Track your package

EMS ePacket tracking

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How to track my EMS ePacket package?

Ordertracker provides a simple solution to track your EMS ePacket packages. To begin, you'll need a EMS ePacket tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your EMS ePacket package in real time.

Where can I find my EMS ePacket tracking number?

Finding your EMS ePacket tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my EMS ePacket package moving in the package tracking history?

Dealing with a EMS ePacket package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact EMS ePacket or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, EMS ePacket customer service or the sender can help resolve shipping delays.

When I track my EMS ePacket package, why does it show as "returned"?

If you're tracking your EMS ePacket package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a EMS ePacket package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead EMS ePacket to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, EMS ePacket may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, EMS ePacket might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your EMS ePacket package is "returned" in tracking, contact the sender or EMS ePacket customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on EMS ePacket policies and circumstances.

Why does the EMS ePacket parcel tracking timeline indicate that my order cannot be found?

When your EMS ePacket parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in EMS ePacket system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by EMS ePacket yet. Tracking should appear shortly.

EMS ePacket
Company information

About EMS ePacket

EMS ePacket is an international shipping service provided by EMS, a subsidiary of China Post. It offers fast and affordable shipping solutions for small packages and e-commerce shipments. EMS ePacket is designed to facilitate cross-border e-commerce between China and other countries, providing reliable and trackable delivery services. With competitive shipping rates and efficient delivery times, EMS ePacket has become a popular choice for online sellers and buyers worldwide.


Founded 2010
Country China
Avg. delivery 7-90d

How to contact EMS ePacket?

If you are experiencing issues with the delivery process managed by EMS ePacket, please do not hesitate to contact their customer support.

Headquarters EMS ePacket, Beijing, China [email protected] Phone: +8659138129145

How long does it take for EMS ePacket to deliver a shipment?

EMS ePacket offers a relatively speedy and reliable delivery service. The delivery time varies depending on the destination country. In general, it takes between 7 to 14 business days for EMS ePacket shipments to be delivered to most countries around the world. However, please note that this is just an estimate, and the actual delivery time may vary due to factors such as customs clearance procedures, local postal service efficiency, and unforeseen circumstances.

EMS ePacket offers several types of delivery services to cater to different customer needs. These services include:

  • Standard Delivery: This is the most commonly used delivery option for EMS ePacket shipments. It provides a cost-effective solution with reliable tracking and delivery updates. It is suitable for customers who do not require expedited shipping but still want a reasonably quick and secure delivery service.
  • Expedited Delivery: EMS ePacket also offers an expedited delivery option for those who require faster shipping. This service is ideal for urgent shipments that need to reach their destination as quickly as possible. With expedited delivery, the estimated delivery time is significantly shorter than standard delivery, typically ranging from 3 to 7 business days. However, it's important to note that expedited delivery may come with a higher cost compared to standard delivery.
  • Economy Delivery: EMS ePacket also provides an economy delivery option for customers who prioritize cost-efficiency over speed. Economy shipping often takes longer compared to standard or expedited shipping methods, but it can be a suitable choice for non-urgent shipments, as it offers a more budget-friendly shipping alternative.

The cost of EMS ePacket shipping depends on various factors such as the weight of the shipment, the destination country, the type of delivery service chosen, and any additional services requested by the customer. As such, it is difficult to provide an exact price without specific details. However, in general, EMS ePacket is known for providing competitive shipping rates, making it an affordable option for both individuals and businesses.

To get the most accurate cost estimation for your specific shipment, it is recommended to check with the EMS ePacket service provider or use their online calculator. The calculator allows you to input the relevant shipment details and provides an instant quote based on the given information. This way, you can have a clear understanding of the cost associated with your EMS ePacket shipment before proceeding with the shipping process.

What does a EMS ePacket tracking number looks like?

An EMS ePacket tracking number typically consists of a combination of letters and numbers. The format may vary depending on the country and specific courier, but it generally follows a similar pattern.

For example, a tracking number may start with two letters followed by nine digits, such as "EA123456789US". The two letters at the beginning generally indicate the origin country, such as "EA" for the United States or "EB" for China.

In some cases, the tracking number may also include additional letters or alphanumeric symbols to provide more information about the shipment's route or status. However, the core structure of the tracking number usually remains the same.

It's important to note that each carrier may have its unique way of generating tracking numbers, so slight variations can occur. To track an EMS ePacket, you can visit the official website of the carrier handling the delivery or use third-party tracking platforms that support EMS ePacket tracking services. By entering the tracking number, you can monitor the progress of your shipment and receive real-time updates on its whereabouts.

More information about EMS ePacket

EMS ePacket is a shipping carrier that offers quick and affordable shipping services, primarily catering to e-commerce businesses. It is a collaboration between China Post and various postal services around the world. This service was established with the aim of providing a reliable and cost-effective shipping solution for lightweight packages.

The concept of EMS ePacket was developed in China as a response to the increasing demand for faster shipping options for small items purchased online. It was initially launched in 2010 as a pilot project between the China Post and the United States Postal Service (USPS). The success of this pilot project led to the expansion of EMS ePacket services to other countries around the world.

The main operating unit of EMS ePacket is China Post, which is the official postal service provider of China. China Post collaborates with several other postal services in different countries to operate EMS ePacket services efficiently. These collaborations enable the seamless movement of packages from origin to destination countries.

EMS ePacket operates in a wide range of countries, allowing customers to send and receive packages between these locations with ease. Some of the operating countries for EMS ePacket include:

  • United States: EMS ePacket has a strong presence in the United States, making it a popular choice for e-commerce businesses shipping to American customers.
  • Canada: Canadian customers also benefit from the services provided by EMS ePacket, offering faster and more affordable shipping options.
  • Australia: EMS ePacket serves as a reliable shipping option for businesses and individuals shipping to and from Australia.
  • European Union countries: EMS ePacket operates in various countries within the European Union, facilitating deliveries to destinations in this region.
  • Asian countries: EMS ePacket extends its services to several Asian countries, including Japan, South Korea, Singapore, and Malaysia, among others.

Please note that EMS ePacket continually expands its operating countries, and the aforementioned list is not exhaustive. It is advisable to check with the carrier or postal service in your specific country to see if EMS ePacket is available for use.

Common shipment tracking statuses

Status Description
The shipment has arrived at the post office. Your package is currently in the post office.
The shipment is currently out for delivery. Your package is on its way to your delivery address.
The shipment has arrived at the sorting center. Your package is currently in the sorting center and will be forwarded to the next step soon.
The shipment has departed from the destination import office. Your item has left the import office in the destination country.
The shipment has been released from import customs. Your item has been cleared by customs in the destination country.
The shipment has been presented to import customs. Your item is currently being checked by customs in the destination country.
The shipment has arrived at the destination import office. Your item has arrived at the import office in the destination country.
The shipment is being held at the export office. Your item is currently being held at the export office in the sending country.
The shipment was released from export customs security. Your item was cleared and released by export customs security.
The shipment was presented to export customs security. Your item is being presented to customs in the sending country for export approval.
The shipment has arrived at the export office. Your item has arrived at the export office for departure procedures.
The shipment has departed from the transit country. Your item has left the transit country and it is on its way to the destination.
The shipment has departed from the export office. Your item has been departed from the export office and it is on its way to the destination.
The shipment is being held for export customs inspection. Your item is currently being held for export customs inspections.
The shipment is being held for customs inspection. Your item is currently being held for routine customs inspections.
The shipment is being held at the delivery depot. Your item is currently being held at the delivery depot and ready for dispatch.
The sorting of the shipment has been completed. The sorting processes of your item is completed and it is ready for the next step.
The shipment is being held at the destination import office. Your item is currently being held at the destination country's import office.
The shipment is available for pick up at the collection point. Your item is ready for you to collect at the specified collection point.
The customs clearance system has received the shipment. Your item has successfully entered into the customs clearance system.
The shipment has arrived at the transit country. Your item is currently in a transiting country on its route.
The shipment is under recovery at current location. Your item is currently being recovered at its current location due to previous incident.
The shipment is currently at the customs office. Your item is currently at a customs office for regular check.
The shipment has reached the mail center. Your item has safely reached the mail center, ready for the next procedures.