4PX tracking
How to track my 4PX package?
Ordertracker provides a simple solution to track your 4PX packages. To begin, you'll need a 4PX tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your 4PX package in real time.
Where can I find my 4PX tracking number?
Finding your 4PX tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my 4PX package moving in the package tracking history?
Dealing with a 4PX package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact 4PX or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, 4PX customer service or the sender can help resolve shipping delays.
When I track my 4PX package, why does it show as "returned"?
If you're tracking your 4PX package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a 4PX package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead 4PX to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, 4PX may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, 4PX might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your 4PX package is "returned" in tracking, contact the sender or 4PX customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on 4PX policies and circumstances.
Why does the 4PX parcel tracking timeline indicate that my order cannot be found?
When your 4PX parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in 4PX system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by 4PX yet. Tracking should appear shortly.
About 4PX
4PX is a global logistics provider specializing in e-commerce solutions. With its headquarters in China, 4PX offers a wide range of services including warehousing, order fulfillment, transportation, and customs clearance. The company has established strategic partnerships with major e-commerce platforms and marketplaces, enabling seamless integration and efficient delivery for online sellers. With a strong focus on technology and innovation, 4PX strives to provide reliable and cost-effective logistics solutions to support the growth of e-commerce businesses worldwide.
How to contact 4PX?
If you are experiencing issues with the delivery process managed by 4PX, please do not hesitate to contact their customer support.
Specialized logistics for cross-border electronic commerce
4PX Express (officially Shenzhen 4PX Express Co., Ltd.) is a Chinese logistics company founded in 2004 and specialized in transportation and supply chain services for cross-border e-commerce. Based in Shenzhen, this company quickly became one of the leading logistics providers in China, playing a key role for online sellers wishing to ship goods abroad. It offers a comprehensive range of logistics solutions (from international shipping (express, standard, and economy deliveries) to warehousing, inventory management, and order fulfillment) relying on a vast network of infrastructures and partners worldwide. 4PX's communication style remains strictly professional and informative, reflecting a neutral and descriptive tone focused on efficiency.
Company history and evolution
4PX was established in 2004 in Shenzhen, initially positioned as a global integrator of express courier resources on behalf of various companies. From its early years, the company directed its activities towards the international e-commerce market. In 2006, 4PX expressed the ambition to become a professional provider of logistics services dedicated to cross-border e-commerce, thus anticipating the rise of online sales on a global scale.
The late 2000s marked a strategic turning point for 4PX. In 2010, the company concluded a major global logistics partnership with Singapore Post and simultaneously became one of eBay's main logistics partners for its international shipments. The following year, in 2011, 4PX strengthened its technological capabilities by implementing a robust IT platform, enabling it to offer integrated "one-stop" services covering the entire online commerce supply chain.
In the mid-2010s, 4PX consolidated its position as a leader in the cross-border e-commerce transportation segment. In 2015, it was chosen as the official partner of the "AliExpress Standard Shipping" service, demonstrating Alibaba's (owner of AliExpress) trust in its network. The year 2016 saw 4PX's entry into Alibaba's global strategy: the group integrated 4PX as one of its main logistics partners through an alliance with Cainiao, Alibaba's logistics branch. Two years later, in 2018, Alibaba directly invested in 4PX, making it the only cross-border e-commerce logistics company in China to receive an investment from the Alibaba group at that time.
4PX continues its expansion and continuous improvement of its infrastructure. In 2020, the company inaugurated a class I logistics platform in Chengdu, accompanied by the opening of a dedicated cargo airline between Chengdu and London. During the COVID-19 pandemic, its global network was utilized to urgently ship medical supplies (such as masks and protective equipment) to various countries. In 2021, 4PX's global warehousing capacity reached approximately 1,000,000 square meters, spread across dozens of warehouses worldwide. This sustained growth has often been accompanied by industry accolades: for example, 4PX was featured among promising companies highlighted by Forbes China and was recognized by e-commerce leaders such as eBay, Amazon, and Alibaba as a preferred partner.
Role in global e-commerce logistics
In just a few years, 4PX has established itself as a key player in logistics for international online commerce. Its operational model differs from that of a traditional express carrier: 4PX acts both as a transportation provider and as a logistics integrator. This means it coordinates the long-distance transportation of parcels while relying on collaborations with multiple local carriers to ensure final delivery. Thanks to this approach, 4PX is able to handle a very high volume of small and medium-sized parcels from e-commerce, facilitating shipments from China to destinations across all continents.
4PX's specialization in e-commerce translates into services and processes tailored to the specific needs of this sector. The company contributes to the smoothness of cross-border transactions by offering online sellers an "end-to-end" logistics solution. This includes collecting goods from suppliers, consolidating shipments, export customs clearance from China, international transportation (mainly by air), then importation and local distribution in the destination country. This comprehensive service spares e-merchants from having to manage each logistics step separately, simplifying the international expansion of their business.
Due to its positioning, 4PX acts as a bridge between online marketplaces and final consumers abroad. Many sellers on platforms such as AliExpress, Wish, or eBay use 4PX's services to ship their orders internationally. The scale of its network and the integration of its IT systems with those of sales platforms allow it to efficiently track and process millions of orders. In the Chinese market, 4PX is recognized as the leader in terms of e-commerce order volume processed and revenue generated in the cross-border logistics segment.
Services offered by 4PX
4PX offers a wide range of logistics services to cover the different needs of online merchants. These services can be grouped into several complementary categories:
- International express delivery: fast shipping solutions for urgent parcels, relying either on dedicated 4PX flights or partnerships with major express carriers. This premium service aims to minimize transit times between China and major international platforms.
- Standard and economy delivery: more affordable shipping options, prioritizing cost-effectiveness for less urgent parcels. 4PX often uses international postal networks in this context: parcels are transported to the destination country and then handed over to the local postal service (national post) for final distribution. This approach, although slower than express, allows reaching any address at lower costs.
- Consolidation and international freight solutions: for larger shipments or B2B needs, 4PX also offers air and sea freight services. The company can consolidate multiple parcels or pallets to optimize transportation to foreign distribution centers. This type of service is less common for individual e-commerce orders but meets the logistical needs of wholesalers and retailers shipping large volumes.
- Warehousing and inventory management: in addition to transportation, 4PX has warehouses located in China and internationally where its clients' goods are stored. Thanks to these facilities, a seller can keep a stock of products close to their target markets (for example in Europe or North America) to speed up local deliveries. 4PX manages inventory in these warehouses, offering inventory tracking, quality control, and replenishment services.
- Fulfillment service (order execution): 4PX offers a complete order preparation and shipping service on behalf of e-merchants. Specifically, when orders are placed by end customers, 4PX handles the collection of products from the warehouse, packaging, labeling, and shipping to the final customer. This international fulfillment service operates similarly to the "Fulfilled by Amazon (FBA)" model but is operated by 4PX, providing sellers with a third-party solution to outsource all post-sale logistics.
- International returns management: aware of the importance of after-sales service, 4PX has implemented solutions for returning goods from abroad to China or other designated centers. Through its global network, the company can receive a returned item from a customer in one of its local warehouses, then periodically consolidate and repatriate returns to the seller or manufacturer. This greatly simplifies the return process for China-based sellers who need to manage customer returns in Europe or America.
- Complementary services: in addition to the above elements, 4PX offers logistics consulting and software tools for online merchants. It helps, for example, with the integration of its tracking solutions into e-commerce sites and provides analysis on shipping flows. Furthermore, 4PX develops "special lines" (dedicated routing paths) to certain countries to improve delivery times while controlling costs, illustrating its capacity for innovation in the logistics sector.
Logistics infrastructure and sorting centers
To support its operations, 4PX has equipped itself with an extensive logistics infrastructure, combining its own facilities and a network of partners. In China, the company operates several processing centers and consolidation platforms, notably in the Shenzhen and Guangzhou regions, which are major hubs for goods export. These centers are used to sort parcels, perform export customs checks, and load shipments onto international flights. The example of the Chengdu platform, inaugurated in 2020, illustrates 4PX's strategy to multiply exit points for Chinese air freight abroad.
Globally, 4PX has over 40 warehouses spread across various countries. The total warehousing area exceeds hundreds of thousands of square meters, reflecting the capacity to manage a large volume of stock. These warehouses are strategically located near consumption centers and important logistics platforms. For example, 4PX operates facilities in the United States (to serve North America), the United Kingdom and Germany (for Europe), Japan (for Northeast Asia), and Australia. Each warehouse acts as a regional hub, where parcels can be consolidated, cleared, and quickly injected into the local distribution network.
In addition to warehouses, 4PX's infrastructure includes automated sorting centers capable of efficiently processing large numbers of orders. These sorting centers are located both in China (at the network's entry) and abroad, often integrated into regional warehouses. 4PX regularly invests in the modernization of these facilities, integrating barcode technologies, radio frequency identification (RFID), and warehouse management systems (WMS) to ensure optimal traceability and efficiency at every stage.
A key element of 4PX's infrastructure is its international transportation network. The company charters cargo flights to multiple destinations and, when necessary, also charters capacities from commercial airlines for parcel shipment. It has also developed land and sea connections to complement air freight, ensuring continuity of transportation even for destinations without direct air links. This multimodal infrastructure, coupled with local partnerships, gives 4PX the flexibility to redirect logistics flows based on needs and contingencies (for example, in case of airport congestion or customs constraints in a given country).
Geographical coverage and international presence
Over the years, 4PX has significantly expanded its international presence. Starting from its Chinese base, the company now operates in over a hundred countries through its branches and partner agreements. It has more than 100 agencies or subsidiaries worldwide, employing a total of over 5,000 employees of different nationalities. This international footprint allows it to offer its logistics services in the main global e-commerce markets.
Specifically, 4PX covers the majority of destinations in North America, Europe, Asia-Pacific, and the Middle East. Its main markets include the United States and Canada, where many parcels from China are distributed, as well as major European countries (France, United Kingdom, Germany, Spain, Italy, etc.) which are major outlets for Chinese online merchants. In Asia, in addition to its domestic Chinese market, 4PX ensures deliveries to countries such as Japan, South Korea, Southeast Asia (Singapore, Malaysia, Thailand...) and as far as Australia and New Zealand. The company adapts its transportation mode based on local specifics: for example, some shipments to Europe transit through intermediate platforms (such as logistics platforms in Northern Europe) before being dispatched in each country.
4PX's geographical coverage relies on a network of trusted local logistics partners. In each destination country, 4PX collaborates with the national postal service or recognized local couriers to perform the last mile delivery. This "glocal" model (global + local) ensures fine penetration of the foreign territory without having to fully duplicate all structures in each country. For example, a parcel shipped via 4PX to Canada will first be transported by 4PX's international network to the Canadian exchange center, then handed over to Canada Post for final distribution. The same applies to most countries, whether it's USPS in the United States, Royal Mail in the United Kingdom, or other postal operators elsewhere. This interconnection between the 4PX network and local networks is at the heart of its value proposition, combining global reach and local expertise.
Strategic positioning and partnerships
4PX has distinguished itself in the logistics ecosystem by building strategic partnerships with online commerce giants early on. Its positioning has allowed it to be integrated as an essential component of the value chain of several e-commerce platforms. Notably, its collaboration with eBay since 2010, where 4PX helped set up logistics solutions for eBay sellers shipping from China. This role as a preferred partner has strengthened over time: 4PX is now officially recognized as a recommended logistics provider by platforms such as eBay but also AliExpress and Wish for international shipments.
The relationship with Alibaba Group has been particularly structuring for 4PX. By integrating the Cainiao network (Alibaba's logistics subsidiary) and receiving investments from Alibaba, 4PX has become a key player in the group's global logistics strategy. It operates, for example, part of the distribution centers for AliExpress Standard Shipping orders, ensuring that AliExpress sellers' parcels are efficiently processed and delivered according to expected standards. Furthermore, this relationship with Alibaba has given 4PX the means to expand its network and innovate to remain competitive in the face of growing demand.
Besides Alibaba, 4PX has also benefited from the support of key investors like Singapore Post. The investment and strategic partnership established with SingPost have provided 4PX not only with capital to grow but also with expertise and privileged access to international postal networks. This alliance has strengthened 4PX's credibility on the international stage, showing that a historical postal operator trusts the expertise of the young Chinese company.
Finally, 4PX's positioning is reflected in a modular service offering and the ability to customize solutions for large accounts. The company has been able to establish agreements with marketplaces and large-scale sellers, offering, for example, advanced technical integrations (tracking API, automated shipment order management) or dedicated services. Internally, 4PX cultivates a culture of continuous improvement centered on the needs of online commerce, allowing it to remain a logistics provider of choice in a highly competitive and rapidly evolving sector.
Parcel tracking and shipment statuses
Like major carriers, 4PX provides its customers with an online tracking system that allows tracing each shipment in near real-time. As soon as a parcel is picked up, a unique tracking number is assigned to it. This number can then be used on the 4PX website (or via the interface of the original e-commerce platform) to obtain updates on the shipment's progress. Tracking information is fed by scans and records made at each important logistics step: parcel collection, departure from a sorting center, exit from Chinese territory, arrival in the destination country, customs clearance, transfer to the local carrier, delivery attempt, etc.
4PX tracking statuses are generally expressed in English (and sometimes in Chinese for certain initial steps in China). They succinctly describe the parcel's situation. For example, tracking often begins with the mention that electronic shipment information has been received by 4PX, followed by a confirmation of the physical receipt of the parcel. Then come statuses indicating transit, such as departure from a logistics platform, arrival at an airport, or handover of the parcel to an airline. Once the destination country is reached, other statuses inform of customs arrival, customs clearance progress, and then handover to the final operator for delivery.
This step-by-step tracking offers complete visibility to e-merchants and end customers. It provides reassurance about the parcel's location and anticipates potential delays. In case of a problem (customs holding the parcel, delivery impossibility, return to sender, etc.), a specific status appears in the tracking to signal the event. In this way, all stakeholders have clear information. Below, a table summarizes the main tracking statuses used by 4PX and provides a precise description in English:
| Status | Description in English |
|---|---|
| Electronic information received | Electronic shipment information received by 4PX (parcel pre-advice created) |
| Shipping information received | Shipping data recorded in the system (awaiting physical pickup) |
| Received from customer | Parcel handed over by the sender and picked up by 4PX at origin |
| Shipment ready | Parcel prepared and ready to be shipped (packed, labeled, consolidated) |
| Arrival at facility | Parcel arrival at a 4PX logistics center (platform or warehouse) |
| Shipment arrived at facility | The parcel has arrived at a 4PX facility (sorting center or logistics platform) |
| Shipment operation completed | Processing operation completed in the warehouse (parcel ready for the next step) |
| Processed at facility | Parcel picked up and processed by a sorting center (progress scan performed) |
| Collection at operation point | Parcel being collected at an operation point (shipment preparation) |
| Packing at operation point | Parcel being packed/prepared in the processing center |
| Departure from operation point | Parcel leaving the operation point (exit from the origin center) |
| Departure from facility | Parcel departure from a 4PX logistics center (en route to the next step) |
| Shipment departed from facility | Parcel shipped out of a 4PX facility to the next destination |
| Shipment re-departed from facility | Parcel re-shipped from a facility (after an intermediate transit or second sorting) |
| Arrival at airport | Parcel arrival at the departure airport (awaiting boarding) |
| Departure from airport | Parcel departed from the origin airport on a flight |
| Handed over to airline | Parcel handed over to the airline for international transport |
| Picked up by airline | Parcel picked up by the airline (flight in preparation or in progress) |
| In transit to air transit center | Parcel en route to an air transit center (intermediate sorting center) |
| Received at air transit center | Parcel arrived at an air transit center (intermediate platform) |
| Arrival in Singapore | Parcel arrived in Singapore (transit via Singapore sorting center) |
| Shipped to air transit center | Parcel shipped to an air transit center (ATC: Air Transit Center) |
| Item en route to destination country | Parcel en route to the destination country (flight in progress or other international transport) |
| Shipped abroad | Parcel shipped abroad (origin territory exit completed) |
| Arrival at destination (exchange office) | Parcel arrived in the destination country (at the postal exchange office or entry center) |
| Arrival at destination | Parcel arrived at destination (generic, may indicate arrival in the target country) |
| Item arrived in destination country | Parcel arrived in the recipient country and picked up by the local network |
| Arrival at processing center | Parcel arrived at a processing center in the destination country |
| Received at processing facility | Parcel received at a processing facility (often in the target country) |
| Exit from terminal in destination country | Parcel exited the arrival terminal and en route to the local distribution area |
| Arrived at unit | Parcel arrived at the local distribution unit (final delivery center) |
| Awaiting delivery by courier | Parcel awaiting pickup by the final delivery person (preparation of the delivery round) |
| Delivery in progress | Parcel in the process of being delivered to the recipient (delivery person on the road) |
| Delivered | Parcel delivered to the recipient (delivery confirmed) |
| Item delivered | Parcel delivered to the recipient (same meaning as above) |
| Shipment delivered (signed by recipient) | Parcel handed over and signed by the recipient (proof of delivery obtained) |
| Final delivery | Final delivery completed (parcel reached the end of its journey) |
| Unsuccessful delivery attempt | Delivery attempt made but unsuccessful (recipient absent or other obstacle) |
| Delivery failure | Delivery failure (informal status indicating that the handover could not be completed) |
| Held by customs at destination | Parcel held by the recipient country's customs (customs inspection in progress or pending) |
| Handed over to customs | Parcel handed over to customs for export or import inspection |
| Customs clearance in progress | Customs clearance in progress (the parcel is being examined by customs authorities) |
| Released by customs | Parcel released by customs (customs inspection completed, clearance granted) |
| Shipping confirmation notification | Shipping confirmation transmitted (notification that the parcel has been shipped) |
| Item registered | Parcel registered in the postal system (often upon pickup by the local network) |
| Item not yet with Posti | Parcel not yet picked up by Posti (Finnish post)) awaiting in the process |
| Handed over to customs | Parcel handed over to customs services for inspection (similar to "送交海关") |
| Shipped from arrival exchange office | Parcel shipped from the arrival exchange office (end of customs sorting, shipment to distribution center) |
| Item inserted into bag | Parcel placed in a postal bag for shipment (consolidation in a hold or container) |
| Parcel shipped from origin office | Parcel shipped from the origin office (actual departure from the initial shipping location) |
| Parcel returned / Returned from abroad | Parcel returned to sender (return from abroad to origin in case of non-delivery) |
| Awaiting departure from Finland | Parcel awaiting a flight or transport departing from Finland (transit through Finland before departing) |
| Shipment in transit (delivered by post) | Parcel still in transit) will be distributed by the local postal service in the destination country |
| Arrived at USPS facility | Parcel arrived at a USPS sorting center (picked up by the American post) |
| Departed from USPS facility | Parcel departed from this USPS center (continuation of local transportation) |