SpeedX tracking
How to track my SpeedX package?
Ordertracker provides a simple solution to track your SpeedX packages. To begin, you'll need a SpeedX tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your SpeedX package in real time.
Where can I find my SpeedX tracking number?
Finding your SpeedX tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my SpeedX package moving in the package tracking history?
Dealing with a SpeedX package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact SpeedX or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, SpeedX customer service or the sender can help resolve shipping delays.
When I track my SpeedX package, why does it show as "returned"?
If you're tracking your SpeedX package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a SpeedX package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead SpeedX to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, SpeedX may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, SpeedX might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your SpeedX package is "returned" in tracking, contact the sender or SpeedX customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on SpeedX policies and circumstances.
Why does the SpeedX parcel tracking timeline indicate that my order cannot be found?
When your SpeedX parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in SpeedX system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by SpeedX yet. Tracking should appear shortly.
About SpeedX
SpeedX is a global shipping carrier that specializes in fast and reliable delivery services. With a focus on efficiency and customer satisfaction, SpeedX offers a wide range of shipping solutions for both domestic and international shipments. Their advanced logistics network and cutting-edge technology enable them to provide timely and secure deliveries to customers worldwide. Whether it's small packages or large freight, SpeedX ensures that shipments are handled with utmost care and delivered with speed. With a commitment to excellence, SpeedX has become a trusted name in the shipping industry.
How to contact SpeedX?
If you are experiencing issues with the delivery process managed by SpeedX, please do not hesitate to contact their customer support.
Last mile delivery in urban areas in the United States
The creation of SpeedX is part of a global trend of modernizing the logistics "last mile" in the era of online commerce. In the United States, the rise of online shopping has highlighted the limitations of traditional delivery networks, particularly in efficiently delivering international packages to end customers. It is in this context that a new generation of urban carriers has emerged. SpeedX is one of these innovative players, relying on technology and an agile model to meet the challenge of fast distribution in densely populated urban areas.
SpeedX is a last-mile delivery startup founded in 2022 in New York by Chris Zheng. Private and independent, it stands out from national carriers such as FedEx, UPS, or USPS. Its mission is to offer fast, flexible, and affordable delivery services to give businesses a competitive edge in online commerce. By transforming e-commerce logistics into an asset rather than a constraint, SpeedX aims to provide a delivery experience beyond the simple commercial transaction. Since its launch, the New York-based company has delivered over 45 million packages on behalf of major online sales platforms and brands. It aims to reach around 500,000 deliveries per day by 2025, demonstrating its rapid growth in the urban logistics market.
Hybrid and flexible logistics approach
SpeedX's operational model is based on a hybrid network combining its own resources and those of partners. Rather than owning a fleet of trucks, the company relies on its contractual couriers as well as selected regional carriers to ensure the last delivery segment. This means that many couriers operate as independents via the SpeedX platform, using their own vehicles to distribute packages. This approach expands distribution capacity while enhancing the flexibility and scalability of the network. Sorting and distribution centers, strategically located near major population centers, allow packages to be sorted and efficiently injected onto optimal routes to their final destination.
In practice, a merchant can drop off their packages at a SpeedX center or schedule a pickup by the carrier's teams. Once taken over, the packages are processed automatically and consolidated by delivery destination. SpeedX notably uses the "zone-skipping" technique: long-distance package lots are shipped by air directly to the final region, bypassing multiple intermediate sorting centers of the traditional postal network. This strategy reduces road distances traveled and accelerates transit times over long distances. This innovative logistics model has allowed some client companies to reduce their shipping costs by an average of 25%, thanks to streamlined operations and delivery pooling in dense areas.
Urban coverage and international expansion
SpeedX focuses its operations on densely populated urban areas. In the United States, the carrier currently covers more than 11,000 ZIP codes (American postal codes), including many major metropolises such as New York, Los Angeles, Chicago, Miami, Dallas, Boston, San Francisco, Washington D.C., Philadelphia, Houston, or Las Vegas. Its network also extends to Canada, with a presence in major Canadian urban centers (for example, Toronto, Vancouver, or Montreal). SpeedX's presence relies on several regional sorting centers (for example, in Compton, California, and Springfield Gardens, New York) that serve as key transit points for the network. In total, SpeedX potentially reaches about 175 million consumers on the North American continent. Deliveries take place six days a week, from Monday to Saturday, generally from morning until evening.
Thanks to the acquisition of Accelerated Global Solutions (AGS) in November 2024, SpeedX plans to expand its footprint beyond North America. This operation allows it to strengthen its domestic service in the USA, Canada, and Puerto Rico, while preparing its entry into new international markets. Indeed, SpeedX has announced its intention to establish itself in Southeast Asia, Australia, Europe, and the Middle East as early as 2025. These geographical expansions demonstrate SpeedX's desire to become a global player in last-mile logistics, while relying on local partnerships and targeted acquisitions to adapt its model to each region.
Delivery solutions for e-commerce
SpeedX offers accelerated delivery solutions specifically designed for e-commerce. Its standard offerings include next-day delivery (Next-Day) and two-day delivery (2-Day Delivery), which are shorter than those of most traditional carriers over comparable distances. To ensure these performances, SpeedX relies on the urban density of its network and the proximity of its strategic distribution centers. National shipments are made via its own road or air circuits, rather than relying on traditional infrastructures like USPS or FedEx. Shipping rates are also announced as transparent and predictable, with no hidden fees or complex grids. This clear pricing policy, combined with delivery speed, offers merchants better control over their logistics costs and constitutes a competitive advantage to improve the final customer experience.
SpeedX's offerings are primarily aimed at e-commerce players wishing to accelerate their deliveries while controlling their costs. The company collaborates with both large online brands and marketplaces as well as medium-sized merchants. Most of the packages handled are small or medium-sized (clothing, household items, consumer electronics, etc.), which corresponds to the core of e-commerce sales. By focusing on this segment of light and voluminous packages, SpeedX manages to optimize its urban tours and massify shipments. This positioning has allowed it to retain its customer base: the company claims a 100% retention rate of its professional clientele to date.
In parallel with domestic deliveries, SpeedX manages international packages, particularly for goods from Asia destined for North America. Thanks to the integration of AGS and its expertise in customs brokerage, SpeedX can handle cross-border shipments with accelerated clearance and optimized routing to the destination country. Concretely, this results in smoother and faster delivery of orders shipped from abroad to end customers. SpeedX has thus positioned itself as a partner of choice for online sales giants such as Shein, Temu, Amazon, or TikTok Shop, handling the last mile of their e-commerce packages to recipients in the United States or Canada.
Tracking and optimization technologies
SpeedX's competitive advantage largely relies on its technological solutions. The company has developed a digital platform allowing precise and real-time tracking of each shipment. From the creation of the shipping label, the sender and recipient can track the package's journey via a dedicated web portal or through automatic notifications. SpeedX sends updates at each key stage, including by SMS, and provides a proof of delivery for each delivery with a timestamped photograph. These photos, associated with geolocation data, are processed by artificial intelligence to verify the proper delivery of packages and ensure quality control in the field. These innovations help to make operations more reliable and reduce errors or package losses during distribution.
Internally, logistics optimization also relies on cutting-edge tools. Intelligent routing algorithms and machine learning help define the most efficient routes based on traffic and local constraints. SpeedX sorting centers integrate automated systems to quickly direct packages to their next destination. Additionally, couriers use a proprietary mobile application offering real-time tour tracking and direct communication with SpeedX teams. The company also provides its clients with an open application programming interface (API), facilitating the integration of its services into e-commerce platforms or partner logistics software. Furthermore, SpeedX has partnered with third-party transport aggregators (such as EasyPost) to offer its services via standard industry APIs, simplifying its adoption by businesses. Thanks to this integrated technological infrastructure, SpeedX positions itself at the forefront of innovation in the demanding field of last-mile delivery.
Customer service quality and support
SpeedX seeks to offer a high-quality customer experience through fast deliveries and transparent tracking. The recipient benefits from full visibility of their package, from pickup to final delivery. The online viewable photographic proof of delivery provides additional assurance in case of absence or delivery dispute. For any questions or complaints, SpeedX provides an online support portal as well as a dedicated customer service phone line where advisors can be contacted by mentioning the tracking number.
Despite these efforts, some issues have been reported by users. Some customers have reported incidents such as packages marked as "delivered" when they were not actually delivered to the indicated address, or difficulties in quickly obtaining assistance in case of anomalies. These cases remain minor in view of the volume of packages handled, but they highlight the inherent challenges of last-mile logistics. Aware of these issues, the company claims to be continuously working on improving its delivery processes and customer support to ensure a high level of reliability and satisfaction.
Growth and competitiveness challenges
With its rapid growth, SpeedX must now consolidate its model on a larger scale. Its planned expansion to new continents in 2025 will involve adapting to different regulatory and logistical environments and forming local partnerships to replicate its North American success. The last-mile delivery market remains highly competitive, with traditional carriers modernizing their offerings and other innovative startups in the urban niche. SpeedX will therefore need to continue innovating, investing in its network and technology, while maintaining a high level of service, to sustain its position and achieve its ambitious goals. Its choices in strategic acquisitions and improving the customer experience will be crucial to remain competitive in the face of global e-commerce developments.
Shipment identification and tracking
Each shipment handled by SpeedX is identified by a unique tracking number. This code generally starts with the prefix SPX, followed by three letters and a sequence of 12 digits. For example: SPXHCL012345678901. This standard 18-character format allows for identifying and tracking a package throughout its journey in the SpeedX network. It is essential to keep this number, as the carrier's customer support will need it for any search or assistance request regarding the delivery.
Package tracking steps
When tracking a package on the SpeedX website or via a universal tracking platform, different statuses may appear to inform about the progress of the delivery. The list below presents the main SpeedX tracking statuses commonly encountered, along with their meaning in English:
| Status | Description |
|---|---|
| Shipping label created | The package has been registered in the SpeedX system and a shipping label has been generated, but it has not yet been picked up by the carrier's network. |
| Arrived at distribution center | The package has arrived at a SpeedX sorting or distribution center (a specific location is usually indicated in the tracking). |
| Package received at distribution center | The package has been received and scanned by the SpeedX center, confirming its effective handling at this facility. |
| Processing at distribution center | The package is being processed (sorting, internal routing) at the SpeedX center, in preparation for its shipment to the next stage or final delivery. |
| Processing at transit center | The package is transiting through an intermediate SpeedX transit center and is being processed before continuing its journey to the final destination region. |
| Out for delivery | The package has been handed over to a SpeedX courier and is currently en route to be delivered to the recipient. |
| Delivered | The package has been successfully delivered to the recipient (the tracking usually indicates the date, time, and delivery confirmation, sometimes accompanied by a proof photo). |
| Unsuccessful delivery attempt | A delivery attempt was made, but the package could not be delivered (for example, recipient absent or incorrect address). The package is returned to the depot awaiting new instructions or rescheduling. |
| Returned to distribution center | The package has been returned to a SpeedX center (often after a failed delivery) and is awaiting further actions (new delivery attempt, address update, return to sender, etc.). |