Track your package

India Post tracking

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How to track my India Post package?

Ordertracker provides a simple solution to track your India Post packages. To begin, you'll need a India Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your India Post package in real time.

Where can I find my India Post tracking number?

Finding your India Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my India Post package moving in the package tracking history?

Dealing with a India Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact India Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, India Post customer service or the sender can help resolve shipping delays.

When I track my India Post package, why does it show as "returned"?

If you're tracking your India Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a India Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead India Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, India Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, India Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your India Post package is "returned" in tracking, contact the sender or India Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on India Post policies and circumstances.

Why does the India Post parcel tracking timeline indicate that my order cannot be found?

When your India Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in India Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by India Post yet. Tracking should appear shortly.

India Post
Company information

About India Post

India Post is the national postal service of India, providing domestic and international mail and parcel services. With its vast network of post offices across the country, India Post plays a crucial role in connecting people and businesses. Established in 1854, India Post has a rich history and has evolved to offer various services such as speed post, registered post, e-commerce delivery, and financial services. The organization is committed to providing reliable and affordable postal services to the citizens of India.


Founded 1854
Country India
Avg. delivery 7-90d

How to contact India Post?

If you are experiencing issues with the delivery process managed by India Post, please do not hesitate to contact their customer support.

Headquarters India Post, New Delhi, India [email protected] Phone: +9118002666868

National postal service of India since 1854

India Post, officially called the Department of Posts, is the national postal service of India. Founded in 1854, it is one of the oldest and largest postal networks in the world, with over 150 years of history. It falls under the Indian Ministry of Communications and plays an essential role in the dissemination of mail and postal services across the country. Over time, India Post has expanded its activities well beyond traditional mail, also offering financial services and various other public services.

Structure and organization of India Post

The India Post network covers the entire Indian territory, including the most remote rural areas. India is divided into 23 regional postal "circles," each headed by a Chief Postmaster General and subdivided into local post offices to ensure effective coverage. With over 150,000 post offices spread across the country, India Post has the largest postal network in the world. This infrastructure allows it to handle a considerable volume of mail and serve as a public contact point in almost every locality.

India Post operates through several operational units, each contributing to the diversity and efficiency of its services:

  • Mail network: this unit manages the transportation, sorting, and delivery of letters, postcards, and other mail. It ensures a regular flow of mail across the vast national postal network.
  • Postal bank: as part of its financial missions, India Post offers banking services through its postal bank network, with savings accounts, term deposits, and money transfer facilities, serving millions of users across the country.
  • Postal life insurance: India Post's life insurance service (Postal Life Insurance, PLI) offers affordable life insurance policies, initially intended for government employees and now extended to the entire rural and urban populations.
  • Retail services: Indian post offices also serve as retail outlets, offering stationery products, greeting cards, administrative forms, and postal supplies, making them a one-stop shop for many daily needs.
  • E-commerce solutions: recognizing the rise of online commerce, India Post has implemented dedicated solutions such as the ePOST service and e-commerce parcel delivery. The company collaborates with online commerce platforms to facilitate the shipping and distribution of orders through its logistics network.

Postal services of India Post

India Post offers a wide range of postal and delivery services to meet the varied needs of individuals and businesses. Among the most common services are:

  • Speed Post: India Post's express shipping service, offering accelerated delivery of parcels, letters, and documents. It includes online tracking features, delivery confirmation, and insurance options.
  • Registered mail: a secure mailing service for important documents and valuables. It provides proof of delivery and is suitable for confidential or sensitive shipments requiring tracking.
  • Express parcel: this service ensures fast and reliable distribution of parcels and packages nationwide. It is used by both individuals and businesses and offers tracking and insurance possibilities.
  • Business parcel: designed for business needs, this service allows economical and efficient shipping of parcels in large volumes or on a regular basis. It is particularly aimed at e-commerce players and offers tailored logistics solutions.
  • International mail: India Post also offers international mail and parcel services to many countries. Standard and express (EMS) options are available depending on the urgency of the shipment and the destination.

The cost of a shipment via India Post depends on several factors such as the weight and dimensions of the parcel, the distance to be covered, and the type of service chosen. Separate rate schedules apply to domestic and international shipments, and additional fees may apply for optional services (e.g., registered mail, insurance, or express shipping). India Post regularly updates its rates to reflect changes in costs and services offered.

Digital initiatives of India Post

Aware of the importance of digital, India Post has undertaken a modernization of its services in recent years. Most post offices are now computerized and connected, allowing for online tracking of shipments and faster processing of operations. The innovative ePOST service was launched to combine email and physical distribution: a message sent electronically can be printed by India Post and then delivered as a traditional letter to the recipient's address. Furthermore, India Post has created its own digital payment bank (India Post Payments Bank) to expand access to online banking services through its postal network, particularly in areas underserved by traditional banks.

National and international role of India Post

India Post plays a major socio-economic role in India. Thanks to its presence even in the most remote villages, it ensures the connection between urban and rural areas, bridging geographical gaps. The Indian postal service facilitates communication and the exchange of goods on a national scale, making it an indispensable element of daily life for millions of Indians. It also serves as an intermediary for various public services, such as the distribution of pensions or official documents, reinforcing its position as a trusted institution in the country.

On the international level, India Post is part of the global postal network, enabling the sending and receiving of mail to and from many countries. Cooperation agreements and partnerships with other national posts ensure a smooth exchange of parcels and letters beyond India's borders. India Post thus offers dedicated international services, such as International Speed Post, international EMS (Express Mail Service), international airmail parcel, and international registered mail, to support commercial and personal exchanges worldwide.

Delivery times of India Post

Delivery times with India Post vary depending on the type of service used, the destination of the shipment, and the distance to be covered. A shipment by Speed Post will generally be delivered faster than a shipment via the standard postal service. In general, domestic deliveries can have very variable durations depending on whether it is a well-connected large city or a remote and hard-to-reach locality. For international shipments, the choice between an economical or priority (EMS) mode of shipment will also influence the time required for the parcel to reach the recipient.

Tracking numbers of India Post

Shipments handled by India Post are associated with a unique tracking number (also called a consignment number) that allows tracking their progress. For domestic shipments (e.g., with the Speed Post service), the tracking number generally consists of 13 characters in the form AA123456789IN. The first two letters indicate the code of the service used, the next nine digits form a unique identifier, and the last two letters correspond to the ISO code of the country (IN for India). For international shipments handled by India Post, the format of the tracking number may vary (typically between 13 and 24 alphanumeric characters) depending on the partner postal carrier in the destination country. This number appears on the postal receipt issued at the time of shipment. It must be entered exactly as indicated, respecting uppercase and lowercase letters, to obtain accurate tracking information. Thanks to this tracking code, both senders and recipients can easily check the progress and location of their shipment at each stage of delivery.

Tracking statuses of India Post

Status Description
The item has been received The parcel has arrived at the delivery provider
The item has been dispatched The parcel has been sent by the sender or supplier
The container has been received from abroad The delivery provider has received a bulk shipment from abroad, containing the parcel
The item could not be delivered A problem prevented the parcel from being delivered to the recipient, for example, an incorrect address or the absence of the recipient
The delivery has been handed over The parcel has been handed over to a delivery agent for final delivery to the recipient
The item has been delivered to the recipient The recipient has successfully received the parcel
The item is in the process of delivery The parcel is currently in transit and approaching its final destination
The delivery of the item has been confirmed The delivery of the parcel has been confirmed by the delivery provider or by the recipient
The delivery could not be completed The delivery attempt was unsuccessful, possibly due to an incorrect address or the absence of the recipient
The item has been delivered with acknowledgment of receipt The parcel has been successfully handed over to the recipient, accompanied by a signed receipt confirmation
The item has been dispatched for delivery The parcel has left the sorting center and has been handed over to the local service for delivery to the recipient
The item is currently on hold The parcel is temporarily on hold for delivery, awaiting further action or processing, such as customs clearance or the provision of missing information
The item could not be delivered to the post office The parcel could not be delivered to the intended local post office due to an error or delay in the logistics process
The item has been dispatched to a post office The parcel has been sent to a local post office, probably for sorting or handling before final delivery
The item has been returned The parcel has been returned to the sender or the original sending service due to unsuccessful delivery