XPO tracking

What is XPO?

XPO, formerly known as XPO Logistics until 2022, is an American transportation and logistics company that has established itself as one of the major players in the sector on a global scale. Founded in 1989 under the name Express-1 Expedited Solutions in Michigan, the company initially specialized in express freight transportation before undergoing a radical transformation over the following decades to become an integrated logistics giant.

XPO's history is marked by an ambitious expansion strategy based on major acquisitions. In 2011, Express-1 Expedited Solutions merged with another logistics provider and adopted the name XPO Logistics. This name change symbolizes a new strategic direction toward more comprehensive and global logistics services, far exceeding the scope of simple express transportation from its origins.

The company's real turning point came from 2015 onwards with a series of spectacular acquisitions. In April 2015, XPO Logistics acquired French group Norbert Dentressangle for $2.17 billion, plus a debt transfer of €1.08 billion. This operation enabled XPO to establish a massive presence in Europe and become an essential player in road transportation on the continent. A month later, the company acquired Bridge Terminal, a specialist in short-distance American transportation, for $100 million. In September of that same year, XPO finalized the acquisition of Con-way, an American logistics company specializing in less-than-truckload (LTL) freight, for $3 billion.

• Date of establishment: 1989, under the name Express-1 Expedited Solutions, renamed XPO Logistics in 2011
• Headquarters: Greenwich, Connecticut, United States
• European headquarters: Lyon, France (192 Avenue Thiers, 69457 Lyon Cedex 6)
• Global presence: More than 30 countries across multiple continents
• European network: 210 sites and 15 countries covered in Europe
• Historical workforce: Up to 97,000 employees worldwide before restructuring
• Historical revenue: Nearly $18 billion at its peak before restructuring

These successive acquisitions propelled XPO into the global top 10 logistics companies, with revenue exceeding $15 billion and more than 84,000 employees distributed across 1,469 sites in 32 countries. The company historically generated the majority of its revenue in the United Kingdom (29%), France (28%), Spain (12%), and the United States (12%), demonstrating a particularly strong European footprint.

In recent years, XPO has undergone major restructuring aimed at refocusing its activities. In August 2021, the company split off its warehousing operations under the name GXO Logistics, creating a distinct publicly traded entity. In March 2022, XPO announced its intention to separate from its European operations, either through a sale or public offering, while considering splitting its North American operations between LTL transportation and truck brokerage. Today, XPO focuses primarily on less-than-truckload (LTL) freight transportation in North America and road transportation activities in Europe.

In which countries does XPO deliver?

XPO has a particularly extensive geographic coverage, with presence on multiple continents and a logistics network among the densest in the sector. The company operates primarily in North America and Europe, while ensuring connections to Asia-Pacific, the Middle East, and other regions worldwide through its international transportation services.

In Europe, XPO relies on a network of 210 sites distributed across 15 countries. This massive presence enables the carrier to ensure daily connections between major European destinations with particularly dense coverage. The company positions itself as the largest road transportation broker in the region, collaborating with more than 4,000 partner carriers to guarantee sufficient capacity regardless of demand.

• France: Major presence with a warehouse network of 315,000 m² distributed across 20 sites, ensuring complete national coverage
• United Kingdom: XPO is the leader in cross-Channel operations between France and the United Kingdom
• Spain and Portugal: Extended coverage with the ExpressNow service deployed in 2024
• Italy: Developed network with direct connections to major industrial zones
• Germany, Benelux, Poland: Presence in the main logistics hubs of Central Europe
• Romania: Operational site for the ExpressNow service
• Morocco: XPO is the leader in EU-Morocco operations, ensuring regular connections with North Africa

In North America, XPO has a particularly developed network for LTL (Less Than Truckload) transportation, covering all of the United States, including remote territories such as Alaska, Hawaii, and Puerto Rico. The company also ensures cross-border services with Canada and Mexico, relying on partner freight forwarders for final deliveries.

For intercontinental shipments, XPO offers Global Forwarding services allowing the shipment of goods by air, sea, and land between Europe, the Americas, Asia, and Russia. Through its international network of partners, the company can deliver to virtually any destination worldwide, regardless of the size, weight, or shape of the goods.

In March 2025, XPO extended its ExpressNow service across Europe. Following a successful initial deployment in Spain, Portugal, Italy, and Morocco in 2024 that processed several thousand shipments to more than 25 countries, the company deployed this service from its operational sites in France, Romania, and Poland. The network now includes more than 200 agencies across Europe for optimal coverage of urgent shipments.

What are XPO's services and delivery times?

XPO offers a complete range of transportation and logistics services adapted to different business needs. The offering is structured around several major service categories, ranging from standard pallet transportation to custom solutions for bulky or urgent goods. The company particularly emphasizes the reliability and timeliness of its deliveries.

LTL (Less Than Truckload) transportation is the core business of XPO in North America. This service allows shippers to send goods that do not require a full truck, by sharing space with other loads. This solution combines cost-effectiveness and CO2 emission reduction, while guaranteeing competitive delivery times for national or international pallet shipments, whether regular or occasional.

• Standard ground delivery: Cost-effective solution for non-urgent shipments, with routing in several business days depending on distance traveled
• Accelerated delivery: For urgent shipments, this service ensures faster transit with possible arrival on the next business day after pickup
• Same-day or next-day delivery: Through its strategically located facilities, XPO offers express delivery services for critical shipments
• Full truckload (FTL) transportation: Full truck solutions for all routes, ensuring reliable capacity with top quality
• Network Service (1 to 6 pallets): Daily connections across Europe with expertise in all business sectors
• ExpressNow: Custom solutions for critical shipments with deliveries in more than 25 European countries

XPO also offers premium delivery services intended for delicate, high-value, or bulky items requiring special care. Qualified professionals ensure home delivery, unpacking, installation, and removal of packaging. This high-end service is particularly suited for the furniture, appliances, and electronics sectors.

Last-mile delivery represents a strategic service for XPO, which ensures the secure transportation of bulky items directly to the recipient's door. The company has a pallet distribution and last-mile delivery network on a national scale, a specialized and sustainable fleet, and the expertise of dedicated teams to design custom delivery solutions for B2B and B2C companies.

Regarding international delivery times, XPO announces a range of 1 to 20 days depending on destinations and chosen services. Delivery times vary based on the mode of transportation (air, sea, or land), the distance to be traveled, and any customs formalities for shipments outside the European Union. For intra-European connections, delivery times are generally shorter due to the company's dense network.

XPO has a historic partnership with the Tour de France, renewed in November 2024 for six additional years. This contract extends an emblematic collaboration that began in 1980, making XPO the official carrier of the Tour de France and the Tour de France Femmes. This collaboration illustrates the company's ability to manage complex logistics operations requiring perfect coordination of delivery times.

What are XPO's rates and maximum dimensions accepted?

XPO Logistics adopts a personalized pricing approach that adapts to the specifics of each shipment. Unlike some carriers that offer fixed pricing grids, XPO establishes custom quotes based on multiple parameters. This flexibility allows customers to obtain optimized rates corresponding exactly to their logistics needs.

The cost of XPO's shipping services varies according to several determining factors. The weight and dimensions of the shipment constitute the first calculation elements, to which are added the distance to be traveled, the chosen transportation mode, and requested additional services. To obtain an accurate quote, it is recommended to use XPO's online tools via the XPO Connect platform or to contact the company directly.

• Weight: Actual weight and volumetric weight are taken into account to determine taxable weight
• Dimensions: The length, width, and height of the shipment directly influence the rate
• Distance: Charges increase with the distance traveled between origin and destination
• Transportation mode: Air transportation is more expensive than maritime or land transportation
• Urgency: Express and same-day services involve significant surcharges
• Additional services: Delivery with tailgate, installation, unpacking generate additional fees

Regarding accepted dimensions, XPO positions itself as a specialist in pallet and bulky goods transportation. For the Network pallet transportation service, the company accepts standard European formats of 1200 x 800 mm and 1000 x 1200 mm. A standard European pallet typically supports up to 1500 kg of load. Shipments may include 1 to 6 pallets per shipment under the Network service.

For oversized items and heavy loads exceeding 70 kg, XPO offers adapted messaging and freight solutions. The company has the necessary equipment to handle bulky goods or irregularly shaped merchandise that cannot be processed by traditional parcel carriers. Delivery with a lift gate is available to facilitate the loading and unloading of heavy goods.

XPO also accepts the transportation of dangerous goods in accordance with ADR legislation, with the exception of classes 1 (explosives), 6 (toxic and infectious substances), and 7 (radioactive substances). This capability allows companies in the chemical and industrial sectors to entrust their sensitive shipments to a qualified carrier with the necessary authorizations.

XPO's pricing model is designed to be as adaptable as its service offerings. The company adjusts costs to each individual shipment, providing additional services according to the customer's specific needs. For regular shipments, contracts can be negotiated to benefit from preferential pricing conditions. Reservations must be made no later than one day before the scheduled pickup, until 3 PM.

What are XPO's delivery options?

XPO offers several delivery options allowing recipients to receive their goods under the best conditions. The company is particularly distinguished in the delivery of bulky and oversized products, a segment that has experienced strong growth since the COVID-19 health crisis with increased online purchases of furniture and appliances.

Home delivery is XPO's main service for individuals. The carrier ensures the transportation of bulky goods directly to the recipient's door, with real-time tracking accessible via the XPO Connect platform. This solution serves both professionals (B2B) and individuals (B2C) and may include additional services such as unpacking and installation.

• Standard home delivery: Secure routing to the recipient's address with prior notification
• Scheduled delivery: Ability to choose a delivery time slot adapted to the recipient's availability
• Premium delivery with installation: High-end service including unpacking, installation, and removal of packaging
• Contactless delivery: Option developed with electronic signature synchronization
• Automated rescheduling: In case of missed appointments, XPO Connect offers automatic rescheduling
• Night deliveries: Available for professionals requiring receipts outside business hours

XPO has developed advanced features for managing delivery appointments. The XPO Connect platform notably enables automated rescheduling of missed appointments and optimized route planning. The company manages more than 10,000 delivery points already having a scheduled timetable, facilitating delivery coordination for regular customers.

For businesses, XPO offers secure access services and special handling requirements adapted to each delivery site's constraints. Whether goods are intended for a warehouse, store, or industrial site, XPO's expertise and vast network guarantee safe delivery and compliance with each customer's specific procedures.

Shipment tracking is a central element of the customer experience at XPO. The global visibility platform allows customers to track their shipments, containers, and orders in real-time from point of origin to final destination. Users can acknowledge receipt of shipments, access customs documents and invoices, and view delivery stages in real-time from a single interface.

XPO has also developed reverse logistics services to support the circular economy. The company commits to its customers to collect electric bikes and fitness equipment directly from consumers' homes, facilitating returns and recycling of end-of-life products.

What should I do if my XPO package is lost or damaged?

In case of a problem with an XPO shipment, it is essential to act quickly and follow a precise procedure to maximize the chances of obtaining compensation. The recipient's responsiveness upon receipt and the quality of documentation provided are decisive for processing any claim.

The first crucial step occurs at the time of goods receipt. If you notice visible damage to the packaging or goods, it is imperative to issue precise and detailed reservations on the delivery receipt before signing it. These reservations must accurately describe the nature of the damage observed. Warning: the mention "subject to unpacking" has no legal value and does not protect your rights.

• Reservations at delivery: Precisely note any damage observed on the delivery receipt (missing parcels, torn packaging, impact marks, etc.)
• Deadline for non-apparent damage: Send a written claim as soon as possible (generally within a few business days according to local legislation) for damage discovered after unpacking
• Initial contact: Call XPO customer service to inform them of your intention to file a claim
• Written claim: Send a registered letter with acknowledgment of receipt detailing the problem encountered
• Documents to attach: Copy of delivery receipt, invoice confirming merchandise value, photos of damage, CMR transport document for international transport

To contact XPO's claims department, you can reach the European headquarters at +33 (0)4 72 83 66 00 or send an email to [email protected]. The postal address of the European headquarters is: 192 Avenue Thiers, 69457 Lyon Cedex 6, France. Local contact information is also available depending on countries. Often, claims from the recipient must be validated by the shipper, so it is recommended to coordinate your actions.

Regarding compensation, it is important to understand that the carrier's liability is contractually limited. Without additional insurance taken out at the time of shipment, the compensation paid will generally be less than the actual value of the merchandise. This limitation of compensation is governed by general terms and conditions of sale and international transportation conventions.

XPO offers customized insurance with optional coverage beyond standard carrier liability limits. This "ad valorem" insurance guarantees the beneficiary up to the declared value of the merchandise and protects against standard indemnity limitations. In case of total or partial loss, insurance compensates the owner according to the agreed value. If goods are damaged, insurance covers repair or replacement of the items.

For online purchases, we remind you that in most countries, the seller remains responsible for proper delivery of the order, even if the carrier is at fault. The buyer can generally claim delivery of a replacement product or its refund directly from the seller, who will then turn to the carrier if necessary.

Does XPO handle international shipments and customs formalities?

XPO has in-depth expertise in managing international shipments and associated customs formalities. The company offers Global Forwarding services that allow goods to be shipped to any destination worldwide by air, sea, and land, while taking care of all administrative and regulatory aspects.

XPO's Global Forwarding division is specifically oriented toward international trade and allows delivery of all types of packages, regardless of their size, weight, or shape. This service relies on XPO's international network, which ensures connections primarily between Europe, the Americas, Asia, and Russia. XPO navigates through worldwide regulations, customs requirements, and logistics processes to guarantee that goods arrive at their destination without issue.

• Document preparation: XPO supports preparation of import, export, and transit customs formalities for air, sea, and road transportation
• Customs brokerage: As an authorized customs broker, XPO offers specialized advice for each business sector
• AEO certification: XPO holds the status of Authorized Economic Operator, guaranteeing compliance with European regulatory standards
• Complete management: The company handles all necessary documents, customs duties, and insurance on behalf of its clients
• ExpressNow service: International solutions with express customs clearance management as needed

For shipments within the European Union, no specific customs formalities are required thanks to the single market. Goods circulate freely between member states without border controls or specific documents. This administrative simplicity is a major advantage for companies exporting to European countries served by XPO.

For shipments outside the European Union, several documents are generally necessary. The commercial invoice plays a central role as the primary basis for goods clearance, allowing customs authorities to determine applicable duties and taxes. The CN23 customs declaration is mandatory for parcels destined for third countries and justifies the origin, nature, and value of shipments. The EORI number (Economic Operator Registration and Identification) is required for any economic operator involved in import-export operations with the EU.

XPO's team of customs consultants possesses in-depth understanding of local and global customs procedures. The complex and strict nature of customs, with its constantly evolving rules and regulations, requires a high level of expertise that the company makes available to its clients. Consultants provide support and advice on implementing special customs procedures and obtaining necessary authorizations.

Customs duties and import taxes generally remain the recipient's responsibility for international shipments, unless otherwise agreed between the parties. XPO can nevertheless manage payment of these duties on behalf of the client as part of its brokerage services. Delivery times may be extended in case of customs inspection or incomplete documentation, hence the importance of properly preparing international shipments.

Understanding tracking statuses

When you track an XPO package online, different statuses may appear. Here are the main statuses and their meaning: