Wegobuy tracking

What is Wegobuy?

Wegobuy is a specialized platform offering Chinese purchasing agent services, allowing international consumers to easily access products sold on Chinese e-commerce websites. Launched in 2019, this company quickly established itself as one of the major players in the purchasing intermediary sector, offering a comprehensive solution for ordering items from platforms such as Taobao, Tmall, JD.com, Weidian and Vipshop. Wegobuy's headquarters is located in Shenzhen, China, with an administrative presence also registered in the United Kingdom under the entity YUN LIAN (UK) TECHNOLOGY CO., LIMITED.

Wegobuy's concept is based on an intermediation model that removes the language and logistics barriers faced by foreign buyers wishing to purchase Chinese products. The platform acts as a commercial agent: it purchases items in yuan from local sellers, receives them in its central warehouse in China, performs quality checks, then ships them to the customer's final destination country. This all-in-one service has attracted an international clientele particularly present in fashion, sneakers and collectibles communities.

• Creation date: 2019, the year the platform was officially launched for international buyers
• Headquarters: Shenzhen, China, with a legal entity registered in London, United Kingdom
• Business sector: Purchasing agent and international reshipping service from China
• Partner platforms: Taobao, Tmall, JD.com, Weidian, Vipshop and Xiaomi
• Service area: Delivery to more than 82 countries and regions worldwide

Wegobuy primarily serves individuals who wish to purchase products available only on Chinese markets or at more advantageous prices than elsewhere. The platform stands out with its interface available in English and several other languages, considerably facilitating the user experience for non-Chinese speakers. Wegobuy's business model is based on international shipping fees and additional services, with the company not charging a direct commission on the price of purchased products.

Wegobuy's emergence is part of the context of the democratization of cross-border shopping between China and the rest of the world. With the growth of platforms like Taobao that are filled with millions of references at attractive prices, demand for reliable intermediary services has continued to grow. Wegobuy has successfully responded to this demand by offering a responsive service, transparent procedures, and solid logistics expertise acquired quickly thanks to an experienced team in the field.

To which countries does Wegobuy deliver?

Wegobuy ensures extensive geographic coverage, allowing buyers from around the world to receive packages shipped from its Chinese warehouses. The platform currently serves more than 82 countries and regions, covering major markets in Europe, North America, South America, Asia, Oceania and the Middle East. This broad coverage is supported by partnerships with numerous international carriers and postal services.

In Europe, Wegobuy has developed a particularly strong presence through its integration into the IOSS system (Import One-Stop Shop), which greatly simplifies customs procedures for European buyers. This system allows for VAT prepayment at the time of purchase, avoiding surprises and delays at customs clearance for orders valued below 150 euros. Packages thus arrive directly to the recipient without additional administrative procedures.

• Europe: France, United Kingdom, Germany, Spain, Italy, Netherlands, Belgium, and all European Union countries benefit from the IOSS system
• North America: United States and Canada, with varied shipping options ranging from economical to express
• Asia-Pacific: Japan, South Korea, Australia, New Zealand, Singapore, Malaysia and many other countries in the region
• South America: Brazil, Argentina, Chile, Mexico and other Latin American countries
• Middle East and Africa: United Arab Emirates, Saudi Arabia, South Africa and several other destinations

Available shipping methods vary depending on the destination country. Some regions benefit from a wider choice of carriers and logistics lines, while others may have more limited options. Wegobuy advises its customers on the best options based on their location, package weight and budget or time constraints. The platform regularly updates its partner network to improve coverage and rates.

For more remote or underserved destinations, Wegobuy may offer solutions through international postal services such as China Post, which provide near-universal coverage although delivery times are longer. The company continuously works to expand its logistics network to offer competitive delivery options to the largest number of countries possible.

Which carriers does Wegobuy use?

Wegobuy relies on a wide range of carriers and logistics lines to deliver customer packages around the world. The choice of carrier is left to the buyer's discretion at the time of shipment, with each option presenting a different compromise between cost, speed and reliability. This flexibility allows each user to select the solution best suited to their specific needs.

Among the most popular and widely used shipping methods by Wegobuy customers are EMS, EUB and SAL, which are considered reliable options offering a good balance between price and delivery times. These postal services benefit from excellent worldwide coverage and full tracking allowing you to follow the package from China to final delivery.

• EMS (Express Mail Service): International express postal service offering fast delivery times, generally between 7 and 15 days depending on destination, recommended for medium-sized packages
• EUB (e-Packet): Economical and reliable option for small packages up to approximately 2 kg, ideal for lightweight shipments with good value for money
• SAL (Surface Air Lifted): Economical solution for larger shipments over 5 kg, with longer delivery times but advantageous rates
• DHL Express: Premium express messaging service for urgent deliveries, with delivery times of 3 to 7 days to most destinations
• FedEx: Express alternative for fast international shipments with detailed tracking
• UPS: International messaging service offering express and standard options
• China Post: Standard postal service offering the most economical rates for non-urgent shipments

Wegobuy also offers specialized logistics lines adapted to certain regions, such as the Europe Tariffless line which facilitates shipments to European countries by optimizing customs procedures. These dedicated lines are regularly updated and can offer specific advantages in terms of cost or simplified customs clearance.

The choice of carrier depends on several factors that the user must take into account: the weight and dimensions of the package, the destination country, the available budget and the urgency of the delivery. For a package of approximately 2 kg, EUB is generally recommended for its excellent value for money. For heavier shipments exceeding 5 kg, SAL or economical lines allow you to significantly reduce postage fees. Express services like DHL are preferred for urgent shipments or valuable items requiring secure and fast delivery.

Wegobuy also informs its customers of shipping restrictions specific to each carrier. Certain products such as lithium batteries, flammable liquids, cosmetics or regulated items cannot be shipped via all channels. The platform guides the user towards options compatible with the contents of their package and may require the removal of certain items before shipment if necessary.

What are Wegobuy delivery times?

Delivery times for packages shipped via Wegobuy vary considerably depending on the shipping method chosen, the destination country and any customs inspections. Generally speaking, customers can expect to receive their orders within a timeframe of between 7 and 90 days, this wide range reflecting the diversity of available shipping options, from the most economical to the fastest.

It is important to understand that the total delivery time breaks down into several distinct stages. The first phase concerns processing at the Wegobuy warehouse: once all ordered items have arrived at the warehouse and the customer has requested shipment, the logistics team proceeds with consolidation and packaging of the package. This step generally takes a few business days. Wegobuy is recognized for having one of the fastest warehouse processing times on the market among Chinese purchasing agents.

• Express services (DHL, FedEx, UPS): Delivery times of 3 to 10 business days for most destinations, ideal for urgent shipments
• EMS: Delivery times of 7 to 15 business days to Europe and North America, potentially up to 20 days for certain destinations
• EUB: Delivery times of 10 to 25 business days, economical solution for small packages
• SAL and economical lines: Delivery times of 20 to 45 business days, preferred option for large non-urgent shipments
• China Post standard: Delivery times of 30 to 90 days, most economical but slowest option

The stated delivery times are average estimates and may vary depending on several external factors. Peak activity periods such as year-end holidays, Chinese New Year or major commercial operations like Singles' Day can result in significant delays in package processing and delivery. Customs inspections in the destination country may also unpredictably extend delivery times, particularly for international shipments subject to verification.

For European buyers, the IOSS system integrated by Wegobuy generally allows faster customs clearance since VAT is already prepaid. Packages valued below 150 euros thus transit more quickly, without blocking for tax collection. This particularity makes Wegobuy a popular choice among European buyers concerned with minimizing delays related to administrative formalities.

Wegobuy does not guarantee fixed delivery times and recommends that its customers take into account the widest possible ranges when planning their purchases. For time-sensitive orders, choosing an express service is strongly recommended, even if this involves a higher shipping cost. The platform provides a tracking tool allowing you to monitor in real time the progress of each package once shipped.

What are Wegobuy shipping fees?

Shipping fees are one of the main cost items when making a purchase via Wegobuy, and their amount depends on several variables. The calculation of shipping fees takes into account the weight of the package, its dimensions, the destination country and the transport mode selected. Unlike commission fees on products, which do not exist at Wegobuy, postage represents the platform's main source of revenue.

Wegobuy applies a transparent pricing model where the price of products remains identical to that displayed on the original Chinese platforms. The company does not charge a markup on the cost of purchased items, which sets it apart from some competitors. Conversely, the international shipping rates offered by Wegobuy are slightly higher than those of some other purchasing agents. This price difference is partly offset by included services and, for European buyers, by the integration of the IOSS system which avoids additional customs clearance fees.

• No commission fees: The price of products on Taobao, Tmall or JD.com is passed through identically, without markup by Wegobuy
• Variable shipping fees: Calculated based on actual or volumetric weight, carrier and destination
• Paid additional services: Additional detailed photos (approximately 2 yuan), express order processing (5 yuan for one-hour processing)
• Free storage: 180 days of free warehouse storage, allowing you to combine multiple orders
• Basic packaging included: Standard consolidation and packaging are included in shipping fees

To obtain an accurate estimate of shipping fees, Wegobuy provides an online calculation tool on its platform. By entering the estimated weight of the package, its dimensions and the destination country, the user instantly obtains the rates of the different available shipping options. This tool makes it easy to compare the costs and delivery times of each carrier before making your decision.

The purchase consolidation strategy is particularly recommended to optimize shipping fees. Rather than shipping each item separately, customers should accumulate multiple orders in the Wegobuy warehouse and then combine them into a single shipment. This approach allows you to share fixed shipping costs and significantly reduce the cost per item. The 180 days of free storage provide great flexibility for planning these combined shipments.

For new users, Wegobuy regularly offers welcome offers including discount coupons on shipping fees. A welcome bonus of up to 800 yuan in various coupons is often offered to new registrants, allowing you to reduce the cost of your first shipments. These promotions are a good way to test different delivery options at lower cost.

What are Wegobuy delivery options?

Wegobuy offers a complete range of services and options to personalize package shipment and delivery according to each customer's preferences. Beyond simply choosing a carrier, the platform offers many packaging, protection and shipment preparation options that allow you to optimize costs or secure the most fragile items.

One of Wegobuy's most appreciated features is the ability to consolidate multiple purchases into a single package. Items ordered from different sellers are stored in the central warehouse and then grouped into a single international shipment. This consolidation significantly reduces postage since fixed shipping costs are shared among all items. The logistics team optimizes the arrangement of products to minimize the volume and weight of the final package.

• Package consolidation: Combining multiple orders into a single shipment to save on shipping fees
• Removal of original packaging: Removal of unnecessary boxes and packaging from sellers to reduce weight and volume
• Vacuum packaging: Compression of textile items to significantly reduce volume, ideal for clothing
• Enhanced protection: Addition of cushioning materials, bubble wrap or foam to secure fragile items
• Label removal: Removal of clothing labels upon request
• Plastic film protection: Additional plastic film wrapping to protect against moisture

Quality control before shipment is another major asset of Wegobuy. Upon receipt of each item at the warehouse, the team conducts a visual inspection and takes detailed photographs. By default, 5 to 6 high-quality photos are provided free of charge for each product, allowing the customer to verify product compliance before validating shipment. If the product does not meet the description or has defects, it is possible to request a return to the seller or an exchange.

Additional high-definition photos can be requested for a small surcharge of approximately 2 yuan. This option is particularly useful for items requiring more thorough verification, such as branded clothing where you want to examine seams, logos or labels in detail. The photo service allows you to make an informed decision before the package leaves China.

For customers in a hurry, Wegobuy offers an express processing service allowing you to speed up order preparation at the warehouse. For 5 yuan, the order can be prioritized with processing within one hour. This option is useful when you want to take advantage of a particular shipping window or simply receive your package as quickly as possible.

Regarding final delivery, the options depend on the carrier selected and the destination country. Most shipments are delivered to home, but some carriers also offer delivery at pickup points or post offices. Real-time tracking allows you to know the status of package progress and anticipate receipt. Email notifications are sent at each key stage of the package's journey.

What if my Wegobuy order is lost or damaged?

Despite the precautions taken during packaging and shipment, it can happen that a package is lost in transit or arrives damaged at its destination. Wegobuy has implemented procedures to support its customers in these difficult situations and attempt to resolve package issues as satisfactorily as possible. Responsiveness and good documentation are essential to obtain a favorable resolution.

In case of a problem with a package, the first step is to contact Wegobuy customer service via the platform interface. The user center allows you to select the affected package and submit an after-sales service request. It is recommended to provide as much detail as possible about the problem encountered: tracking number, precise description of damage, photos of damaged items or packaging if applicable.

• Quick reporting: Report any problem immediately upon receipt of the package or as soon as an anomaly is detected in the tracking
• Photographic documentation: Take photos of the packaging and damaged items before throwing anything away
• Preservation of evidence: Keep the original packaging and all documents accompanying the package
• Contact via customer space: Use the after-sales service function in the user center to open a file
• Patience in processing: Claims can take several weeks to be processed depending on the complexity of the case

Wegobuy offers optional insurance that customers can purchase at the time of shipping payment. This insurance covers the value of items in case of loss or damage during international transport. For shipments containing valuable items, it is strongly recommended to purchase this protection which provides financial coverage in case of loss. The cost of insurance generally represents a small percentage of the declared value of the package.

If insurance has not been purchased and the package is lost, responsibility and compensation depend on the carrier used and the service terms and conditions. Compensation amounts without insurance are generally limited and may not cover the actual value of items. This is why insurance is particularly recommended for large shipments or those containing fragile objects.

For items that arrive damaged, the claims process often involves providing visual evidence of damage. Wegobuy can then act as an intermediary with the carrier to file an official claim. Processing times vary depending on the carriers and the nature of the damage. In some cases, partial or full compensation may be obtained.

It is important to note that returns after international shipment are complex and costly. If an item does not suit but is not defective, return options are limited. This is why Wegobuy emphasizes the importance of quality control before shipment: the photos provided at the warehouse allow you to detect any problems before the package leaves China, avoiding difficult situations to manage from a distance.

How to contact Wegobuy?

Wegobuy provides several communication channels to answer customer questions and support them throughout their shopping experience. Customer service is recognized for its responsiveness and availability, constituting one of the strengths regularly mentioned in user reviews. Whether for a pre-purchase question, a tracking problem or a complaint, several contact options are accessible.

Wegobuy customer support operates seven days a week, with hours adapted to the Chinese time zone (UTC+8). The team commits to responding to email requests within a maximum of two business days. For urgent questions, online chat allows you to get real-time assistance during service hours. The main language of communication is English, although some agents may assist in other languages.

• Online chat: Real-time assistance available on the website during business hours, from 9am to 6pm (Beijing time)
• Email: Contact by email via [email protected] with a maximum response time of 2 business days
• Phone: Telephone line accessible at +86 571 85331917 for questions requiring voice exchange
• Community forum: The Wegobuy BBS allows you to interact with other users and contact account managers
• Help center: Comprehensive knowledge base with guides and FAQs covering the most frequently asked questions

Wegobuy's online help center is a valuable resource for quickly finding answers to common questions. This section of the website includes detailed guides on how the platform works, purchasing procedures, shipping options, package tracking and claims procedures. Before contacting support, it is often helpful to consult this documentation which can resolve many questions.

For regular users or those with specific needs, Wegobuy offers the ability to communicate with a dedicated account manager via the BBS forum. This option provides more personalized follow-up and can be useful for buyers making frequent or large orders. The forum is also a place for community members to exchange experiences and advice.

Wegobuy's physical addresses are also available for official correspondence. The operational headquarters in China is located in Hangzhou, in Zhejiang province, while an administrative entity is registered in London in the United Kingdom. This information may be useful as part of administrative or legal proceedings, although electronic contact remains the preferred means for the vast majority of interactions with customer service.

In case of dispute or disagreement with a customer service decision, users retain the ability to appeal to external mediators or to request their bank or PayPal for buyer protection. However, it is generally recommended to exhaust the internal remedies offered by Wegobuy first before engaging such procedures, as these can result in account restrictions.

How does the Wegobuy purchasing process work?

The purchasing process via Wegobuy follows a well-defined path that guides the user from product selection to final package receipt. Understanding these different steps allows you to use the platform optimally and anticipate delays at each phase. Here is the detailed flow of a typical order on Wegobuy.

The first step is to find the desired product on a compatible Chinese platform. The user browses Taobao, Tmall, JD.com or any other supported platform, then copies the link from the product page. This link is then pasted into Wegobuy's search bar, which analyzes the page and displays the product information translated into English: description, price, size or color options, and information about the seller.

• Product search: Copy the product link from Taobao, Tmall, JD.com or Weidian and paste it on Wegobuy
• Add to cart: Select desired options (size, color, quantity) and add the item to your Wegobuy cart
• Order payment: Pay for items via PayPal or credit card, Wegobuy then purchases in yuan from the seller
• Shipment to warehouse: The seller sends items to the Wegobuy warehouse in China, typically within 2 to 7 days
• Receipt and inspection: Wegobuy receives items, performs quality control and takes photos
• Temporary storage: Items are stored free of charge for up to 180 days pending international shipment
• Consolidation and shipment: Customer selects items to ship, transport mode, and pays shipping fees
• Tracking and delivery: A tracking number is provided to follow the package until final delivery

Once the item arrives at the Wegobuy warehouse, the customer receives a notification and can view quality control photos in their personal space. These images allow you to verify that the product matches the order before proceeding with international shipment. If a problem is detected, it is possible to request a return to the seller or a refund at this stage, avoiding complications from a return from abroad.

When the customer is satisfied and wishes to receive their items, they move on to the international shipping stage. In their virtual warehouse, they select items to send and request consolidation. The Wegobuy team then groups the products, removes unnecessary packaging if requested, and prepares the final package. Weight and dimensions are calculated, then the different available shipping options are presented with their respective rates.

After paying the postage, the package is handed over to the chosen carrier and leaves the Chinese warehouse. Wegobuy generates a tracking number that allows you to follow the routing in real time. The package transits through various sorting centers and customs posts before being handed to the local delivery service of the destination country for final distribution. The order is considered complete once the package is delivered to the recipient.

What payment methods does Wegobuy accept?

Wegobuy accepts several international payment methods to facilitate transactions for its customers around the world. The platform has integrated the most widespread and secure payment solutions, allowing users to settle their purchases simply and safely. The choice of payment method can influence the protections available to the buyer in case of dispute.

PayPal is the most recommended and widely used payment method on Wegobuy. This service offers recognized buyer protection that can prove valuable in case of a problem with an order. PayPal transactions are processed securely and the user retains a complete record of their payments. Currency conversion is handled automatically by PayPal, allowing you to pay in euros or your local currency.

• PayPal: Recommended method offering buyer protection and enhanced transaction security
• Credit card: Payment by credit or debit card via the secure interface (processed via PayPal)
• Yuan balance: Option to reload a wallet in yuan on your Wegobuy account for future payments
• Western Union: Money transfer option for certain specific cases

The internal wallet system allows regular users to maintain a balance in Chinese yuan on their Wegobuy account. This option can be convenient for making quick purchases without going through PayPal authentication each time. The balance can be reloaded at any time and can be used to pay for items and shipping fees.

It is important to note that prices for items on Wegobuy are displayed in Chinese yuan (CNY). Conversion to the customer's local currency is performed at the time of payment according to the current exchange rate. Conversion fees may apply depending on the payment method and the user's financial institution. For credit card payments via PayPal, PayPal conversion fees apply.

Transaction security is a priority for Wegobuy which uses standard encryption protocols to protect sensitive data. Credit card information is not stored directly on Wegobuy's servers but processed by partner payment providers. This architecture strengthens protection against fraud or data theft risks.

What are the Chinese platforms accessible via Wegobuy?

Wegobuy provides access to a wide range of Chinese e-commerce platforms, offering international buyers a vast selection of products. Each platform has its own characteristics in terms of seller types, price ranges and guarantees offered. Understanding these differences helps you choose the most suitable source for each type of purchase.

Taobao is the main and most popular platform among Wegobuy users. This giant of Chinese e-commerce, owned by the Alibaba Group, functions as a massive marketplace bringing together millions of individual sellers and small businesses. The offer there is extremely diverse, ranging from clothing to electronics to decoration items and accessories. Prices are generally very competitive, reflecting intense competition between sellers.

• Taobao: Generalist marketplace with millions of sellers, offers the greatest diversity of products at very competitive prices
• Tmall: Premium platform from the Alibaba Group reserved for official brands and verified sellers, 100% authenticity guarantee
• JD.com: Major competitor to Alibaba, known for electronics and branded products with reputed logistics
• Weidian: Micro-commerce platform popular with sneakers and streetwear communities
• Vipshop: Flash sales and brand clearance site with significant discounts
• Xiaomi (Mi.com): Official store of electronics manufacturer Xiaomi for its smartphones, connected objects and accessories

Tmall positions itself as the premium version of Taobao, reserved for official brands and sellers who have passed a strict verification process. Products sold on Tmall benefit from an authenticity guarantee, making it a preferred option for buyers seeking genuine branded items. Prices there are generally higher than on Taobao, but quality and after-sales service are superior.

JD.com (formerly 360buy) is the main competitor to Alibaba in China. This platform is particularly renowned for electronics, appliances and branded products. JD.com has its own logistics infrastructure in China, which allows it to ensure fast delivery times to agent warehouses like Wegobuy. The platform offers a mix of direct sales and marketplace.

Weidian has grown in popularity in recent years, particularly among international communities of sneaker collectors and streetwear enthusiasts. This micro-commerce platform hosts many specialized sellers offering niche items difficult to find elsewhere. The Weidian interface is less intuitive than Taobao's, making the use of an agent like Wegobuy particularly useful for shopping there.

It should be noted that some major platforms such as Alibaba (1688.com) and AliExpress are not directly supported by Wegobuy. Buyers wishing to order from these platforms will need to turn to other specialized purchasing agents. This limitation mainly concerns bulk purchases on 1688, Alibaba Group's B2B platform intended for professionals.

Understanding tracking statuses

When you track a Wegobuy package online, different statuses may appear. Here are the main statuses and their meanings: