Wanbang Express tracking
How to track my Wanbang Express package?
To track a Wanbang Express package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Wanbang Express tracking number?
The Wanbang Express tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Wanbang Express package moving in the package tracking history?
When your Wanbang Express package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Wanbang Express customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Wanbang Express package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Wanbang Express customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Wanbang Express parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Wanbang Express package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Wanbang Express. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Wanbang Express customer service for assistance.
About Wanbang Express
Wanbang Express is a shipping carrier based in China that specializes in domestic and international package delivery services. With a strong focus on customer satisfaction, Wanbang Express aims to provide reliable and efficient shipping solutions to individuals and businesses alike. Offering a wide range of shipping options, tracking services, and competitive rates, Wanbang Express has established itself as a trusted logistics partner in the industry. With a dedicated team and a commitment to innovation, Wanbang Express continues to expand its network and enhance its services to meet the evolving needs of its customers.
How to contact Wanbang Express?
If you are experiencing issues with the delivery process managed by Wanbang Express, please do not hesitate to contact their customer support.
What is Wanbang Express?
Wanbang Express, also known as WANB Express or 万邦速达 in Chinese, is a logistics company specializing in parcel transportation for cross-border e-commerce. Founded in 2016 in Shenzhen, China, this company quickly established itself as a major player in international delivery, particularly for shipments from China to Europe, North America and the rest of the world. The company's full official name is Shenzhen Wanbang Express International Logistics Co., Ltd.
The company has experienced remarkable growth since its establishment. In less than a decade, Wanbang Express has developed impressive logistics infrastructure comprising over 60,000 square meters of distribution and operations centers worldwide. This capacity enables the carrier to process an average of 500,000 orders per day, a significant volume that demonstrates its important position in the e-commerce logistics market.
- Founded: 2016, in Shenzhen in Guangdong province, China
- Chinese name: 万邦速达 (Wànbāng Sùdá), meaning approximately "rapid delivery for ten thousand nations"
- Headquarters: Tower 11, Phase 2 of Tian'an Yungu, No. 2018 Xuegang Road, Longgang District, Shenzhen, Guangdong, China
- Workforce: Approximately 500 employees distributed worldwide
- Processing capacity: Up to 500,000 orders processed daily
- Infrastructure: Over 60,000 m² of logistics centers and 6 warehouses between China and the United Kingdom
Wanbang Express's market positioning is primarily based on its specialization in cross-border e-commerce. Unlike generalist carriers, the company has developed customized solutions for online sellers operating on platforms such as Amazon, eBay, Walmart and Shopify. More than 3,000 e-commerce merchants trust Wanbang Express for their international shipments. This specialization allows it to offer services perfectly adapted to the specific requirements of the sector: inventory management abroad, direct shipping (dropshipping), order preparation to Amazon FBA warehouses, and many other integrated logistics services.
Recognition of Wanbang Express by official bodies demonstrates its seriousness and compliance with industry standards. The company is accredited by HM Revenue and Customs in the United Kingdom (notably through ETSF and FHDDS certifications), by BIFA (British International Freight Association) and by FIATA (International Federation of Freight Forwarders Associations). These accreditations guarantee customers a level of service compliant with international freight transport standards.
Which countries does Wanbang Express deliver to?
Wanbang Express has developed a distribution network covering a large part of the globe. The company currently serves over 40 countries through its dedicated shipping lines, with particularly extensive coverage in Europe and North America. Its logistics network relies on regular commercial flights operated from Hong Kong and mainland China to the world's main destinations.
Wanbang Express's strength lies in its ability to offer optimized shipping lines to the markets most sought after by e-commerce merchants. For the United States, for example, the carrier operates up to seven commercial flights per week, ensuring high shipping frequency and competitive transit times. This density of air connections makes it possible to maintain a constant flow of packages and reduce warehouse waiting times.
- Europe: France, Germany, United Kingdom, Italy, Spain, Poland, Austria, Sweden, Belgium, Czech Republic and other European Union countries
- North America: United States and Canada with regular air connections
- Asia-Pacific: Japan, South Korea, Australia and other regional destinations
- Other regions: Brazil and various destinations in Latin America, the Middle East and Africa
The company has offices and branches in several strategic countries. Beyond its headquarters in Shenzhen, Wanbang Express has established branches in the United Kingdom, Germany, Belgium, North America and Australia. This international presence allows it to efficiently coordinate local operations and offer proximity service in the main destination areas.
To ensure final distribution in each country, Wanbang Express collaborates with over ten local partners. These last-mile carriers handle delivery from national sorting centers to the recipient's home. Depending on the country, packages may be delivered by national postal service, private couriers or networks of pickup points. This integration with local operators guarantees complete territory coverage in each served country.
Wanbang Express's British fulfillment center, located in Felixstowe in one of the United Kingdom's main logistics areas, is a strategic hub for distribution in Europe. This warehousing center offers comprehensive services including customs clearance, storage, road transport and express shipping. Sellers can store their products there to reduce delivery times to European customers.
What are Wanbang Express services and delivery times?
Wanbang Express offers a complete range of logistics services adapted to the varied needs of e-commerce merchants and individuals. The company has structured its offering around several distinct shipping lines, each optimized for a specific type of destination or goods. This segmentation allows customers to choose the most appropriate service based on their priorities: speed, cost or nature of products shipped.
Wanbang Express's flagship service is its Europe Express line, particularly popular with online sellers in the e-commerce sector. This line uses regular commercial flights to destination countries, where packages are then handled for local express delivery. The estimated delivery time for this service is between 6 and 10 business days to the main European destinations: France, Germany, Italy, Spain, United Kingdom, Poland, Austria and Sweden.
- Europe Express: 6 to 10 business days, for packages up to 2 kg, transport by commercial flights
- European surface mail: Economic option for packages up to 2 kg, longer delivery times but reduced rates
- Sensitive products line: Specialized service for liquids, electronic cigarettes, cosmetics and pastes, approximately 6 business days to United States, Canada, EU and United Kingdom
- FBA First Leg Shipment: Delivery to Amazon warehouses in 6 to 14 days, available for United States, United Kingdom, Germany, France, Spain, Italy, Poland and Czech Republic
- Worldwide dropshipping: Direct shipping service from China to over 40 countries in 4 to 7 days
For shipments to different regions of the world, Wanbang Express displays variable transit times depending on the destination. Shipments to the European Union are generally transported in 5 to 7 days, while shipments to the United States require between 8 and 10 days. More distant destinations like Brazil may see their delivery times extended from 10 to 15 days. These timeframes correspond to international transit and do not account for potential delays related to customs clearance or exceptional circumstances.
The company has developed a special line for transporting so-called sensitive products, a category that often poses difficulties for traditional carriers. This dedicated line allows shipping liquids, electronic cigarettes, cosmetics and paste products to many territories including the United States, Canada, the European Union and the United Kingdom. Sellers of these product categories particularly appreciate this solution which avoids the frequent shipping refusals they experience with other carriers.
For Amazon sellers, the FBA First Leg service is a particularly attractive solution. This service handles the transportation of goods from China to Fulfillment by Amazon warehouses in different countries. Sellers benefit from complete visibility over the entire shipment process, from pickup to final delivery to Amazon warehouse. This transparency is made possible through the integration of tracking systems of the various partners involved in the logistics chain.
What are Wanbang Express rates and maximum dimensions accepted?
Wanbang Express's pricing policy stands out for its competitiveness in the cross-border logistics market. According to data provided by the company, customers can realize savings of up to 50% on their international shipping costs by choosing its services over traditional carriers. This pricing competitiveness is explained by the optimization of logistics flows and the pooling of shipments to the most sought-after destinations.
Wanbang Express rates are calculated based on several interdependent parameters. Package weight is the first pricing criterion, followed by final destination, selected service type and any additional options. All charges are expressed in US dollars (USD), which simplifies international transactions. For shipments to the United Kingdom, a rate of 20% may apply above a certain declared value threshold, while this rate rises to 24% for European Union destinations.
- Calculation method: Pricing based on weight, destination, chosen service and additional options
- Billing currency: US Dollar (USD)
- Potential savings: Up to 50% savings compared to traditional carrier rates
- Customs exemption: No customs duties on low-value products in packages under 2 kg to Europe
Regarding dimensions and weight accepted, Wanbang Express imposes specific restrictions depending on shipping lines. The Europe Express line as well as the European surface mail service accept packages up to a maximum weight of 2 kilograms. This limitation corresponds to the standards for e-commerce small parcel shipments that form the core of the carrier's business. For larger or heavier shipments, the company offers suitable solutions through its air freight or sea freight services.
It is recommended that shippers verify specific restrictions before any order in the Wanbang Express system. Limitations concerning types of goods, weight and dimensions may vary depending on lines and destinations. The company provides detailed information on its website for each service, particularly for "Parcel Express – China to UK" and "Dropshipping – China to EU and North America" shipments.
For transporting large volumes, Wanbang Express has the resources necessary to ship goods of varying sizes and weights, including substantial consignments by air freight or sea freight. Air freight ensures faster delivery but at a higher cost, while sea transport is an economical solution for bulky cargo at the cost of longer transit times. The company also offers secure packaging services for fragile items and handling of packages requiring special attention.
What are the Wanbang Express delivery options?
Delivery options offered by Wanbang Express vary depending on the destination country and the local partner responsible for final distribution. As an international freight forwarder, the company relies on a network of over ten partner carriers to ensure the last mile to the recipient. This organization makes it possible to offer extensive geographical coverage while benefiting from the local expertise of each partner.
Home delivery is the standard option offered by Wanbang Express in the majority of served countries. The local courier transports the package directly to the recipient's address indicated when placing the order. In case of absence, the terms of representation or alternative deposit depend on the practices of the local carrier. In some countries, prior notification allows the recipient to arrange to receive their package.
- Home delivery: Standard option in most countries, the package is delivered directly to the recipient's address
- Post office pickup: Ability to pick up the package at the local post office in certain destinations
- Automated lockers: Locker box deposit available depending on countries and local partners
- Pickup points: Depending on the final carrier, pickup point options may be offered
Real-time package tracking is a central feature of the Wanbang Express service. Each shipment is assigned a unique tracking number allowing you to check the location and status of the package at each stage of its journey. Updates are generated during the various scans performed throughout the route: initial pickup, passage through sorting center, departure from processing center, customs procedures and delivery placement. Customers can track their shipments directly on the tracking.wanbexpress.com website or through many third-party tracking platforms.
For shipments to Amazon FBA warehouses, Wanbang Express offers complete visibility of the logistics process. Amazon sellers can track their goods from departure from China to receipt in Fulfillment by Amazon warehouses. This end-to-end traceability is particularly appreciated by e-commerce merchants who must manage their inventory with precision and anticipate product availability on marketplaces.
The company also offers storage services in the United Kingdom and China, allowing sellers to store their products close to their target markets. This solution considerably reduces final delivery times since products are already present in the destination country even before the customer places an order. The Felixstowe British fulfillment center notably offers comprehensive services including customs clearance, storage, road transport and express shipping.
What should I do if my Wanbang Express package is lost or damaged?
In case of a problem with a Wanbang Express package, the procedure to follow depends on the context of the purchase and the nature of the problem encountered. For orders placed on e-commerce platforms such as Amazon, eBay, Fruugo or other marketplaces, the first reflex should be to contact the seller rather than the carrier. Indeed, according to consumer law, it is the professional seller who remains responsible for proper delivery of the order, regardless of the carrier used.
In most countries, legislation imposes a reasonable time limit for order delivery, generally between 30 and 45 days depending on local regulations. If this deadline is exceeded without delivery, the customer can generally demand reimbursement from the seller. It is then up to the seller to turn against the carrier or its insurance to obtain compensation.
- First contact: Contact the seller (marketplace or online store) rather than the carrier
- Keeping evidence: Keep all tracking screenshots, written exchanges and photos in case of damage
- Reporting deadline: Act quickly once the problem is identified
- Traceable communications: Favor written communications (email, messaging) to maintain a record
If the package appears stuck in tracking for several days, it is not necessarily lost. Carriers generally conduct internal searches for a period of 10 to 21 days depending on their procedures. After this period without news, the package can be declared lost and compensation procedures can begin. In the meantime, it is advisable to wait while regularly documenting the tracking status.
To contact Wanbang Express directly, several channels are available. The headquarters phone number is +86 755-28918827 for a quick response. The support email address is [email protected]. Offices are located at 2701, Tower 11, Phase 2 of Tian'an Yungu, No. 2018 Xuegang Road, Longgang District, Shenzhen, Guangdong, China. However, some customers report difficulties reaching customer service, particularly through the phone number displayed on the website.
As a last resort, if the seller does not respond favorably to a legitimate claim, the consumer has several avenues of recourse depending on their country of residence. Mediation or local consumer protection services are a first amicable option. Chargeback with the issuing bank of the payment card is also an effective solution to recover the amounts paid when delivery has not been carried out according to the contract.
Does Wanbang Express handle international shipments and customs procedures?
Handling international shipments and customs procedures is the core business of Wanbang Express. As a specialist in cross-border logistics for e-commerce, the company has developed in-depth expertise in managing shipments from China to the rest of the world. This mastery of customs procedures represents a major advantage for e-commerce merchants who wish to focus on their business without worrying about the administrative complexities linked to import-export.
Wanbang Express offers integrated customs clearance services, notably through its British warehouse which offers comprehensive support for customs clearance. The company also relies on a network of approved partners in different destination countries to ensure customs clearance of goods. For shipments with DDP (Delivered Duty Paid) delivery, Wanbang Express guarantees the handling of customs procedures, with the recipient receiving their package without having to manage additional procedures.
- Export customs clearance: Special verification of packages before departure from China
- Import customs clearance: Management of procedures on arrival in destination country via local partners
- DDP service: Delivery option duties paid with complete handling of taxes and customs duties
- Official accreditations: Recognized by HM Revenue and Customs (ETSF, FHDDS), BIFA and FIATA
Documents required for international shipments include several essential elements. The packing list details the volume, different types of products and quantity by type. This document allows the recipient to verify that the items mentioned on the bill of lading have been delivered. The commercial invoice specifies the order value, types of products and recipient details. It allows customs to determine the actual value of goods for calculation of customs duties.
Depending on the nature of the products shipped, additional documents may be required. Certain goods require an import quota certificate for general products, an import license, an inspection certificate or other safety or quality licenses. Wanbang Express assists its customers in preparing this documentation to avoid customs blockages and delivery delays.
Regarding customs duties and taxes, their amount depends on the declared value of goods and the destination country. For shipments of low-value products in packages under 2 kg to Europe, no customs duties are normally applicable. Above certain thresholds, taxes may be due: 20% of the value for the United Kingdom or 24% for European Union countries. It is important to declare the value of goods correctly to avoid any problems when passing through customs.
The customs clearance process may result in additional delays in package transportation. Customs authorities in each country may decide to inspect certain shipments, which temporarily delays delivery. Wanbang Express strives to anticipate these situations and minimize their impact, but certain circumstances remain beyond its control. Customers are kept informed of their package progress through the tracking system, which notably indicates statuses related to customs clearance.
Understanding tracking statuses
When you track a Wanbang Express package online, different statuses may appear. Here are the main statuses and their meaning:
| Status | Description |
|---|---|
| Shipping information received | The shipper has transmitted the shipping information to the Wanbang Express system, the package is registered and awaiting physical pickup |
| Shipping label created | The shipping label has been generated for the package, which will soon be picked up by the carrier |
| Package accepted at an agency | The package has been dropped off and accepted at a Wanbang Express pickup point, it will soon be transported to the sorting center |
| Package scanned for the first time | The package has been physically registered in the tracking system, marking the beginning of its journey |
| Package at sorting center | The package has arrived at the sorting center where it will be directed to its next destination based on its delivery address |
| Package sorted and loaded | The package has been sorted according to its destination and loaded onto the transport vehicle for the next stage of its journey |
| Package left sorting center | The package has left the sorting center and is en route to its next destination, whether it is another center or the airport |
| Package in transit | The package is currently in transit to its destination, transported by land, air or sea |
| Package arrived at airport | The package has arrived at the origin or transit airport and will soon be loaded onto a flight to the destination country |
| Package leaving airport | The package has left the airport after being loaded on the scheduled flight or after receipt at the destination airport |
| Package arrived at destination airport | The package has arrived in the destination country and is at the airport awaiting customs procedures |
| Customs declaration made | Customs declaration documents have been submitted to the competent authorities to allow customs clearance of the package |
| Package arrived at customs | The package is in the hands of customs authorities for inspection and verification of compliance |
| Package presented to customs | The package has been handed over to customs services for inspection and approval before authorization for distribution |
| Package cleared by customs | The package has successfully passed customs inspection and is authorized to continue its journey in the destination country |
| Main carrier processing package | The local carrier responsible for final distribution has taken charge of the package for the last mile |
| Package arrived in country | The package has reached the destination country territory and enters the local distribution network |
| Package arrived at regional distribution center | The package has arrived at the regional logistics center serving the recipient's geographic area |
| Package left regional distribution center | The package has left the regional center and is getting closer to its final delivery address |
| Package arrived at depot | The shipment has arrived at the local depot serving the recipient's neighborhood or municipality |
| Package arrived at service center | The package has arrived at the local service center from which the courier will depart for final distribution |
| Package arrived at post office | The package is available at the local post office, either for delivery by the mail carrier or for pickup by the recipient |
| Courier en route | The courier has left the depot with the package and is heading to the delivery address |
| Package in delivery | The package is currently being transported to the recipient and will be delivered today |
| Package will be delivered next business day | The package is scheduled for delivery on the next business day, usually the next day if the notice is given on a weekday |
| Delivery failed - recipient absent | The courier presented himself at the address but could not deliver the package because the recipient was absent, a new attempt will be scheduled |
| Package available at post office | Following a failed delivery attempt, the package is available for pickup at the post office for a limited period |
| Package delivered per instructions | The package has been deposited at the specific location indicated by the recipient (mailbox, neighbor, designated location) |
| Package delivered | The package has been successfully delivered to the recipient or to a person authorized to receive it on their behalf |
| Package delivered to recipient | Final confirmation that the package has been successfully received by the intended recipient of the shipment |