Track your package

Intelcom tracking

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How to track my Intelcom package?

Ordertracker provides a simple solution to track your Intelcom packages. To begin, you'll need a Intelcom tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Intelcom package in real time.

Where can I find my Intelcom tracking number?

Finding your Intelcom tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Intelcom package moving in the package tracking history?

Dealing with a Intelcom package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Intelcom or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Intelcom customer service or the sender can help resolve shipping delays.

When I track my Intelcom package, why does it show as "returned"?

If you're tracking your Intelcom package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Intelcom package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Intelcom to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Intelcom may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Intelcom might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Intelcom package is "returned" in tracking, contact the sender or Intelcom customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Intelcom policies and circumstances.

Why does the Intelcom parcel tracking timeline indicate that my order cannot be found?

When your Intelcom parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Intelcom system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Intelcom yet. Tracking should appear shortly.

Intelcom
Company information

About Intelcom

Intelcom is a courier and logistics company that specializes in providing last-mile delivery services. With a focus on e-commerce, Intelcom offers efficient and reliable shipping solutions to businesses and individuals across various regions. Their advanced tracking system allows customers to monitor their shipments in real-time, ensuring transparency and peace of mind. Intelcom's commitment to customer satisfaction and timely deliveries has made them a trusted partner for many online retailers. With a dedicated team and a strong network, Intelcom continues to expand its operations and enhance the delivery experience for its customers.


Founded 1986
Country Canada
Avg. delivery 1-20d

How to contact Intelcom?

If you are experiencing issues with the delivery process managed by Intelcom, please do not hesitate to contact their customer support.

Headquarters Intelcom, Toronto, Canada [email protected] Phone: n/a

Last-mile parcel distribution for e-commerce

Intelcom Express is a carrier specializing in last-mile parcel delivery. The company operates an e-commerce-oriented model, based on technological orchestration of sorting, routing, and real-time tracking to support retailers and their customers up to the final handover. Its teams and delivery partners ensure extensive coverage with standardized processes, granular visibility, and notifications for shippers and recipients alike.

Role of Intelcom Express in the supply chain

Intelcom Express operates downstream in the supply chain, at the tipping point between the merchant's upstream logistics and urban distribution. The flow begins when the merchant transmits the shipping data and continues with the physical induction of the parcel into the network, mechanized sorting, consolidation to a local agency, and the delivery tour. The system emphasizes tour density, route optimization, and delivery confirmation by visual proof when this feature is enabled.

Operational network and structure of Intelcom Express

The carrier's network is organized around warehouses and local facilities where sorting, preparation, and loading of tours are carried out. Internal flows combine inter-site movements and direct injections into nearby agencies, depending on the volume and origin of the parcels. Intelcom mentions multiple locations and regional variations of its services, with dedicated local sites according to the areas served.

Services offered by Intelcom Express

The service portfolio covers standard delivery, expedited options according to the merchant's needs, consumer notification solutions, and real-time operational tracking. Merchants have access to a professional interface and integration channels to transmit shipping information, monitor shipment progress, and manage distribution contingencies. The offer includes convenience-oriented return solutions, with handover to the driver or via drop-off points when these options are available.

Intelcom Express shipment tracking

Tracking is based on a tracking number communicated to the recipient, accessible on the official tracking page. Key events include Intelcom receiving the information, the parcel's induction into a facility, sorting stages, arrival at the local site, delivery setup, and handover confirmation. Recipients receive proactive notifications indicating progress and the estimated delivery window.

Intelcom Express tracking number

The tracking number is an alphanumeric identifier associated with each shipment. It usually appears on the merchant's shipping confirmation. If no information appears at the start of the journey, it may indicate that the carrier has not yet received the shipping data, or that the entered number does not match the format expected by the system.

Intelcom Express notifications and proof of delivery

Intelcom Express sends operational notifications to shippers and recipients as the parcel progresses. Upon delivery, proof of delivery may be produced, notably in the form of a photo when this feature is enabled. In a contactless mode, the signature may be recorded by the driver according to the procedure in place.

Exception management by Intelcom Express

The most common exceptions include an unsuccessful delivery attempt, the absence of a deemed safe place to leave the parcel, impossible access to the delivery point, or a tour postponement. In these cases, the parcel is returned to the local facility for reorganization and subsequent delivery. The corresponding information is updated on the tracking page.

Returns processed by Intelcom Express

The carrier offers structured return paths designed to minimize consumer handling. Some modalities allow direct handover to the driver, while others rely on drop-off channels. Tracking then reflects specific events such as return collection and processing confirmation.

Security and compliance framework at Intelcom Express

The security policy aims to protect information and prevent fraudulent use. The carrier reminds that the content and value of parcels are not known to its delivery teams. Recommendations are issued to recognize and report suspicious messages, and help channels guide customers to verifiable answers.

Typical operational journey of an Intelcom Express parcel

  • Merchant pre-advice: transmission of shipping data and creation of the initial itinerary.
  • Induction: physical handover to the Intelcom network, registration, and entry scan.
  • Sorting and consolidation: directing the parcel to the local facility, with sorting scans.
  • Local arrival: preparation of the tour and formation of delivery batches.
  • Delivery setup: loading, progress on the tour, and associated notifications.
  • Handover and confirmation: secure drop-off or handover according to instructions, then proof of delivery.

Terminology and readability of Intelcom Express tracking events

The labels below reflect the events commonly observed in Intelcom Express tracking systems. They incorporate the company's usual formulations as well as an update and harmonization from the labels provided as examples. Some terms come from the public tracking interfaces and the carrier's official help section.

Intelcom Express tracking status table

Unified and enriched list of tracking statuses, with a clear definition for each stage of the journey. The formulations are in simple French and reflect the carrier's practices.
Status Description
Shipping information received Intelcom has received the shipment details from the merchant. The parcel has not yet been physically handled
Delivery request confirmed by the merchant The merchant has confirmed a delivery to be made by Intelcom. Processing will begin
Parcel received at our warehouse The parcel has arrived at an Intelcom facility and has been scanned upon entry
Parcel scanned in our system The tracking number and shipment information are recorded in the Intelcom network
Parcel scanned for sorting The parcel is being sorted to be directed to the next stage of its journey
Parcel in processing Internal operations are underway. The parcel will be dispatched to its next stage
Arrived at our local facility The parcel has reached the distribution site close to the delivery address
In transit The parcel is moving between two Intelcom sites or to the local facility
En route The parcel is being transported to the next facility or distribution area
Parcel ready for delivery The tour preparation is complete. The parcel will be loaded for handover
Delivery scheduled The delivery has been scheduled. It will be carried out during an upcoming tour
Out for delivery The driver has the parcel and is heading to the address. Notifications may indicate an estimated time of arrival
Driver approaching The driver is nearby. Handover is imminent
Delivery delayed The delivery could not be completed today. A new attempt will be organized
Delivery attempt An attempt was made without handover, for example, impossible access or recipient unavailable. The parcel will return to the facility for reorganization
Delivery address not found The address could not be located. Verification or additional instructions are needed
Access to delivery point impossible The driver could not reach the handover location. A new attempt will be planned
No safe place to leave the parcel The driver did not deem the location safe enough for a contactless drop-off. The parcel will be redelivered later
Parcel returned to our warehouse The parcel is returned to the local site after an unsuccessful attempt. A new tour will be organized
Delivery rescheduled The delivery is postponed. The parcel will be recirculated during an upcoming tour
Customer request received Intelcom has received an instruction from the recipient regarding this delivery. Processing is underway
Delivery managed on behalf of the merchant Intelcom manages and delivers according to the instructions provided by the shipper
Pickup planned upon parcel receipt Delivery will be organized when the parcel physically reaches the Intelcom network
Returned to the merchant The parcel is returned to the sender following an incident, request, or inability to deliver
Return in progress A return process has been initiated. The parcel is moving towards the sender
Parcel picked up for return The driver has taken charge of the item to be returned. Processing continues
Return completed The return has been processed and the shipment is closed in the system
Delivered The parcel has been handed over to the indicated address and tracking shows confirmation
Delivered to a safe place The parcel has been left in a location deemed safe by the driver, according to applicable instructions
Customer delivered The recipient confirms receipt. Delivery is complete
Confirmation verification requested by the merchant The merchant requires specific confirmation by email. Please check the seller's message if required
We are preparing the delivery Operations are underway to organize the final delivery. Tracking will be updated shortly
Arrived at the final distribution point The parcel has reached the facility closest to the destination and will be directed to the tour