SpeedX tracking

What is SpeedX?

SpeedX is a logistics company specializing in last-mile delivery, founded in September 2022 in New York by Chris Zheng. This American carrier has quickly established itself as a major player in e-commerce package distribution in the United States and Canada, offering fast, flexible and cost-effective delivery solutions for online sales platforms. The company distinguishes itself from traditional carriers such as FedEx, UPS or USPS through its innovative operational model and strong technology orientation.

The idea of creating SpeedX was born from the particular context of the 2021 logistics crisis, when carriers and retailers struggled to absorb the explosion of online orders caused by the COVID-19 pandemic. Chris Zheng, an experienced entrepreneur in the international logistics sector and former executive at SEKO Logistics, identified an opportunity to create a new type of urban carrier capable of meeting the specific challenges of distribution in densely populated areas. After starting his career as a financial consultant at J.P. Morgan Chase, he specialized in international transit and e-commerce supply chains, particularly at Air-City Inc., a company he led until its acquisition by SEKO Logistics in 2019.

SpeedX delivered its first package in November 2022, starting operations in the neighborhoods of Queens and Brooklyn in New York. In just two years, the company has experienced rapid growth to become a leading last-mile carrier. To date, SpeedX has delivered more than 45 million packages on behalf of major online sales platforms and retailers, and the company aims to reach approximately 500,000 deliveries per day, with current capacity exceeding one million packages daily on a global scale.

• Date of creation: September 2022, with delivery of the first package in November 2022 in New York
• Founder and CEO: Chris Zheng, Chinese-American entrepreneur specializing in international logistics
• Headquarters: New York, United States, with facilities in Springfield Gardens (New York State)
• Revenue: Several hundred million dollars in combined annual revenues following the acquisition of AGS
• Volume handled: More than 45 million packages delivered since launch, with a capacity of one million packages per day
• Client base: More than thirty major marketplaces, market platforms, 3PL logistics providers and direct retailers

SpeedX's positioning is based on a unique combination of advanced technology, operational flexibility and transparent pricing. The company claims a 100% customer retention rate among its professional clientele, demonstrating the satisfaction of its business partners. SpeedX notably collaborates with e-commerce giants such as Shein, Temu, Amazon and TikTok Shop, for which it ensures final distribution of packages to North American consumers. In November 2024, SpeedX strengthened its position by acquiring Accelerated Global Solutions (AGS), a company specializing in customs brokerage and freight transit, with the ambition of building an end-to-end logistics infrastructure valued at one billion dollars long-term.

In which countries does SpeedX deliver?

SpeedX currently focuses its operations on the North American continent, with a strong presence in the United States and Canada. The carrier has built its network around the most densely populated urban areas, where demand for e-commerce deliveries is greatest. This targeted coverage strategy allows SpeedX to optimize its routes and offer competitive delivery times in the markets it serves.

In the United States, SpeedX currently covers more than 12,000 ZIP codes, encompassing most major American metropolises. The carrier's network potentially reaches approximately 175 million consumers across the entire North American territory. This extended coverage is the result of rapid expansion since the company's launch, which began its activities in a few New York neighborhoods before gradually expanding across the country.

• United States: Coverage of more than 12,000 ZIP codes, including New York, Los Angeles, Chicago, Miami, Dallas, Boston, San Francisco, Washington D.C., Philadelphia, Houston, Las Vegas, Phoenix, San Diego, Austin and Atlanta
• Canada: Presence in major Canadian metropolitan areas, particularly Toronto, Vancouver and Montreal
• Puerto Rico: Service to the American Caribbean territory via the integrated network
• Total coverage: Access to approximately 175 million potential consumers in North America

SpeedX relies on several strategically located regional sorting centers to optimize distribution. Key facilities include the Compton center in California, the Springfield Gardens facility in New York State, and more recently a new superhub of approximately 18,600 m² near Chicago's O'Hare international airport. This latter center has a state-of-the-art automatic sorter capable of processing up to 30,000 packages per hour and 500,000 shipments daily during peak periods.

