Track your package

Yandex tracking

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How to track my Yandex package?

Ordertracker provides a simple solution to track your Yandex packages. To begin, you'll need a Yandex tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Yandex package in real time.

Where can I find my Yandex tracking number?

Finding your Yandex tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Yandex package moving in the package tracking history?

Dealing with a Yandex package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Yandex or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Yandex customer service or the sender can help resolve shipping delays.

When I track my Yandex package, why does it show as "returned"?

If you're tracking your Yandex package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Yandex package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Yandex to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Yandex may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Yandex might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Yandex package is "returned" in tracking, contact the sender or Yandex customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Yandex policies and circumstances.

Why does the Yandex parcel tracking timeline indicate that my order cannot be found?

When your Yandex parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Yandex system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Yandex yet. Tracking should appear shortly.

Yandex
Company information

About Yandex

Yandex is a leading Russian multinational technology company that specializes in internet-related products and services. Founded in 1997, Yandex offers a wide range of online services, including a search engine, email, maps, news, advertising, and e-commerce. It operates the largest search engine in Russia, providing users with relevant search results and targeted advertising. Yandex.Market, the company's e-commerce platform, enables users to compare prices, read reviews, and make online purchases across various categories such as electronics, fashion, home goods, and more. With its innovative technologies and user-centric approach, Yandex has become a trusted and popular destination for online services and e-commerce in Russia and neighboring countries.


Founded 1997
Country Russia
Avg. delivery 3-24d

How to contact Yandex?

If you are experiencing issues with the delivery process managed by Yandex, please do not hesitate to contact their customer support.

Headquarters Yandex, Moscow, Russia [email protected] Phone: n/a