Hermes tracking
How to track my Hermes package?
Ordertracker provides a simple solution to track your Hermes packages. To begin, you'll need a Hermes tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Hermes package in real time.
Where can I find my Hermes tracking number?
Finding your Hermes tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Hermes package moving in the package tracking history?
Dealing with a Hermes package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Hermes or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Hermes customer service or the sender can help resolve shipping delays.
When I track my Hermes package, why does it show as "returned"?
If you're tracking your Hermes package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Hermes package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Hermes to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Hermes may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Hermes might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Hermes package is "returned" in tracking, contact the sender or Hermes customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Hermes policies and circumstances.
Why does the Hermes parcel tracking timeline indicate that my order cannot be found?
When your Hermes parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Hermes system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Hermes yet. Tracking should appear shortly.
About Hermes
Hermes is a leading international logistics company based in Germany. With a focus on providing reliable and efficient delivery services, Hermes operates in various countries across Europe and beyond. The company offers a wide range of shipping solutions, including parcel delivery, express delivery, and supply chain management. Known for its commitment to customer satisfaction, Hermes strives to ensure timely and secure delivery of packages. With a strong presence in the e-commerce sector, Hermes plays a crucial role in facilitating the movement of goods and supporting businesses worldwide.
How to contact Hermes?
If you are experiencing issues with the delivery process managed by Hermes, please do not hesitate to contact their customer support.
How long does it take for Hermes to deliver a shipment?
Hermes, the renowned shipping carrier, provides customers with several delivery options tailored to meet their specific needs. The delivery timeframe largely depends on the chosen service type and the destination.
- Standard Delivery: Hermes offers a reliable Standard Delivery service, which is cost-effective and suitable for non-urgent shipments. On average, the delivery timeframe for standard shipments within the same country ranges from 2 to 5 working days. However, this time frame can be longer during busy periods or if the shipment is being delivered to a remote area.
- Next Day Delivery: For customers who require expedited delivery, Hermes offers a Next Day Delivery service. With this option, the shipment is guaranteed to reach its destination on the next working day. Next Day Delivery is particularly useful for time-sensitive items or urgent document delivery. It is worth noting that additional charges apply for this service.
- Click and Collect: In addition to the standard delivery options, Hermes also provides a convenient Click and Collect service. This service allows customers to choose a pickup location, such as a local store or a designated parcel shop, where they can collect their package at their convenience. Click and Collect is a popular option for individuals who are not available at home during typical delivery hours.
- ParcelShop Drop-Off: To offer customers more flexibility, Hermes provides a ParcelShop Drop-Off service. Customers can drop off their parcels at a designated ParcelShop, instead of waiting for a courier to collect the package from their residence. This option is ideal for people who prefer to manage their own schedule or avoid waiting for a pickup.
The cost of Hermes' delivery services depends on multiple factors, such as the weight and dimensions of the parcel, the chosen delivery option, and the destination. Hermes strives to offer competitive pricing for its services, aiming to make shipping affordable for individuals and businesses alike. To obtain an accurate cost estimate, customers can use Hermes' online rate calculator, which takes into account all relevant shipment details.
It is important to note that delivery costs may vary based on the specific requirements of each shipment and any additional services that customers may select, such as insurance or special handling. To ensure the most accurate and up-to-date pricing information, it is recommended to check Hermes' official website or contact their customer service for a personalized quote.
What does a Hermes tracking number looks like?
A Hermes tracking number is a unique code assigned to each package that is being shipped through the Hermes carrier. The tracking number serves as a reference for both the sender and the recipient to monitor and trace the movement of the package during transit.
A standard Hermes tracking number typically consists of 16 alphanumeric characters. It usually starts with the letters "HE" followed by a combination of numbers and letters. The tracking number may also include special characters such as hyphens or slashes to separate certain segments of the code. For example, a sample tracking number may appear as "HE123456789ABCDEF".
The structure of the tracking number may vary depending on the origin and destination country, as well as the specific services chosen by the sender. In some cases, there may be additional digits or letters added to the tracking number to provide more detailed information about the package.
It is important to note that Hermes may also offer alternative tracking options, such as using a reference number or a parcel shop code to track the progress of a shipment. These alternative tracking methods allow recipients to easily locate their packages at designated pickup locations.
To track a Hermes shipment, the tracking number can be entered on the official Hermes website or through their mobile application. This enables customers to view real-time updates on the package's location, estimated delivery date, and any potential delays or issues encountered along the way.
More information about Hermes
Hermes, officially known as Hermes Group, is a globally recognized and well-established logistics company specializing in providing extensive shipping and delivery services. Founded in 1972 in Germany, Hermes has grown to become one of the largest and most trusted carriers in the world.
Originally, Hermes was created as a parcel delivery service by the Otto Group, a renowned German retail and services corporation. Over the years, the company has successfully expanded its operations, evolving into a comprehensive logistics provider offering a wide range of services to meet the evolving needs of its customers.
Hermes operates through various business units, each focusing on delivering specific logistics solutions. These operating units work together seamlessly, ensuring efficient and reliable delivery services across different sectors. Here are some of the prominent operating units within Hermes:
- Hermes Einrichtungs Service (HES): This unit specializes in furniture delivery and assembly services, catering to the needs of customers purchasing furniture online or from brick-and-mortar stores. HES ensures a professional and hassle-free experience, taking care of the entire process from transportation to installation.
- Hermes Fulfilment: Hermes Fulfilment offers end-to-end e-commerce solutions, providing warehousing, fulfillment, and shipping services for online retailers. This unit supports businesses in managing their entire supply chain, ensuring efficient order processing and timely delivery to customers.
- Hermes International: Focusing on cross-border logistics, Hermes International facilitates international shipping and delivery to more than 220 countries worldwide. With extensive knowledge in customs regulations, this unit ensures smooth transportation and reliable delivery, connecting businesses and customers across borders.
- Hermes Logistik Gruppe (HLG): HLG is the core unit responsible for parcel delivery within Germany. With a vast network of sorting centers, depots, and dedicated couriers, HLG handles millions of parcels every day, ensuring prompt, trackable, and secure delivery to residential and business addresses.
- Hermes Transport Logistics (HTL): HTL specializes in transportation and logistics services, catering to businesses with complex and specialized shipment requirements. This unit offers customized solutions for heavy and bulky cargo, temperature-controlled goods, and other challenging transport needs.
Hermes operates in several countries across Europe and beyond, providing comprehensive logistics services to both domestic and international markets. While the specifics may vary based on the operating unit, some of the key countries where Hermes operates include:
- Germany
- France
- United Kingdom
- Italy
- Spain
- Austria
- Switzerland
- Belgium
- Poland
- Russia
- China
- United States
This list is not exhaustive, as Hermes has established partnerships and collaborations with various logistics providers worldwide to extend its reach and coverage across different regions and continents.
With its extensive presence in multiple countries, Hermes has built a solid reputation for reliability, efficiency, and customer satisfaction in the global logistics industry. The company's dedication to innovation and excellence continues to drive its growth and position Hermes as a leading shipping carrier worldwide.
Common shipment tracking statuses
| Status | Description |
|---|---|
| We've delivered the parcel to the delivery address. | Parcel has been delivered |
| The parcel is at the delivery depot, we'll notify you when it's out for delivery. | Parcel is at the delivery depot |
| We're sorry but your parcel has been delayed. We'll update the tracking when it's on its way on the next working day. | Parcel delayed |
| The courier has had an issue delivering to your address. If you have any queries about your delivery, please contact us. | Delivery issue |
| The parcel is at our local depot and is on its way to you. | Parcel on the way |
| The parcel is on its way to you. | Parcel on the way |
| The courier has had an issue delivering to your address. If you have any delivery-related questions, please contact us. | Delivery issue |
| Unfortunately, we were not able to deliver your parcel today but we will try again on the next working day. | Delivery attempt failed |
| We're processing your parcel at our hub. | Processing parcel |
| Your parcel is being sorted at the local depot. | Sorting parcel |
| We're expecting your parcel to arrive with us soon. We'll update the tracking once we've received it. | Parcel arriving soon |
| We've delivered the parcel to the recipient. | Parcel has been delivered |
| We've delivered this parcel to the recipient. | Parcel has been delivered |
| We've delivered the parcel through our network. | Parcel has been delivered |
| The parcel will be delivered shortly, or we'll notify you when it's ready for collection. | Delivering parcel soon |
| Your parcel has been delivered. | Parcel has been delivered |
| We've collected the parcel from the sender. | Collected parcel from sender |
| We've received your parcel and will be processing it shortly. | Received and processing parcel |
| The parcel has been delivered for collection at the delivery address. | Parcel ready for collection |
| We've received your parcel and we're processing it for you. | Processing parcel |
| The parcel has been accepted at the gateway. | Parcel accepted |
| The parcel is being processed by customs. | Parcel in customs processing |
| We've delivered the parcel to a specified location at the delivery address. | Parcel has been delivered |
| The local courier has collected the parcel. | Parcel collected by local courier |
| The parcel has been delivered to the recipient. | Parcel has been delivered |
| Your parcel has been delayed. We're working diligently to get it on its way. We'll update tracking once it's out for delivery. | Parcel delayed |
| Your parcel has been delayed. We're working diligently to get it on its way. We'll notify you once it's out for delivery. | Parcel delayed |
| We've been unable to deliver your parcel. We'll update tracking when it's on its way on the next working day. | Delivery attempt failed |
| The parcel has been collected from a local depot. | Parcel collected from local depot |
| The parcel is at the depot ready for collection. | Parcel ready for collection |
| The parcel is at the collection point and is ready for collection. | Parcel ready for collection |
| We've received your parcel at the depot. | Received parcel |
| We were unable to deliver your parcel. We're working diligently to get it on its way. We'll update tracking once it's out for delivery. | Delivery attempt failed |
| We've had an issue with your parcel. We'll try again on the next working day. If you have any queries, please get in touch with us. | Parcel issue |
| We attempted delivery of your parcel, but need your assistance as we'll try again on the next working day. | Delivery attempt failed |
| We attempted delivery of your parcel, but there was no answer or there was no safe space to leave it. We'll try again on the next working day. | Delivery attempt failed |
| Apologies, but we've faced a minor issue. Nevertheless, we'll still deliver the parcel. | Parcel issue |
| Your parcel has been delivered for collection. | Parcel ready for collection |
| We've received your request to deliver the parcel to a different address. | Address change request received |
| Unfortunately, we've been unable to deliver the parcel on the date specified. Please contact the sender if you still require this parcel. | Delivery attempt failed |
| There's been a delay with your delivery. We'll deliver the parcel to you as soon as possible. Please check back again later for an update. | Delivery delayed |
| We've arranged for this parcel to be delivered with a different courier. It will be delivered on the next working day. | Arranged for delivery by different courier |
| Sorry, your parcel has been delayed. We'll update the tracking as soon as the parcel is out for delivery. | Parcel delayed |
| We've been unable to deliver this parcel as the address was incorrect. We'll update the tracking when it's on its way. | Address error |
| The parcel is on its way back to the sender. | Parcel returning to sender |
| We attempted to deliver this parcel, but it's too large for our courier. We're working on resolving this. | Parcel too large |
| This parcel is larger than we expected. A special courier will be assigned to it. We're sorting this out now and we'll update the tracking as soon as it's on its way. | Parcel too large |
| The local courier was unable to deliver your parcel. We're sorry about that. We'll try again on the next working day. | Delivery attempt failed |
| The parcel has been collected and is being returned to the sender. | Parcel returning to sender |
| We've now received your parcel at our depot. We'll be processing it shortly. | Received and processing parcel |
| We've received your return request. We're expecting to receive the item from you shortly. | Received return request |
| We were unable to deliver your parcel, and we regret the inconvenience. We'll attempt delivery again on the next working day. | Delivery attempt failed |
| The parcel is on its way back to the sender. Please contact the sender for any further confirmation. | Parcel returning to sender |
| We attempted delivery but it was not successful. We'll attempt delivery again on the next working day. | Delivery attempt failed |
| The courier had an issue delivering the parcel as the recipient is not at the address. If you have any information that could help us, please get in touch with us. | Delivery issue |
| We couldn't deliver the parcel due to issues in the area. We'll attempt the delivery on the next working day. | Area issues |
| We've been instructed to return this parcel back to the sender. Please get in touch with us if you still require this item. | Return request received |
| Unfortunately, this parcel is no longer needed. | Parcel no longer needed |
| The parcel has been returned to the sender. Please contact the sender if you require further information. | Parcel returned to sender |
| Your parcel has been delayed. We're working diligently to get it on its way. We'll notify you once it's ready for collection. | Parcel delayed |
| We've been unable to deliver your parcel today. We'll update the tracking when it's on its way on the next working day. | Delivery attempt failed |
| The local courier has collected the parcel to be returned to the sender. | Parcel collected for return |
| We attempted delivery of this parcel. If it's still needed, please contact us. | Delivery attempt failed |
| Your parcel has been delayed in transit. Please contact the sender. | Parcel delayed |
| We were unable to deliver your parcel. Please contact the sender or alternatively, you may take the parcel to a local depot or collection point. | Delivery attempt failed |
| We attempted delivery of this parcel. If it's still needed, please ensure it is collected. | Delivery attempt failed |
| We've been unable to deliver to the address provided. We'll update the tracking as soon as the parcel is out for delivery. | Address error |
| We've been unable to deliver to a location due to issues in the area. We'll update the tracking as soon as the parcel is out for delivery. | Area issues |