Track your package

UBI tracking

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How to track my UBI package?

Ordertracker provides a simple solution to track your UBI packages. To begin, you'll need a UBI tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your UBI package in real time.

Where can I find my UBI tracking number?

Finding your UBI tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my UBI package moving in the package tracking history?

Dealing with a UBI package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact UBI or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, UBI customer service or the sender can help resolve shipping delays.

When I track my UBI package, why does it show as "returned"?

If you're tracking your UBI package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a UBI package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead UBI to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, UBI may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, UBI might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your UBI package is "returned" in tracking, contact the sender or UBI customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on UBI policies and circumstances.

Why does the UBI parcel tracking timeline indicate that my order cannot be found?

When your UBI parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in UBI system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by UBI yet. Tracking should appear shortly.

UBI
Company information

About UBI

UBI is a global shipping carrier that provides reliable and efficient delivery services. With a focus on technology-driven solutions, UBI offers innovative shipping options to meet the evolving needs of businesses and individuals. Their extensive network and strategic partnerships enable them to deliver packages swiftly and securely. UBI is committed to customer satisfaction and strives to provide exceptional service at competitive rates.


Founded 2005
Country Hong Kong
Avg. delivery 7-90d

How to contact UBI?

If you are experiencing issues with the delivery process managed by UBI, please do not hesitate to contact their customer support.

Headquarters UBI, Hong Kong, Hong Kong [email protected] Phone: n/a