XPO tracking
How to track my XPO package?
Ordertracker provides a simple solution to track your XPO packages. To begin, you'll need a XPO tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your XPO package in real time.
Where can I find my XPO tracking number?
Finding your XPO tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my XPO package moving in the package tracking history?
Dealing with a XPO package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact XPO or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, XPO customer service or the sender can help resolve shipping delays.
When I track my XPO package, why does it show as "returned"?
If you're tracking your XPO package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a XPO package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead XPO to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, XPO may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, XPO might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your XPO package is "returned" in tracking, contact the sender or XPO customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on XPO policies and circumstances.
Why does the XPO parcel tracking timeline indicate that my order cannot be found?
When your XPO parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in XPO system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by XPO yet. Tracking should appear shortly.
About XPO
XPO is a global transportation and logistics company that provides a wide range of supply chain solutions. With operations in over 30 countries, XPO offers services such as freight transportation, warehousing, distribution, and last-mile delivery. The company focuses on delivering innovative and technology-driven solutions to meet the evolving needs of its customers. XPO's extensive network and expertise enable efficient and reliable shipment delivery across various industries.
How to contact XPO?
If you are experiencing issues with the delivery process managed by XPO, please do not hesitate to contact their customer support.
Transport and logistics with reliable and punctual deliveries
XPO is known for the reliability and punctuality of its deliveries. However, the transit time of a shipment may vary depending on various factors, including the distance to be covered, the selected mode of transport, and any additional services requested.
For domestic shipments (notably in the United States), XPO offers several delivery modes to meet the diverse needs of its customers. These options include:
- Ground delivery ground delivery is an economical solution for non-urgent shipments. Transit usually takes a few business days, with the exact duration mainly depending on the distance.
- Expedited delivery when time is of the essence, customers can opt for XPO's expedited delivery service. This option ensures much faster transit. In many cases, the goods can arrive as early as the next business day after pickup, depending on the distance and specific requirements.
- Same-day or next-day delivery XPO understands the importance of immediate deliveries for urgent shipments. Thanks to its network of strategic locations, the company offers same-day or next-day delivery services for the most critical shipments. This flexibility allows businesses to meet tight deadlines and respond to urgent customer demands.
- Premium delivery XPO's premium delivery service goes beyond standard transport. It offers a higher level of service for delicate, high-value, or bulky items requiring special care, such as specific handling or on-site assembly upon delivery. Qualified professionals handle everything, including in-home delivery, unpacking, installation, and packaging removal, ensuring a seamless experience for the recipient.
- Last-mile delivery XPO specializes in last-mile delivery, serving both individuals and businesses. This service ensures the safe transport and delivery of bulky items (such as furniture, appliances, or electronic equipment) directly to the recipient's door. With efficient planning and real-time tracking, XPO guarantees a fast and reliable final delivery.
As for the cost of shipping services at XPO, it also varies according to several factors: the weight and dimensions of the shipment, the distance to be covered, the chosen mode of transport, any additional services (such as premium delivery), and any ancillary fees. It is recommended to contact XPO directly or use their online quoting tools to obtain precise pricing information tailored to the specific characteristics of the shipment.
Please note that delivery times and specific costs may vary depending on the origin/destination location and the nature of the shipment. It is always advisable to inquire directly with XPO or check their website for the most up-to-date and accurate information regarding delivery times and rates.
What does an XPO tracking number look like?
An XPO tracking number is a unique identifier assigned to each shipment to ensure its tracking throughout its transit. This number generally consists of a combination of numbers and letters. Most of the time, it appears as 10 digits followed by a hyphen, then a few additional characters. Each segment of the number serves a specific role in identifying and locating the package.
The first digits of the tracking number correspond to the carrier code exclusive to XPO, which distinguishes an XPO shipment from those of other carriers. The following digits indicate the reference number specific to the package (this can be generated by the sender or assigned by XPO) and serve as the unique identifier of the shipment.
After the reference number, a hyphen separates it from the additional characters providing information about the origin, destination, or other relevant details of the shipment. These characters vary depending on the specific requirements of the shipment and the services used.
It should be noted that the format of XPO tracking numbers may change depending on the type of service used (road, air, sea, etc.). In some cases, XPO also offers specialized tracking numbers for certain industries or specific service levels. Customers can access their tracking information via the XPO website or the company's mobile app by simply entering the tracking number to receive real-time updates on their package's transit.
History and development of XPO Logistics
XPO Logistics is a global transportation and logistics company that has established itself as one of the leading players in the industry. The company traces its origins back to 1989 when Michael Welch founded Express-1 Expedited Solutions, initially focused primarily on express transportation. Over the years, the company has gradually expanded its services and offerings through a series of strategic acquisitions and partnerships.
In 2011, Express-1 merged with another logistics provider, resulting in the creation of XPO Logistics. This turning point marked the beginning of a much more global approach for the company, which then expanded its scope well beyond the initial expedited transportation.
Since that date, XPO Logistics has experienced significant growth fueled by numerous acquisitions. These successive acquisitions have allowed the company to diversify its services and significantly increase its presence in the international market. Notable acquisitions include Jacobson Companies, Con-way Inc., and Norbert Dentressangle, among others. These strategic operations have not only expanded XPO's service capabilities but also strengthened its geographic coverage on a global scale.
Services and global presence of XPO Logistics
XPO Logistics operates through several business units, each specializing in a different aspect of transportation or logistics. This multi-specialist model allows XPO to offer a comprehensive range of solutions and meet the varied needs of its customers. The main operational divisions of XPO include:
- Transportation this division focuses on providing freight transportation solutions, including truckload brokerage, less-than-truckload (LTL) shipping, last-mile delivery, as well as managed and intermodal transportation services. XPO relies on a vast network of partner carriers to ensure efficient and reliable transit by various modes.
- Supply chain this entity offers end-to-end logistics solutions encompassing warehouse management, distribution, e-commerce order fulfillment, reverse logistics (returns management), and industrial contract logistics. With a global network of warehouses and distribution centers, XPO optimizes its customers' supply chains and improves operational efficiency across numerous sectors.
- Logistics this unit is dedicated to managing the complex supply chain operations of clients, offering integrated solutions tailored to specific needs. XPO's logistics services include, among others, order management, inventory optimization, demand planning, supplier management, and transportation organization.
The company has an extensive geographic presence, operating in a large number of countries worldwide. With an international reach, it serves clients from various industries located on multiple continents. Although the list of covered countries may vary according to its divisions and services, XPO has established itself across North America, a large part of Europe, the Asia-Pacific region, and other areas of the globe.
It should be noted that XPO's scope of activity may evolve over time based on market dynamics, strategic decisions, and acquisitions. The company maintains a flexible approach to adapt to the changing needs of its customers and the evolving logistics sector.
XPO Logistics tracking statuses
| Status | Description |
|---|---|
| Undeliverable | The delivery attempt for this shipment was unsuccessful, and it is now considered undeliverable. The shipment remains at the destination center awaiting instructions from the sender |
| Transfer | The shipment is currently in transit |
| Shipment canceled | This shipment has been canceled |
| Returned to depot without delivery attempt | The shipment was returned to the destination center without any delivery attempt being made. It will be re-delivered on the next business day |
| Refused for damaged package | The recipient refused the delivery due to damage observed on the package. The shipment remains at the destination center awaiting instructions from the sender |
| Delivery refused | The recipient refused the delivery. The shipment is at the destination center awaiting instructions from the sender |
| Registered in the system | The details of this shipment have been registered in XPO's tracking system |
| Possible delay alert | XPO has issued a notification indicating a risk of delay for this shipment |
| Picked up | The shipment has been picked up by the origin center and registered in our system |
| Excess shipment | This shipment includes excess goods not initially planned compared to the order |
| Out for delivery | The shipment is on its way to be delivered to the recipient |
| Main PRO of a split shipment | This shipment has been split into multiple parts, loaded onto different trailers. This PRO number serves as the main reference for tracking the entire shipment, while each secondary shipment is assigned a distinct freight number |
| Delay observed, no notification sent | The shipment has been delayed, but no delay notification had been issued about it |
| Delayed | The shipment will not be delivered on the initially scheduled date |
| International shipment to Mexico handed over to forwarder | The shipment has been handed over to a forwarder for transport to Mexico and is in transit |
| International shipment from Mexico handed over to forwarder | The shipment has been handed over to a forwarder and is in transit from Mexico |
| Awaiting customs clearance at destination | The shipment is held at the destination center awaiting customs clearance (customs formalities) |
| Awaiting pickup by local carrier | A local carrier has been informed that this shipment is waiting for them at the destination center. This third-party carrier will be responsible for delivering the package to the final recipient |
| Update: arrived on time | The shipment has finally arrived on time, although a delay alert had been sent previously |
| Update: delay confirmed | The shipment has indeed been delayed, in accordance with the delay alert sent previously |
| Final delivery pending verification | The different parts of this split shipment have been delivered, but an inconsistency in the total weight has been observed. A manual verification of all shipping documents is underway: once this check is completed, the status will change to "Delivered" definitively |
| En route to Puerto Rico | The shipment has reached an intermediate transit center in Puerto Rico |
| En route to Hawaii | The shipment has reached an intermediate transit center in Hawaii |
| En route to Alaska | The shipment has reached an intermediate transit center in Alaska |
| En route to an intermediate center | The shipment is in transit to an intermediate transit center |
| En route to the destination center | The shipment is in transit to the final destination center |
| Proof of delivery available | A digital image of the proof of delivery (delivery receipt) is now available for this shipment |
| Partial delivery - incomplete shipment | Only part of the total shipment has been delivered to the recipient. The missing portion of the shipment is reported as an "exception" in the tracking |
| Delivered to recipient | The shipment has been handed over to the recipient |
| Delayed en route to an intermediate center | The shipment has been delayed during its transit to an intermediate transit center |
| Delayed en route to the destination center | The shipment has been delayed during its journey to the final destination center |
| Consolidation of shipments by recipient | Multiple shipments destined for the same recipient are being consolidated onto the same trailer at the destination center, for a subsequent grouped delivery as requested by the recipient |
| Image of the shipping document available | An image of the shipping document for this shipment is now available |
| Awaiting unloading at recipient | The shipment has arrived at the recipient and is awaiting unloading by them |
| Unsuccessful delivery attempt | A delivery attempt was made, but the recipient was unable to receive the package. The shipment will not be re-delivered until the recipient or sender contacts XPO for further instructions |
| At the origin center | The shipment is currently at the origin center |
| At the intermediate center | The shipment is currently at an intermediate transit center |
| At the destination center | The shipment is currently at the destination center |
| Arrived at the intermediate center | The shipment has arrived at an intermediate transit center |
| Arrived at the destination center | The shipment has arrived at the destination center |
| Appointment required at destination | The shipment is held at the destination center awaiting a delivery appointment to be scheduled or honored, at the recipient's request |
| Missing shipment | The destination center reports that the shipment has not arrived as expected and is considered missing |