Toll tracking

Coal transport in Australia since 1888

The Toll company was born in 1888 in Newcastle (Australia) when its founder, Albert Toll, began transporting coal for the local mining industry using a horse and cart. By the time of Albert Toll's death in 1958, the company already had a fleet of trucks operating from several sites in Australia, demonstrating its sustained growth during the first half of the 20th century. Over the decades, Toll expanded its activities beyond coal transport, venturing into general freight road transport at the beginning of the 20th century. It quickly built a reputation for reliability and innovation in service. Before the end of the century, the company was operating in many transport segments, including sea and air freight shipping, supply chain management, and express courier services. This gradual diversification made Toll a key player in the transport sector in Australia.

International expansion and acquisitions

The contemporary period of Toll's history is marked by rapid international expansion, largely supported by strategic acquisitions. After its listing on the Australian Securities Exchange in 1993, the company embarked on an ambitious external growth program to expand its network and logistics capabilities. Throughout the 2000s, Toll acquired numerous transport and logistics companies worldwide, strengthening its presence in Asia, Europe, as well as North and South America. Among the notable operations, the acquisition of the Singaporean company SembCorp Logistics in 2006 significantly expanded Toll's scope in Southeast Asia. Other acquisitions followed, integrating local players in China, India, the Middle East, Europe, and the United States, transforming Toll into a truly global provider.

In 2015, Toll itself was acquired by the Japanese postal group Japan Post. As a subsidiary of Japan Post, Toll retained its headquarters in Melbourne and its brand, while benefiting from new investments to support its development. Under the aegis of Japan Post, the company notably inaugurated large logistics facilities, such as a multi-level center in Singapore, to support the growth of trade in Asia. In 2021, as part of a strategic restructuring, Toll's Global Express division (specializing in express deliveries in Australia and New Zealand) was sold to a private fund and became independent under the name Team Global Express. The Toll group then refocused on its core activities of international freight (Global Forwarding) and contract logistics, while maintaining its global reach and extensive client network.

Geographical distribution of operations

Toll has an operational network covering a large number of countries and regions around the world. In its home market in Australia and New Zealand, the group ensures dense logistical coverage, serving both major metropolitan areas and remote regions. In Asia, Toll is present notably in China, India, Malaysia, Singapore, Thailand, Vietnam, as well as in many other countries in East, Southeast, and Pacific Asia. In Europe, the company operates in several major economies, including Germany, France, Italy, the United Kingdom, Belgium, and the Netherlands, extending its network across the European continent. In the Americas, Toll is active in North America (with operations in the United States and Canada) and also in Latin America, serving countries such as Brazil, Mexico, Argentina, and Chile. Beyond these main hubs, Toll's global reach extends to other regions: the group is also established in South Africa, the United Arab Emirates, Papua New Guinea, and many other territories. Thanks to this extensive international presence, Toll is able to effectively connect businesses to their markets on all continents, offering consistent and integrated logistics solutions.

Toll's global reach is also reflected in its resources: the group operates several hundred logistics sites (warehouses, distribution sorting centers, sorting centers) and employs several thousand people worldwide. Each year, its network handles a considerable volume of shipments for a diverse clientele (whether individuals sending parcels or large industrial companies outsourcing their supply chain), demonstrating Toll's ability to operate on a large scale while maintaining reliable service tailored to each client's needs.

Typology of logistics services offered

The range of services offered by Toll is particularly wide and addresses a great variety of logistical needs. The group is structured into several specialized divisions covering the entire supply chain:

• Global Express Services: this division handles urgent deliveries with reduced and guaranteed lead times on an international scale, for shipments that require the utmost speed.
• Global Forwarding: it ensures the shipment of international freight by coordinating multimodal transport solutions (air, sea, and land) to move goods around the world.
• Global Logistics: this branch offers integrated supply chain management solutions, including warehousing, distribution, inventory management, and other value-added services, to optimize the flow of goods for clients.
• Global Resources: this is the entity dedicated to specialized industrial sectors such as mining, oil, and gas; it provides these industries with tailored logistical support, with equipment and services adapted to demanding environments.
• Global Specialized Services: this division designs customized logistics solutions for specific sectors such as automotive, healthcare, retail, or the public sector, taking into account the specific requirements of each field.

Thanks to this organization into operational units, Toll can adapt its services to the specificities of each client and each industry. Whether it is to deliver an urgent document to the other side of the world or to manage the complete logistics of a supply chain for a company, the group has the expertise and resources necessary to offer an appropriate and efficient service.

Formats and use of Toll tracking numbers

Shipments handled by Toll are identified by unique tracking numbers, consisting of a series of alphanumeric characters whose length is generally between 10 and 20 characters. The precise format of a Toll tracking number may vary depending on the logistics service used and the country of shipment or destination. The structure can thus differ according to regions: in Australia, a Toll tracking number typically starts with the letter A followed by nine digits (for example A12345678. In New Zealand, shipments are often identified by the prefix TL followed also by nine digits, like TL12345678. In the United States, formats may include the word Toll in full or the abbreviation TL, followed by a series of numbers and letters (for example Toll12345678 or TL123456789AB). Each country where Toll operates may thus have its own tracking code format, sometimes reflecting the integration of local partners or specific systems.

To use a tracking number and track the progress of a package, simply visit the Toll website (or open the MyToll mobile app) and enter this number in the online tracking tool. The system then displays up-to-date information on the shipment's status and current location, allowing you to visualize the journey taken and the remaining steps until final delivery. Customers can thus check in real-time if their shipment is in transit, undergoing customs clearance, arrived at a local agency, etc. until delivery confirmation. Although Toll's tracking system is generally reliable and accurate, update delays or occasional anomalies may occur due to unforeseen circumstances. In case of doubt or lack of status evolution for an extended period, it is advisable to contact Toll's customer service for additional information or assistance on shipment tracking.

Particularities of Toll's domestic and international delivery services

Toll offers delivery services both domestically and internationally, with diversified offers to adapt to the constraints of each shipment. For shipments within the same country, the carrier generally offers three levels of service. Express delivery is oriented towards urgent parcels requiring accelerated distribution: in many cases, an express shipment is delivered as early as the next business day or within 48 hours. The standard service is an intermediate option offering a reasonable distribution time (often around 2 to 5 business days for domestic delivery) at a controlled cost. Finally, the economic formula prioritizes cost optimization: parcels are generally consolidated with other shipments, which may extend the transit time but allows for a significant reduction in the rate. This last option is suitable for less urgent or bulk shipments, for which a longer delay is acceptable.

On an international scale, Toll also provides several delivery formulas to meet the varied needs of its global clientele. There are thus international express services allowing a parcel to be shipped abroad in just a few days, standard solutions that balance speed and costs over long distances, as well as economic offers for less urgent international shipments. International transit times can vary greatly depending on the destination country, the distance traveled, and any customs formalities. However, Toll's expertise in international logistics and customs regulations allows it to ensure smooth transit across borders, minimizing delays related to import/export processes.

The carrier also stands out for the richness of its offers and its ability to customize them according to the context. On a national level, Toll can organize specialized delivery services such as Sameday (same-day delivery over certain distances, with immediate pickup of the shipment) or Priority service (next-day delivery, including outside business hours or during the weekend, with the possibility of handling sensitive goods such as medical or hazardous products). Moreover, Toll's standard domestic deliveries are fully traceable and can be scheduled within a time slot agreed with the recipient. For international shipments, the company also offers premium options such as Next Flight (shipment loaded on the next available flight for minimal delay) or economic solutions with proof of delivery included and notifications at each stage.

Whether in express or economic mode, Toll strives to provide solutions adapted to different sectors of activity. For example, for e-commerce companies, specific services offer home delivery with real-time tracking and confirmation of delivery against signature, while for heavy industries or the energy sector, Toll can mobilize special equipment and dedicated logistics expertise. This sectoral adaptability translates into tailor-made services: special handling of fragile or oversized parcels, additional transport insurance options, cold chain solutions for pharmaceutical products, etc. By combining diversity of offers and operational flexibility, the Toll network manages to satisfy both individuals with an urgent letter to send and large industrial companies managing complex goods flows on a global scale.

Tracking tools and logistics transparency

Toll provides its customers with efficient digital tools for shipment tracking, ensuring optimal logistics transparency. The online platform MyToll, as well as the associated mobile app, offer the possibility to track the status of one or more shipments in real-time on any connected device. By entering the shipment number, the user can visualize the different stages crossed by their package (pickup, transit, arrival at a local agency, delivery setup, etc.) and obtain an estimate of the expected delivery date. Advanced features facilitate the management of multiple parcels: for example, a customer logged into their MyToll account can track up to 100 shipments simultaneously via a personalized dashboard, use advanced search criteria to filter or find a particular shipment, and save tracking preferences for recurring use.

For each parcel, the tracking system provides updates in the form of successive milestones, recording each important event of the logistics journey. It is thus possible to know precisely when the package leaves an origin warehouse, arrives at a sorting center, departs for another destination, or is entrusted to a courier for final distribution. Once delivery is completed, proof of delivery (such as the recipient's signature or an electronic acknowledgment) becomes accessible via the portal. Furthermore, to proactively keep recipients informed, the carrier offers an email and SMS notification service: messages are sent at key stages, for example to warn that a parcel is "Out for delivery" or to signal a possible exception (delay, difficulty) during transit.

Thanks to these tracking tools and services, shippers and recipients have complete visibility over the shipping chain of their parcels. The transparency provided allows for anticipating the receipt of a package or quickly intervening in case of an unforeseen event. For example, if a home delivery attempt fails, the recipient can be immediately informed and reschedule a new delivery or request the package to be made available at a pickup point. This approach centered on traceability and real-time communication illustrates Toll's commitment to modern, reliable logistics focused on customer satisfaction.

Toll shipment tracking statuses