The acquisition of Accelerated Global Solutions (AGS) in November 2024 opens new perspectives for international expansion for SpeedX. The company has announced its intention to establish itself soon in new regions of the world, particularly in Southeast Asia, Australia, Europe and the Middle East. These expansion projects demonstrate SpeedX's ambition to become a global last-mile logistics player, while relying on local partnerships and targeted acquisitions to adapt its model to the specifics of each market.

What are SpeedX's delivery services and timeframes?

SpeedX offers a range of accelerated delivery services specially designed to meet e-commerce requirements. The carrier distinguishes itself through shorter delivery times than most traditional carriers over comparable distances, thanks to the urban density of its network and the proximity of its strategically located distribution centers. Domestic shipments are made via SpeedX's own road or air routes, rather than relying on the infrastructure of the traditional American postal network.

The carrier mainly offers two levels of service to meet the different needs of its professional clients. These offerings are calibrated to provide the best balance between delivery speed and cost control, allowing online merchants to offer an optimal customer experience to their buyers.

• SpeedX Standard: Economical service with delivery in 2 to 5 business days, suitable for light packages up to 9 kg. This option is suitable for less urgent shipments where transportation cost is a priority over speed
• SpeedX Select: Accelerated service with delivery in 1 to 3 days, including evening delivery and Saturday delivery slots. This premium offering meets the expectations of consumers wishing to receive their orders quickly
• Next-day express delivery: Available in most major cities covered by the SpeedX network, this service guarantees package delivery the day after shipment
• Two-day delivery: Standard option for destinations in the SpeedX coverage area, offering excellent value for money

SpeedX deliveries are made six days a week, Monday through Saturday, generally from morning until evening. This extended time frame increases the chances of the recipient being present during the delivery attempt. The Select service also offers evening delivery slots and weekend delivery to accommodate the constraints of busy individuals.

SpeedX claims a 95% on-time delivery rate, demonstrating the reliability of its logistics network. The carrier focuses on technology to optimize its operations: intelligent routing algorithms and machine learning define the most efficient routes based on traffic and local constraints. This continuous optimization helps maintain high performance despite the rapid growth in volume handled.

For international shipments from Asia, SpeedX offers its Cross-Border service which integrates customs clearance and optimized routing to the destination country. This service allows reducing average transit times by 25% compared to traditional logistics circuits, thanks in particular to the zone-skipping technique which consists of shipping batches of packages by air directly to the final region, bypassing the multiple intermediate sorting centers of the traditional postal network.

What are SpeedX's rates and maximum dimensions accepted?

SpeedX positions itself in the market with a pricing policy it qualifies as transparent and predictable, without hidden fees or complex grids. This approach aims to allow online merchants to better control their logistics costs and offer competitive shipping options to their customers. Rates are negotiated individually with each professional client based on shipment volume and required services.

Unlike major national carriers that publish standardized rate grids, SpeedX offers customized rates adapted to the specific needs of each business partner. Interested companies must create an account with SpeedX to obtain personalized quotes. This approach allows the carrier to offer optimized pricing based on volume, destinations and services chosen.

• Pricing policy: Transparent pricing without hidden fees, with prices negotiated based on shipment volume
• Potential savings: SpeedX claims to allow some customers to reduce their shipping costs by an average of 25% compared to traditional carriers
• Integration: Rates are accessible in real time via the SpeedX API or partner platforms such as EasyPost or ShipWise, allowing instant comparison with other carriers
• Quote validity: Rates obtained via the API are guaranteed valid for a minimum of five minutes

Regarding maximum dimensions and weight accepted, SpeedX focuses mainly on small and medium-sized packages typical of e-commerce, such as clothing, household items or consumer electronics. This specialization allows the carrier to optimize its urban routes and consolidate shipments in dense areas.

• Maximum weight: The SpeedX Standard service accepts packages up to 9 kg
• Package type: Mainly light packages of small size suitable for e-commerce
• Restricted items: Aerosols, lithium-ion batteries exceeding 100 Wh and other items classified as dangerous goods are prohibited. Attempts to ship these products will be refused and returned to the merchant

To obtain precise information on maximum dimensions accepted or personalized quotes, professional shippers are invited to contact SpeedX directly via the online help portal or by telephone at +1-800-658-4192. A sales representative can then present the various rate options adapted to the company's specific needs.

What delivery options does SpeedX offer?

SpeedX offers several delivery options designed to meet the expectations of modern consumers accustomed to the flexibility of e-commerce services. The carrier relies on a network of contract drivers and regional partners to ensure final package distribution, allowing great adaptability to local constraints and recipient preferences.

Home delivery is the main distribution method offered by SpeedX. Packages are delivered directly to the address indicated by the shipper, whether to the recipient's home or workplace. This option is particularly suitable for consumers who wish to receive their orders without having to travel.

• Home delivery: Delivery of the package directly to the destination address, Monday through Saturday, from morning until evening
• Extended delivery windows: The SpeedX Select service offers evening and Saturday deliveries to accommodate the constraints of busy recipients
• Photographic proof of delivery: Each delivery is documented by a timestamped and geolocated photo, viewable online by the recipient and shipper
• Real-time notifications: The recipient receives alerts at each key stage of the shipment, including by SMS, to track their package's progress

Currently, SpeedX does not offer an extensive network of pickup points, automated lockers or parcel boxes like some other carriers. The company's operational model is centered on direct home delivery rather than on pickup point infrastructure. Recipients cannot pick up their packages directly at SpeedX facilities; the carrier will necessarily attempt delivery to the indicated address.

In the event of absence during the delivery attempt, the package is generally returned to the SpeedX depot pending new instructions. The recipient can then contact customer service via the Miles chatbot available on the website to arrange a delivery reschedule or update the destination address if necessary.

For partner companies, SpeedX offers pickup services according to individual agreements. Regular shippers can schedule pickups directly with their SpeedX contacts during the registration process. Merchants can also drop off their packages at one of SpeedX's sorting centers to inject them into the distribution network.

What should I do if my SpeedX package is lost or damaged?

If there is a problem with a SpeedX package, whether it is lost, damaged or not received, there are specific procedures to follow to obtain redress. It is important to note that SpeedX clearly distinguishes claims from professional shippers from those of individual recipients, with different channels and processes for each category.

For individual recipients waiting for a package, SpeedX clearly states that it cannot directly accept claims from end consumers. If you are the recipient of a package and it has not arrived or arrived damaged, you must contact the seller or platform where you made your purchase. The merchant will be responsible for filing a claim with SpeedX on your behalf if necessary, and will arrange the refund or return of the product.

• Claim for recipients: Contact the merchant or sales platform directly (Shein, Temu, Amazon, etc.) that shipped the package. The seller has the tools to process your request and interact with SpeedX
• Documentation required: The merchant may ask you for photographs of the damaged package or packaging to support the claim with the carrier
• Reporting deadline: Report any issues to the seller as soon as possible after delivery or after the expected delivery date has passed

For professional shippers with a SpeedX account, the claims procedure is different. Only the customer who directly pays SpeedX shipping fees is entitled to file a claim to recover compensation for loss or damage.

• Deadline for filing a claim: Claims can be filed from the 10th day and no later than the 21st day after the package is physically injected into the SpeedX network
• Procedure: Complete the SpeedX claims form with all required information, then upload the document to the SpeedX customer portal for investigation
• Documentation: Provide all supporting documents necessary to support your request (shipping proofs, photos, declared value, etc.)
• Appeal: If you disagree with the claims outcome, the shipper has 7 days after notification of the result to appeal to the claims team

Certain situations are not eligible for compensation. SpeedX is not responsible for packages lost or damaged outside its network, or for returns to the sorting center for reasons such as an incorrect address, an unfound recipient or refusal to accept. Damage occurring during transport organized by the customer or due to inadequate packaging by the preparation center is also not covered. Deliveries outside business hours, delivery to an unsecured location, access impossible to the building or portal, or inability to obtain a required signature are also not eligible.

Does SpeedX handle international shipments and customs procedures?

SpeedX has developed with a strong focus on cross-border e-commerce, particularly for goods from Asia to North America. The acquisition of Accelerated Global Solutions (AGS) in November 2024 has significantly strengthened SpeedX's capabilities in international transit and customs brokerage, allowing it to offer a complete end-to-end logistics solution.

The SpeedX Cross-Border service is the dedicated offering for international shipments. This solution integrates customs procedures management, expedited customs clearance and optimized injection into the final distribution network in the United States and Canada. Thanks to AGS's expertise in customs brokerage and freight transit, SpeedX can take charge of the entire logistics chain from the production facility to the final consumer's home.

• Expedited customs clearance: SpeedX offers expert customs brokerage service that simplifies regulatory compliance and reduces customs clearance times
• Transit time reduction: The Cross-Border service allows reducing average transit times by 25% compared to traditional logistics circuits
• Compliance expertise: The SpeedX team masters customs regulations and helps shippers prepare required documents for smooth customs clearance
• Strategic positioning: SpeedX has facilities located near major airport hubs to efficiently manage incoming volumes and accelerate customs clearance

Delivery times for international shipments vary depending on origin, destination and customs conditions. Generally speaking, international shipments handled by SpeedX may require between 7 and 14 days depending on circumstances, including air transit time, customs clearance and final distribution. Factors such as holidays, weather conditions or increased customs controls may affect these timeframes.

Regarding customs duties and taxes, how they work depends on agreements between SpeedX, the shipper and the destination country. In most cases, applicable customs duties and taxes are the responsibility of the final recipient or included in the commercial terms defined by the seller. SpeedX works closely with its customers to clarify responsibilities regarding import fees and ensure that goods are properly declared.

The zone-skipping technique, characteristic of SpeedX's approach, also applies to international shipments. Packages are routed by air directly to the final destination region in the United States or Canada, then injected into SpeedX's local distribution network. This method avoids multiple intermediate sorting steps of the traditional postal network and significantly accelerates delivery times for international e-commerce orders.

How to contact SpeedX?

SpeedX provides several contact channels to answer questions and concerns from its customers and package recipients. The carrier prioritizes digital interactions via its online help portal and chatbot, while offering options for situations requiring human intervention.

The main point of contact for customer support is the Miles chatbot, accessible directly on the SpeedX website. This virtual assistant helps answer common questions, track a package or get assistance with various delivery-related situations. Miles is available to assist users between 8am and 8pm, Eastern Time (ET). Outside these hours, requests are recorded and follow-up by email is ensured as soon as agents are available.

• Online chat: Accessible via the speedx.io website, the Miles chatbot answers common questions and allows you to contact an advisor during business hours (8am-8pm ET)
• Help portal: The SpeedX Help Center (support.speedx.io) offers help articles and a contact form to submit specific requests
• Email: Requests can be sent to [email protected] with the tracking number of the package in question
• Phone: The number +1-800-658-4192 is referenced for support, although SpeedX prioritizes digital channels for most requests

To contact SpeedX via the online form, you must provide your name, phone number and the SpeedX tracking number of the package in question. This tracking number, which always starts with the SPX prefix, allows support teams to quickly identify the shipment and review its delivery history.

Professional shippers with a SpeedX account generally have access to dedicated support channels, including an assigned sales representative who can assist them with operational, pricing or claims questions. The SpeedX customer portal also offers advanced management and tracking tools for business partners.

For business inquiries or companies wishing to become SpeedX partners, specific contacts are available via the website for sales and business development teams. These contacts can present services, establish personalized quotes and support the integration process for new professional customers.

Understanding tracking statuses

When you track a SpeedX package online, different statuses may appear to inform you of the delivery progress. Each package is identified by a unique tracking number that starts with the SPX prefix, followed by three letters then a sequence of 12 digits (for example SPXHCL012345678901). This standard 18-character format allows you to identify and trace a package throughout its journey in the SpeedX network. Here are the main statuses and their meaning: