Track your package

Zalando tracking

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How to track my Zalando package?

Ordertracker provides a simple solution to track your Zalando packages. To begin, you'll need a Zalando tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Zalando package in real time.

Where can I find my Zalando tracking number?

Finding your Zalando tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Zalando package moving in the package tracking history?

Dealing with a Zalando package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Zalando or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Zalando customer service or the sender can help resolve shipping delays.

When I track my Zalando package, why does it show as "returned"?

If you're tracking your Zalando package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Zalando package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Zalando to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Zalando may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Zalando might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Zalando package is "returned" in tracking, contact the sender or Zalando customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Zalando policies and circumstances.

Why does the Zalando parcel tracking timeline indicate that my order cannot be found?

When your Zalando parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Zalando system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Zalando yet. Tracking should appear shortly.

Zalando
Company information

About Zalando

Zalando is a leading online fashion and lifestyle retailer based in Germany. Founded in 2008, Zalando offers a wide range of clothing, footwear, accessories, and beauty products for men, women, and children. With a strong focus on customer satisfaction, Zalando provides a seamless online shopping experience, offering a vast selection of products from various brands. The company operates in multiple European countries and has gained popularity for its fast and reliable delivery services.


Founded 2008
Country Germany
Avg. delivery 1-20d

How to contact Zalando?

If you are experiencing issues with the delivery process managed by Zalando, please do not hesitate to contact their customer support.

Headquarters Zalando, Berlin, Germany [email protected] Phone: +49030209681584

How long does it take for Zalando to deliver a shipment?

Zalando offers different delivery options depending on the location and the specific product. The estimated delivery time for a shipment can vary, but Zalando strives to deliver packages within a reasonable timeframe. Typically, delivery times can range from 2 to 7 business days within Germany and the EU countries, while international deliveries may take longer.

Zalando provides various types of delivery options to cater to the diverse needs of its customers. These options include standard delivery, express delivery, and click-and-collect services.

  • Standard Delivery: Standard delivery is the most common type offered by Zalando. It is a reliable and cost-effective option for customers who are not in a rush to receive their packages. With standard delivery, the shipment is delivered to the customer's designated address.
  • Express Delivery: For those who need their orders urgently, Zalando also offers express delivery. The express delivery option guarantees rapid shipment and ensures that the order reaches the customer quickly. This service is particularly useful for last-minute events or special occasions.
  • Click-and-Collect: Zalando's click-and-collect service allows customers to order online and pick up their purchases at a designated store. This option is convenient for individuals who prefer to physically collect their items rather than waiting for a delivery. It provides flexibility and saves time for customers who are often on the move.

Zalando Delivery Costs: The delivery costs associated with Zalando shipments can vary depending on factors such as the delivery location, the type of delivery selected, and the order value. In general, standard delivery charges within Germany are often waived or affordable for most orders. However, express delivery may incur higher costs due to its expedited nature. International deliveries typically have higher shipping costs due to longer distances and additional customs formalities.

It's important to note that Zalando occasionally offers promotions, discounts, or even free delivery for certain products or during special occasions. Customers are encouraged to check the Zalando website or app for any ongoing promotions or offers to potentially reduce or eliminate delivery costs.

What does a Zalando tracking number looks like?

A Zalando tracking number is a unique combination of letters and numbers that is assigned to each package for tracking purposes. The tracking number format used by Zalando may vary depending on the shipping carrier or method selected for delivery. Zalando primarily partners with various shipping carriers such as DHL, Hermes, and UPS, among others.

For instance, if your package is shipped through DHL, the Zalando tracking number typically starts with "JVGL" followed by a series of numbers. On the other hand, if UPS is the shipping carrier, the tracking number usually begins with "1Z" followed by a combination of numbers and letters.

It is important to note that the specific format of a Zalando tracking number can vary based on the region and shipping carrier, so it is recommended to refer to the tracking information provided by Zalando or the designated shipping carrier for accurate tracking updates.

More information about Zalando

Zalando is a European online fashion and lifestyle platform established in Berlin, Germany, the company was founded by Robert Gentz and David Schneider, who recognized the growing demand for online shopping in the fashion industry. Initially, Zalando focused solely on selling shoes but quickly expanded its product range to include clothing, accessories, beauty products, and home goods.

From its humble beginnings as an online shoe retailer, Zalando rapidly gained popularity and became a leading player in the e-commerce industry. The company's success can be attributed to its strong focus on customer service, vast selection of fashion products from various brands, and user-friendly digital platform. Over the years, Zalando has made several strategic acquisitions and partnerships to further strengthen its position in the market.

Zalando operates through different units, each serving a specific purpose within its business model.

  • Zalando Fashion Store: The core unit of Zalando, the Fashion Store, offers a wide variety of fashion products for men, women, and children. Customers can browse through an extensive selection of clothing, footwear, accessories, and beauty products from both renowned brands and emerging designers.
  • Zalando Lounge: Zalando Lounge is a members-only shopping club that offers exclusive sales events and limited-time discounts on high-end fashion and lifestyle products. This unit provides a unique shopping experience, allowing members to access premium brands at significantly reduced prices.
  • Zalando Partner Program: To expand its product assortment even further, Zalando introduced the Partner Program, which enables external brands and retailers to sell their merchandise on the platform. This program fosters collaboration between Zalando and its partners, allowing for a broader range of products to be offered to customers.

Zalando has a widespread presence across Europe, serving millions of customers in numerous countries. As of writing, Zalando operates in the following countries:

  • Germany
  • Austria
  • Switzerland
  • Netherlands
  • Belgium
  • France
  • Italy
  • Spain
  • Poland
  • Sweden
  • Denmark
  • Finland
  • Norway

By operating in multiple countries, Zalando has built a strong international customer base and has successfully tailored its services to suit various markets and cultural preferences. The company's extensive reach allows it to cater to a diverse range of fashion tastes and preferences, making it a go-to destination for online shoppers across Europe.