Speedpak tracking

What is SpeedPAK?

SpeedPAK is a parcel shipping service developed through a strategic partnership between the eBay online commerce platform and Orange Connex logistics company. Launched in March 2018, this integrated logistics program was designed to optimize international deliveries for eBay sellers based primarily in China to the rest of the world. SpeedPAK quickly established itself as eBay's flagship cross-border shipping solution, handling hundreds of millions of parcels annually to over 50 countries and territories.

The partnership behind SpeedPAK combines eBay's expertise in global e-commerce and the resources of Orange Connex, a company founded with support from Chinese investment group CITIC CPE. This collaboration enabled the establishment of a logistics network entirely dedicated to Asian sellers, with a supply chain streamlined and synchronized directly with the eBay platform. Orange Connex, officially established in 2021 in its current form, operates from headquarters located in Shanghai and London, employing approximately 700 employees worldwide to ensure the smooth operation of this vast logistics network.

SpeedPAK's primary objective is to offer international buyers faster, more reliable and fully trackable shipments. By aligning with the requirements of modern e-commerce, the service meets growing consumer expectations for delivery times and visibility into the journey of their orders. The carrier also benefits from eBay protection, including seller guarantee and protection programs against disputes related to non-receipt of items, which strengthens the reliability of the process for both sellers and buyers.

• Creation date: March 2018, with initial launch to five major markets including the United States, United Kingdom, Germany, Australia and Canada
• Logistics operator: Orange Connex, joint venture between CITIC CPE and eBay specializing in e-commerce logistics
• Headquarters: Operational centers in Shanghai (China) and London (United Kingdom)
• Workforce: Approximately 700 employees distributed worldwide
• Annual volume: Hundreds of millions of parcels shipped annually to over 50 countries

SpeedPAK's market positioning is based on its native integration with the eBay platform, enabling simplified shipment management for sellers and automatic tracking for buyers. By focusing on speed, delivery schedule stability and complete transparency of shipment tracking, SpeedPAK contributes to improving the online shopping experience for millions of users around the world, while providing Chinese sellers with easy access to the most important international markets.

Which countries does SpeedPAK deliver to?

SpeedPAK provides particularly extensive geographic coverage, currently covering over 52 countries and territories worldwide. Designed initially to facilitate cross-border sales from China, the service has progressively expanded to include the world's major e-commerce markets. Supported destinations include the major eBay markets such as the United States, United Kingdom, Germany, France, Italy, Spain, Canada, Australia, as well as many other European, Asian and Oceanian countries.

Upon its launch in March 2018, SpeedPAK initially covered five major markets: the United States (including Hawaii, Alaska, mailboxes and military APO/FPO addresses), United Kingdom, Germany, Australia and Canada. The service then rapidly expanded to 28 other European countries, followed by other destinations such as Israel and New Zealand. This progressive expansion demonstrates eBay and Orange Connex's commitment to offering a global logistics solution capable of meeting the needs of Chinese sellers across all profitable international markets.

• North America: United States (including territories), Canada and Mexico
• Western Europe: France, Germany, United Kingdom, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal and Switzerland
• Northern Europe: Sweden, Denmark, Norway, Finland and Iceland
• Central and Eastern Europe: Poland, Czech Republic, Hungary, Slovakia, Romania, Bulgaria, Croatia, Slovenia and Baltic countries
• Oceania: Australia and New Zealand
• Other destinations: Israel, Turkey, Russia and various other countries depending on services

On the shipper side, SpeedPAK offers remarkable coverage in mainland China. The service offers parcel pickup in 185 cities spread across 26 Chinese provinces, ensuring collection even from remote inland areas away from major coastal metropolises. Parcels collected locally are then routed to regional logistics centers and consolidated in major export sorting centers before shipment to destination countries. More recently, SpeedPAK also expanded its services to sellers based in Japan, with the launch of eBay SpeedPAK Express in October 2023, followed by the Economy service. The service is also available in the United Arab Emirates since May 2025, in partnership with DHL Express.

Once the parcel arrives in the destination country, SpeedPAK relies on trusted local partners for the final delivery phase, called the last mile. In the United States, USPS (United States Postal Service) handles final distribution, sometimes after transit via FedEx SmartPost. In the United Kingdom, Royal Mail ensures delivery to the recipient. In France and other European countries, parcels are generally handed over to La Poste or local carriers depending on existing agreements. This transfer to the local carrier is done via import sorting centers managed by Orange Connex or its affiliated partners, where customs formalities are also processed before final distribution.

What are SpeedPAK shipping services and delivery times?

SpeedPAK offers several levels of logistics service to adapt to the varying needs and budgets of online sellers and buyers. Initially offered in two main options, Standard and Economy, the service has been enhanced with an Express option for the most urgent shipments. Each option is distinguished by its average transit times, the extent of tracking information available and the rates charged, allowing users to choose the solution best suited to each shipment.

SpeedPAK Standard service is the carrier's main offering, providing an excellent balance between speed and cost. This service provides relatively fast international parcel delivery, with an average timeframe of 8 to 12 business days for major destinations such as France, Germany, United Kingdom, United States, Canada and Australia. Tracking is ensured end-to-end, from shipment in China to final delivery in the destination country, with regular updates at each key stage of transit.

• SpeedPAK Express: Premium service with delivery times of 5 to 9 business days, priority air transport and full end-to-end tracking. Ideal option for urgent orders or high-value items requiring accelerated and secure delivery.
• SpeedPAK Standard: Flagship service with delivery times of 8 to 12 business days to major markets (United States, United Kingdom, Germany, France, Australia, Canada). Full tracking allowing you to follow each step of the parcel's journey.
• SpeedPAK Economy: Economy service with delivery times of 10 to 15 business days, offering reduced rates in exchange for slightly longer delivery times. Tracking is partial, with traceability assured in China then limited once the parcel is en route to the destination country.

For secondary European destinations such as Spain or Italy, delivery times may extend from 8 to 15 business days depending on the service chosen and the exact location of the recipient. It is important to note that these delivery times are indicative and may vary depending on various factors such as weather conditions, periods of high commercial activity such as end-of-year holidays or Black Friday, customs constraints or the availability of international cargo flights.

Regarding weekend and holiday deliveries, SpeedPAK does not directly control final distribution which is handled by local partner carriers. Therefore, delivery conditions on Saturday, Sunday or public holidays depend on the practices of the local carrier in each country. Practices vary by country: some carriers ensure Saturday deliveries but not Sunday, while others may deliver on certain Saturdays depending on geographic areas. Buyers should therefore refer to their local carrier's conditions to find out the actual distribution days.

The major feature of the Economy service lies in its limited tracking. Unlike Standard and Express services which offer complete traceability, SpeedPAK Economy provides only partial tracking. The parcel's journey is tracked in the country of origin with collection and departure from China, but the following steps are generally not provided once the parcel is in international transit. The next visible status will often be directly the delivery to the recipient, without intermediate steps. This service uses a less expensive consolidated shipment method, sometimes as postal batch, which does not provide detailed scans in the arrival network.

What are SpeedPAK rates and maximum accepted dimensions?

SpeedPAK rates vary depending on several criteria including parcel weight, dimensions, destination country and service level chosen. This pricing system allows sellers to select the option offering the best value-for-money ratio desired for each shipment. eBay sellers generally benefit from significant discounts of up to 90% on public rates thanks to service integration with the sales platform.

As an indication, rates for SpeedPAK Standard service are generally between 5 and 11 US dollars for light shipments to main destinations. The Economy service, in turn, offers rates varying between 6 and 22 US dollars depending on weight and destination. These price ranges are given as an indication and may change depending on commercial agreements between eBay and sellers, shipment volume and special promotions offered by the platform. Shipping fees are sometimes included in the article price displayed to buyers, which simplifies the purchase process.

• SpeedPAK Standard: Indicative rates of 5 to 11 USD depending on weight and destination, with the possibility of significant discounts for high-volume sellers
• SpeedPAK Economy: Indicative rates of 6 to 22 USD, economical option for less urgent shipments not requiring complete tracking
• SpeedPAK Express: Premium rates for urgent shipments, generally higher than Standard service in exchange for reduced delivery times

Regarding maximum acceptable dimensions and weight, SpeedPAK imposes specific limits that vary by destination and service. For most European shipments via the Economy service, the maximum weight is generally limited to 2 kilograms. Standard service accepts heavier parcels, with a limit that can reach 20 kilograms for certain destinations such as France. The regular standard service has a weight limit of 32 kilograms with delivery times of 8 to 12 business days, while the premium service can accept parcels exceeding 32 kilograms with reduced delivery times of less than 9 business days.

Dimensional restrictions are also important to take into account. SpeedPAK offers two size restriction options depending on destinations. The first option limits the maximum length of the longest side to 66 centimeters, with a formula combining length, width and height that must be less than or equal to 274 centimeters. The second option allows a maximum length of 105 centimeters for the longest side, provided that the sum of width and height remains less than or equal to 70 centimeters. These restrictions ensure that parcels can be efficiently processed by automated sorting systems and transported in the cargo holds of cargo aircraft.

SpeedPAK also applies restrictions on the declared value of merchandise in order to comply with simplified customs regulations in different countries. For shipments to the United States for example, the declared value is often capped at around 800 US dollars to benefit from the de minimis customs clearance threshold allowing importation without customs duties. Certain types of products are also excluded from the SpeedPAK network for safety or international regulatory reasons. Dangerous or prohibited items such as uninstalled lithium batteries in an appliance, flammable liquids, powders, pressurized aerosols or any object unable to travel by standard air freight are not accepted.

What are SpeedPAK delivery options?

SpeedPAK offers various delivery options that largely depend on the local carrier responsible for final distribution in each destination country. The service ensures international transport from China to the destination country, then entrusts parcels to local partners who each have their own delivery procedures. This organization makes it possible to benefit from the local expertise of national carriers while taking advantage of the efficiency of Orange Connex's international network.

Home delivery is the primary distribution method for SpeedPAK parcels. Once arrived in the destination country and after passing through customs, the parcel is handed over to the local carrier who carries out the delivery directly to the address indicated by the buyer. Depending on the countries and partner carriers, the delivery can be made in person to the recipient or by deposit in a mailbox if the parcel's dimensions allow it and the recipient is absent. Local carriers can deposit small parcels in the mailbox or leave a notice of passage inviting the recipient to collect their parcel at the nearest pickup point.

• Home delivery: Standard distribution method with delivery to the indicated address, in person or by mailbox depending on parcel size and recipient presence
• Post office pickup: In the event of absence during a delivery attempt, the parcel can be made available at the post office or nearest local carrier office
• Pickup points and lockers: Availability varies depending on the local carrier and destination country, with some partners offering pickup point or automatic locker options

Pickup point or automated locker delivery options depend on the services offered by the local carrier in each country. Depending on the carrier responsible for final distribution, the parcel could theoretically benefit from post office or pickup point options depending on locally defined conditions. However, SpeedPAK does not directly guarantee these alternative delivery options as they depend entirely on the agreements and practices of the local carrier. Buyers wishing to use a pickup point should verify whether this option is available with the carrier responsible for final delivery in their country.

Delivery rescheduling is generally not handled directly by SpeedPAK but by the local carrier responsible for final distribution. In the event of a first unsuccessful delivery attempt, the delivery driver usually leaves a notice of passage indicating the parcel collection procedure or the date of a new delivery attempt. In the United States for example, USPS may make a second delivery attempt or make the parcel available at a local post office. In the United Kingdom, Royal Mail generally offers deposit at a pickup point after a first unsuccessful visit.

The SpeedPAK notification system is integrated directly with the eBay platform, allowing buyers to track the progress of their order from their eBay account or mobile app. Notifications are automatically sent at key stages of the journey: shipment confirmation, departure from country of origin, arrival in destination country, delivery in progress and delivery confirmation. These alerts allow buyers to anticipate receipt of their parcel and organize accordingly, even if delivery preference customization options remain limited compared to certain traditional carriers.

What should I do if my SpeedPAK parcel is lost or damaged?

Management of claims for lost or damaged SpeedPAK parcels is handled primarily via the eBay platform rather than directly with the carrier. This feature is explained by the close integration between SpeedPAK and eBay, which makes the marketplace the main point of contact for buyers experiencing delivery problems. It is important to understand this organization to follow the appropriate procedure and maximize your chances of obtaining a satisfactory resolution.

In case of non-receipt of a parcel, the first step is to carefully check the tracking status on your eBay order page or on the SpeedPAK tracking portal. Sometimes the parcel is in transit longer than expected due to customs delays, unfavorable weather conditions or seasonal activity peaks. If the estimated delivery time is significantly exceeded and tracking shows no progress for several days, the buyer can then consider opening a claim. The timeframes to be observed before being able to report a problem vary by country and current policies on eBay.

• Step 1: Check detailed tracking status on eBay and identify the last update recorded for the parcel
• Step 2: Contact the seller via eBay messaging to report the issue and request additional information about the shipment
• Step 3: If no solution is found with the seller, open a request via the eBay Resolution Center by selecting the appropriate reason
• Step 4: Provide all required supporting documents and follow the progress of the request until resolution

For parcels indicated as delivered but not received by the buyer, the situation is more complex. The delivery status confirmed by the carrier constitutes proof of shipment for the seller, which can complicate obtaining a refund. In this case, it is recommended to check with neighbors or caretaker if the parcel was deposited nearby, contact the local carrier for details about delivery circumstances, and report the problem to the seller promptly. If the parcel remains unfound, a claim can be opened on eBay, but the outcome will depend on available evidence.

Regarding damaged parcels, it is crucial to document damage upon receipt. Taking photos of the outer packaging, visible damage and damaged items is an essential step for any claim. These photographic proofs will be requested when opening a dispute and will help support the refund or return request. It is advisable not to discard the original packaging until the dispute is resolved, as it may be required as proof of transport conditions.

SpeedPAK offers protection to sellers regarding defects related to shipping. Defects of the "Item not received" type are automatically removed from the seller account and are not counted in service metrics when shipment has been made via SpeedPAK with valid tracking. This protection encourages sellers to use the service while guaranteeing buyers a recourse via eBay in case of problems. Compensation in case of loss or damage depends on eBay's general conditions and the specific circumstances of each case, the amount being able to cover the price of the item and initial shipping fees.

Does SpeedPAK handle international shipments and customs formalities?

SpeedPAK is by definition an international shipping service, specifically designed for cross-border shipments from Asia to the rest of the world. Management of customs formalities is an integral part of the service offered, with handling of export declarations in China and customs clearance on import in destination countries. This integration of customs aspects is one of SpeedPAK's major advantages for e-commerce sellers who regularly ship internationally.

The customs process begins with shipment preparation in China. Orange Connex, SpeedPAK's logistics operator, handles export formalities with Chinese customs authorities. Information relating to shipped merchandise is collected via the eBay platform when creating the shipping label, including the description of items, their declared value and country of origin. This data is then used to prepare the necessary customs documents for export and subsequent import.

• Customs declarations: Customs forms are automatically generated via the eBay platform when creating the SpeedPAK shipping label, simplifying the process for sellers
• Export clearance: Orange Connex handles exit formalities from Chinese territory in its export sorting centers
• Import clearance: Customs clearance in the destination country is handled by local teams or Orange Connex partners before handover to the final carrier
• Documentation: Commercial invoices and other required documents are prepared from information entered during shipment

Regarding customs duties and import taxes, it is important to distinguish what is included in the SpeedPAK service from what remains the buyer's responsibility. On certain markets and for certain orders, eBay offers an advance payment system for duties and taxes. In this case, the buyer sees the estimated import fees displayed at payment and settles them at the same time as their order. Customs formalities are then simplified upon arrival as duties have already been paid. However, this option is not available for all destinations or all types of merchandise.

When customs duties are not prepaid, the buyer is responsible for paying applicable import taxes and duties in their country. These fees are calculated by local customs authorities based on the nature of merchandise, their declared value and country of origin. The local carrier responsible for final delivery may request payment of these fees before handing the parcel to the recipient, sometimes increased by handling fees for customs clearance.

Additional delays related to customs clearance vary by country and circumstances. In most cases, SpeedPAK parcel customs clearance is quick thanks to simplified procedures for low-value e-commerce shipments. However, some parcels may be selected for in-depth inspection, which can cause delays of several days. Merchandise subject to particular regulations, such as food products, cosmetics or electronic devices, may also require additional verification before circulation on the territory.

Certain export and import restrictions apply depending on countries. SpeedPAK does not accept merchandise prohibited at the international level or those subject to specific restrictions in destination countries. Sellers are responsible for ensuring that their products can legally be exported from China and imported into the destination country. In case of customs blockage for non-compliance, the parcel may be returned to the shipper or destroyed at the seller's expense, without possibility of claiming against the SpeedPAK service.

Understanding tracking statuses

When tracking a SpeedPAK parcel online, different statuses may appear to indicate the progress of your shipment through the international logistics network. Each parcel shipped via SpeedPAK is associated with a unique 28-character alphanumeric tracking number, starting with the letters EE for the Economy service or ES for Standard and Express services. This number allows you to check the parcel's journey either directly on your eBay order page, or on the SpeedPAK or Orange Connex tracking portal. Here are the main statuses and their meanings: