Vova tracking
How to track my Vova package?
Ordertracker provides a simple solution to track your Vova packages. To begin, you'll need a Vova tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Vova package in real time.
Where can I find my Vova tracking number?
Finding your Vova tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Vova package moving in the package tracking history?
Dealing with a Vova package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Vova or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Vova customer service or the sender can help resolve shipping delays.
When I track my Vova package, why does it show as "returned"?
If you're tracking your Vova package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Vova package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Vova to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Vova may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Vova might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Vova package is "returned" in tracking, contact the sender or Vova customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Vova policies and circumstances.
Why does the Vova parcel tracking timeline indicate that my order cannot be found?
When your Vova parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Vova system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Vova yet. Tracking should appear shortly.
About Vova
Vova is a global e-commerce platform that offers a wide range of products at competitive prices. While the exact founding date is not provided, Vova has gained popularity for its diverse product selection, including electronics, fashion, home goods, and more. It operates globally and connects sellers from various regions to buyers worldwide. Vova's commitment to providing affordable and quality products has made it a popular choice for online shoppers seeking value and variety.
How to contact Vova?
If you are experiencing issues with the delivery process managed by Vova, please do not hesitate to contact their customer support.
Online commerce from Hong Kong founded in 2018 to 200 destinations
Vova is a global online commerce platform founded in 2018 and initially based in Hong Kong. It offers a very wide range of products (fashion, electronics, home, beauty, accessories, etc.) at particularly attractive prices, allowing consumers to buy directly from manufacturers or wholesalers. Vova quickly developed thanks to its competitive pricing strategy, its varied catalog, and a simplified shopping experience via its website and mobile app. The platform is available in about twenty languages and supports multiple currencies, which has attracted millions of users worldwide. Present in Asia, Europe, America, and elsewhere, Vova ships to over 200 destinations (including the United States, Canada, Europe, Asia, South America, etc.) and has thousands of sellers offering millions of items. Its stated goal is to make quality products accessible at low prices for customers worldwide, similar to competitors like Wish or AliExpress, while ensuring efficient and reliable delivery.
Delivery options and times
To ship orders internationally, Vova offers several shipping methods to adapt to the needs and urgency of each shipment. Delivery times may vary depending on the destination country, the carrier involved, customs procedures, or other external factors (weather conditions, holiday periods, security checks, etc.). Here are the main delivery options generally available:
- Standard delivery: This is the default option on Vova for most orders. It relies on economical postal services and reliable local carriers. The delivery time is longer than for express shipping (it can generally take several weeks before the package arrives at the customer's location. This time may vary significantly depending on the destination and any unforeseen slowdowns (customs, transit, etc.).
- Express delivery: Vova also offers an express delivery option for customers wishing to receive their package more quickly. This shipping method uses fast international carriers, which significantly reduces transit time. Generally, express delivery allows the package to be received within a few business days or within one to two weeks depending on the country: a much shorter time than standard delivery.
- Accelerated delivery: For the most urgent shipments, Vova can offer accelerated delivery (often the fastest available option). Thanks to specialized logistics partners, the package transits in minimal time (only a few days in optimal cases, excluding exceptional circumstances. This premium service ensures ultra-fast delivery, although it can also be influenced by external factors (customs clearance, air transport regulations, etc.).
The shipping fees applied by Vova depend on several parameters such as the weight and dimensions of the package, the final destination, and the chosen shipping method. When validating the order, the customer can select the desired delivery option and view the associated cost before payment. Additionally, Vova regularly implements promotions or special offers: for example, free or discounted shipping for certain orders, or free express shipping beyond a certain number of items (allowing customers to save on delivery when these conditions are met.
Partner carriers
To ship packages worldwide, Vova relies on an extensive network of carriers and postal services. Depending on the route and type of service chosen, a Vova order may be entrusted to different logistics partners, from the product's country of origin to the destination country. Among the carriers commonly used by Vova, we can mention:
- China Post and ePacket: A large portion of packages shipped from China by Vova transit via China Post (the Chinese postal service) or via ePacket. The latter is an international light parcel service often used to speed up deliveries to many countries. When Vova sends an item using China Post or ePacket, a tracking number is provided to track the package's progress on the international postal network.
- International express carriers (DHL, UPS, FedEx): For accelerated or express delivery shipments, Vova uses world-renowned express carriers such as DHL, UPS, or FedEx. These companies ensure very fast transport times and precise tracking. Packages shipped via these premium carriers are generally treated with priority and arrive more quickly at their destination, in exchange for a higher cost. An international tracking number (often alphanumeric) is provided for each shipment of this type.
- Specialized logistics providers: Vova also collaborates with logistics providers specializing in international shipments from Asia. Companies like Yanwen (and its YW-AIR Economy Mail service), Chukou1 (CK1), SF-Express (SF eParcel), SunYou (SY Post), or 4PX are among the partners that handle the initial transport of packages from China to abroad. These providers often manage the "first mile" of the shipment. Again, Vova provides an associated tracking number (for example, starting with LP…YP or another format specific to the carrier) so that the customer can track the shipment.
- Local postal services: In many cases, the delivery relay is handled by the destination country's postal service once the package arrives locally. For example, in the United States, Vova works with USPS (the American postal service) for the final distribution of packages on American soil. Similarly, in other countries, the package may be handed over to the national post or an equivalent local carrier for the last delivery step (last mile). This allows using the local network of the country to deliver the package to the customer's address. Local tracking can then take over, often with a possibly different local tracking number.
It should be noted that the carrier selected for a Vova order depends on several factors: the seller's shipping location, the delivery method chosen by the customer, the final destination, and the package's characteristics. Vova constantly seeks to optimize the logistics chain by choosing the most appropriate partner for each shipment, to ensure both fast, reliable, and economical delivery.
Vova package tracking
Like any e-commerce platform, Vova provides its customers with tracking tools so they can follow the progress of their orders. When an order is shipped, a unique tracking number is generated and communicated to the customer (usually accessible from the order page on the Vova site or app). This tracking number: which should not be confused with the Vova order number itself - allows obtaining updates on the package's status.
The format of the Vova tracking number depends on the carrier handling the package. In many cases, for shipments handled by Vova's own network (Vova Post), the tracking number consists of 13 to 14 alphanumeric characters starting with the letters "VO". For example, a Vova tracking could be VO123456789CN or VO123456789ED. Other formats exist when logistics partners are used (for example, a tracking code starting with LP…YP for Yanwen, or international postal-style numbers). In all cases, Vova provides this tracking information and redirects the customer to the concerned carrier's site for more detailed tracking if needed.
It may happen that the update of tracking statuses takes time. For example, when a package is in international transit or undergoing customs clearance, the status may remain unchanged for several days until arrival at the next logistics center. Additionally, some carriers do not display updates during air or sea transport. Therefore, customers are advised to be patient in case of an immediate lack of tracking updates. Once the package is handled by the local post of the destination country, new tracking statuses will generally appear, until delivery confirmation.
In case of delivery issues (abnormally long delay, lack of tracking when the estimated time is exceeded, etc.), Vova invites its customers to contact its customer service or open a refund request if the package does not arrive within reasonable timeframes. However, the majority of shipments arrive safely, and online tracking provides visibility on each important transport step.
Vova tracking statuses
When tracking a Vova shipment, several status messages may appear depending on the package's progress and events encountered. Below is a list of known tracking statuses for Vova shipments, accompanied by their translation into English and a clear explanation of their meaning:
| Status | Description |
|---|---|
| Arrived at initial sorting center | The package has arrived at the first sorting center of the logistics journey |
| Arrived at warehouse | The package has arrived at the concerned warehouse for processing |
| Awaiting pickup by recipient (on request) | The package is waiting to be picked up by the recipient, as per their request |
| Arrived (first step completed) | The package has successfully completed the first delivery step (initial pickup successful) |
| Delivery attempt in progress | A delivery person is currently attempting to deliver the package to the recipient |
| Arrived in destination country | The package has arrived in the recipient's country |
| Arrived at import airport | The package has arrived at the entry airport (destination country), awaiting import procedures |
| Arrived at destination airport (customs clearance in progress) | The package has arrived at the destination country's airport and is undergoing customs clearance by customs authorities |
| Arrived at Duisburg station | The package has arrived at the Duisburg transit station (logistics platform in Europe) |
| Arrived at EPC warehouse | The package has arrived at the centralized warehouse (EPC) for consolidation or processing |
| Delivery attempt failed | A delivery attempt for the package was unsuccessful |
| Package at distribution center | The package is currently in a distribution center (delivery center) |
| Arrived at Dostyk station | The package has arrived at the Dostyk station (international transit platform) |
| Arrived at post office | The package has arrived at the local post office for final distribution |
| Arrived at last mile sorting center | The package has arrived at the local sorting center responsible for the last delivery step |
| Arrived at transit center | The package has arrived at an intermediate transit center during its journey |
| At national sorting center | The package is in the carrier's national sorting center |
| Arrived at international airport (departure abroad) | The package has arrived at an international airport to be sent abroad |
| Arrived at arrival exchange office | The package has arrived at the recipient country's exchange office (incoming international exchange center) |
| Arrived from abroad | The package from abroad has arrived in the destination country |
| Arrived at distribution center | The package has arrived at a distribution center for sorting or dispatch to the final destination |
| Arrived at departure airport (export) | The package has arrived at the export airport in the country of origin, ready to be shipped internationally |
| Taken over by carrier | The package has been taken over by the carrier for delivery |
| Shipment announced | The shipment has been announced to the carrier, awaiting actual pickup |
| On delivery vehicle | The package is loaded in the delivery vehicle and ready to be distributed |
| In delivery | The package is on its final delivery route to the recipient (delivery person en route) |
| Order information recorded | The order and shipping information have been recorded |
| Order created | The order has been created in the system, awaiting logistical processing |
| Left the facility | The package has left the previous facility or processing center |
| Left initial sorting center | The package has left the initial sorting center and continues its journey |
| Delivered | The package has been delivered to the recipient |
| Departure from the country of origin airport | The package has taken off from the country of origin airport to the foreign destination |
| Departure (first step completed) | The package has been successfully shipped from the point of origin (end of the first shipping step) |
| Left processing center | The package has left the processing center where it was located |
| Port of departure - Departure | The package has left the port of departure (boarding completed) |
| Domestic shipping anomaly | An irregularity has been reported during the domestic shipping of the package |
| Cleared customs in destination country | The package has left the customs service in the destination country after inspection |
| Delivered - Picked up by recipient at post office | The package has been delivered and picked up by the recipient at the post office |
| Delivery delayed - Recipient absent | The delivery was delayed because the recipient was absent during the delivery attempt |
| Departure from airport to destination country | The package has left the origin airport heading to the destination country |
| Departure from sorting center (scan) | The package has been scanned and leaves the sorting center for the next step |
| Departure from exchange office (export) | The package has left the exchange office of the country of origin (international shipment in progress) |
| Delivery recorded | The delivery of the package has been recorded in the system (proof of delivery logged) |
| Departure from drop-off point | The package has left the initial drop-off point to enter the transport network |
| Received by carrier | The package has been received by the carrier or sorting center |
| Departure to distribution network | The package has left the shipping center heading to the final distribution network |
| In transit | The package is in transit between two stages of its journey |
| Left the shipping partner site, USPS pending | The package has left the shipping partner's facilities, USPS is waiting to take it over (in the United States) |
| Delivery in progress by agent | The delivery person (delivery agent) is currently delivering the package |
| Delivered - Case closed | The package has been delivered to the recipient and the delivery case is closed |
| Delivered by driver at pickup point | The driver has dropped off the package at a pickup point for the recipient to collect |
| Driver en route - package in delivery | The driver/delivery person is en route to deliver the package (distribution in progress) |
| Left local distribution center | The package has left the local distribution center to be delivered to its final destination |
| Delivery attempt made | A delivery attempt for the package was made, but the handover was not completed |
| In delivery | The package is being distributed to the recipient |
| Successfully delivered | The package has been successfully handed over to the recipient |
| Package returned to sender | The package has been returned to the sender (return shipment) |
| Package sent to Morocco | The package has been shipped to Morocco |
| Shipped, no arrival confirmation | The package has been shipped, but no arrival confirmation is yet available |
| In customs clearance | The package is undergoing customs clearance with customs authorities |
| Customs clearance completed | The customs formalities for the package are completed |
| Package arrived in destination country | The package has arrived in the recipient's country |
| In distribution by postman | The package is in final distribution by the local postal service (postman) |
| Released by customs and taken over by Canada Post | The package has been released by customs and is now taken over by Canada Post for further processing |
| Package left the country of origin | The package has left the original shipping country |
| International shipment authorized - import | The package has been authorized for import (cleared for entry into the destination country) |
| Presented to the Canada Border Services Agency for customs inspection | The package has been presented to Canadian customs authorities for examination |
| Package processed | The package has been processed in a sorting or operations center |
| Package arrived in destination country | The package has arrived on the territory of the recipient country |
| Package scanned | The package has been scanned during its processing (tracking point recorded) |
| Return to customer's address by CNE | The package has been returned to the customer's address by the CNE carrier |
| Flight departure | The package has left the country of origin by plane (flight departed) |
| Taken over | The package has been picked up/taken over by the carrier |
| EPC signature successfully completed | The package has been successfully signed in the EPC system (pickup confirmation) |
| Port of destination - Arrival | The package has arrived at the port of destination |
| Port of departure - Departure | The package has left the original shipping port |
| Flight landed in destination country | The plane carrying the package has landed in the destination country |
| Express operation completed | The express delivery of the package is completed |
| Package taken over (received by service) | The package has been received by the transport service and taken over for shipment |
| Shipment left the facility | The shipment (package) has left the previous facility or warehouse |
| Shipment arrived at facility | The shipment (package) has arrived at the indicated facility or sorting center |
| Shipment arrived at airport | The shipment (package) has arrived at the indicated airport |
| Shipment left airport | The shipment (package) has left the departure airport |
| Shipping label created, USPS awaiting package | A shipping label has been generated for the package, USPS is awaiting the physical handover of the package |
| Shipment left the country of origin | The shipment (package) has left the initial shipping country |
| Shipment in transit | The shipment (package) is in transit to the next step |
| Shipment left sorting center (after scan) | The shipment (package) has been scanned and then left the sorting center (sorting center) |
| Shipment received at destination center | The shipment (package) has been received in a distribution center close to the recipient |
| Shipment directed to domestic destination (INB) | The package is being sent to a domestic destination (INB = arrival on the domestic network) |
| Your shipment has been delivered | The package/shipment has been successfully delivered to the recipient |
| Shipping information received | The shipment (package) information has been received (the carrier has received the tracking data) |
| Shipment created | The shipment (order) has been created and is recorded in the system |
| Shipping information submitted | The information related to the shipment has been submitted to the carrier |
| Package taken over by Canada Post | The package has been picked up and taken over by the Canadian postal service (Canada Post) |
| Shipment processed in destination parcel center | The shipment (package) has been processed in the distribution center of the destination area |
| Shipment left transit airport | The shipment (package) has left the intermediate transit airport |
| Shipment in transit to next platform | The shipment (package) is in transit to the next center or logistics platform |
| Shipment taken over in operational center | The shipment (package) has been taken over and scanned in a logistics operational center |
| Shipment arrived at warehouse | The shipment (package) has arrived at the concerned warehouse |
| Sorted for delivery | The package has been sorted and prepared for the final delivery round |
| Sorting center | The package is in a sorting center |
| Partial departure delayed | Part of the shipments did not leave at the scheduled time (delay in the shipment of some packages) |
| Shipment ready to leave warehouse | The shipment (package) is ready to be shipped, about to leave the warehouse |
| SF Express has taken over the shipment | The SF Express carrier has picked up and taken over the package |
| Sent to airline | The package has been handed over to the airline for transport |
| Shipment being rerouted, please wait | The package is being rerouted to the next step. Please wait during its transit |
| Package left logistics center | The package has left the logistics center (operations sorting center) where it was located |
| Released by customs for export | The package has been released by the customs authorities of the country of origin (export authorized) |
| Received at opening unit | The package has been received at the opening unit (center where it will be opened/checked if necessary) |
| Package at local sorting center | The package is currently in the local sorting center |
| The package is in transit | The package is in transit within the transport network |
| Last step -> transferred to local post (local number assigned) | The package has been handed over to the destination country's postal service for the final delivery phase (a local tracking number has been assigned) |
| Package rerouted (return to sender) | The package has been rerouted back to the sender |
| Package processed in sorting center (local tracking number assigned) | The package has been processed in the operational center, a last mile tracking number has been assigned |
| Package received and processed | The package has been received and scanned for processing |
| Package delivered | The package has been delivered to the recipient |
| Package arrived at distribution office | The package has arrived at the local distribution office (site in charge of delivery) |
| Package handed over to air transport | The package has been handed over to the air transport company for its air delivery |
| Package information received | The information concerning the package has been received by the carrier |
| Package processed in logistics platform | The package has been taken over and processed in the logistics center |
| Package left sorting center (local tracking number assigned) | The package has left the logistics center, a last mile tracking number has been assigned for the continuation |
| Package available for pickup at post office | The package is available for pickup by the recipient at the post office |
| The package has left the operations center | The package has left the logistics operations center and continues its route |
| First scan of the package in Poste Italiane's logistics network | The package has been scanned for the first time in the Poste Italiane network (Italian postal service) |
| The package has been received | The package has been received by the delivery service or the next processing point |
| USPS electronically informed by sender | The American postal service (USPS) has been electronically informed of the shipment by the sender (prior notification received by USPS) |
| Delivery information provided as soon as available | The delivery status information will be updated and communicated as soon as it is available |
| Removed from warehouse and in vehicle for delivery | The package has been removed from the warehouse and loaded into a vehicle, ready for final delivery |
| Your package is en route to the destination airport | The package is in air transit and heading to the destination country's airport |
| Your package has been unloaded from the plane | The package has been extracted/unloaded from the plane after its arrival |
| Processing completed | The package has been processed at this step |
| Transport letter generated | A transport letter (shipping number) has been generated for the package |
| Taken over by local carrier | The package is now taken over by the local carrier of the destination country |
| Your Colissimo will soon be taken over by the carrier | The package (Colissimo) is being prepared by the sender and will soon be handed over to the carrier for delivery |
| Transfer to final carrier | The package has been transferred to the provider responsible for last mile delivery |
| Shipment handed over to destination country's postal operator | The package has been handed over to the destination country's postal service, which will perform the final delivery in the coming days |
| Returned to sender | The package has been returned to the original sender |
| Your package is being sorted for delivery | The package is in final sorting for its upcoming delivery. An update will be provided as soon as it is en route to its destination |
| Your package is transiting through our logistics platforms | The package is passing through our logistics platforms and will be delivered to you as soon as possible |
| Held in customs or inspection (IMPCUSTRET) | The package is held by customs for inspection or investigation (status code: IMPCUSTRET) |
| Released from customs | The package has been released by customs and can continue its journey |
| Package received at distribution agency (INB) | The package has been received at the local distribution agency (INB indicates its entry into the national distribution network) |
| Received by last mile delivery provider (LMSP) | The package has been received by the logistics provider responsible for final delivery (LMSP = Last Mile Service Provider) |
| The shipment has arrived in the destination country | The package/shipment has arrived on the territory of the recipient country |
| Received by destination country's customs | The package has been taken over by the destination country's customs services for inspection |
| Your package has arrived at its delivery location | The package has arrived at the intended location for final delivery (e.g., post office or local agency) |
| Transferred to last mile logistics provider | The package has been handed over to a provider responsible for final delivery |
| Released | The package has been released (from control or warehouse) and continues its journey |
| Transfer within destination country | The package is being transferred within the destination country |
| USPS electronically informed by sender | The American postal service (USPS) has been electronically informed of the shipment by the sender (notification transmitted) |
| Unsuccessful delivery attempt | A delivery attempt for the package has failed |
| Package received at exchange office (INB) | The package has been received at the international exchange office of the destination country (INB = entry into the country) |
| Return to sender, processed in center | The package is being returned to the sender and has been processed in a logistics center for this purpose |
| Package delivered with signature | The package has been handed over to the recipient against signature |
| Package left our Cleveland (Ohio) distribution center | The package has left our Cleveland, Ohio, distribution center and is en route to its destination |
| Awaiting a flight | The package is awaiting air transport (upcoming flight) |
| Delivery failed: recipient absent | The delivery could not be completed because the recipient was absent |
| Unfortunately, we could not deliver your package | A delivery attempt was made, but the package could not be handed over to the recipient |
| Customs inspection at export | The package is undergoing inspection by the customs of the country of origin (export) |
| Contains prohibited goods | The package contains prohibited goods, which may prevent its delivery |
| Transferred by carrier | The package has been redirected by the carrier to another destination or service |
| Package left our USPS center in Elk Grove Village (IL) | The package has left our USPS center in Elk Grove Village, Illinois, and is currently in transit to its destination |
| La Poste takes over your package, it is in transit | The package is now taken over by La Poste (French postal service) and is in transit |
| Taken over by delivery agent | The package has been taken over by the agent responsible for final delivery |
| Return to sender: handed over to sender | The package is returned and has been handed over to the original sender |
| Shipping time of your shipment | Recording of the time at which your shipment was shipped |
| Check-in at Asendia facility | The package has been checked in at an Asendia network facility |
| The shipment has left the border point | The package has left the exit point of the country of origin or the border entry point |
| The destination country's postal service is processing your package | The destination country's postal service has taken over the package and is currently delivering it to the recipient |
| Grouped in partner's warehouse | The package has been grouped in a partner logistics facility (shipment consolidation) |