Zeleris tracking

What is Zeleris?

Zeleris is a Spanish company specializing in transport and logistics, a subsidiary of the Telefónica group, one of the world's largest telecommunications operators. Founded in 1999 under the name Aeris in Madrid, the company quickly evolved to become a major player in the logistics sector in Spain and internationally. The company's full legal name is Telefónica Servicios Integrales de Distribución S.A.U., which reflects its ownership by the Spanish telecommunications giant.

Zeleris's history is closely linked to the growth of e-commerce and the increasing logistics needs that result from it. From its first year of existence, recognizing the importance of expanding its services to meet rapidly growing demand, the company abandoned the Aeris name to adopt its current designation, Zeleris. This transition marked the beginning of an ambitious diversification strategy that would transform the company into a comprehensive logistics provider.

In 2003, Telefónica Spain entrusted Zeleris with the final-mile distribution contract, a decisive step that forced the company to significantly develop its capabilities to handle over two million annual deliveries. The following year, in 2004, Zeleris was integrated into TGestonia, the Telefónica Group's Shared Services Center, strengthening synergies within the conglomerate. ISO 9001:2000 certification, obtained in 2006, crowned these continuous improvement efforts and testified to the company's commitment to service quality.

• Date of creation: 1999, initially under the name Aeris, in Madrid, Spain
• Parent company: Grupo Telefónica, Spanish multinational telecommunications operator
• Legal name: Telefónica Servicios Integrales de Distribución S.A.U.
• Headquarters: Avda. Ronda del Sur, 1 Pol. Industrial Los Almendros, Torrejón de Ardoz, Madrid 28850, Spain
• Annual revenue: Over 100 million euros annually
• Annual volume: Over 8 million shipments and 6.5 million orders prepared
• Workforce: A team of 1200 permanent employees, potentially reaching an additional 900 people during peak activity periods

2013 was a major strategic turning point for Zeleris with the takeover of Movistar's mobile phone wholesale business in Spain. This acquisition allowed the company to diversify its revenue streams while strengthening its position within the Telefónica ecosystem. In 2015, the eyewear brand Hawkers chose to delegate all of its logistics to Zeleris, demonstrating the confidence that major retailers place in this service provider.

Zeleris's core values are based on teamwork, speed, service, commitment, responsibility, and quality. These principles guide all company employees in their daily mission: ensuring reliable and efficient delivery for both individuals and businesses. Zeleris's market positioning is distinguished by its dual expertise in express messaging and integrated logistics solutions, allowing it to meet the most varied needs of its customer base.

Over the years, Zeleris has developed a prestigious client portfolio including recognized brands such as Movistar, Privalia, Hawkers, K-Tuin, and Grupo SM. This collaboration with leaders in different sectors reinforces the company's commitment to providing adapted and effective services. The company has thus established itself as the reference logistics provider for the Telefónica Group while conquering diverse markets in e-commerce, publishing, parapharmacy, textiles, and consumer electronics.

In which countries does Zeleris deliver?

Zeleris has developed a distribution network that extends well beyond Spanish borders, allowing the company to offer its services to numerous destinations around the world. The carrier combines its own infrastructure on the Iberian peninsula with a network of international partners to ensure extensive geographic coverage. This strategy allows it to maintain optimal control over service quality while offering truly global reach.

In Spain, the company's country of origin and heart of operations, Zeleris has complete coverage of the peninsular territory as well as the Balearic and Canary Islands. The carrier relies on top-tier logistics infrastructure, particularly its center in Torrejón de Ardoz in the Madrid region, to orchestrate all its national operations. This extensive presence across Spanish territory allows Zeleris to offer competitive delivery times and great flexibility in distribution options.

• Mainland Spain: Complete coverage of all provinces with a dense capillary distribution network
• Balearic Islands: Regular services to Majorca, Minorca, Ibiza, and Formentera
• Canary Islands: Coverage of the entire archipelago with delivery times adapted to geographic distance
• Ceuta and Melilla: Services available to these Spanish enclaves in North Africa

Portugal represents Zeleris's second largest market in terms of direct presence. Geographic proximity and intense commercial exchanges between Spain and Portugal naturally led the company to develop a well-established network in this neighboring country. Shipping and logistics solutions offered in Portugal benefit from the same level of service as Spain, with optimized transit times thanks to the territorial continuity of the Iberian peninsula.

Beyond the Iberian peninsula, Zeleris has extended its presence to several key European countries. In France, the company offers transport and freight shipping services that facilitate bilateral commercial exchanges with Spain. Germany is also among the European destinations served, providing logistics support to local businesses wishing to ship to or from the Iberian peninsula. The United Kingdom, despite Brexit, remains an important destination with shipping solutions adapted to the new regulatory realities.

• Portugal: Well-established network for transport and logistics, with seamless services between the two Iberian countries
• France: Transport and freight shipping services, particularly developed for Franco-Spanish exchanges
• Germany: Logistics support for businesses seeking to access the Iberian market
• United Kingdom: Shipping solutions to and from this major market

For more distant destinations, Zeleris extends its shipping services to over 220 countries worldwide, making it a versatile choice for international logistics. This global reach is made possible through strategic partnerships with international logistics providers and national postal operators in destination countries. The company can thus offer end-to-end solutions for shipments to North America, Latin America, Asia, Africa, and Oceania.

International shipments outside the European Union are subject to applicable customs procedures. Zeleris assists its customers in preparing necessary documents and can handle some of the administrative procedures depending on the options chosen. International delivery times generally range from 3 to 10 business days depending on the destination, the selected transport mode, and any potential customs clearance delays.

What are Zeleris's services and delivery times?

Zeleris offers a complete range of transport and logistics services tailored to the varied needs of its customer base, whether individuals or businesses. The company's offering is structured around several specialized units, each dedicated to a specific market segment. This organization allows Zeleris to guarantee expertise in each area of activity while maintaining overall service quality consistency.

The standard delivery service is Zeleris's basic offering for national shipments in Spain and Portugal. This service aims to deliver packages within 1 to 5 business days, with the exact duration depending on the distance between sender and recipient as well as local distribution conditions. This option represents the best compromise between cost and speed for non-urgent shipments.

• Standard delivery: 1 to 5 business days depending on distance and local conditions, ideal for non-urgent shipments
• Express delivery: 1 to 2 business days with priority handling, intended for urgent shipments requiring fast and secure delivery
• Same-day delivery: Service for businesses or individuals needing immediate delivery within a defined local area
• Next-day delivery: Packages are delivered the business day following shipment, with deposit confirmation before a time limit

For urgent shipments, Zeleris operates an express delivery unit emphasizing speed and reliability. This service prioritizes packages for faster transit, generally guaranteeing delivery within 1 to 2 business days. The express offering is particularly suited to important documents and packages whose contents require accelerated handling.

Same-day delivery service represents the fastest option offered by Zeleris. Intended for businesses or individuals needing immediate delivery, this service operates within defined local zones and allows a package to be received within hours of shipment. This solution is particularly suitable for emergency situations where every minute counts.

Time-slot delivery offers recipients the possibility to choose a specific time window for receiving their package. This flexibility addresses the expectations of customers concerned with organizing themselves and not missing delivery. The carrier communicates available time slots and commits to respecting the agreed appointment, thus reducing failed deliveries and unnecessary trips.

• Time-slot delivery: Possibility to choose a specific time window for receiving the package
• International shipments: 3 to 10 business days depending on destination and selected transport mode
• International air service: Delivery in 24 to 48 hours for priority destinations

In terms of e-commerce logistics, Zeleris offers an integrated solution including inventory management, order preparation, and last-mile delivery for online stores. This turnkey solution allows e-merchants to focus on their core business while benefiting from a professional and optimized logistics chain. The company processes over 2.3 million orders annually in its dedicated facilities.

Supply chain management is another pillar of Zeleris's offering. The company offers specialized services in inventory optimization, warehouse management, and distribution network design. These services are intended for companies wishing to outsource all or part of their logistics to an experienced partner capable of adapting its solutions to the specific constraints of each industry.

International transport benefits from expert coordination including cross-border shipment management, customs clearance, and administrative procedures. Zeleris relies on its network of partners to ensure service continuity to the final destination, regardless of the country among the 220+ destinations covered.

What are Zeleris's rates and maximum dimensions accepted?

Zeleris's rates vary depending on several determining factors: the weight and dimensions of the package, the type of service selected, the distance to be traveled between origin and destination, as well as any additional options chosen. The company does not publish a standardized price list, preferring a personalized approach that allows quotes tailored to each customer's specific needs.

To obtain an accurate quote, shippers can use Zeleris's online platform or contact customer service directly. Price comparison tools such as Packlink, Genei, or Sendiroo also offer negotiated rates for Zeleris shipments, allowing individuals and small businesses to benefit from discounts of up to 70% compared to public rates. These platforms also simplify the shipping process by centralizing label creation and package tracking.

• Factors influencing price: Actual weight and volumetric weight of the package, dimensions, distance, service chosen, additional options
• Pricing terms: Personalized quote via the official website or partner platforms offering negotiated rates
• Possible savings: Up to 70% discount via comparison and shipping aggregator services

Regarding maximum dimensions and weight accepted, Zeleris applies limits that vary depending on the type of service and destination. For standard domestic shipments in Spain, the maximum weight allowed is 20 kilograms per package and 2 kilograms per envelope. The total weight of the shipment, if it includes multiple packages, cannot exceed 75 kilograms. These limits cover the vast majority of current shipping needs while ensuring safe handling.

Maximum dimensions for standard packages are defined by the sum of three sides rule: length, height, and width added together must not exceed 225 centimeters. The maximum length of a single side is limited to 120 centimeters. These dimensional constraints are essential to ensure package compatibility with automated sorting systems and distribution vehicles.

• Maximum weight per package (standard): 20 kg for packages, 2 kg for envelopes
• Maximum total weight per shipment: 75 kg (sum of all packages)
• Maximum dimensions (L+W+H): 225 cm for standard shipments, 299 cm for Next-Day service
• Maximum length of one side: 120 cm

For Zeleris Día Siguiente (Next Day) service available through certain partner platforms, the limits are slightly different with maximum weight increased to 25 kilograms and maximum dimensions of 299 centimeters for the sum of three sides. This expanded offering allows shipping larger packages while benefiting from fast delivery times.

The Zeleris Internacional Aéreo service, dedicated to international shipments by air, imposes a maximum weight of 25 kilograms and maximum dimensions of 220 centimeters. An additional constraint applies: the maximum value of height added to circumference (calculated as 2 times width plus 2 times length) must not exceed 9400 centimeters. These limits correspond to international air transport standards.

• International Air Service: Max weight 25 kg, max dimensions 220 cm, specific circumference constraint
• Service via Genei/Sendiroo: Max weight 30 kg, max dimensions 225 cm (L+W+H), max side 120 cm

It is important to note that Zeleris does not accept certain types of goods, regardless of their size or weight. The company notably refuses tires, auto dismantling parts, and car doors. Other restrictions may apply to dangerous goods, perishable products, and items of exceptional value. Shippers are invited to consult the general terms and conditions to learn the complete list of prohibited articles or those subject to particular conditions.

What are Zeleris's delivery options?

Zeleris offers various delivery methods to adapt to its customers' constraints and preferences. Home delivery is the main distribution method, allowing recipients to receive their packages directly at their chosen address. This option remains the most widespread for shipments made by the company, offering maximum comfort to people available at their home or workplace to receive packages.

Time-slot delivery service allows recipients to choose a specific time window for receiving their package. This option addresses the expectations of customers concerned with organizing themselves and not missing their delivery. By scheduling a delivery appointment, recipients avoid prolonged waiting and reduce the risk of delivery failure in case of absence.

• Home delivery: Direct distribution to the address indicated by the shipper, whether a private home or business address
• Time-slot delivery: Choice of a specific time window for package reception, subject to availability
• Same-day delivery: For urgent shipments within a defined local area, with distribution within hours of shipment

For professional clients and e-merchants, Zeleris offers integrated logistics solutions including order preparation from their warehouses and last-mile distribution. This approach allows online sellers to delegate their entire logistics chain to a single partner, simplifying operational management and guaranteeing a consistent customer experience.

Delivery notifications are an integral part of Zeleris's service. Recipients are informed of their package's progress by email or SMS at different stages of the logistics journey. These alerts allow real-time tracking of shipment status and anticipating delivery time. The Zeleris Tracking application enhances this transparency by sending immediate notifications whenever an important update occurs regarding package status.

• Email and SMS notifications: Automatic alerts at major stages of the package's journey
• Zeleris Tracking application: Real-time notifications and history of past shipments
• Online tracking: Status consultation via the official website or partner platforms

Package tracking is mainly done via Zeleris's official website or through third-party platforms such as AfterShip, 17TRACK, Ship24, or Ordertracker. The alphanumeric tracking number assigned to each shipment allows consultation at any time of the package's location and transit history. This complete traceability reassures recipients and allows rapid response in case of anomaly.

Regarding delivery rescheduling, available options depend on the shipment context and service chosen. Zeleris generally recommends recipients contact the shipper or seller in case of modification needs, as it is often the latter who has the necessary authorizations to intervene in the delivery process. Customer service can also be contacted for specific requests.

Regarding ecological partnerships, Zeleris works in Barcelona and Madrid with Koiki, a delivery company specializing in zero CO2 emission routes. This collaboration is part of a sustainable development approach and allows offering more environmentally friendly delivery options in these dense urban areas.

What should I do if my Zeleris package is lost or damaged?

If a package is lost or damaged during a Zeleris shipment, several steps can be taken to obtain compensation. The claims procedure generally follows an established process, although user feedback suggests that direct communication with the carrier can sometimes prove complex. It is therefore recommended to follow a methodical approach to maximize the chances of favorable resolution.

The first step is to verify the shipment status via the online tracking system. A package indicated as delivered but not received, or a status stuck for several days, may signal a problem requiring intervention. This preliminary verification allows gathering the necessary information before contacting the relevant services.

• Check status: Consult online tracking to know the package's last known location
• Gather documents: Tracking number, proof of purchase, photos if damaged, correspondence with the seller
• Respect deadlines: Act quickly, generally within 7 to 15 days following the scheduled delivery date

Contacting the shipper or seller is often the most effective step to resolve a Zeleris delivery problem. Indeed, the carrier itself recommends this approach, as it is the shipper who maintains a direct contractual relationship with Zeleris and has the necessary tools to initiate an investigation or claim. The seller can usually proceed with item replacement or refund more quickly than the carrier.

To contact Zeleris directly, several channels are available. Customer service phone number is 902 16 26 46 (Spanish number). The general email address is [email protected]. The headquarters is located at Avda. Ronda del Sur, 1 Pol. Industrial Los Almendros, Torrejón de Ardoz, Madrid 28850, Spain. It should be noted that some users' feedback mentions difficulties reaching an interlocutor, with automated messages redirecting to the shipper.

• Phone: +34 902 16 26 46 (customer service in Spanish)
• Email: [email protected]
• Mailing address: Avda. Ronda del Sur, 1 Pol. Industrial Los Almendros, 28850 Torrejón de Ardoz, Madrid, Spain

In case of damaged package, it is essential to document the damage upon receipt. Taking photos of the outer packaging and contents before discarding anything allows building a solid claims file. If damage is visible at delivery, it is recommended to issue reservations with the delivery person and mention it on the delivery slip if one is presented for signature.

Compensation conditions depend on applicable general terms and conditions and any insurance taken out by the shipper. Without additional insurance, compensation amounts are generally capped according to transport conventions in force. For high-value shipments, it may be wise to subscribe to ad valorem insurance that covers the package at its declared value.

• Document damage: Photos of packaging and contents, retention of damaged items
• Issue reservations: Mention visible damage upon receipt signature if possible
• Claims deadline: Generally limited in time, act within days of problem discovery
• Insurance: Check if insurance was taken out for the shipment and its implementation conditions

For persistent disputes, recourse to consumer associations or transport mediators may be an option. In Spain, the Organización de Consumidores y Usuarios (OCU) can assist individuals in their proceedings. In other countries, similar mediation or consumer protection bodies exist and can be solicited according to local regulations. These remedies are generally free and can facilitate dialogue with the carrier.

Does Zeleris handle international shipments and customs procedures?

Zeleris offers international shipping services to over 220 countries and territories worldwide, making this carrier a versatile partner for cross-border logistics. The unit dedicated to international transport ensures coordination of shipments, customs clearance, and administrative procedures necessary for packages to cross borders under the best conditions.

Shipments within the European Union benefit from simplified procedures thanks to the absence of customs duties between member states. Packages circulate freely without particular customs formalities, with only standard transport documents being required. This fluidity facilitates commercial exchanges between Spain and other European countries, allowing optimized delivery times.

• Intra-EU shipments: No customs procedures, free movement of goods between member states
• Shipments outside EU: Mandatory customs declaration indicating content, value, and origin of articles
• Required documents: Commercial invoice, content declaration, possibly specific certificates depending on goods nature

For shipments to countries outside the European Union, customs procedures are mandatory. Shippers must complete a customs declaration accurately stating the package contents, tariff classification (HS code), article values, and their country of origin. This information allows the customs authorities of the destination country to assess any applicable duties and taxes.

Customs clearance management can be handled by Zeleris or its partners depending on chosen options. For professional shipments, the company offers solutions including export document preparation and assistance with administrative procedures. Regular shippers can benefit from approved shipper status facilitating recurring formalities.

• Customs duties: Calculated by the destination country authorities depending on goods nature and value
• Import VAT: Generally due by the recipient according to destination country regulations
• Processing fees: Customs handling fees may apply depending on import procedures

Customs duties and import taxes are generally borne by the recipient unless otherwise agreed between parties. The amount of these fees depends on the nature of goods, their declared value, and regulations in force in the destination country. Certain items may benefit from exemptions or reduced rates under bilateral trade agreements.

Zeleris Internacional Aéreo service allows fast deliveries to priority international destinations, with 24 to 48-hour delivery times for countries covered by this premium service. This option is particularly suited to urgent shipments requiring accelerated routing despite geographic distance. Weight and dimension limits specific to this service (maximum 25 kg, 220 cm cumulative dimension) correspond to air transport standards.

• Standard international timelines: 3 to 10 business days depending on destination and customs clearance
• Express air service: 24 to 48 hours to priority destinations
• International tracking: Traceability maintained throughout the journey, including transfer to local partners

Export and import restrictions vary by destination country. Certain goods are prohibited or subject to special authorizations: food products, medicines, products of animal origin, counterfeit articles, dual-use goods, etc. Shippers must research applicable regulations before sending packages to sensitive destinations.

If blocked in customs, Zeleris or its local partner informs the shipper or recipient of any additional documents potentially required. Additional delays related to customs clearance can vary from a few hours to several days depending on case complexity and responsiveness of the parties involved. Precise and complete declaration at shipment time helps minimize delay risks.

Understanding tracking statuses

When tracking a Zeleris package online, different statuses may appear. Here are the main statuses and their meaning: