confirmed on the site, the seller prepares the package and hands it over to a carrier selected according to the delivery option chosen by the buyer. The platform standardizes this process by offering predefined shipping modes and facilitating the transmission of tracking information. DHgate thus relies on third-party logistics services as well as its own infrastructure (notably its DHLink logistics platform) to ensure an efficient link between the country of origin of the shipment and the destination country. This operation allows for the management of a considerable volume of international shipments without directly operating a transport network, while ensuring control and visibility over the progress of the packages.
Delivery choices and transit time
DHgate generally offers several shipping modes for each order, allowing the buyer to choose the option best suited to their needs. The delivery time of a package varies depending on the selected option, the final destination, and any customs processes. In general, the platform strives to ensure efficient deliveries while offering a balance between speed and cost according to the chosen option.
- Standard delivery: This is the most common shipping mode offered. Standard delivery is often economical, even free, but its time frame is relatively long. In practice, a standard shipment can take from a few weeks to several months to reach its destination, depending on the receiving country. This option is suitable for customers for whom the time frame is not a critical factor.
- Expedited delivery: This intermediate shipping mode allows the order to be received faster than with standard delivery. The average time is generally shorter, ranging from a few days to a few weeks depending on the destination. Expedited delivery, however, incurs a higher shipping cost than standard, justified by the reduced transit time.
- Express delivery: For urgent shipments, DHgate offers an express option provided by international courier services such as DHL, UPS, or FedEx. This mode guarantees the shortest time frames, often just a few days (usually less than a week for many destinations, barring customs unforeseen events). It should be noted that express delivery is usually the most expensive option, in exchange for the speed and reliability of the service.
The cost of shipping depends on multiple parameters, including the chosen shipping mode, the weight and dimensions of the package, the destination, and any applicable customs duties or taxes. DHgate presents these fees transparently at the time of order, allowing the buyer to know the amount to be paid for delivery before validation. Additionally, it is often possible to subscribe to transport insurance for a small additional fee, to cover the package in case of loss or damage during transit.
Despite all efforts to ensure fast delivery, some contingencies may affect the expected transit times. Adverse weather conditions, delays during customs clearance, or periods of high activity (holidays, festivals) are all factors that may extend the package's transit. It is therefore advised for customers to regularly track the progress of their shipment using the provided tracking number, to stay informed in real-time about the delivery's progress.
Carrier network for global shipments
To ensure the global shipment of its packages, DHgate works closely with many recognized carriers. This network of logistics partners allows it to offer optimized deliveries to various regions around the globe. Among the most commonly solicited carriers via the platform are notably:
- DHL: DHL is a global leader in express courier and international logistics. DHgate frequently relies on DHL for fast and reliable delivery of products abroad. DHL tracking numbers typically consist of 10 to 20 digits, allowing detailed tracking of shipments.
- UPS: United Parcel Service (UPS) is another world-renowned carrier for domestic and international deliveries. The platform entrusts some of its shipments to UPS, particularly for destinations in North America and Europe. UPS tracking often appears as a combination of letters and numbers of about 18 characters.
- FedEx: FedEx Corporation is among DHgate's delivery partners for quickly shipping orders internationally. Known for its reliability, FedEx ensures the secure transport of packages. FedEx tracking numbers generally contain 12 to 15 alphanumeric characters (a mix of letters and numbers).
- EMS: The EMS (Express Mail Service) postal service is also used for shipments by DHgate. EMS is an international mail network managed by the national posts of many countries. It offers an economical solution for shipping packages abroad while ensuring tracking. EMS tracking numbers usually start with two letters followed by a series of numbers (9 or 13 digits in total depending on the format).
- China Post: China Post, the official postal service of China, is another frequently used channel for international deliveries from DHgate. This standard postal shipping mode is often slower than private express services, but it remains popular for its low cost. China Post tracking numbers start with two letters followed by numbers (usually 13 in total).
- Other carriers: In addition to the names mentioned, DHgate may call upon many local carriers depending on the destination country of the package. For example, USPS for the United States, Royal Mail for the United Kingdom, or companies like TNT and many others. Each carrier has its own tracking format, but all allow customers to track the progress of their order step by step.
Note that the tracking formats mentioned above are given as an indication: they may vary slightly depending on the specifics of the shipment or the carriers' system developments. In any case, as soon as an order is shipped, a unique tracking number is communicated to the customer via DHgate, which can be used to track the package on the concerned carrier's site or directly on the DHgate platform.
Order processing procedure
- Order validation: Once the purchase is made on DHgate, the order is transmitted to the concerned seller for preparation. The latter proceeds to verify the payment, then prepares the product for shipment by properly packaging it. They also generate the shipping label corresponding to the chosen delivery mode.
- Carrier pickup: The package is then handed over to the selected carrier (by pickup at the seller's location or drop-off at a postal center). At this stage, tracking can begin: the carrier records the package in its system and assigns the tracking number, thus confirming the pickup. The package is processed at an initial sorting center before leaving the country of origin.
- International transport: The package is transported from the country of origin to the destination country. This step often involves a main air transport, possibly complemented by land or sea transport depending on the logistics route taken. The package may transit through regional sorting centers or transfer platforms where it may change flights or means of transport. During this phase, the tracking status generally indicates that the package is "in transit" to its destination.
- Arrival in the destination country and customs: Once arrived in the destination country, the package is taken over by the local network or a partner carrier. Before being allowed to circulate in the country, it goes through the customs clearance process. Customs services inspect the content and verify the compliance of the shipment (declared value, possible restrictions). A tracking status like "customs clearance in progress" may appear during this step. After validation, the package is released by customs, ready for final delivery.
- Final distribution and delivery: The package is transported to the nearest local distribution center to the recipient's address. From there, it is entrusted to a delivery person for the final round. The tracking status then indicates "out for delivery" when the package is about to be handed over. Finally, the package is delivered to the recipient: if the delivery is successful, the tracking is updated with a "delivered" status. In case of absence or unforeseen circumstances (recipient unavailable, incorrect address), the carrier may schedule a new attempt, drop the package at a pickup point, or return the shipment to the sender depending on the circumstances.
Tracking system and delivery alerts
Package tracking is a central element of the logistics experience on DHgate. For each shipped order, a tracking number is generated and then communicated to the buyer. This number is accessible from the customer area on the DHgate site, in the order details, and allows consulting the progress of the delivery. DHgate thus offers an integrated tracking interface where the carriers' tracking information is grouped, avoiding the customer having to navigate on each carrier's site.
Status updates are generally available in near real-time. At each key stage of the transit, the package's status is updated (for example: "package shipped", "in transit", "arrived in the destination country", "out for delivery", "delivered"). In parallel, DHgate can send automatic notifications by email or via its mobile app to inform about important stages, notably when the seller confirms the shipment, when the package changes significant stage, or when the delivery is made.
Thanks to this tracking and notification system, customers have complete visibility over the progress of their purchases. They can anticipate the receipt of their package or quickly identify any delays. Once the delivery is completed, the platform records the final status of the order. The recipient can then, if necessary, confirm the proper receipt of the product on DHgate, which closes the sales process.
Global network and advanced logistics
DHgate has established itself as a major international trade intermediary, operating on a very wide geographical scale. The platform connects sellers and buyers in more than 220 countries and regions around the world. It thus carries out shipments to most major consumption areas. Among the markets where DHgate is particularly active are the United States, Canada, the United Kingdom, Australia, Germany, France, Spain, Russia, and Brazil, among others. This global presence means that DHgate's logistics system must be able to transport packages to almost all continents, adapting to the local infrastructures of each country.
To support this volume of international shipments, DHgate relies on a dedicated logistics infrastructure. Its specialized subsidiary, named DHLink (established in 2014), manages the global shipment of packages. DHLink operates more than a hundred international transport routes and has more than a dozen strategically located warehouses abroad (in North America, Europe, and Asia). This network of warehouses and logistics links allows bringing some stocks closer to target markets and speeding up deliveries by reducing the distances to be covered for the last segments of the journey.
Thanks to the use of advanced supply chain management technologies, DHgate continuously optimizes its logistics flows. The company is capable of tracking and coordinating the shipment of millions of packages simultaneously, ensuring end-to-end traceability. Its logistics network currently covers more than two hundred destinations, thus offering Chinese sellers an effective gateway to customers worldwide. This geographical reach, combined with strategic partnerships and accumulated experience, allows DHgate to offer reliable delivery even over long international distances.
Package tracking statuses and explanations
| Status | Description |
|---|---|
| Not found | No tracking information is currently available for this shipment. This status appears when the carrier has not yet taken charge of the package or if the provided tracking number is invalid. In practice, this indicates that the package has not yet been scanned into the shipping network |
| Shipping information received | The shipment data has been recorded in the system, but the package has not yet been physically taken over. This status often indicates that the shipping label has been created by the seller and that the information has been transmitted to the carrier awaiting package pickup |
| Taken over by the carrier | The package has been picked up by the carrier or dropped off in its logistics network. It is now officially taken over for shipment and will be transported to an origin sorting center for processing |
| In transit | The package is on its way to its destination. It progresses through the shipping network, possibly passing through intermediate logistics platforms. This generic status can cover a large part of the journey until arrival in the destination country |
| Departure from the country of origin | The package has left the country of origin and is en route to the destination country. It has crossed the borders of the sending country, generally by air, sea, or land transport, and continues its international transit |
| Arrival in the destination country | The package has reached the destination country. It will soon be taken over by the local delivery service or a partner carrier for the continuation and completion of its journey on the national territory |
| Customs clearance in progress | The package is being processed by customs services upon entry into the destination country. Authorities examine the content and documents of the shipment to authorize its entry into the territory. The duration of this step depends on the customs procedures in force |
| Customs clearance completed | The package has successfully passed customs checks and has been released. It is now authorized to circulate in the country and can be handed over to the local carrier to continue delivery |
| Handed over to the local carrier | The package has been entrusted to a local carrier for the final phase of delivery. The international carrier has transferred the shipment to a domestic operator (for example, the local post) who will ensure the transport to the destination address |
| Out for delivery | The package is currently on the delivery vehicle and heading to the recipient's address. The delivery person is making the distribution round and will attempt to hand over the package to the recipient shortly |
| Delivered | The package has been handed over to the final recipient. The delivery is confirmed as successful. This status normally closes the tracking, indicating that the shipment has been successfully completed |
| Unsuccessful delivery attempt | The delivery person attempted to distribute the package, but the delivery could not be completed (for example, due to the recipient's absence or an incorrect address). The package has not been handed over and remains pending. Generally, a notice of passage is left, and the carrier plans a new attempt or makes the package available at a pickup point |
| Awaiting pickup | The package has been dropped off at a pickup location (post office, agency, or relay point) and is waiting for the recipient to collect it. This status occurs either at the recipient's request (relay point delivery) or after an unsuccessful delivery attempt leading to the package being held |
| Return to sender | The package is being returned to the sender (the original seller). This scenario occurs if delivery to the recipient could not be completed within the time frame (unclaimed package, unknown address...) or if the recipient refused the package. The shipment then returns to its original source |
| Shipment canceled | The shipment was canceled before being taken over. This status indicates that the package was ultimately not shipped, possibly because the order was canceled or modified before shipment. The tracking number, if generated, will not record any movement |
| Expired | No tracking update has been received for an abnormally long period. This status suggests that the package is stuck in the network, or even lost. It usually occurs after several weeks without new information and implies that a search or claim with the carrier may be necessary |