TrakPak tracking

What is TrakPak?

TrakPak is an international parcel delivery service specializing in the e-commerce sector. Launched in 2006 by P2P Mailing Ltd in the United Kingdom, this carrier quickly established itself as a reference solution for online retailers wishing to ship their products worldwide. The company revolutionized the market by offering the first tracked delivery solution specifically designed to meet the needs of international e-commerce.

P2P Mailing Ltd, TrakPak's parent company, was founded with the objective of breaking down barriers to international commerce by offering online merchants simplified access to foreign markets. Since 2009, the company has assisted e-commerce retailers in their global expansion by providing reliable, economical, and fully traceable shipping solutions. This innovative approach enabled TrakPak to distinguish itself in a market traditionally dominated by major postal operators.

The year 2018 marked a major turning point in TrakPak's history with its acquisition by FedEx, the American logistics giant. This integration within the FedEx group allowed TrakPak to benefit from considerable resources while maintaining its expertise in cross-border e-commerce. The service is now also known as FedEx Cross Border, although the TrakPak brand continues to be used for its historical services.

• Founding date: 2006, with the launch of the TrakPak service by P2P Mailing Ltd, a pioneer in tracked delivery for e-commerce
• Parent company: FedEx Corporation since 2018, with P2P Mailing operating as a FedEx Cross Border subsidiary within FedEx Trade Networks
• Headquarters: Dunton Distribution Centre, Christy Way, Basildon SS15 6TR, United Kingdom, with a second facility near Heathrow Airport
• Annual volume: Approximately 16.5 million parcels processed annually for numerous British and international retailers
• Employees: Approximately 240 staff distributed between the Basildon and Heathrow sites

TrakPak's market positioning is built on a unique value proposition: offering e-commerce merchants an international delivery solution combining complete traceability, competitive rates, and worldwide coverage. Unlike traditional postal services, TrakPak was designed from inception to meet the specific requirements of online commerce, particularly end-to-end visibility of parcel routing and simplified management of cross-border shipments.

Among TrakPak's flagship clients are major British e-commerce retailers such as ASOS, Marks & Spencer, Cult Beauty, TAM Beauty, Feelunique, and Chain Reaction Cycles. This prestigious client base testifies to the service's reliability and effectiveness, capable of handling large volumes while maintaining high quality standards. TrakPak also works with numerous e-commerce SMEs, enabling them to access international markets under conditions previously reserved for large enterprises.

Which countries does TrakPak deliver to?

TrakPak boasts an exceptionally extensive geographic coverage, enabling e-commerce merchants to reach customers in practically every corner of the globe. The distribution network covers over 220 countries and territories, making TrakPak one of the most comprehensive carriers in terms of international destinations. This worldwide reach is made possible through a hybrid operational model combining in-house infrastructure and strategic partnerships with local carriers.

In the United Kingdom, TrakPak's home market, the service ensures complete national coverage with fast delivery options. Parcels can be delivered to homes within 24 to 48 hours depending on the chosen service, guaranteeing British recipients an optimal delivery experience. This command of the domestic market forms the foundation upon which TrakPak has built its international expansion.

Europe represents a key market for TrakPak, with dedicated services to all European Union countries and beyond. Major European destinations include France, Germany, Italy, Spain, the Netherlands, Belgium, Portugal, Poland, and Scandinavian countries. Delivery times to these destinations typically range from 4 to 6 business days, a competitive transit time for cross-border shipments.

• United Kingdom: Complete national coverage with 24h, 48h, or economical delivery options as needed
• Europe: All EU and EFTA countries, with average delivery times of 4 to 6 business days
• North America: United States and Canada, with typical delivery times of 5 to 10 business days
• Asia-Pacific: China, Japan, South Korea, Australia, New Zealand, and all of Southeast Asia
• Latin America: Brazil, Mexico, Argentina, Chile, and other Central and South American countries
• Middle East and Africa: United Arab Emirates, Saudi Arabia, South Africa, and other destinations

To ensure last-mile delivery in each destination country, TrakPak relies on an extensive network of local partners. These relay carriers, often national postal operators or specialized delivery companies, take charge of parcels upon arrival in the country and ensure final distribution to the recipient. This model allows TrakPak to offer worldwide coverage while benefiting from the local expertise of its partners.

TrakPak shipping services notably use the EMS (Express Mail Service) network to reduce cross-border shipping costs via international postal networks. This collaboration with postal services worldwide enables competitive pricing while maintaining reasonable delivery times. Depending on the final destination, the parcel may be handed over to operators such as USPS in the United States, Royal Mail in the United Kingdom, La Poste in France, or other local partners.

TrakPak operates several strategically positioned distribution centers to optimize shipping flows. These logistics hubs, located primarily in the United Kingdom but also in other key regions, allow parcel consolidation, sorting, and preparation for international transport. This centralized infrastructure contributes to the overall efficiency of the service and cost control.

What are TrakPak's shipping services and delivery times?

TrakPak offers a complete range of shipping services adapted to the different needs of e-commerce merchants and their customers. Each option has been designed to provide the best balance between speed, traceability, and cost, allowing shippers to choose the most appropriate solution based on shipping urgency and recipient expectations. This flexibility is one of TrakPak's major strengths in an e-commerce market where consumer requirements vary considerably.

TrakPak Standard is the carrier's basic offering, ideal for domestic and international shipments that do not require express delivery times. This economical service includes complete tracking throughout the journey, allowing both shipper and recipient to monitor parcel routing in real time. Standard delivery times typically range from 5 to 14 business days for international shipments, depending on the final destination and any customs procedures.

For shippers seeking a compromise between cost and speed, TrakPak Plus represents a particularly attractive intermediate option. This service offers reduced transit times compared to the standard service, along with enhanced tracking and delivery confirmation. TrakPak Plus is ideal for shipments requiring enhanced traceability or where the recipient expects timely delivery without requiring an express solution.

• TrakPak Standard: Economical service with complete tracking, delivery times of 5 to 14 business days for international, ideal for non-urgent shipments
• TrakPak Plus: Intermediate option with reduced delivery times, enhanced tracking and delivery confirmation, perfect for shipments requiring increased visibility
• TrakPak Express: Accelerated service guaranteeing the shortest delivery times, with priority handling at each transport stage
• TrakPak GB 24h: Guaranteed home delivery in the United Kingdom the next business day after shipping
• TrakPak GB 48h: Home delivery in the United Kingdom within 48 hours, also available to certain European destinations
• P2P Untrak: Economical untracked service, with estimated delivery times of 6 to 10 business days, suitable for lower-value shipments

TrakPak Express represents the carrier's premium service, guaranteeing the shortest possible delivery times. Parcels shipped via this service receive priority handling at each stage of their journey, from collection to final delivery. This option is particularly suited to shippers whose customers demand rapid order receipt or for goods sensitive to time factors.

TrakPak delivery times vary considerably depending on geographic destination. For shipments to Europe, expect generally between 4 and 6 business days. Deliveries to Asia typically require 7 to 10 business days, while South America may require between 8 and 12 days. These estimates remain indicative and may fluctuate depending on transit conditions, customs procedures, and local circumstances.

P2P Mailing also offers air freight services for e-commerce retailers needing to ship urgent parcels or documents. These express courier services enable same-day or next-day deliveries depending on destinations, meeting the most demanding speed requirements. The availability of these options varies depending on origin and destination countries.

It is important to note that stated delivery times are expressed in business days, typically excluding weekends and public holidays. Weekend delivery is not systematically offered and depends largely on the local carrier responsible for final distribution in the destination country. Customers wishing weekend delivery should inquire about available options for their specific destination.

What are TrakPak's rates and maximum dimensions accepted?

TrakPak's pricing is based on a multi-factor system taking several shipment parameters into account. The final cost of a shipment depends primarily on parcel weight, dimensions, geographic destination, and selected service level. This approach allows shippers to benefit from pricing tailored to their specific needs, whether a small lightweight parcel or a larger shipment.

TrakPak rate calculation incorporates volumetric weight, also called dimensional weight. This calculation method compares the parcel's actual weight to its volumetric weight (calculated from its dimensions) and retains the higher figure to determine the applicable rate. This system, standard in the transport industry, aims to reflect the true cost of shipping a parcel, whether heavy and compact or lightweight but voluminous.

TrakPak rates are generally considered competitive in the international e-commerce shipping market. The company has built part of its reputation on its ability to offer attractive prices for cross-border shipments, enabling e-merchants to maintain reasonable shipping costs for their international customers. This price competitiveness is particularly made possible through EMS network use and partnerships with worldwide postal operators.

• Price factors: Actual and volumetric weight, dimensions, destination, service level (Standard, Plus, Express)
• Additional options: Insurance, special handling, and other additional services can affect the final rate
• Volumetric weight calculation: Length x Width x Height (in cm) divided by the applicable volumetric factor
• Quote obtention: Via the official TrakPak website, partner platforms, or direct contact with the sales department

Regarding maximum accepted dimensions and weight, TrakPak imposes certain technical limits to ensure proper parcel handling through the distribution network and various partner carriers. These restrictions aim to guarantee smooth handling of shipments across the distribution network and different partner carriers. Exact limits may vary depending on the chosen service and final destination, as some countries or services impose stricter restrictions than others.

To obtain an accurate quote matching your specific shipment, several options are available to shippers. The official TrakPak website offers a shipping calculator allowing cost estimation based on parcel characteristics and destination. Carrier comparison platforms like Parcel Monkey also offer the ability to compare TrakPak rates with other international shipping services.

E-commerce merchants regularly shipping large volumes can negotiate preferential rates directly with TrakPak or FedEx Cross Border. These commercial agreements typically enable advantageous pricing in return for volume commitments. For small occasional shippers, using shipping service aggregation platforms may be an interesting alternative for accessing competitive rates.

Certain goods are subject to restrictions or shipping prohibitions via TrakPak, in compliance with international regulations and carrier policies. Dangerous articles, flammable materials, perishable products, or goods subject to specific controls may be refused or require special procedures. It is recommended to consult TrakPak's general conditions before any shipment to verify eligibility of items in question.

What are TrakPak's delivery options?

TrakPak offers several delivery modes adapted to recipient preferences and specific market characteristics. The flexibility of delivery options is a key element of the carrier's value proposition, allowing end customers to receive their parcels according to their constraints and availability. This variety of options helps improve customer experience and reduce delivery failure rates.

Home delivery represents the main distribution mode for TrakPak parcels. The delivery driver presents directly at the address indicated by the recipient to deliver the parcel. In case of absence, handling procedures vary depending on the local carrier responsible for final delivery: the parcel may be left with a neighbor, deposited in a secure location, or made available at a nearby pickup point.

For recipients preferring to collect their parcels at their convenience, TrakPak offers the possibility of parcel locker or automated locker delivery in certain countries. These options allow customers to retrieve their parcel at a partner shop or secure locker accessible 24/7, avoiding constraints related to mandatory presence during delivery. The availability of these options depends on the local partner network in each destination country.

• Home delivery: Direct distribution to the recipient's address by the local partner carrier
• Parcel locker: Parcel collection at a partner shop, typically with an 8-day storage period before return to shipper
• Automated lockers: Secure lockers accessible 24/7, available in certain geographic areas
• Post office pickup: Option offered when the local carrier is the national postal operator

The TrakPak notification system keeps recipients informed of delivery progress. Email alerts are sent at key stages of transport: shipping confirmation, customs clearance, arrival in destination country, out for delivery, and delivery confirmation. These communications allow the recipient to anticipate parcel arrival and plan accordingly.

In case of unsuccessful delivery attempt, the recipient typically receives a notification indicating their parcel is available for collection at a nearby pickup point. The storage period varies depending on local carriers, but it is common to have 8 days to collect the parcel before it is returned to the shipper. This procedure aims to ensure parcel security while offering an alternative solution for absent recipients.

Delivery rescheduling may be possible in certain cases, depending on the local carrier and available options. Some TrakPak partners allow recipients to modify delivery date or location via their own management tools. This additional flexibility depends on the technical capabilities and policies of each last-mile carrier.

For professional shippers, TrakPak also offers return management solutions via the P2P Returns service. This option facilitates the returns process by providing e-merchants with the necessary tools to efficiently manage customer returns from international locations. Returns management represents a major issue for cross-border e-commerce, and TrakPak provides a structured response to this challenge.

What should I do if my TrakPak parcel is lost or damaged?

Loss or damage to a parcel is a frustrating situation for both recipient and shipper. TrakPak has implemented claims procedures to address these incidents and obtain compensation, if applicable. The first step is always to verify parcel status via the tracking system, as a shipment blocked for several days is not necessarily lost and may simply be held for administrative procedures.

When a TrakPak parcel appears lost or has not been delivered within scheduled timeframes, the recommended approach is to contact the seller or e-merchant from whom the order was placed. Indeed, for e-commerce shipments, it is generally the retailer who holds a TrakPak account and is authorized to initiate searches and claims with the carrier. The seller's customer service can then trigger an investigation and keep you informed of results.

Internal searches conducted by carriers typically take between 10 and 21 days depending on procedures in place. During this period, the parcel may be located and put back into circulation toward its destination. If, after this period, the parcel remains unfound, it is then declared lost and the compensation procedure may be initiated. Patience is therefore necessary before considering a shipment permanently lost.

• First step: Check parcel status via TrakPak tracking system and wait a few days if recent status updates exist
• Contact the seller: Report the issue to the e-merchant's customer service who will initiate proceedings with TrakPak
• Search timeframe: Allow 10 to 21 days for the carrier's internal investigations
• Keep evidence: Retain all documents related to the order and shipment (confirmation, tracking number, communications)

In case of damaged parcel receipt, it is imperative to act quickly to preserve your rights. Most regulations provide a limited period following delivery to report damage in writing to the carrier. It is advisable to photograph any damage to packaging and contents before any handling, as these visual proofs are essential to support a claim.

In many countries, legislation protects consumers by placing responsibility for proper delivery on the professional seller. In case of lost or damaged parcel in an online purchase context, the consumer can generally demand reimbursement or replacement from the e-merchant. It is then up to the latter to turn against the carrier or its insurance to obtain compensation. This legal protection simplifies procedures for the final recipient.

Parcel insurance can provide additional protection in case of loss or damage. Certain TrakPak services include basic coverage, while extended insurance options can be subscribed for valuable shipments. Coverage conditions and indemnification amounts vary depending on contracts and chosen service levels. It is recommended to verify included guarantees before shipping for sensitive or expensive goods.

To contact TrakPak's claims service, several channels are available. Customer service can be reached by phone at +44 (0) 1268 533 114 or by email at [email protected] or [email protected]. Search results on shipments are transmitted to the shipping retailer, who is the primary contact for communicating information to the final recipient.

Does TrakPak handle international shipments and customs procedures?

Managing international shipments and customs procedures is TrakPak's core business. Since its inception, the company has specialized in cross-border e-commerce shipping, developing recognized expertise in navigating the regulatory complexities of international trade. This command of customs processes represents a major asset for e-merchants wishing to develop export sales.

TrakPak handles export customs procedures when departing from the country of origin. When a parcel leaves the United Kingdom or another shipping country, it passes through an "export customs" check before proceeding to its international destination. This export clearance process is typically handled smoothly by TrakPak, which possesses the accreditations and experience necessary to conduct these procedures.

Upon arrival in the destination country, the parcel is subject to import customs control. Depending on goods nature, value, and local regulations, customs duties and taxes may be applicable. TrakPak facilitates this process by providing customs authorities with necessary information on shipment contents, but responsibility for duty and tax payment generally falls to the recipient or shipper depending on agreed terms.

• Export clearance: Handled by TrakPak at origin with appropriate declarations
• Import clearance: Completed in the destination country, potentially requiring supplementary documents
• Required documents: Customs declaration CN22/CN23, commercial invoice, detailed content description
• Customs fees: Duties and taxes calculated according to goods nature, value, and origin

Customs fees typically comprise several components: customs duties proper, calculated as a percentage of goods value according to their tariff classification; VAT of the destination country applicable to imports; and filing fees charged by the carrier for administrative procedures. These filing fees typically range from 10 to 25 pounds sterling and cover the declaration and collection work performed by the carrier.

Within the European Union, exemption thresholds apply for low-value shipments. Parcels with total merchandise value of 150 euros or less are admitted duty-free, although they remain subject to VAT. This provision facilitates intra-European cross-border commerce and reduces procedures for moderate-value online purchases. Rules may however vary for shipments from third countries.

In case of customs blockage, the recipient may be asked to provide supplementary information. Customs authorities may request clarification on parcel contents, value, origin, or final destination. It is then important to respond quickly and completely to avoid additional delays. TrakPak and the local carrier typically assist in these procedures by relaying requests and necessary documents.

Customs clearance times can vary considerably depending on countries and circumstances. While most shipments clear customs control within hours or days, some may be retained longer for thorough inspection. These additional delays must be factored into overall delivery time estimates, particularly for destinations where customs procedures are known to be stricter or slower.

For e-merchants regularly shipping internationally, TrakPak offers tools and services facilitating customs procedure management. Integration with order management systems allows automatic generation of required shipping documents and ensures declaration compliance. This automation reduces error risks and accelerates border processing.

Understanding tracking statuses

When you track a TrakPak parcel online, different statuses may appear. Here are the main statuses and their meanings: