Ukrposhta tracking

What is Ukrposhta?

Ukrposhta is the national postal operator of Ukraine, a public enterprise 100% owned by the Ukrainian State due to its strategic importance for the country. This historic institution ensures universal postal service across the entire Ukrainian territory, from major cities like Kyiv, Kharkiv and Odessa to the most remote villages in rural regions. As a pillar of national communications and logistics, Ukrposhta offers a comprehensive range of services ranging from mail and parcel delivery to local financial services, playing an essential role in the daily lives of millions of Ukrainians.

The history of Ukrainian postal service dates back several centuries, with messaging systems existing since the 17th century in the form of private relays. However, the modern history of Ukrposhta truly begins in 1917, with the establishment of the Ukrainian People's Republic. At that time, the Ukrainian postal service gained its independence and began operating as a distinct national postal service. During this turbulent period, the local postmaster overprinted existing stocks of Russian stamps with the Ukrainian national emblem, the trident, creating hundreds of different stamps that are highly prized by philatelists today.

Following Soviet annexation, Ukrainian postal services were fully integrated into the Soviet Union network, managed by the People's Commissariat of Posts and Telegraphs. During this period, the Ukrainian Soviet Socialist Republic functioned as a regional branch using standardized USSR stamps from 1923 onwards. In 1947, the Ukrainian postal administration was formally reorganized under the name Ukrposhta within the Soviet framework, marking its establishment as a republican postal operator. That same year, Ukrposhta joined the Universal Postal Union under Soviet auspices, connecting Ukraine to the global postal network.

It was only after Ukraine's independence in 1991 that Ukrposhta was reorganized into a truly autonomous national postal operator. In 1994, the company began operating as an independent economic entity, following the separation of postal and telecommunications services. In 1998, the company was restructured as the Ukrainian State Enterprise of Posts "Ukrposhta", and from March 1, 2017, it became a Public Joint-Stock Company (PJSC "Ukrposhta"), while remaining entirely state-owned. This transformation aimed to modernize its governance and improve operational efficiency.

• Date of establishment: 1917, with the establishment of the first independent national Ukrainian postal service upon the creation of the Ukrainian People's Republic
• Headquarters: 22 Khreshchatyk Street, Kyiv 01001, Ukraine
• Legal status: Public Joint-Stock Company (PJSC) 100% owned by the Ukrainian State
• Oversight: Ukrainian Ministry of Infrastructure
• Workforce: Approximately 50,000 to 73,000 employees depending on the period, including over 32,000 postal carriers, 13,700 operators and 2,600 sorters
• Network: Approximately 12,000 post offices distributed across the entire Ukrainian territory
• Annual volume: Over 200 million postal items processed each year, including 15.4 million parcels

Ukrposhta today represents one of the largest employers in the services sector in Ukraine. Geopolitical context has deeply marked the recent history of the company. In 2014, following Russia's annexation of Crimea and the conflict in eastern Ukraine, Ukrposhta had to suspend its activities in certain affected regions. More recently, since 2022, the postal carrier has played a crucial role in ensuring the delivery of essential mail and humanitarian parcels, demonstrating its resilience and vital importance to the population in times of crisis. The company has notably developed a system of mobile post offices that serve as a lifeline for people living in areas where infrastructure has been destroyed.

To which countries does Ukrposhta deliver?

Ukrposhta provides particularly extensive geographic coverage, both on national territory and on an international scale. In Ukraine, the postal carrier serves all municipalities, from large cities to the most isolated rural areas, thanks to its network of 12,000 post offices and mobile postal agencies. This exceptional territorial presence ensures that postal services reach 100% of the Ukrainian population, even in the most remote regions of the country.

Internationally, Ukrposhta offers delivery services to over 230 countries and territories around the world. As a member of the Universal Postal Union since 1947, the Ukrainian postal operator benefits from agreements and partnerships with postal administrations worldwide. This membership in the international postal network allows Ukrposhta to ensure the delivery of mail and parcels to virtually any destination on the planet, from neighboring European countries to the most distant destinations in Asia, America or Oceania.

Ukrposhta's international delivery operates according to a partnership system with national postal operators in destination countries. When a parcel leaves Ukraine, Ukrposhta ensures its transport to customs and then transfers it to the local postal service of the destination country for final delivery. Thus, a parcel sent to France will be handled by La Poste for its final delivery, while a shipment to the United States will transit through USPS (United States Postal Service). This organization enables worldwide coverage while relying on the local expertise of each national operator.

• Ukraine: Full coverage of national territory, including all accessible regions and localities, with delivery to the most remote rural areas
• Europe: Delivery to all European Union countries (France, Germany, Poland, Italy, Spain, etc.) as well as to non-EU European countries such as Switzerland, Norway and the United Kingdom
• North America: United States and Canada served via partnerships with USPS and Canada Post
• Asia: Delivery to China, Japan, South Korea, India, Turkey and many other Asian countries
• Rest of the world: Over 230 countries and territories in total, including Australia, Latin American countries, Africa and the Middle East

It is important to note that Ukrposhta has stopped accepting international postal shipments to the Russian Federation and the Republic of Belarus. This restriction reflects the current geopolitical context and sanctions in force. For all other destinations, delivery times vary depending on the country, the type of service chosen and any customs requirements. Ukrposhta recommends senders to consult updated information on its E-Export portal to learn the actual delivery times to each specific destination.

For shipments to the European Union, exchanges are facilitated by the EU-Ukraine Association Agreement, in force since November 2014, which includes a deep and comprehensive free trade area (DCFTA) applied since January 2016. This agreement reduces customs duties and simplifies customs procedures for shipments between Ukraine and EU member states, making shipments faster and less costly for both individuals and businesses.

What are Ukrposhta's delivery services and timeframes?

Ukrposhta offers a comprehensive range of postal services adapted to the different needs of individuals and businesses. The Ukrainian postal operator has developed several distinct offerings to meet varying requirements in terms of speed, security and budget. Whether you need to send a simple letter, an important document or a bulky parcel, Ukrposhta has an appropriate solution for each type of shipment.

Ukrposhta Standard service is the basic offering for domestic and international shipments. This economical service is perfectly suited to senders who prioritize value for money over speed. Standard delivery times for domestic shipments are generally 3 to 7 business days depending on distance and the recipient's location. For remote or rural areas, delivery times may be slightly longer due to less frequent distribution routes.

For shipments requiring faster delivery, Ukrposhta offers the Priority service (priority rate). This accelerated option guarantees reduced timeframes with delivery in 1 to 2 days to major cities and up to 3 days to rural areas. The Priority service also includes the possibility of home delivery by courier in regional centers, avoiding the need for the recipient to go to the post office to pick up their shipment.

The EMS (Express Mail Service) represents the fastest option offered by Ukrposhta for urgent international shipments. As a member of the global EMS cooperative managed by the Universal Postal Union, Ukrposhta offers a high-quality express service to most countries in the world. EMS shipments benefit from priority handling both in Ukraine and in the destination country, with significantly reduced delivery times compared to standard services.

• Ukrposhta Standard domestic: 3 to 7 business days for deliveries in Ukraine, ideal for non-urgent shipments at economical rates
• Ukrposhta Priority: 1 to 2 days to cities and up to 3 days to rural areas, with courier delivery option in regional centers
• Ukrposhta Standard international: 14 to 20 business days by air, or 25 to 30 days by land and sea depending on destination
• International EMS: 10 to 14 days to most countries in the world in the current context, with a target of 7 to 10 days to key destinations in Europe, Asia and the United States once air connections stabilize
• Registered mail: Secure shipment with full tracking and signature upon delivery, available for domestic and international shipments
• Ukrposhta SmartBox: Service dedicated to small parcels and standard shipments with packaging provided

International delivery times depend on several factors, including the final destination, weather conditions, customs procedures and the status of transport connections. In the current context of martial law in Ukraine and the closure of Ukrainian airspace, international shipments are routed by land to hubs and airports in neighboring European countries before continuing their journey by air. This situation may result in additional delays compared to normal periods.

Comparative studies on the performance of European postal operators have shown that Ukrposhta displays remarkable results in terms of service quality. The Ukrainian carrier notably achieved one of the highest EMS quality scores among participating operators. These performances testify to Ukrposhta's commitment to maintaining a high level of service despite logistical challenges related to the geopolitical context.

What are Ukrposhta's rates and maximum dimensions accepted?

Ukrposhta applies a progressive pricing grid based on several criteria: the weight of the shipment, its dimensions, the destination and the type of service chosen. Rates vary significantly between domestic and international shipments, as well as between standard and express services. The Ukrainian postal operator strives to offer competitive prices, particularly attractive for shipments to rural areas where it is often the only affordable delivery option.

For domestic shipments, Ukrposhta's rates are generally calculated based on the weight and format of the shipment. Light letters and documents benefit from very accessible rates, while larger parcels are charged according to a grid of tariff zones and weight brackets. The Priority service, which is faster, is naturally more expensive than the Standard service, but remains affordable for urgent shipments within Ukraine.

International shipments are subject to more complex pricing that takes into account the destination, classified by geographic zones. Neighboring European countries generally benefit from more favorable rates than distant destinations such as America, Asia or Oceania. Ukrposhta provides an online rate calculator on its website allowing senders to obtain an accurate estimate of their shipment cost based on its characteristics.

• Maximum weight: 30 kg for standard parcels (air and surface shipments); specific services exist for shipments exceeding 30 kg
• Maximum dimensions: Maximum dimensions accepted vary depending on the type of shipment, with limits potentially reaching 2m x 2m x 2m or a sum of length and largest girth of 3 meters maximum
• Alternative dimensions: 1.5m x 1.5m x 1.5m (or 3m sum of length and girth), or 1.05m x 1.05m x 1.05m (or 2m sum of length and girth) depending on configurations
• Volumetric weight: Delivery cost is calculated on the basis of the greater dimension between actual weight and volumetric weight
• Declared value: Ability to declare a value for insured shipments, with maximum limits depending on the type of service

Regarding content restrictions, Ukrposhta applies international rules for postal shipments. Certain items are completely prohibited from shipment, such as dangerous materials, flammable substances, drugs and weapons. Other products are subject to specific restrictions: individuals are not authorized to send alcohol or other excise-taxed products abroad in postal shipments. For medications, only five brands of medications and medical devices registered with the Ukrainian Ministry of Health can be imported, at the rate of one package of each brand.

Ukrposhta's rates present a notable competitive advantage compared to private courier services, particularly for deliveries to rural and small locality areas. The breadth of the postal network allows Ukrposhta to offer accessible prices even for remote destinations, where private carriers often charge significant surcharges. For online sellers and e-commerce businesses, Ukrposhta offers specific rates adapted to high volumes of shipments.

What are Ukrposhta's delivery options?

Ukrposhta offers several delivery options to adapt to the preferences and constraints of each recipient. The Ukrainian postal operator has developed its offering to provide maximum flexibility, allowing customers to choose the reception method that best suits them. Whether you prefer to pick up your parcel at a post office or receive it directly at your home, Ukrposhta provides you with different solutions.

Delivery to a post office remains the most common and economical option offered by Ukrposhta. With its network of nearly 12,000 offices distributed across the entire Ukrainian territory, including in rural areas, there is generally a pickup point accessible near each recipient's home. When a parcel or registered mail arrives at the post office, the recipient receives a delivery notice inviting them to pick it up with a valid ID. This option allows great scheduling flexibility as the recipient can present themselves during opening hours that suit them.

For customers desiring more comfort, Ukrposhta offers a home delivery option by courier. This service is available mainly in regional centers and major Ukrainian cities. Home delivery saves the recipient from traveling and allows them to receive their parcel directly at the indicated address. This option is included in the Priority service for eligible areas and can be requested for an additional fee for other types of shipments.

• Post office delivery: Standard option allowing you to pick up parcels and registered mail at one of the 12,000 Ukrposhta post offices distributed across the entire territory
• Home courier delivery: Available in regional centers and major cities, this option allows you to receive shipments directly at the recipient's address
• Mobile post offices: For areas without a permanent office, mobile agencies ensure mail and parcel distribution, guaranteeing access to postal services even in the most isolated localities
• Online tracking: Ability to track your shipment in real-time via the Ukrposhta website or mobile app
• Notifications: Automatic alerts informing the recipient of parcel arrival and availability for pickup

The mobile post office system deserves special attention. Initially developed in 2020, this service has proven crucial in the context of conflict in Ukraine since 2022. These mobile units travel to communities without a permanent office or whose infrastructure has been destroyed, thus ensuring the continuation of postal service for affected populations. This initiative illustrates Ukrposhta's commitment to maintaining its role as a universal public service under any circumstances.

To facilitate customer experience, Ukrposhta has developed several digital tools. The mobile app allows users to track their shipments, locate nearby post offices and access various online features. A personal account on the website offers the ability to manage shipments, complete online forms and request courier delivery. These digital services aim to simplify processes and provide a modern experience adapted to the expectations of connected users.

If the recipient is absent during a home delivery attempt, the parcel is generally deposited at the nearest post office where the recipient can pick it up. A delivery notice is then left to inform the recipient of this situation. It is possible to arrange for a new delivery attempt by contacting Ukrposhta's customer service or via available online tools.

What should I do if my Ukrposhta parcel is lost or damaged?

If your Ukrposhta parcel does not arrive at its destination or reaches you damaged, it is important to know the steps to file a complaint and possibly obtain compensation. Ukrposhta has a structured procedure to handle these situations and guarantee the rights of senders and recipients in case of problems with a postal shipment.

The first step is to check the status of your shipment via the online tracking tool. Some delays may be due to customs procedures, unfavorable weather conditions or temporary logistical disruptions. If the tracking indicates that the parcel has been stuck for an unusually long time or if there have been no updates for several days, it is then appropriate to initiate a complaint procedure.

To file a complaint with Ukrposhta, the sender must submit a request online via the official website. If the international postal shipment was pre-registered in the personal online account on the Ukrposhta website, the complaint can be submitted directly from the shipment menu by clicking the "Online Claim" button. This dematerialized procedure simplifies the process and allows faster handling of requests.

• Time limit for filing a complaint: Requests for search of recommended postal items and postal orders are accepted within six months from the date of their acceptance for shipment, in accordance with the Ukrainian Rules for the Provision of Postal Services
• Documents to provide: Tracking number, proof of deposit (receipt), detailed description of content and its value, photos of packaging and contents in case of damage
• In case of damaged parcel: The recipient must immediately inform post office staff and request the establishment of a damage report (Damage Report) before accepting the shipment
• Claims service contact: Toll-free phone 0 800 300 545, email [email protected], or online form on the official website

In the event of a damaged parcel, the procedure requires particular vigilance. If the recipient notices damage at the post office at the time of pickup, they must notify staff and request the establishment of an official report before accepting the shipment. The shipment may also be marked as "arrived damaged". The sender must then initiate an investigation by filing a request with Ukrposhta, accompanied by photos of the receipt, damaged packaging and contents, with a detailed description of the situation.

Regarding compensation, Ukrposhta applies different rules depending on the type of shipment and value declaration. For partial loss or damage to parcel contents without declared value, compensation corresponds to the value proportional to the weight of the lost or damaged part. For total loss or damage to a parcel with declared value, compensation includes the amount of the declared value of the postal shipment, the cost of postal services and a penalty of 25% of the cost of these services.

For international shipments, Ukrposhta's liability is governed by the Acts of the Universal Postal Union and Ukrainian laws. Compensation levels may vary depending on international agreements in force and the specific conditions of the service used. It is recommended to take out supplementary insurance for high-value shipments to ensure adequate coverage in case of loss or damage.

Ukrposhta's customer service can be contacted through several channels: the toll-free phone number 0 800 300 545 (accessible from Ukraine), the email address [email protected], or the headquarters located at 22 Khreshchatyk Street in Kyiv. The advisors are able to provide information on the progress of a claim and assist customers in their proceedings.

Does Ukrposhta handle international shipments and customs procedures?

Ukrposhta manages the complete handling of international shipments, from acceptance of the parcel in Ukraine to its transfer to the postal service of the destination country. As a member of the Universal Postal Union, the Ukrainian postal operator has the agreements and infrastructure necessary to deliver shipments to over 230 countries and territories. The management of customs procedures is an integral part of this service, although it involves collaboration between multiple parties: Ukrposhta, Ukrainian customs authorities, and the administrations of the destination country.

For exports from Ukraine, the sender must complete a customs declaration detailing the parcel contents, its value and origin. This declaration, usually form CN22 for small shipments or CN23 for larger parcels, accompanies the shipment throughout its journey and allows the customs of different countries crossed to control the contents. Ukrposhta provides the necessary forms on its website and practical guides to help senders correctly complete these essential documents.

On import, Ukrposhta offers a customs clearance service for international parcels arriving in Ukraine. Shipments valued over 100 euros are generally subject to customs procedures. The postal operator provides detailed information on applicable customs thresholds and procedures to follow to retrieve a parcel held in customs. A dedicated assistance line (0 800 300 545) allows recipients to obtain information about customs clearance for their shipments.

• Customs declarations: CN22 (small shipments) and CN23 (parcels) forms must be completed for all international shipments, detailing the contents, value and origin of goods
• Tax-free threshold: Shipments valued under 100 euros between individuals as gifts generally benefit from customs exemption
• US customs duties: From September 1, 2025, an additional customs tax of 10% of declared value is applied to shipments to the United States (EMS, small packages, PRIME and parcels), excluding documents and social/gift shipments between individuals valued under $100
• Export restrictions: Prohibition of sending alcohol and excise-taxed products in international postal shipments for individuals
• Currency: Limit of 300 euros in foreign currency that can be sent in international postal shipments to Ukraine

Ukraine benefits from an association agreement with the European Union including a deep and comprehensive free trade area (DCFTA), in force since January 2016. This agreement considerably facilitates trade between Ukraine and EU countries by reducing customs duties and simplifying administrative procedures. For Ukrainian senders and recipients, this results in streamlined formalities and reduced costs for shipments to and from Europe.

Ukraine has also introduced a single electronic customs data exchange window. This system allows customs authorities to automatically exchange information on goods entering the country, thus simplifying procedures and reducing customs clearance times. Once documents are submitted electronically, the customs officer has four working hours to decide whether to complete the inspection or if further examination is needed.

If an international postal shipment is detained by customs authorities, the recipient must contact directly the customs unit handling formalities at the international postal exchange office where the shipment is located. Ukrposhta can provide the necessary contact information and details to facilitate these procedures. In some cases, additional documents (commercial invoice, certificate of origin, etc.) may be required to proceed with customs clearance.

For online merchants and exporting companies, Ukrposhta has developed specific services integrating customs procedures management. Notably, Ukrposhta's API allows automatic generation of the necessary documentation for international shipments, thus facilitating export processes for Ukrainian e-commerce sellers. Nearly 200,000 e-commerce parcels are thus tracked monthly through the partnership between Ukrposhta and the AfterShip platform, benefiting approximately 35,000 Ukrainian merchants present on platforms such as Etsy.

Understanding tracking statuses

When you track an Ukrposhta parcel online, different statuses may appear to indicate the progress of your shipment. Ukrposhta's tracking system uses a unique tracking number generally composed of 13 characters: two initial letters indicating the type of shipment, nine digits constituting the unique identifier, and two final letters representing the country code (UA for Ukraine). This format complies with international standards of the Universal Postal Union, which enables consistent tracking even when the parcel transits through multiple countries. Here are the main statuses and their meaning: