Tmall tracking
How to track my Tmall package?
Ordertracker provides a simple solution to track your Tmall packages. To begin, you'll need a Tmall tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Tmall package in real time.
Where can I find my Tmall tracking number?
Finding your Tmall tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Tmall package moving in the package tracking history?
Dealing with a Tmall package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Tmall or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Tmall customer service or the sender can help resolve shipping delays.
When I track my Tmall package, why does it show as "returned"?
If you're tracking your Tmall package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Tmall package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Tmall to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Tmall may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Tmall might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Tmall package is "returned" in tracking, contact the sender or Tmall customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Tmall policies and circumstances.
Why does the Tmall parcel tracking timeline indicate that my order cannot be found?
When your Tmall parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Tmall system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Tmall yet. Tracking should appear shortly.
About Tmall
Tmall is a leading online retail platform in China, owned and operated by Alibaba Group. It was launched in April 2008 and has since become one of the most popular e-commerce websites in the country. Tmall provides a wide range of products including fashion, electronics, home goods, beauty products, and more. It serves as a platform for both Chinese and international brands to reach millions of customers in China. With its emphasis on quality and authenticity, Tmall has gained the trust of consumers and has become a go-to destination for online shopping in China.
How to contact Tmall?
If you are experiencing issues with the delivery process managed by Tmall, please do not hesitate to contact their customer support.