Track your package

Zeleris tracking

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How to track my Zeleris package?

Ordertracker provides a simple solution to track your Zeleris packages. To begin, you'll need a Zeleris tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Zeleris package in real time.

Where can I find my Zeleris tracking number?

Finding your Zeleris tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Zeleris package moving in the package tracking history?

Dealing with a Zeleris package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Zeleris or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Zeleris customer service or the sender can help resolve shipping delays.

When I track my Zeleris package, why does it show as "returned"?

If you're tracking your Zeleris package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Zeleris package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Zeleris to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Zeleris may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Zeleris might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Zeleris package is "returned" in tracking, contact the sender or Zeleris customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Zeleris policies and circumstances.

Why does the Zeleris parcel tracking timeline indicate that my order cannot be found?

When your Zeleris parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Zeleris system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Zeleris yet. Tracking should appear shortly.

Zeleris
Company information

About Zeleris

Zeleris is a logistics and transportation company based in Spain. It offers a wide range of services including domestic and international shipping, express delivery, and supply chain solutions. With a strong focus on customer satisfaction, Zeleris aims to provide efficient and reliable logistics services to businesses and individuals. The company utilizes advanced technology and a vast network of distribution centers to ensure timely and secure delivery of shipments. Zeleris is committed to meeting the evolving needs of its customers and maintaining high standards of service quality.


Founded 2001
Country Spain
Avg. delivery 1-20d

How to contact Zeleris?

If you are experiencing issues with the delivery process managed by Zeleris, please do not hesitate to contact their customer support.

Headquarters Zeleris, Madrid, Spain [email protected] Phone: +34902162646

How long does it take for Zeleris to deliver a shipment?

Zeleris, as a shipping carrier, offers various delivery options to cater to the diverse needs of its customers. The delivery time for a shipment with Zeleris depends on several factors, including the origin and destination of the package, the type of service selected, and any additional services requested.

  • Standard Delivery: For standard delivery service, Zeleris aims to deliver packages within a specific timeframe, typically ranging from 1 to 5 business days. However, the exact duration may vary based on the distance between the sender and recipient, as well as local conditions.
  • Express Delivery: Zeleris also provides express delivery services for time-sensitive shipments. With express delivery, packages are prioritized for faster transit and are usually delivered within 1 to 2 business days. This expedited service ensures that urgent shipments reach their destinations promptly.

In addition to standard and express delivery, Zeleris offers specialized delivery options tailored to specific requirements. These may include:

  • Same-Day Delivery: Zeleris provides same-day delivery services for businesses or individuals seeking immediate shipment delivery within a local area.
  • Next-Day Delivery: Customers who require next-day delivery can opt for this service, which guarantees that packages will arrive at their destination the following business day.
  • Time-Slot Delivery: Zeleris has the capability to offer time-slot delivery, allowing customers to select a specific time window within which their packages will be delivered. This option is particularly beneficial for time-sensitive shipments.

The cost of using Zeleris services is determined by various factors, such as the weight and dimensions of the package, the chosen delivery service, the distance the package needs to travel, and any additional services requested. Zeleris provides transparent pricing structures, ensuring that customers are aware of the costs associated with their shipments upfront. To obtain an accurate cost estimate, customers can either consult Zeleris' online resources or contact their customer service team directly.

It is important to note that Zeleris periodically reviews its pricing structures to remain competitive in the marketplace and to provide customers with the best value for money. For detailed pricing information, customers are encouraged to refer to the official Zeleris website or contact the customer support team for a personalized quote based on their unique shipping requirements.

What does a Zeleris tracking number looks like?

A Zeleris tracking number is a unique alphanumeric code that is assigned to each package or shipment for tracking and monitoring purposes. The format of a Zeleris tracking number typically consists of a combination of letters and numbers. As each shipping carrier may have slightly different tracking number formats, it is best to consult the official Zeleris website or contact their customer service for accurate and up-to-date information on tracking numbers.

More information about Zeleris

Zeleris is a leading shipping carrier that provides comprehensive logistics services across various industries. Founded in 2001, Zeleris has emerged as a key player in the transportation and logistics sector, offering innovative solutions for companies seeking reliable, efficient, and cost-effective shipping options.

Initially established as the transportation subsidiary of the renowned Spanish telecommunications company, Telefónica, Zeleris soon expanded its operations beyond Spain to cater to the growing demands of the market. Over the years, the company has continuously evolved and diversified its services, becoming a trusted partner for businesses across multiple sectors.

Zeleris operates through various specialized units that cater to the specific needs of different industries. These units ensure that the logistics solutions provided by Zeleris are tailored to meet the unique requirements of each client. Some of the notable operating units of Zeleris include:

  • E-commerce Logistics: Zeleris offers a comprehensive e-commerce logistics solution to assist businesses in managing their online operations effectively. This unit focuses on providing end-to-end solutions, including inventory management, order fulfillment, and last-mile delivery.
  • Freight Forwarding: Zeleris has a dedicated unit for freight forwarding that handles the complex task of managing international shipments. This unit specializes in coordinating efficient transportation, customs clearance, and documentation to ensure smooth cargo movement across borders.
  • Express Delivery: With a strong emphasis on speed and reliability, Zeleris operates an express delivery unit. This unit focuses on time-sensitive shipments, offering quick and secure delivery options for urgent packages and documents.
  • Supply Chain Management: Zeleris understands the importance of effective supply chain management. To assist businesses in streamlining their operations, the company offers specialized services in inventory optimization, warehouse management, and distribution network design.

Zeleris has expanded its network to operate in multiple countries, allowing businesses to access its reliable services across different regions. While its headquarters are located in Spain, Zeleris has a strong presence in several other countries, including:

  • Portugal: Zeleris has a well-established network in Portugal, enabling seamless shipping and logistics solutions for businesses operating in the country.
  • France: With its presence in France, Zeleris offers transportation and freight forwarding services to facilitate trade between Spain and France.
  • Germany: Zeleris operates in Germany, providing organizations with comprehensive logistics support to optimize their supply chains and enhance operational efficiency.
  • United Kingdom: Zeleris has extended its services to the United Kingdom, offering reliable shipping solutions to and from this key European market.

Additionally, Zeleris has strategic partnerships and alliances with international logistics providers, expanding its reach and ensuring global coverage for the benefit of its clients.

Overall, Zeleris has a rich history of growth and innovation in the logistics industry. Its diverse operating units and expanding presence in various countries make it a leading choice for businesses seeking reliable and efficient shipping solutions.

Common shipment tracking statuses

Status Description
The shipment is pending on the platform. The shipment is waiting to be processed on the respective platform.
Transportation has been received. The shipment has been accepted by the transport service.
The final delivery has not been completed yet. The shipment has not yet reached its final destination.
The shipment has been processed at its origin. The shipment has been prepared and ready for transport at the initial place of dispatch.