Track your package

Zalora tracking

ad-todo

How to track my Zalora package?

Ordertracker provides a simple solution to track your Zalora packages. To begin, you'll need a Zalora tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Zalora package in real time.

Where can I find my Zalora tracking number?

Finding your Zalora tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Zalora package moving in the package tracking history?

Dealing with a Zalora package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Zalora or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Zalora customer service or the sender can help resolve shipping delays.

When I track my Zalora package, why does it show as "returned"?

If you're tracking your Zalora package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Zalora package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Zalora to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Zalora may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Zalora might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Zalora package is "returned" in tracking, contact the sender or Zalora customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Zalora policies and circumstances.

Why does the Zalora parcel tracking timeline indicate that my order cannot be found?

When your Zalora parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Zalora system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Zalora yet. Tracking should appear shortly.

Zalora
Company information

About Zalora

Zalora is a leading online fashion retailer in Asia. With a wide range of clothing, shoes, accessories, and beauty products, Zalora offers a convenient and seamless shopping experience to fashion enthusiasts. Established in 2012, Zalora has quickly gained popularity across multiple countries in the Asia-Pacific region. It showcases a diverse collection of local and international brands, catering to various styles and preferences. Zalora's user-friendly website and mobile app provide customers with an effortless browsing and purchasing experience. With its commitment to customer satisfaction, Zalora has become a go-to destination for fashion-forward individuals seeking the latest trends and styles.


Founded 2012
Country Singapore
Avg. delivery 7-90d

How to contact Zalora?

If you are experiencing issues with the delivery process managed by Zalora, please do not hesitate to contact their customer support.

Headquarters Zalora, Singapore, Singapore [email protected] Phone: n/a