Pitney Bowes tracking
How to track my Pitney Bowes package?
Ordertracker provides a simple solution to track your Pitney Bowes packages. To begin, you'll need a Pitney Bowes tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Pitney Bowes package in real time.
Where can I find my Pitney Bowes tracking number?
Finding your Pitney Bowes tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Pitney Bowes package moving in the package tracking history?
Dealing with a Pitney Bowes package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Pitney Bowes or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Pitney Bowes customer service or the sender can help resolve shipping delays.
When I track my Pitney Bowes package, why does it show as "returned"?
If you're tracking your Pitney Bowes package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Pitney Bowes package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Pitney Bowes to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Pitney Bowes may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Pitney Bowes might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Pitney Bowes package is "returned" in tracking, contact the sender or Pitney Bowes customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Pitney Bowes policies and circumstances.
Why does the Pitney Bowes parcel tracking timeline indicate that my order cannot be found?
When your Pitney Bowes parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Pitney Bowes system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Pitney Bowes yet. Tracking should appear shortly.
About Pitney Bowes
Pitney Bowes is a global technology company that specializes in providing e-commerce, shipping, and mailing solutions. With a rich history dating back to 1920, Pitney Bowes has established itself as a leader in the shipping and logistics industry. The company offers a wide range of services, including cross-border shipping, fulfillment, returns management, and data analytics. Pitney Bowes' innovative solutions help businesses of all sizes optimize their shipping processes and improve customer experience. With a strong presence in multiple countries, Pitney Bowes continues to drive innovation and shape the future of global commerce.
How to contact Pitney Bowes?
If you are experiencing issues with the delivery process managed by Pitney Bowes, please do not hesitate to contact their customer support.
Logistics for e-commerce to over 200 countries
Pitney Bowes Newgistics is an American carrier and logistics provider specializing in parcel management for e-commerce. It is a business unit of Pitney Bowes Inc, a global postal and logistics technology company based in Stamford, Connecticut. Pitney Bowes Newgistics offers online retailers comprehensive solutions for parcel shipping, international distribution, last-mile delivery, and reverse logistics (returns management). With the integration of Newgistics into the Pitney Bowes group, the company has an extensive network and advanced technologies to route parcels to over 200 countries, in partnership with local carriers (postal services and private couriers) in each destination region.
Origins and development of the company
Newgistics was founded in 1999 in Austin, Texas, specializing from the outset in returns logistics for distance selling. The company is notably the originator of the "SmartLabel" concept, a prepaid and trackable return label allowing customers to easily return their items. Throughout the 2000s, Newgistics expanded its activities beyond returns by also offering outbound parcel transportation (classic e-commerce deliveries). It acquired a fulfillment company to manage warehousing and order preparation, enabling it to offer an integrated e-commerce logistics solution, from stock deposit to final delivery and returns management. Before its acquisition by Pitney Bowes, Newgistics had become a major provider in the United States, serving more than 250 retailers and handling tens of millions of parcels per year, notably for large online retail brands.
For its part, Pitney Bowes is an American company founded in 1920 and historically specialized in postal metering machines and mail services. Starting in the 2010s, Pitney Bowes began a strategic transformation to position itself in the e-commerce logistics market. It notably acquired Borderfree in 2015, a specialist in cross-border shipping solutions, and then announced in September 2017 the acquisition of Newgistics, Inc. to accelerate its expansion in the U.S. parcel market. The integration of Newgistics into Pitney Bowes gave birth to the Pitney Bowes Global Ecommerce division, consolidating all services related to online commerce (domestic shipments, international delivery solutions, returns, and software technologies) under one entity.
After this acquisition, Pitney Bowes Newgistics continued to grow. In 2020, the Global Ecommerce branch of Pitney Bowes represented one of its primary business sectors, managing the shipping and returns for hundreds of merchants worldwide. However, rapid growth was accompanied by financial challenges. In 2024, Pitney Bowes announced its withdrawal from the e-commerce logistics sector and the sale of a majority stake in its Global Ecommerce division to a third-party investor. This development marks a profound restructuring of Pitney Bowes Newgistics' operations, with the company set to continue its operations under new independent governance.
Service offerings for online commerce
Pitney Bowes Newgistics offers a range of logistics services tailored to the needs of online commerce operators, covering the entire post-purchase experience chain. These services include:
- Parcel delivery in the United States and internationally: routing e-commerce orders from warehouses to end customers worldwide. Pitney Bowes Newgistics offers standard or expedited shipping modes, relying on its network of partner carriers (e.g., USPS for last-mile delivery in the United States, and national postal operators or private couriers in other countries).
- Reverse logistics: comprehensive management of merchandise returns on behalf of merchants. This includes providing prepaid and tracked return labels (such as the SmartLabel), collecting returned parcels via the postal network, inspecting them at return centers, and reintegrating stock or returning it to the seller. Pitney Bowes Newgistics also tracks these returns so that end customers are promptly refunded once the item is received.
- Fulfillment and warehousing services: operation of distribution centers where e-commerce merchants' goods are stored, with order preparation (picking, packing) and direct shipping to customers. Pitney Bowes Newgistics can ship under the merchant's branded packaging and offer customized services (adding specific documentation, dedicated packaging, etc.) to maintain brand identity.
- Technology solutions and tracking: providing digital tools for shipment tracking and integration with e-commerce platforms. Pitney Bowes offers shipping APIs, online tracking dashboards, and logistics data analytics, allowing merchants to maintain control over their shipments and improve supply chain efficiency.
With this comprehensive offering, Pitney Bowes Newgistics positions itself as a unique partner for online retailers, handling all logistics stages from order to delivery and possibly return, all with a high level of traceability and service.
Logistics infrastructure and partnerships
Operationally, Pitney Bowes Newgistics relies on a logistics model integrating internal infrastructures and external partnerships. In the United States, the company operates about ten parcel sorting and distribution centers (regional platforms) strategically distributed across the territory. These platforms handle a high volume of shipments daily (several tens of millions of parcels per year) and allow for the grouping, sorting, and routing of packages to their destination region. Rather than owning its own delivery fleet, Pitney Bowes Newgistics operates in an "asset-light" manner by using a network of over fifty partner carriers for ground transportation between sorting centers and local distribution.
This collaborative model includes a close partnership with the federal postal service USPS. Pitney Bowes Newgistics is considered a workshare partner of USPS: it performs part of the sorting and preliminary routing, then injects parcels into the postal network for last-mile delivery by the local USPS carrier. Most domestic e-commerce parcels handled by Pitney Bowes are thus handed over to USPS for final distribution. For example, Newgistics managed more than half of the return parcels for the USPS Parcel Return Select program, reflecting its predominant role in returns logistics in the United States.
On the international front, Pitney Bowes Newgistics also plays a key role. It handles cross-border shipping for many online merchants, managing customs formalities and re-shipping parcels to the final destination country. For example, the company operates eBay's international shipping program, known as the Global Shipping Program: parcels intended for export are first routed by the seller to a central logistics center (such as Erlanger, Kentucky, or a similar platform in the UK). Pitney Bowes takes over processing there: consolidating shipments, preparing customs documentation, and applying new labels for international shipping. Once ready to depart, parcels are air transported to the destination country. Upon arrival, Pitney Bowes hands over the parcels to the appropriate local carrier (national post or private courier), which handles final delivery to the recipient. This process allows online sellers to ship abroad without having to manage customs complexity or delivery networks in each country themselves.
Finally, Pitney Bowes Newgistics collaborates with many global e-commerce players. It is the international shipping provider for eBay and also works with other major marketplaces and brands (for example, some Amazon shipments may transit through the Pitney Bowes network). Its global partner network allows it to deliver parcels to over 200 countries, adapting to the local specifics of each market.
