Wegobuy tracking

Purchasing agent in China launched in 2019 for Taobao and JD.com

Wegobuy is an e-commerce logistics provider based in China, specializing in purchasing agent services for Chinese online platforms. Launched in 2019, Wegobuy acts as an intermediary between international consumers and merchant sites such as Taobao, Tmall, or JD.com. The platform allows buyers located outside of China to order products from Chinese sellers, while handling all necessary logistics operations: local purchase, warehouse reception, merchandise inspection, package consolidation, and international shipping. Wegobuy quickly became known as one of the major players in this sector, offering an interface in English (and other languages) to facilitate the user experience. Wegobuy's reach was global: the company shipped parcels to most countries in America, Europe, Asia, and Oceania through its international logistics partners.

Company evolution and strategy

Founded in 2019, Wegobuy developed in the context of the rise of cross-border online shopping connecting China to consumers worldwide. Taking advantage of the growing popularity of Chinese platforms brimming with a variety of products at attractive prices, Wegobuy managed to attract an international clientele eager to access these markets. Thanks to a reputation built on reliability and quality of service, Wegobuy recorded notable growth within online shopping communities (notably for fashion, sneakers, collectible figures, etc.). Wegobuy's business model follows in the footsteps of other Chinese purchasing agents, but the company stood out for its responsive customer service, transparency on procedures, and solid logistics expertise. The platform also offered real-time customer support (online chat mainly in English) to assist users throughout their orders and answer questions related to logistics or tracking.

Order process and logistics

As a purchasing agent, Wegobuy handles all stages of an international order from China. Here is how a transaction with Wegobuy typically unfolds:

• Order placement: The user selects a product on a Chinese e-commerce site (e.g., Taobao) and copies the link into the Wegobuy search bar. The Wegobuy platform then displays the item details (translated into English) and allows it to be added to the cart.
• Purchase from the seller: After validating the cart, the customer pays for the items via Wegobuy (the platform accepts international payment methods such as PayPal or credit card). Wegobuy then purchases the products in yuan from the corresponding Chinese sellers.
• Warehouse reception: Once purchased, the items are shipped by the sellers to Wegobuy's warehouse in China. Upon arrival, Wegobuy's logistics team records each package, checks the condition of the merchandise, and notifies the customer of the reception.
• Quality control and photos: Wegobuy performs a visual inspection of each received product. The platform generally offers detailed photographs of the items to the user, allowing them to verify compliance (size, color, model) before shipping. This quality service helps detect potential defects or non-compliance before sending the package internationally.
• Storage and grouping: The customer's items can be stored in the Wegobuy warehouse for an extended period without storage fees. This allows the buyer to accumulate multiple purchases over time. Once all desired items are available, the customer can request the consolidation of products into a single international shipment.
• Consolidation and packaging: At the customer's request, Wegobuy groups the items into one or more packages optimized for international shipping. The service includes item consolidation, repackaging, and merchandise protection. Wegobuy can remove unnecessary packaging (factory boxes, etc.), use cushioning materials, or apply vacuum packaging to reduce volumetric weight. The goal is to lower shipping costs while ensuring adequate protection of products during transport.
• Choice of shipping method: When the consolidated package is ready, the customer selects via the platform the international shipping method they wish to use. Wegobuy offers different transportation options abroad: economical postal services, express shipments (like EMS or DHL), or specialized logistics lines to certain regions. Each method offers a different compromise in terms of time and cost, although Wegobuy does not display exact numerical deadlines. The customer pays the shipping fees associated with the chosen option.
• International shipping: After paying the shipping fees, Wegobuy prepares the shipment for final dispatch. The package is handled by the chosen carrier and leaves the Wegobuy warehouse. The company takes care of filling out the necessary customs documents (content and value declaration, possible IOSS number for prepaid VAT in Europe, etc.) to facilitate customs clearance in the destination country. Once shipped, the package begins its journey through international logistics networks to the recipient's country.
• Tracking and delivery: Wegobuy provides the customer with a tracking number once the package is shipped. This international tracking number allows real-time monitoring of the delivery progress via the Wegobuy tracking page or universal tracking tools. The customer can thus consult status updates (departure from China, customs arrival, in delivery, etc.) until final delivery. The package is then distributed by the local carrier in the recipient's country, who receives the merchandise at the indicated address.

Logistical advantages for customers

• Access to Chinese markets: Wegobuy removes language and logistical barriers, allowing a foreign buyer to easily obtain products available only on Chinese platforms.
• Centralized purchase and shipping: The customer interacts only with Wegobuy for purchase, payment, and shipping, which greatly simplifies the process (no need to manage each seller individually or deal with multiple carriers).
• Quality control before shipping: Thanks to inspections and photos taken in the warehouse, the user can verify the condition and authenticity of the items before they are sent internationally, avoiding unpleasant surprises upon arrival.
• Package consolidation: The ability to combine multiple purchases into a single international package reduces overall shipping costs. Intelligent shipment grouping reduces unnecessary weight and volume, optimizing the cost per item.
• Flexible and free storage: Wegobuy offers long-term storage without fees, allowing the customer to wait to receive other items or choose the right time to ship. This flexibility is an asset for planning grouped shipments or deferring delivery.
• Choice of transport mode: The service offers multiple shipping methods, from the most economical to the fastest, allowing the consumer to select the option best suited to their budget and urgency.
• Transparent tracking: Each package has online traceable tracking, ensuring complete transparency on the package's journey. The customer can thus follow the progress and be alerted in case of setbacks.

Warehouse merchandise management

The core of Wegobuy's logistics activity lies in its warehouse in China, where all ordered items converge before their international reshipment. This warehouse plays a crucial role in the supply chain:

• Centralized reception: Each item ordered through Wegobuy is delivered by the local seller to Wegobuy's central warehouse. This allows all of a customer's products to be grouped in one place before shipping.
• Secure storage: Goods are stored in suitable conditions, sheltered and inventoried, awaiting shipping authorization by the customer. Wegobuy offers long-term storage without fees (several months free) to allow customers to plan their shipments flexibly. This extended storage gives the possibility to accumulate different purchases over an extended period without immediate shipping constraints.
• Quality control: Upon reception, warehouse agents inspect the condition of packages and their contents. In addition to the photos provided to the customer, any notable issues (missing, damaged, or non-compliant items) can be reported. If necessary, Wegobuy can assist the customer in organizing a return to the seller or obtaining a partial refund, thus avoiding shipping a non-compliant item internationally.
• Grouping and packaging: The warehouse also serves as a packaging unit. When the customer decides to ship, the staff consolidates the items into a reduced number of packages. Each shipment is professionally packed: reinforced boxes, added protections (foam, bubbles, etc.), and security tape. Wegobuy can adapt the packaging to international transport requirements (e.g., reducing package size to limit billable volume).
• Labeling and documents: Before the packages depart, the warehouse affixes shipping labels and prepares the required documents. This includes the pro forma invoice or customs declaration detailing the content and declared value. Wegobuy ensures the compliance of these documents to avoid customs delays: the description of items is simplified and translated into English if necessary, and the declared value is optimized (within customs thresholds) to minimize potential customs duties or taxes at destination.

International shipping options

Once the packages are ready to depart, Wegobuy relies on carrier partners to transport the goods to the final customer's country. The choice of shipping mode is crucial for international transit:

Transport options: Wegobuy offers a range of logistical solutions to ship packages worldwide. Among these options are classic postal services (e.g., China Post or ePacket for economical shipments), international express services (such as EMS, DHL, or FedEx for faster delivery), as well as dedicated transport lines to certain regions (e.g., special lines to Europe offering a good cost/time compromise). Each transport mode has its own characteristics in terms of rate, speed, and tracking. Wegobuy also advises its customers on shipping restrictions: certain dangerous or regulated products (e.g., lithium batteries, flammable liquids, prohibited items) cannot use certain shipping channels. If necessary, the platform guides the choice of carrier or requires the removal of such items before shipping. The difference between these modes is notably reflected in transport times: an economical shipment may take a few weeks, while an express service ensures delivery in just a few days.

Shipment processing: As soon as a shipment is ordered, Wegobuy prepares the transfer of the package to the chosen transport provider. The company organizes the pickup of packages by the carrier or their drop-off at the appropriate logistics center. At this stage, the package is officially taken over in the international shipping network. Wegobuy updates the order status in its internal system to inform the customer that the package has left the warehouse.

Customs and compliance: During transit, packages shipped by Wegobuy may be subject to customs checks in the destination country. Thanks to the provided documents (content declaration, invoices, tax identification number if applicable), customs clearance is generally automated. Wegobuy advises its customers on best practices, such as declaring a realistic but optimized value of items, to avoid customs refusals or surcharges. In the European Union, the platform notably offered the IOSS (Import One-Stop Shop) system allowing VAT prepayment at purchase to simplify customs clearance. If additional information is needed by customs (e.g., proof of purchase or content details), the customer may be contacted via Wegobuy to provide the required elements. Once customs formalities are completed, the package continues its journey in the domestic network of the destination country.

Transport insurance: Wegobuy also offers optional insurance to cover the value of shipped packages. This insurance, subscribed at the time of shipment payment, compensates the customer in case of loss or damage during international transport. This provides additional financial protection, especially when shipping valuable items.

Final delivery: After arriving in the recipient country and possible customs clearance, the package is transferred to the local distribution service (national post or local partner carrier). The latter handles the final delivery to the recipient's address. Package tracking allows knowing when the package is "in delivery," meaning on the distribution tour. Finally, the order is considered complete once the package is delivered and handed over to the recipient against signature or in their mailbox, depending on the chosen shipping method.

Tracking international shipments

Package tracking is an important aspect of Wegobuy's logistics service. For each international shipment, a unique tracking number is provided to the customer. This number, linked to the carrier (post or express) responsible for delivery, can be entered on the Wegobuy tracking page or directly on the carrier's site to obtain up-to-date information. Tracking allows real-time tracing of the steps taken by the package from departure from the warehouse in China to final distribution. Wegobuy's international customers thus benefit from visibility on the routing, allowing them to stay informed of delivery progress and anticipate receipt.

Tracking statuses are updated at each significant event of the package's transit. For example, the tracking interface will indicate when the package has left China, when it has arrived in the destination country, if it is undergoing customs clearance, or if it is in local distribution. Wegobuy does not provide guaranteed deadlines, but detailed tracking provides transparency and assurance regarding the smooth progress of delivery. In case of unusual delay or problem (package blocked in customs, unsuccessful delivery attempt, etc.), the customer can see it via the displayed status and contact the carrier or Wegobuy support if necessary.

Interpreting tracking statuses

Below are the main tracking statuses that may appear during the routing of a package shipped via Wegobuy, along with a brief description of their meaning: