Track your package

Wildberries tracking

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How to track my Wildberries package?

Ordertracker provides a simple solution to track your Wildberries packages. To begin, you'll need a Wildberries tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Wildberries package in real time.

Where can I find my Wildberries tracking number?

Finding your Wildberries tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Wildberries package moving in the package tracking history?

Dealing with a Wildberries package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Wildberries or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Wildberries customer service or the sender can help resolve shipping delays.

When I track my Wildberries package, why does it show as "returned"?

If you're tracking your Wildberries package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Wildberries package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Wildberries to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Wildberries may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Wildberries might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Wildberries package is "returned" in tracking, contact the sender or Wildberries customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Wildberries policies and circumstances.

Why does the Wildberries parcel tracking timeline indicate that my order cannot be found?

When your Wildberries parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Wildberries system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Wildberries yet. Tracking should appear shortly.

Wildberries
Company information

About Wildberries

Wildberries is a leading online retailer based in Russia. With a wide range of products including fashion, electronics, home goods, beauty, and more, Wildberries offers a convenient and reliable shopping experience to its customers. The company was founded in 2004 and has since grown to become one of the largest ecommerce platforms in Russia. With a strong focus on customer satisfaction, Wildberries ensures timely delivery and excellent customer service. The company employs a large workforce to handle its operations and provide support to its customers. Wildberries is known for its efficient shipment delivery, ensuring that customers receive their orders in a timely manner.


Founded 2004
Country Russia
Avg. delivery 3-24d

How to contact Wildberries?

If you are experiencing issues with the delivery process managed by Wildberries, please do not hesitate to contact their customer support.

Headquarters Wildberries, Moscow, Russia [email protected] Phone: n/a