Shipment management and tracking
Traceability is a central element of the service provided by Pitney Bowes Newgistics. Each shipment is assigned a unique tracking number allowing online consultation of delivery progress. Pitney Bowes tracking numbers often follow distinctive alphanumeric formats: for example, under eBay's Global Shipping program, parcels receive an identifier starting with UPAA followed by numbers, while some shipments managed for Amazon use tracking starting with PBX. These numbers can be entered on the Pitney Bowes tracking portal or the merchant's site to obtain real-time updates.
Since Pitney Bowes cooperates with multiple carriers, a parcel's tracking journey may include steps from different systems. For example, after a package is handed over to USPS or another partner for the final phase, the last statuses will come from that carrier (such as "Arrived at Post Office" or "Out for Delivery" scans indicated by the local post). Nevertheless, all events are centralized to provide complete visibility to the sending client and the recipient. Below, a table summarizes the main tracking statuses that may appear for shipments handled by Pitney Bowes Newgistics, with their English translation and a description of their meaning:
| Status | Description |
|---|---|
| Shipping information received | Electronic shipping information has been transmitted to Pitney Bowes, but the physical parcel has not yet been picked up. This status indicates that a shipping label has been created and the carrier is awaiting the actual handover of the parcel |
| Tracking details recorded | The parcel's tracking details have been recorded in the Pitney Bowes system. This status generally corresponds to the initial registration of the parcel in the carrier's computer network |
| Picked up by Pitney Bowes | The parcel has been physically picked up by Pitney Bowes services and integrated into their logistics network. It will be processed (sorted, routed) by Pitney Bowes |
| Arrived at a Pitney Bowes facility | The parcel has arrived at a Pitney Bowes operational center for processing (sorting, consolidation, or other logistical handling) |
| Departed from a Pitney Bowes facility | The parcel has left the Pitney Bowes site where it was being processed. It is en route to the next step or center in its itinerary |
| Processing at international shipping center | The parcel is being processed at the Pitney Bowes international logistics center (Global Shipping Center). International shipping formalities (checks, sorting, export preparation) are being carried out |
| Customs documentation and labeling | Customs documents are being prepared and an international shipping label is being applied to the parcel. This step precedes the parcel's shipment to the destination country |
| Cleared customs | The parcel has successfully passed customs in the arrival country. It is now free from customs control and can be routed to its final destination |
| Shipped from international shipping center to final destination | The parcel has left the Pitney Bowes international logistics center and has been shipped towards the final destination country (or region). It is in international transit to the destination carrier's network |
| Delayed at international shipping center | The parcel is experiencing a delay at the international shipping center. Its departure to the destination is delayed (e.g., due to additional checks or operational constraints) |
| In transit with destination carrier | The parcel is being routed by the local carrier in the destination country. It has been picked up by the final logistics network and is progressing towards the delivery city |
| Awaiting pickup | The parcel is awaiting collection. This status may mean that the parcel is waiting to be picked up by the next carrier in the shipping chain, or that it is ready to be collected by the recipient at a pickup point |
| Out for delivery | The parcel is currently being delivered to its recipient. It has been loaded onto the delivery vehicle and is expected to be delivered today |
| Arrived at post office | The parcel has reached the recipient's local post office. It has been transferred to the nearby postal service for final distribution |
| Delivery notice | The delivery person was unable to deliver the parcel (recipient absent or inaccessible) and left a delivery notice. The recipient is invited to reschedule the delivery or pick up the parcel according to the provided instructions |
| Redirected | The parcel has been redirected to a new address. This status occurs if the initial delivery address was invalid, or if the recipient requested the parcel to be redirected to another location |
| Delivered | The parcel has been handed over to the final recipient (or delivered to the designated return center, in the case of a merchandise return). A delivery scan has been recorded, confirming the successful distribution of the parcel |
| Available for pickup | The parcel is available for collection. In the context of a return, this status means that the parcel has been accepted by the local post office and is awaiting pickup by the return carrier to continue its journey to the seller |
| Picked up by carrier | The return parcel has been picked up by the transport agent. This scan confirms that the carrier (in charge of the return) has collected the parcel, for example, from the post office where it was deposited. This does not yet mean that the parcel has arrived at the seller; it is en route to the merchant's return center |