Track your package

Tokopedia tracking

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How to track my Tokopedia package?

Ordertracker provides a simple solution to track your Tokopedia packages. To begin, you'll need a Tokopedia tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Tokopedia package in real time.

Where can I find my Tokopedia tracking number?

Finding your Tokopedia tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Tokopedia package moving in the package tracking history?

Dealing with a Tokopedia package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Tokopedia or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Tokopedia customer service or the sender can help resolve shipping delays.

When I track my Tokopedia package, why does it show as "returned"?

If you're tracking your Tokopedia package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Tokopedia package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Tokopedia to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Tokopedia may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Tokopedia might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Tokopedia package is "returned" in tracking, contact the sender or Tokopedia customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Tokopedia policies and circumstances.

Why does the Tokopedia parcel tracking timeline indicate that my order cannot be found?

When your Tokopedia parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Tokopedia system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Tokopedia yet. Tracking should appear shortly.

Tokopedia
Company information

About Tokopedia

Tokopedia is a leading Indonesian online marketplace that was founded in 2009. It has emerged as one of the largest e-commerce platforms in Indonesia, offering a wide range of products including electronics, fashion, beauty, home appliances, and more. With its user-friendly interface and secure payment system, Tokopedia has gained immense popularity among Indonesian consumers. The platform connects millions of sellers with a vast customer base, providing a convenient and reliable online shopping experience. Tokopedia's commitment to empowering local businesses and fostering entrepreneurship has made it a trusted and preferred choice for online shopping in Indonesia.


Founded 2009
Country Indonesia
Avg. delivery 7-90d

How to contact Tokopedia?

If you are experiencing issues with the delivery process managed by Tokopedia, please do not hesitate to contact their customer support.

Headquarters Tokopedia, Jakarta, Indonesia [email protected] Phone: n/a