TForce tracking

What is TForce?

TForce is a group of specialized subsidiaries in transportation and logistics belonging to TFI International, formerly known as TransForce. This Canadian group ranks among the ten largest transportation and logistics operators in North America. Founded in 1957 by Reno and Réal Émond under the name Transport Fédéral Inc., the group has experienced remarkable expansion over the decades, primarily through strategic acquisitions that have shaped its current service portfolio.

The TForce brand today brings together several complementary entities, each addressing specific logistics needs. TForce Logistics positions itself as the North American leader in last-mile delivery with same-day and next-day delivery solutions. TForce Freight, heir to the historic Overnite Transportation founded in 1935, provides LTL (Less-Than-Truckload) freight transportation services. TForce Medical Logistics handles critical shipments in the medical and pharmaceutical sectors. This diversification allows the group to cover the entire supply chain, from heavy freight transport to final delivery to consumers.

• Founding date: TFI International group traces back to 1957, while TForce Freight originates from 1935 with the founding of Overnite Transportation
• Parent company: TFI International Inc., listed on the New York Stock Exchange (NYSE) and Toronto Stock Exchange (TSX) under the symbol TFII
• Headquarters: The group headquarters is located in Saint-Laurent, Quebec, Canada. TForce Logistics is based in Dallas, Texas and Toronto, Ontario, while TForce Freight operates from Richmond, Virginia
• Network: Over 75 operational facilities, more than 200 terminals across North America
• Delivery partners: Over 6,700 partners and equipment dedicated to last-mile delivery
• Annual volume: Over 100 million shipments delivered annually via TForce Logistics

Recent TForce history is marked by the major acquisition of UPS Freight in April 2021 for $800 million. This transaction nearly doubled the size of TFI International, bringing its annual revenue to approximately $6.5 billion. The acquired division, renamed TForce Freight, retained its headquarters in Richmond, Virginia and continues to operate the historic Overnite Transportation network. This acquisition illustrates the group's external growth strategy, which has integrated over 180 companies between 1996 and 2020 to become a major player in North American transportation.

TForce's positioning is based on a comprehensive offering covering all segments of freight and parcel transportation. Whether for industrial freight transport, e-commerce order delivery, or urgent medical supply delivery, the group's various entities offer solutions adapted to each sector's requirements. This versatility, combined with the financial strength of TFI International, gives TForce a privileged position in the North American logistics market.

In which countries does TForce deliver?

TForce operates primarily on the North American continent, with particularly extensive coverage in the United States and Canada. The group's logistics network serves the vast majority of the population of these two countries, estimated at over 90%, thanks to a strategic network of terminals and facilities. This extensive presence makes TForce a preferred partner for companies requiring reliable logistics at the continental scale.

In the United States, TForce Freight has terminals in all fifty states, ensuring complete national coverage. From major metropolitan areas like New York, Los Angeles and Chicago to the most remote rural areas, the carrier offers collection and delivery services across the entire American territory. Non-continental territories are also served, including Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands, via maritime services and dedicated logistics partnerships.

• United States: Complete coverage of all 50 states, including Alaska and Hawaii with specialized services
• U.S. territories: Puerto Rico, Guam and the U.S. Virgin Islands via ocean services
• Canada: Presence in major provinces: Alberta, British Columbia, Manitoba, New Brunswick, Ontario, Quebec and Saskatchewan
• Mexico: Cross-border services to major Mexican destinations via the TForce Freight network

In Canada, TForce benefits from solid historical roots, with TFI International itself being of Canadian origin. Facilities are concentrated in major economic centers: Toronto, Montreal, Vancouver, Calgary and Edmonton. TForce Logistics Canada and TForce Freight Canada operate in parallel to offer last-mile delivery and LTL transportation services adapted to the Canadian market's specificities. Cultural proximity and knowledge of local regulations are major assets for the group's Canadian clients.

Cross-border services represent a distinctive strength of TForce. With over 200 terminals distributed between the United States, Canada and Mexico, the carrier simplifies international shipments within the USMCA zone (formerly NAFTA). Customs clearance processes are optimized via PARS systems for imports to Canada and PAPS for exports to the United States, allowing smooth border crossing. TForce Freight notably offers an Export Express form that consolidates all information necessary for cross-border shipments, simplifying administrative formalities for shippers.

For destinations beyond North America, TForce relies on partnerships and the extended network of TFI International. While core business remains focused on the North American continent, international shipping solutions can be arranged in coordination with partner carriers to reach other regions worldwide. These services are typically offered as part of customized logistics solutions for clients with intercontinental export or import needs.

What are TForce's services and delivery timeframes?

TForce offers an extensive range of transportation and delivery services, structured around its specialized entities. This organization makes it possible to meet the varied needs of businesses, from urgent medical document shipments to heavy freight transportation on pallets. Each segment of TForce's offering is designed to optimize timeframes while maintaining service levels adapted to the sector's requirements.

TForce Logistics, dedicated to last-mile delivery, stands out with its same-day delivery (Same-Day Delivery) and next-day delivery (Next-Day Delivery) services. These options meet the growing expectations of consumers accustomed to the speed of major e-commerce platforms. Deliveries can be scheduled for specific time slots, morning or evening, to accommodate recipients' constraints. Coverage of over 90% of the North American population makes it possible to offer these rapid timeframes across nearly the entire served territory.

• Same-day delivery: For urgent shipments requiring same-day delivery, available in major metropolitan areas
• Next-day delivery: Standard service for e-commerce and professional shipments, with collection and delivery in 24 hours
• Scheduled delivery: Ability to schedule delivery on a specific date and time slot according to the recipient's preferences
• Appointment delivery: Prior coordination with the recipient to guarantee their presence and ensure successful delivery on the first attempt
• White Glove services: Premium delivery service including entry into the home, unpacking, basic assembly and removal of packaging

TForce Freight ensures LTL (Less-Than-Truckload) freight transportation services with timeframes adapted to freight constraints. Standard LTL shipments are generally delivered within 1 to 5 business days depending on distance and service points involved. For urgent shipments, TForce Freight Expedited offers guaranteed solutions with reduced timeframes, at a premium rate. Cross-border shipments between the United States and Canada typically add one to two days to transit for customs clearance and administrative procedures.

The TForce Medical Logistics segment (formerly TForce Critical) is dedicated to time-sensitive shipments in the healthcare sector. This service operates 24 hours a day, 7 days a week, to respond to medical emergencies. The transport of biological samples, organ grafts, medications or medical devices benefits from strict protocols guaranteeing traceability and compliance with transport conditions. Timeframes are optimized based on the criticality of each shipment, with options for delivery within the hour for the most urgent cases.

For bulky and heavy items, TForce offers a specialized Big & Bulky service. This segment mobilizes two-person teams equipped with adapted vehicles to handle furniture, appliances and cumbersome equipment. Delivery timeframes are generally longer than for standard parcels, as these operations require specific planning and often appointment scheduling with the recipient. The service can include installation of delivered equipment and removal of old appliances, adding value for end customers.

What are TForce's rates and maximum dimensions accepted?

TForce rates vary considerably depending on the type of service used, the nature of goods transported and shipment characteristics. The group offers distinct price lists for each of its entities, reflecting the diversity of services offered. To obtain an accurate quote, shippers can use TForce Freight's online tools or contact the sales department directly for customized solutions.

TForce Freight regularly publishes its LTL rates through official tariff documents available on its website. These rates are revised periodically to account for changes in operating costs. TForce Freight 525 (U.S./Canada), 560 (U.S. domestic), 570 (U.S./Mexico) and 580 (density-based pricing) rate grids apply depending on destination and shipment type. Accessorial charges are detailed in the Rules Tariff 102 document. Contract customers benefit from individually negotiated conditions that may differ significantly from published rates.

• Online estimation: TForce Freight's Rate Estimate tool provides instant rate estimation by entering shipment characteristics
• Pricing factors: Price depends on weight, dimensions, freight class, origin, destination and requested accessorial services
• Fuel surcharge: A fuel surcharge applies to all freight charges, calculated as a percentage of base rate according to fuel prices
• Density pricing: For certain shipments, dimensional weight may prevail over actual weight if the parcel is bulky but light
• Cross-border fees: Shipments between United States and Canada are subject to additional customs processing fees

Maximum dimensions and weight accepted vary by service and vehicle type used. For the UPS Ground with Freight Pricing service offered via TForce Freight, parcels can weigh up to 68 kg with maximum dimensions of 274 cm in length and 419 cm in length plus combined girth. For standard LTL shipments, a bill of lading can group up to 9,999 pieces for a maximum total weight of approximately 9 tons per commodity.

Shipments exceeding standard limits are subject to specific pricing. Items over 45 kg or pallets marked "Do Not Breakdown" are subject to a minimum charge of 227 kg. For deliveries to islands (Alaska, Hawaii, territories), bulk shipments are limited to approximately 19 tons and 24 pallets maximum. Beyond these thresholds, the excess is billed as a separate shipment. These restrictions aim to optimize transport capacity and ensure operational safety.

Carrier liability in case of loss or damage is capped according to Rules Tariff provisions. The standard limit is $55 per kilogram per parcel, with an overall ceiling of $100,000 per shipment. For goods of higher value, additional coverage can be obtained by noting it on the bill of lading. TForce Logistics applies different ceilings, with liability limited to $4.40 per kilogram up to a maximum of $100 per parcel for last-mile services. These limitations underscore the importance for shippers to evaluate their supplementary insurance needs.

What are TForce's delivery options?

TForce offers a variety of delivery options designed to meet the different needs of shippers and recipients. This flexibility is particularly appreciated in the e-commerce context, where delivery experience plays a crucial role in customer satisfaction. The options offered allow personalizing the service according to the constraints and preferences of each situation.

Home delivery constitutes the basic service offered by TForce Logistics. Delivery personnel transport parcels directly to the indicated address, with the option to choose morning or evening time slots to maximize the recipient's presence. For e-commerce orders, standard delivery can be performed with or without signature depending on the shipper's instructions. Proof of delivery is systematically recorded, in the form of electronic signature or photograph of the deposited parcel.

• Standard home delivery: Parcel delivery to the indicated address with delivery confirmation
• Signature delivery: Requirement to obtain the recipient's signature or an authorized person's signature
• Appointment delivery: Prior contact with the recipient to set a precise delivery time slot
• Secure drop-off: Option to leave the parcel in a safe designated location if recipient is absent
• Neighbor delivery: Option to deliver the parcel to a trusted third party if the recipient is absent
• Photo proof of delivery: Photograph of the parcel at the drop-off location for visual confirmation

White Glove services represent TForce's premium offering for deliveries requiring special attention. This service level includes entry into the recipient's home, unpacking of products, basic assembly if necessary, and removal of packaging and debris. This option is particularly well-suited for furniture, appliance or fitness equipment deliveries, where the end customer appreciates receiving a ready-to-use product. White Glove teams are trained to handle valuable items with the utmost care.

For bulky and heavy items, TForce deploys two-person teams equipped with adapted vehicles. This Big & Bulky service enables safe delivery of products such as couches, refrigerators or washing machines. Beyond simple delivery, the option can include equipment installation, electrical or hydraulic connections as applicable, and removal of old equipment. This turnkey approach considerably simplifies the shopping experience for consumers of bulky goods.

Proactive notifications are an integral part of the TForce delivery experience. Recipients receive alerts via SMS or email at each key stage of transport: shipping confirmation, out for delivery, and delivery confirmation. These communications enable customers to track their parcel in real time and anticipate its arrival. In case of delivery issues, such as recipient absence, a notification is sent with available rescheduling options.

Reverse logistics is also managed by TForce for merchandise returns. This service enables e-commerce retailers to offer a simplified return experience to their customers. The process can include parcel collection at the customer, packaging if necessary, and return to the shipper's warehouse or returns processing center. This returns management capability has become essential in the online commerce context where generous return policies are a major sales argument.

What should I do if my TForce parcel is lost or damaged?

When a TForce parcel arrives damaged or fails to reach its destination, a structured claims procedure allows requesting compensation. The speed of notification and the quality of documentation provided are determining factors for claims success. TForce has established separate processes for TForce Logistics (last-mile delivery) and TForce Freight (LTL transportation), each with its own timeframes and procedures.

For TForce Freight shipments, the first step is to immediately report any visible damage upon receipt. The recipient must inspect containers and, if signs of deterioration are evident, open parcels in the driver's presence to verify contents. A precise description of the damage must be written on both copies of the delivery slip, the recipient's copy and the carrier's copy. This formality is essential to establish proof of the incident and facilitate subsequent claims processing.

• TForce Freight claims timeframe: 9 months from shipment date for total losses, 60 days after delivery for damage and shortages (in Canada)
• TForce Logistics claims timeframe: 30 business days from shipment date for any written claims
• Claim acknowledgment: TForce Freight acknowledges receipt of all claims within 30 days
• Retention of goods: Damaged goods must be retained until the claims file is closed

Claims file preparation requires several supporting documents. The shipper must provide a commercial invoice indicating merchandise value after deducting any discounts, a copy of the freight bill, the original bill of lading, and detailed repair invoices if goods were repaired. Photographs of the damage and packaging are strongly recommended to support the request. The more complete the file, the faster and more favorable the processing will be.

The claim can be sent by mail to Claims Processing Department, TForce Freight, P.O. Box 1216, Richmond, VA 23218, or by fax to (866) 580-1944. A standardized claims form is available for download on the TForce Freight website. TForce Logistics claims should be sent according to instructions provided by customer service, generally by email or via the dedicated online platform.

Liability limits frame the amount of possible compensation. For TForce Freight, standard coverage is $55 per kilogram per parcel, limited to $100,000 per shipment or the actual value of merchandise, whichever is lower. Additional coverage can be obtained at shipment by declaring a higher value on the bill of lading. For TForce Logistics, liability is capped at $4.40 per kilogram with a maximum of $100 per parcel, making supplementary insurance for valuable shipments all the more important.

In case of partial damage, the recipient is not entitled to refuse the entire shipment unless the goods are completely unusable. Recommended practice is to accept delivery, note reservations on the slip, and then determine whether articles can be repaired or retained at a discount. This pragmatic approach avoids complications related to delivery refusals and allows faster claims processing.

Does TForce handle international shipments and customs procedures?

TForce offers cross-border transportation services primarily within North America, between the United States, Canada and Mexico. These three countries form the USMCA zone (formerly NAFTA), enabling facilitated trade with harmonized customs procedures. The carrier has developed particular expertise in managing formalities related to crossing North American borders.

For shipments between the United States and Canada, TForce Freight uses the PARS (Pre-Arrival Review System) for imports to Canada. Each shipment is assigned a PARS number composed of carrier code 2205 followed by TForce Freight's nine-digit PRO number. This number allows customs brokers to track customs clearance and serves as an identifier with the Canada Border Services Agency (CBSA). For exports to the United States, the PAPS (Pre-Arrival Processing System) is used with a similar process.

• Required documents: Commercial invoice with description of goods and value in US or Canadian dollars, certificate of origin to benefit from USMCA tariff advantages
• Export Express form: All-in-one document offered by TForce Freight simplifying formalities for shipments to Canada
• Border processing fees: A customs processing fee applies to cross-border shipments
• Customs warehousing: Storage fees apply if the shipment cannot be cleared at the border and must be held in a bonded warehouse

Customs clearance is generally performed at the border via customs broker services acting on behalf of the shipper or importer. If documents are in order and merchandise is compliant, border crossing is rapid and adds minimal time to transit. However, shipments requiring thorough inspection or presenting incomplete documents may be directed to a bonded warehouse pending release, resulting in additional delays and fees.

For American companies wishing to sell to Canada without imposing formalities on customers, TForce recommends non-resident importer (NRI) status. This option allows the American exporter to assume all customs obligations and offer a delivered, all-duty-paid price to the Canadian buyer. The end customer thus need not worry about customs brokerage, duties or documentation, considerably simplifying the shopping experience and encouraging cross-border sales.

Shipments to Mexico are also handled by TForce Freight according to 570 (U.S./Mexico) rates. Mexican customs formalities can be more complex than those between United States and Canada, often requiring specialized brokers and longer transit times. For destinations beyond North America, TForce can coordinate solutions via TFI International partners, but these services fall outside core business and are typically offered on a case-by-case basis for clients with specific intercontinental export needs.

Understanding tracking statuses

When you track a TForce parcel online, various statuses may appear. Here are the main statuses and their meanings: