Vova tracking
How to track my Vova package?
Ordertracker provides a simple solution to track your Vova packages. To begin, you'll need a Vova tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Vova package in real time.
Where can I find my Vova tracking number?
Finding your Vova tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Vova package moving in the package tracking history?
Dealing with a Vova package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Vova or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Vova customer service or the sender can help resolve shipping delays.
When I track my Vova package, why does it show as "returned"?
If you're tracking your Vova package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Vova package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Vova to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Vova may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Vova might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Vova package is "returned" in tracking, contact the sender or Vova customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Vova policies and circumstances.
Why does the Vova parcel tracking timeline indicate that my order cannot be found?
When your Vova parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Vova system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Vova yet. Tracking should appear shortly.
About Vova
Vova is a global e-commerce platform that offers a wide range of products at competitive prices. While the exact founding date is not provided, Vova has gained popularity for its diverse product selection, including electronics, fashion, home goods, and more. It operates globally and connects sellers from various regions to buyers worldwide. Vova's commitment to providing affordable and quality products has made it a popular choice for online shoppers seeking value and variety.
How to contact Vova?
If you are experiencing issues with the delivery process managed by Vova, please do not hesitate to contact their customer support.
Online commerce from Hong Kong founded in 2018 to 200 destinations
Vova is a global online commerce platform founded in 2018 and initially based in Hong Kong. It offers a very wide range of products (fashion, electronics, home, beauty, accessories, etc.) at particularly attractive prices, allowing consumers to buy directly from manufacturers or wholesalers. Vova has grown rapidly thanks to its competitive pricing strategy, its varied catalog and a simplified shopping experience via its website and mobile application. The platform is available in around twenty languages and supports multiple currencies, which has enabled it to attract millions of users around the world. Present in Asia, Europe, America and elsewhere, Vova ships to more than 200 destinations (notably the United States, Canada, Europe, Asia, South America, etc.) and has thousands of sellers offering millions of items. Its stated goal is to make quality products available at low prices for customers everywhere in the world, similar to competitors like Wish or AliExpress, while ensuring efficient and reliable delivery.
Delivery options and transit times
To dispatch orders internationally, Vova offers several shipping methods in order to adapt to the needs and urgency of each shipment. Delivery times may vary depending on the destination country, the carrier involved, customs procedures or other external factors (weather conditions, holiday periods, security checks, etc.). Here are the main delivery options that are generally available:
- Standard delivery: This is the default option on Vova for most orders. It relies on economical postal services and reliable local carriers. The transit time is longer than for express shipping (it can generally take several weeks before the parcel arrives at the customer’s address). This time frame can vary significantly depending on the destination and any unforeseen slowdowns (customs, transit, etc.).
- Express delivery: Vova also offers an express delivery option for customers who wish to receive their parcel more quickly. This shipping method uses fast international carriers, which greatly reduces transit time. As a general rule, express delivery allows the parcel to be received within a few business days or within about one to two weeks depending on the country: a much shorter timeframe than standard delivery.
- Accelerated delivery: For the most urgent shipments, Vova can offer accelerated delivery (often the fastest option available). Thanks to specialized logistics partners, the parcel transits in a minimal amount of time (only a few days in optimal cases, excluding exceptional circumstances). This premium service ensures ultra-fast delivery, although it can also be affected by external factors (customs clearance, air transport regulations, etc.).
The shipping fees applied by Vova depend on several parameters such as the weight and dimensions of the parcel, the final destination and the chosen shipping method. When confirming the order, the customer can select the desired delivery option and see the associated cost before payment. In addition, Vova regularly sets up promotions or special offers: for example free or discounted delivery for certain orders, or free express shipping above a certain number of items (which allows customers to save money on delivery when these conditions are met).
Network of carriers and logistics partners
To deliver parcels around the world, Vova relies on an extensive network of carriers and postal services. Depending on the route and the type of service chosen, a Vova order may be entrusted to different logistics partners, from the product’s country of origin to the destination country. Among the carriers commonly used by Vova, we can mention:
- China Post and ePacket: A large proportion of parcels shipped from China by Vova transit via China Post (the Chinese postal service) or via ePacket. The latter is an international light-parcel service often used to speed up deliveries to many countries. When Vova sends an item using China Post or ePacket, a tracking number is provided, allowing the customer to track the progress of the parcel across the international postal network.
- International express carriers (DHL, UPS, FedEx): For accelerated or express delivery shipments, Vova uses world-renowned express carriers such as DHL, UPS or FedEx. These companies provide very fast transport times and detailed tracking. Parcels shipped via these premium carriers are generally treated as a priority and arrive at their destination more quickly, in exchange for a higher cost. An international (often alphanumeric) tracking number is provided for every shipment of this type.
- Specialized logistics providers: Vova also works with logistics providers specialized in international shipments originating from Asia. Companies such as Yanwen (and its YW-AIR Economy Mail service), Chukou1 (CK1), SF-Express (SF eParcel), SunYou (SY Post) or 4PX are among the partners that handle the initial transport of parcels from China to overseas destinations. These providers often manage the “first mile” of the shipment. Here again, Vova provides an associated tracking number (for example starting with LP…YP or another format specific to the carrier) so that the customer can track the shipment.
- Local postal services: In many cases, the final leg of delivery is handled by the destination country’s postal service once the parcel has arrived locally. For example, in the United States Vova works with USPS (the U.S. Postal Service) for final distribution of parcels within the U.S. Likewise, in other countries, the parcel may be handed over to the national postal service or an equivalent local carrier for the last delivery step (last mile). This makes it possible to use the local network of the country to deliver the package to the customer’s address. Local tracking may then take over, often with a local tracking number that may be different.
It should be noted that the carrier selected for a Vova order depends on several factors: the seller’s shipping location, the delivery method chosen by the customer, the final destination and the parcel’s characteristics. Vova constantly seeks to optimize the logistics chain by choosing the most appropriate partner for each shipment, in order to ensure delivery that is at once fast, reliable and economical.
Order tracking tools
Like any e-commerce platform, Vova provides its customers with tracking tools so that they can monitor the progress of their orders. When an order is shipped, a unique tracking number is generated and communicated to the customer (usually accessible from the order page on the Vova website or app). This tracking number – which should not be confused with the Vova order number itself – makes it possible to obtain updates on the status of the parcel.
The format of a Vova tracking number depends on the carrier that handles the parcel. In many cases, for shipments handled by Vova’s own network (Vova Post), the tracking number consists of 13 to 14 alphanumeric characters starting with the letters “VO”. For example, Vova tracking could be VO123456789CN or VO123456789ED. Other formats exist when logistics partners are used (for example a tracking code beginning with LP…YP for Yanwen, or standard international postal-style numbers). In all cases, Vova provides this tracking information and, if necessary, redirects the customer to the relevant carrier’s website for more detailed tracking.
It may happen that tracking status updates take some time. For example, when a parcel is in international transit or undergoing customs clearance, the status may remain unchanged for several days in a row until it arrives at the next logistics center. In addition, some carriers do not display updates while the parcel is in air or sea transport. Customers are therefore advised to be patient in the event of no immediate tracking update. Once the parcel is handled by the local postal service in the destination country, new tracking statuses will generally appear until delivery is confirmed.
In the event of a delivery problem (abnormally long delay, no tracking when the estimated timeframe has been exceeded, etc.), Vova invites its customers to contact its customer service or to open a refund request if the parcel does not arrive within a reasonable time. However, the majority of shipments are successfully delivered, and online tracking provides visibility on every important stage of the transport.
Interpreting tracking statuses
When tracking a Vova shipment, several status messages may appear depending on the progress and events encountered by the parcel. Below is a list of known tracking statuses for Vova shipments, along with their French translation and a clear explanation of their meaning:
| Status | Description |
|---|---|
| Arrived at initial sorting center | The parcel has arrived at the first sorting center in the logistics route |
| Arrived at warehouse | The parcel has arrived at the relevant warehouse for processing |
| Awaiting pickup by recipient (on request) | The parcel is waiting to be picked up by the recipient, in accordance with their request |
| Arrived (first step completed) | The parcel has successfully completed the first step of its routing (initial handover completed) |
| Delivery attempt in progress | A delivery agent is currently attempting to deliver the parcel to the recipient |
| Arrived in destination country | The parcel has arrived in the recipient’s country |
| Arrived at import airport | The parcel has arrived at the entry airport (destination country) and is awaiting import procedures |
| Arrived at destination airport (customs clearance in progress) | The parcel has arrived at the airport in the destination country and is undergoing customs clearance by the authorities |
| Arrived at Duisburg station | The parcel has arrived at the Duisburg transit station (logistics hub in Europe) |
| Arrived at EPC warehouse | The parcel has arrived at the centralized warehouse (EPC) for consolidation or processing |
| Delivery attempt failed | A delivery attempt for the parcel was made but was not successful |
| Parcel at distribution center | The parcel is currently at a distribution center (delivery center) |
| Arrived at Dostyk station | The parcel has arrived at Dostyk station (international transit hub) |
| Arrived at post office | The parcel has arrived at the local post office for final distribution |
| Arrived at last-mile sorting center | The parcel has arrived at the local sorting center responsible for the last delivery step |
| Arrived at transit center | The parcel has arrived at an intermediate transit center during its route |
| At national sorting center | The parcel is at the carrier’s national sorting center |
| Arrived at international airport (departure abroad) | The parcel has arrived at an international airport to be sent abroad |
| Arrived at incoming exchange office | The parcel has arrived at the exchange office in the destination country (incoming international exchange center) |
| Arrived from abroad | The parcel coming from abroad has arrived in the destination country |
| Arrived at distribution center | The parcel has arrived at a distribution center for sorting or dispatch to the final destination |
| Arrived at departure airport (export) | The parcel has arrived at the export airport in the origin country and is ready to be shipped internationally |
| Picked up by carrier | The parcel has been picked up by the carrier for transport |
| Shipment announced | The shipment has been announced to the carrier and is waiting for actual pick-up |
| On delivery vehicle | The parcel has been loaded onto the delivery vehicle and is ready to be distributed |
| Out for delivery | The parcel is in the final stage of delivery to the recipient (delivery agent on the way) |
| Order information recorded | The information related to the order and shipment has been recorded |
| Order created | The order has been created in the system and is awaiting logistics processing |
| Left facility | The parcel has left the previous facility or processing center |
| Left initial sorting center | The parcel has left the initial sorting center and is continuing its route |
| Delivered | The parcel has been delivered to the recipient |
| Departed origin country airport | The parcel has departed from the origin country’s airport on its way abroad |
| Departure (first step completed) | The parcel has been successfully dispatched from the point of origin (end of the first shipping step) |
| Left processing center | The parcel has left the processing center where it was previously located |
| Departure from port of origin | The parcel has left the port of origin (shipment boarded) |
| Irregularity in domestic shipment | An irregularity has been reported during domestic shipment of the parcel |
| Released from customs in destination country | The parcel has left the customs service in the destination country after inspection |
| Delivered – Picked up by recipient at post office | The parcel has been delivered and collected by the recipient at the post office |
| Delivery delayed – Recipient absent | Delivery has been delayed because the recipient was absent at the time of the delivery attempt |
| Departed airport towards destination country | The parcel has left the origin airport heading to the destination country |
| Departed sorting center (scan) | The parcel has been scanned and is leaving the sorting center for the next step |
| Departed exchange office (export) | The parcel has left the exchange office in the origin country (international shipment in progress) |
| Delivery registered | The delivery of the parcel has been registered in the system (proof of delivery recorded) |
| Departed drop-off point | The parcel has left the initial drop-off point to enter the transport network |
| Received by carrier | The parcel has been received by the carrier or sorting center |
| Departed towards distribution network | The parcel has left the shipping center towards the final distribution network |
| In transit | The parcel is in transit between two stages of its route |
| Left partner’s facility, USPS awaiting parcel | The parcel has left the shipping partner’s facility, USPS is waiting to take it over (in the United States) |
| Delivery in progress by agent | The delivery agent is currently performing delivery of the parcel |
| Delivered – Case closed | The parcel has been delivered to the recipient and the delivery case is closed |
| Delivered by driver to pickup point | The driver has dropped off the parcel at a pickup point for the recipient to collect it |
| Driver en route – Parcel out for delivery | The driver/courier is on the way to deliver the parcel (delivery in progress) |
| Left local distribution center | The parcel has left the local distribution center to be routed to its final destination |
| Delivery attempt made | A delivery attempt was made, but the parcel was not handed over |
| In delivery | The parcel is being delivered to the recipient |
| Successfully delivered | The parcel has been successfully handed over to the recipient |
| Parcel returned to sender | The parcel has been sent back to the sender (returned shipment) |
| Parcel sent to Morocco | The parcel has been dispatched towards Morocco |
| Shipped, no arrival confirmation | The parcel has been shipped, but no arrival confirmation is available yet |
| Under customs clearance | The parcel is undergoing customs clearance with the customs authorities |
| Customs clearance completed | Customs formalities for the parcel have been completed |
| Parcel arrived in destination country | The parcel has arrived in the recipient’s country |
| Being delivered by mail carrier | The parcel is in final distribution by the local postal service (mail carrier) |
| Released by customs and handled by Canada Post | The parcel has been released by customs and is now being handled by Canada Post for further processing |
| Parcel departed from origin country | The parcel has left the country of origin |
| International shipment authorized – Import | The parcel has been authorized for import (cleared to enter the destination country) |
| Presented to Canada Border Services Agency for customs inspection | The parcel has been presented to the Canadian customs authorities for inspection |
| Parcel processed | The parcel has been processed at a sorting or operations center |
| Parcel arrived in destination country | The parcel has arrived on the territory of the destination country |
| Parcel scanned | The parcel has been scanned during processing (tracking event recorded) |
| Returned to customer address by CNE | The parcel has been sent back to the customer’s address by carrier CNE |
| Flight departed | The parcel has left the country of origin by plane (flight departed) |
| Picked up | The parcel has been collected/picked up by the carrier |
| EPC signature successfully completed | The parcel has been successfully signed in the EPC system (handover confirmation) |
| Destination port – Arrival | The parcel has arrived at the destination port |
| Port of origin – Departure | The parcel has left the originating shipping port |
| Flight landed in destination country | The plane carrying the parcel has landed in the destination country |
| Express operation completed | The express transport of the parcel is complete |
| Parcel picked up (received by service) | The parcel has been received by the transport service and taken in charge for shipment |
| Shipment departed facility | The shipment (parcel) has left the previous facility or warehouse |
| Shipment arrived at facility | The shipment (parcel) has arrived at the specified facility or sorting center |
| Shipment arrived at airport | The shipment (parcel) has arrived at the specified airport |
| Shipment departed airport | The shipment (parcel) has left the departure airport |
| Shipping label created, USPS awaiting parcel | A shipping label has been generated for the parcel, USPS is waiting to receive it physically |
| Shipment departed origin country | The shipment (parcel) has left the initial country of dispatch |
| Shipment in transit | The shipment (parcel) is in transit to the next step |
| Shipment left sorting center (after scan) | The shipment (parcel) has been scanned and then left the sorting center |
| Shipment received at destination center | The shipment (parcel) has been received at a distribution center near the recipient |
| Shipment directed to domestic destination (INB) | The parcel is being sent to a domestic destination (INB = entry into the domestic network) |
| Your shipment has been delivered | The parcel/shipment has been delivered to the recipient |
| Shipping information received | The shipment information has been received (the carrier has received the tracking data) |
| Shipment created | The shipment (order) has been created and recorded in the system |
| Shipping information submitted | The shipping information has been transmitted to the carrier |
| Parcel picked up by Canada Post | The parcel has been collected and taken in charge by the Canadian postal service (Canada Post) |
| Shipment processed at destination parcel center | The shipment (parcel) has been processed at the distribution center in the destination area |
| Shipment departed transit airport | The shipment (parcel) has left the intermediate transit airport |
| Shipment in transit to next platform | The shipment (parcel) is in transit to the next logistics center or platform |
| Shipment taken in charge at operations center | The shipment (parcel) has been taken in charge and scanned at a logistics operations center |
| Shipment arrived at warehouse | The shipment (parcel) has arrived at the relevant warehouse |
| Sorted for delivery | The parcel has been sorted and prepared for the final delivery round |
| Sorting center | The parcel is at a sorting center |
| Partial departure delayed | Some shipments did not leave at the scheduled time (delay in the dispatch of certain parcels) |
| Shipment ready to leave warehouse | The shipment (parcel) is ready to be shipped and about to leave the warehouse |
| SF Express has taken over the shipment | The carrier SF Express has collected and taken in charge the parcel |
| Sent to airline | The parcel has been handed over to the airline for transport |
| Shipment being rerouted, please wait | The parcel is being rerouted to the next step. Please wait while it is being transported |
| Parcel departed logistics center | The parcel has left the logistics center (operations sorting center) where it was located |
| Released by customs for export | The parcel has been released by the customs authorities in the origin country (export authorized) |
| Received at opening unit | The parcel has been received at the opening unit (center where it will be opened/checked if necessary) |
| Parcel at local sorting center | The parcel is currently at the local sorting center |
| The parcel is being transported | The parcel is in transit within the transport network |
| Final step → Transferred to local post (local number assigned) | The parcel has been handed over to the destination country’s postal service for final delivery (a local tracking number has been assigned) |
| Parcel rerouted (returned to sender) | The parcel has been rerouted and sent back to the sender |
| Parcel processed at sorting center (local tracking number assigned) | The parcel has been processed at the operations center and a last-mile tracking number has been assigned |
| Parcel received and processed | The parcel has been received and scanned for processing |
| Parcel delivered | The parcel has been delivered to the recipient |
| Parcel arrived at distribution office | The parcel has arrived at the local distribution office (site in charge of delivery) |
| Parcel handed over to air carrier | The parcel has been handed over to the air carrier for air transport |
| Parcel information received | The parcel information has been received by the carrier |
| Parcel processed at logistics platform | The parcel has been taken in charge and processed at the logistics center |
| Parcel departed sorting center (local tracking number assigned) | The parcel has left the logistics center, and a last-mile tracking number has been assigned for the rest of the route |
| Parcel available for pickup at post office | The parcel is available for collection by the recipient at the post office |
| The parcel has left the operations center | The parcel has left the logistics operations center and is continuing its route |
| First scan of parcel in Poste Italiane logistics network | The parcel has been scanned for the first time in the Poste Italiane (Italian postal service) network |
| The parcel has been received | The parcel has been received by the delivery service or the next processing point |
| USPS informed electronically by sender | The U.S. Postal Service (USPS) has been informed electronically of the shipment by the sender (advance notification received by USPS) |
| Delivery information provided as soon as available | Delivery status information will be updated and communicated as soon as it is available |
| Removed from warehouse and in vehicle for delivery | The parcel has been removed from the warehouse and loaded into a vehicle, ready for final delivery |
| Your parcel is on its way to the destination airport | The parcel is in air transit and on its way to the destination country’s airport |
| Your parcel has been unloaded from the plane | The parcel has been removed/unloaded from the plane after arrival |
| Processing completed | The parcel has been processed at this stage |
| Waybill generated | A waybill (shipment number) has been generated for the parcel |
| Taken in charge by local carrier | The parcel is now being handled by the local carrier in the destination country |
| Your Colissimo will soon be taken in charge by the carrier | The parcel (Colissimo) is being prepared by the sender and will soon be handed over to the carrier for delivery |
| Transferred to final carrier | The parcel has been transferred to the provider in charge of last-mile delivery |
| Shipment handed over to destination country postal operator | The parcel has been handed over to the destination country’s postal service, which will perform final delivery in the coming days |
| Returned to sender | The parcel has been sent back to the original sender |
| Your parcel is being sorted for delivery | The parcel is undergoing final sorting in preparation for upcoming delivery. An update will be provided as soon as it is on its way to its destination |
| Your parcel is transiting through our logistics platforms | The parcel is passing through our logistics platforms and will be routed to you as soon as possible |
| Held in customs or inspection (IMPCUSTRET) | The parcel is being held by customs for inspection or investigation (status code: IMPCUSTRET) |
| Released from customs | The parcel has been released by customs and can continue its route |
| Parcel received at distribution agency (INB) | The parcel has been received at the local distribution agency (INB indicates entry into the national distribution network) |
| Received by last-mile delivery provider (LMSP) | The parcel has been received by the logistics provider responsible for final delivery (LMSP = Last Mile Service Provider) |
| Shipment has arrived in destination country | The parcel/shipment has arrived on the territory of the destination country |
| Received by destination country customs | The parcel has been taken in charge by the customs authorities in the destination country for inspection |
| Your parcel has arrived at its delivery location | The parcel has arrived at the location scheduled for final delivery (for example, the post office or local branch) |
| Transferred to last-mile logistics provider | The parcel has been handed over to a provider in charge of final delivery |
| Released | The parcel has been released (from inspection or warehouse) and is continuing its route |
| Transfer within destination country | The parcel is being transferred within the destination country |
| USPS informed electronically by sender | The U.S. Postal Service (USPS) has been informed electronically of the shipment by the sender (notification transmitted) |
| Unsuccessful delivery attempt | A delivery attempt for the parcel has failed |
| Parcel received at exchange office (INB) | The parcel has been received at the international exchange office in the destination country (INB = entry into the country) |
| Return to sender, processed at center | The parcel is being returned to the sender and has been processed at a logistics center for this purpose |
| Parcel delivered with signature | The parcel has been handed over to the recipient against signature |
| Parcel departed from our Cleveland (Ohio) distribution center | The parcel has left our distribution center in Cleveland, Ohio, and is on its way to its destination |
| Waiting for flight | The parcel is waiting for air transport (upcoming flight) |
| Delivery failed: recipient absent | The delivery could not be completed because the recipient was absent |
| Unfortunately, we were unable to deliver your parcel | A delivery attempt was made, but the parcel could not be handed over to the recipient |
| Customs inspection at export | The parcel is undergoing inspection by the customs authorities in the origin country (export) |
| Contains prohibited goods | The parcel contains prohibited goods, which may prevent its delivery |
| Transferred by carrier | The parcel has been redirected by the carrier to another destination or service |
| Parcel departed from our USPS center in Elk Grove Village (IL) | The parcel has left our USPS center in Elk Grove Village, Illinois, and is currently in transit to its destination |
| La Poste has taken charge of your parcel, it is being routed | The parcel is now being handled by La Poste (French postal service) and is in transit |
| Taken in charge by delivery agent | The parcel has been taken in charge by the agent responsible for final delivery |
| Return to sender: handed back to sender | The parcel has been returned and handed back to the original sender |
| Time of shipment for your consignment | Record of the time at which your shipment was dispatched |
| Checked in at Asendia facility | The parcel has been checked in at a facility in the Asendia network |
| Shipment has left border point | The parcel has left the exit point of the origin country or the border entry point |
| Destination country postal service is processing your parcel | The destination country’s postal service has taken charge of the parcel and is currently routing it to the recipient |
| Grouped at partner’s warehouse | The parcel has been grouped at a partner’s facility (consolidation of shipments) |