TIPSA tracking

What is TIPSA?

TIPSA (Transportes Integrados de Paquetería S.A.) is a Spanish company specializing in express transport of light parcels, courier services and documentation. Founded at the end of 2000 by María Luisa Camacho Iniesta, this company was born from the merger of five major regional courier companies, each already having more than fifteen years of experience in the Spanish logistics sector. This strategic union enabled TIPSA to quickly position itself as one of the major players in express transport on the Iberian market.

TIPSA's history is closely linked to the entrepreneurial journey of its founder. María Luisa Camacho began her adventure in freight transport in Madrid nearly three decades ago, creating a small local courier company. Her ambition and strategic vision led her to gradually bring together professionals who already had their own operations, thus giving birth to TIPSA in 2001. This collaborative approach made it possible to build a solid and cohesive network from the company's first days of operation.

In 2019, TIPSA took a decisive step in its development by welcoming GeoPost/DPDgroup as a shareholder. The French group, already a majority shareholder of SEUR since 2012, became the reference shareholder of TIPSA, while maintaining the operational independence of the company and its management team. This integration into one of Europe's largest parcel delivery networks opened new perspectives for international growth for the Spanish carrier, while preserving its identity and founding values.

• Date of creation: End of 2000, with operational launch in 2001 following the merger of five regional express courier companies
• Founder: María Luisa Camacho Iniesta, recognized entrepreneur in the Spanish logistics sector and winner of the Mujer Directiva award 2018
• Headquarters: Calle del Mar Egeo, 1 - 28830 San Fernando de Henares, Madrid, Spain
• Parent company: GeoPost/DPDgroup, subsidiary of the French La Poste group, majority shareholder since 2019
• Network: More than 330 agencies in Spain, Portugal and Andorra, with 13 main logistics platforms
• Workforce: Approximately 2,600 employees dedicated to transport and logistics
• Fleet: Nearly 1,800 utility vehicles for express transport

TIPSA's market positioning is based on several distinctive pillars. The company has particularly built a reputation for excellence in temperature-controlled transport for the pharmaceutical sector, becoming a reference partner for laboratories and healthcare players. TIPSA now boasts more than two decades of expertise in express delivery in Spain and on the Iberian peninsula.

Integration into the GeoPost/DPDgroup has enabled TIPSA to benefit from unprecedented international reach. GeoPost/DPDgroup, owned by La Poste France, is today one of Europe's leaders in parcel delivery, with a presence in more than fifty countries. In Spain, the group now achieves billing exceeding one billion euros through its SEUR and TIPSA brands, with more than 156 million parcels delivered annually, averaging 625,000 deliveries daily.

In which countries does TIPSA deliver?

TIPSA provides particularly dense geographic coverage across the entire Iberian peninsula and its island territories. The Spanish carrier's network extends across the entire Spanish territory, including continental autonomous communities, the Balearic Islands, the Canary Islands, as well as the enclaves of Ceuta and Melilla on the African continent. This capillary presence allows TIPSA to guarantee reliable delivery times across the entire national territory.

Beyond Spain, TIPSA has developed a direct presence in Portugal and Andorra, thus forming an integrated network covering the entire Iberian peninsula. This cross-border coverage meets the needs of companies operating in these neighboring markets and facilitates commercial exchanges within this shared economic area. The carrier has agencies and distribution points in major Portuguese cities and provides daily links between the two countries.

TIPSA's international expansion has also materialized through the creation of TIPSA México in 2008, in partnership with the Senda Express group. This operation in the Americas testifies to the company's ambition to extend its expertise beyond European borders, offering its customers logistics solutions adapted to the Mexican market.

• Continental Spain: Complete coverage of all autonomous communities with more than 330 agencies and daily links between all provinces
• Balearic Islands: Urgent and freight transport services to Majorca, Minorca, Ibiza and Formentera
• Canary Islands: Regular services with urgent, cargo and maritime transport options to all seven islands in the archipelago
• Ceuta and Melilla: Express services with 24 to 48 hour delivery to these Spanish territories in North Africa
• Portugal: Integrated distribution network covering the entire Portuguese territory
• Andorra: Complete coverage of the Pyrenean principality with adapted services
• Mexico: Presence through TIPSA México in partnership with Senda Express since 2008

Through its integration within GeoPost/DPDgroup, TIPSA now benefits from privileged access to an international network covering around fifty countries worldwide. International shipments are handled through partnerships with DPD group operators in each destination country, guaranteeing service continuity and full traceability of parcels. This European and global dimension allows TIPSA customers to ship their goods to major commercial destinations with competitive timelines and rates.

The European network of Pickup convenience points, shared with SEUR and other GeoPost entities, also offers TIPSA customers access to more than 110,000 pickup points across Europe. This infrastructure allows recipients to collect their parcels at nearby shops, automatic lockers or pickup points, offering increased flexibility for cross-border deliveries.

What are TIPSA delivery services and timelines?

TIPSA offers a complete range of express transport services adapted to the different needs of its customers, whether businesses or individuals. The Spanish carrier's offering is divided into several service levels, from the most urgent to the most economical, allowing each shipper to choose the solution corresponding to their time and budget constraints.

TIPSA's flagship service is urgent transport with several guaranteed delivery slots during the day. These express options enable professionals to ensure deliveries within very short timeframes, thus meeting the requirements of modern commerce and lean supply chains. The punctuality and reliability of these services have contributed to establishing TIPSA's reputation with the most demanding Spanish companies.

• Urgent 10am Service: Express transport with guaranteed delivery before 10:00 AM in provincial capitals and major Spanish cities. This premium service meets the most urgent needs of professionals requiring morning receipt of their shipments.
• Urgent 2pm Service: Guaranteed delivery before 2:00 PM in major provinces with a TIPSA office. For other destinations, delivery is made during the day, morning or afternoon depending on the route, with a maximum deadline set at 8:00 PM.
• Urgent 7pm Service: Express transport with commitment to delivery before 7:00 PM in capitals and major cities. This option offers additional flexibility while maintaining fast processing.
• Economy Service: Optimized tariff transport solution with guaranteed 24-hour delivery, and maximum 48 business hours for the entire peninsula. This service is the most requested option for standard shipments without strict time constraints.
• Bulk 48/72 Hour Service: Service dedicated to bulk shipments for promotional campaigns, direct marketing or commercial operations. Delivery is guaranteed within a maximum of three business days. A minimum of 50 simultaneous shipments is required to access this advantageous pricing option.

For island destinations and Spanish overseas territories, TIPSA has developed specific services taking into account the logistical constraints particular to these areas. Shipments to the Canary Islands benefit from several options including urgent transport, cargo service for bulky goods and maritime transport for less time-sensitive shipments. The Balearic Islands are served by adapted urgent and cargo services, while Ceuta and Melilla have a 14/24 hour express service.

TIPSA also offers complementary services to enhance the shipping and receiving experience. Among these options are the cash-on-delivery service allowing collection upon delivery, delivery with return of signed documents containing personalized customer text, digitization and electronic archiving of the delivery note, as well as SMS or email notifications to inform the recipient of their parcel's progress.

What are TIPSA's rates and maximum dimensions accepted?

TIPSA's pricing policy is based on several criteria determining the final cost of a shipment. Unlike some competitors, the Spanish carrier does not offer a public online price calculator. To obtain a precise quote, prospective customers must request a personalized budget through the form available on the company's official website or contact a TIPSA agency directly.

TIPSA rates vary according to multiple parameters related to the characteristics of the shipment and selected services. The weight and dimensions of the parcel are the fundamental factors in price calculation, to which are added the distance traveled and the destination zone. Shipments to destinations considered special, particularly islands or remote territories, are subject to special pricing reflecting additional logistical constraints.

• Maximum weight per parcel: TIPSA accepts goods up to 50 kilograms per transport unit. Beyond this limit, a tariff surcharge applies.
• Maximum dimensions: The sum of the three parcel dimensions (length + width + height) must not exceed 300 centimeters. This dimensional criterion conditions the possibility of standard parcel handling.
• Volumetric weight: TIPSA applies the billable weight principle, which corresponds to the maximum between actual weight and calculated volumetric weight. This method ensures fair pricing for light but bulky parcels.
• Oversized shipments: Parcels exceeding standard weight or dimension limits can be handled with a tariff surcharge. Precise conditions should be negotiated directly with the relevant TIPSA agency.

The selected service level significantly influences the applied rate. The Urgent 10am and Urgent 2pm services, offering rapid delivery guarantees, are naturally positioned at higher prices than the Economy service. However, TIPSA's Economy service maintains a competitive position as it guarantees 24-hour delivery in most cases, which remains efficient for an economical service.

The nature of goods transported can also affect pricing. Fragile products or those requiring particular handling precautions, regulated goods or shipments requiring special conditions such as temperature-controlled transport are subject to specific rate schedules. The TIPSA FARMA service for the pharmaceutical sector, for example, includes additional costs related to cold chain and quality certifications required.

For professionals and companies making regular shipment volumes, TIPSA offers personalized commercial agreements with negotiated pricing conditions. These contracts can include volume discounts, included additional services or billing conditions adapted to the specific needs of each professional customer.

What are TIPSA delivery options?

TIPSA has developed a range of delivery options aimed at adapting to different lifestyles and recipient constraints. The Spanish carrier understands that flexibility in parcel reception methods is a determining factor in customer satisfaction, particularly in the e-commerce context where consumer expectations for delivery continue to grow.

Home delivery remains the main option offered by TIPSA, with time slots adapted according to the selected service. The network's delivery personnel carry out daily routes in all covered areas, ensuring parcel delivery directly to recipients or persons present at the home. If the recipient is absent, several alternatives are offered to ensure successful delivery.

• Home delivery: Parcel delivery at the address specified by the shipper, with different time slots depending on the chosen service level (before 10am, 2pm, 7pm or during the day).
• Pickup points: TIPSA shares a network of more than 5,000 pickup points in continental Spain and on the islands with SEUR. These neighborhood shops allow recipients to collect their parcels according to their availability, during extended opening hours of these establishments.
• European Out of Home network: Thanks to integration with GeoPost, TIPSA customers have access to more than 110,000 Pickup points across Europe, offering 95% of the European population a pickup point within 15 minutes distance.
• TIPSA agency pickup: Recipients can choose to collect their parcel directly from a TIPSA agency or office. This service is available during the agency's opening hours and requires prior customer authorization.
• Automatic lockers: As part of its partnership with GeoPost, TIPSA also offers deliveries to automatic lockers in certain areas, allowing 24/7 collection.

TIPSA's e-commerce service, marketed under the eTIPSA and 360° e-commerce brands, integrates specific features to meet online sales requirements. This B2C service covers the entire Spanish territory and offers proactive notifications by SMS or email to inform the recipient of delivery progress. Return management is also integrated, facilitating return procedures for online sales sites.

TIPSA provides customers with an online tool to locate the nearest Pickup point by simply entering the destination municipality or postal code. This functionality facilitates the choice of the most convenient pickup point for each recipient, whether it is a shop near home, workplace or on a daily route.

Out of Home solutions represent a growing share of deliveries made by carriers in the GeoPost group. Group statistics show that locker and Pickup point deliveries represent a growing share of total volume. This trend reflects the evolution of consumer habits, which increasingly favor the flexibility offered by these alternative delivery methods.

What should I do if my TIPSA parcel is lost or damaged?

In case of a problem with a TIPSA shipment, whether a lost parcel, damaged or non-compliant delivery, the Spanish carrier has established procedures for handling customer claims. Responsiveness in reporting incidents is a determining factor for successful case resolution and obtaining possible compensation.

The first step is to check the shipment status via TIPSA's online tracking tool using the 22-digit reference number assigned at shipment. This verification ensures that the parcel has not simply been delivered to another person present at the home or is not awaiting pickup at an agency or pickup point. In case of doubt, it is also advisable to confirm with the shipper that the shipment information was correct.

• Claim deadline for visible damage: Any reservation regarding parcel condition must be stated at the time of delivery and noted on the delivery note. The delivery person must be immediately informed of any apparent damage.
• Claim deadline for hidden damage: In case of hidden damage discovered after opening the parcel, the customer has 7 days from the delivery date to file a claim with TIPSA.
• Claim deadline for loss: Claims for lost parcels should be filed as soon as possible after confirming non-delivery. TIPSA then initiates an internal investigation procedure to locate the shipment.

To file a claim, several contact channels are available to customers. TIPSA customer service can be reached by phone at 902 10 10 47 and 900 10 10 47, or at 916 699 191 for the direct line to headquarters. The email [email protected] also allows filing a written claim. A contact form is available on TIPSA's official website to report incidents and submit compensation requests.

When filing a claim, it is essential to provide all information to identify the shipment in question and document the damage suffered. The tracking number, complete contact details of the shipper and recipient, as well as a detailed description of the problem encountered are essential elements. In case of damage, photographs of the parcel and its damaged contents strengthen the claim file.

TIPSA has an investigation period to process claims, during which teams search for the parcel in different network facilities. This period may require patience from the customer, but persistence in following up the case remains recommended. In case of unsatisfactory response or excessive processing delays, the consumer can escalate their claim to the competent authorities.

• Juntas Arbitrales de Transporte: For disputes involving amounts less than 15,000 euros, the consumer can refer to these free arbitration bodies. The procedure results in a laudo (arbitral decision) binding for both parties.
• Courts: In case of refusal of arbitration by the carrier, legal recourse remains possible. For claims under 2,000 euros, assistance from a lawyer is not required.
• Social media: TIPSA is present on Twitter and Facebook, where customer service also responds to requests. Public exposure of a dispute sometimes encourages companies to accelerate case resolution.

Shipment insurance is a recommended additional protection for valuable goods. TIPSA offers insurance options allowing coverage of parcel contents beyond the legal limitations of the carrier's liability. It is advisable to assess the need to subscribe to these additional guarantees based on the value of shipped goods.

Does TIPSA handle international shipments and customs procedures?

TIPSA has developed solid expertise in managing international shipments, offering solutions adapted to companies wishing to ship their goods beyond Spanish borders. Integration with GeoPost/DPDgroup has greatly strengthened this international dimension, offering TIPSA customers privileged access to a global distribution network covering around fifty countries.

The Spanish carrier offers two major categories of services for international shipments. TIPSA Classic International service ensures road transport to all European destinations, with regular links and competitive timelines. For more distant shipments or those requiring increased speed, International Express service relies on preferential agreements with major airlines, guaranteeing worldwide coverage with express delivery times and high security standards.

• European road transport: TIPSA Classic International service serves all EU countries and beyond, with daily departures to major commercial destinations across the continent.
• International air transport: For urgent shipments to distant destinations, TIPSA offers an air express service covering the entire world with reduced timelines.
• Partner network: Through DPDgroup, TIPSA can rely on local representatives present in each destination country to ensure final parcel distribution.
• European Pickup points: More than 75,000 pickup points are accessible across Europe for Out of Home deliveries, offering maximum flexibility to international recipients.

Managing customs procedures represents a complex but essential aspect of international shipments, particularly for shipments outside the European Union. TIPSA assists its customers throughout this administrative process, advising them on required documents and ensuring compliance with regulations in each destination country. An error in customs documentation can result in significant delays, merchandise returns or even fines, hence the importance of professional support.

For intra-European shipments, the principle of free movement of goods within the European Union significantly simplifies procedures. No customs documents are required for trade between member countries, and parcels transit without border controls. This fluidity is a major advantage for Spanish companies trading with their European neighbors.

• Required documentation: For non-EU shipments, shippers must provide a customs declaration, a detailed commercial invoice listing the nature and value of goods, and possibly certificates of origin or health certificates depending on products.
• Customs duties and taxes: Import customs duties and VAT are generally the responsibility of the recipient, unless otherwise agreed. TIPSA informs customers on the terms of these charges.
• Export restrictions: Certain products are subject to export restrictions or prohibitions to certain destinations. TIPSA advises its customers on regulations applicable to their goods.
• Customs clearance timelines: International shipments outside the EU may experience additional delays related to customs clearance procedures in the destination country, varying from a few hours to several days depending on countries.

TIPSA has developed integration solutions for e-commerce platforms facilitating management of international shipments. Modules compatible with Magento, Shopify, WooCommerce and PrestaShop allow automation of shipment and customs document generation, thus reducing error risks and accelerating international order processing.

TIPSA's expertise in temperature-controlled international transport deserves particular mention. TIPSA FARMA service ensures delivery of pharmaceutical products, biological samples and cosmetics under controlled thermal conditions, including for international destinations. This capacity meets strict health sector requirements for cross-border cold chain.

TIPSA FARMA service for pharmaceutical transport

TIPSA has established itself as a reference player in the transport of pharmaceutical and health products through its specialized TIPSA FARMA service, now also marketed under the TIPSA Healthcare name. This dedicated division meets the strict requirements of the pharmaceutical sector in terms of traceability, safety and cold chain maintenance, making TIPSA a preferred partner for laboratories, pharmacies and healthcare players in Spain.

The company was a pioneer in becoming the first transport company in Spain to obtain Applus certification in Good Distribution Practices for Medicines (GDP). This certification attests to compliance with the most stringent standards in pharmaceutical distribution, guaranteeing that medicines and health products maintain their integrity throughout the logistics chain. TIPSA also holds ISO 9001:2008 certifications for quality management, ISO 14001:2004 for environmental management, OHSAS 18001:2007 for occupational health and safety, as well as Authorized Economic Operator (AEO) status.

• TIPSA Farma 25°: Transport service for products requiring controlled temperature between 15°C and 25°C, corresponding to controlled ambient conditions required for many medicines.
• TIPSA Farma 2°-8°: Exclusive solution combining TIPSA network reach with Cool Chain refrigerated containers. This service guarantees temperature maintenance between 2°C and 8°C throughout the logistics process, with 100% monitoring and daily temperature graphs.
• Transport at -20°C: For products requiring freezing conditions, TIPSA offers solutions adapted to the most stringent requirements.
• Ultra-cold transport: In partnership with Cool Chain Logistics, TIPSA can ensure transport of products requiring temperatures down to -80°C, thanks to Cool Chain Orca containers guaranteeing thermal autonomy for a minimum of 120 hours.

The infrastructure dedicated to pharmaceutical transport testifies to TIPSA's commitment to this strategic sector. The new central HUB in San Fernando de Henares, Madrid, is Spain's most modern logistics facility. With a total area of 43,000 square meters, of which 22,500 for the main warehouse, this platform has a processing capacity of 32,500 parcels per hour. Most importantly, 5,000 square meters are exclusively dedicated to processing temperature-controlled products, with state-of-the-art cold rooms.

The collaboration between TIPSA and Cool Chain Logistics, initiated in 2012, led to the development of urgent temperature-controlled transport offering perfectly adapted to pharmaceutical sector requirements. Cool Chain Orca containers used for these shipments ensure constant temperature maintenance of products, with ranges of 2°C to 8°C, 15°C to 25°C, -20°C or -80°C depending on needs. This technology played a crucial role in the distribution of coronavirus vaccines in Spain, with TIPSA being one of the main players in transporting the first batches of three of the four vaccines distributed in the country.

TIPSA agencies certified for the Farma service have specific equipment for temperature maintenance 24 hours a day, 365 days a year. Refrigerated chambers are present in network platforms, ensuring cold chain continuity at each transport stage. Delivery of pharmaceutical products is guaranteed in 24 hours on the Iberian peninsula and Balearic Islands, and between 24 and 72 hours for the Canary Islands, Ceuta and Melilla taking into account applicable customs procedures.

Technology and traceability at TIPSA

TIPSA has placed technological innovation at the heart of its operational model, developing shipment traceability and management tools among the most efficient on the Spanish market. The carrier's centralized information system connects in real time all network agencies and delivery vehicles, allowing precise tracking of each parcel at all stages of its routing.

Each shipment entrusted to TIPSA receives a unique tracking number composed of 22 digits. This identification code, generated as soon as the parcel is received by the carrier, accompanies the goods throughout its logistics journey. The standardized format facilitates electronic information management and integration with customer information systems, particularly e-commerce platforms.

• Online tracking: TIPSA's website offers a locating tool allowing consultation of the detailed status of a shipment by simply entering the tracking number. The complete history of parcel movements is accessible in a few clicks.
• Mobile application: TIPSA provides a mobile application offering the same tracking functionality as the website, with the convenience of access from a smartphone.
• Automatic notifications: Customers can receive alerts by SMS or email at each key stage of transport, from pickup to delivery, including platform passages.
• E-commerce integrations: Modules developed for major platforms (Magento, Shopify, WooCommerce, PrestaShop) allow automation of shipment creation and transmission of tracking information to end customers.

TIPSA's logistics infrastructure relies on 13 main sorting platforms strategically distributed across Spanish territory. These hubs ensure consolidation and redirection of parcel flows, optimizing distribution circuits and reducing delivery times. Automated sorting technologies deployed in these facilities allow processing of large volumes while maintaining minimal error levels.

TIPSA's network operates through a dense mesh of road links. Approximately 270 daily bidirectional routes ensure inter-regional transits between different platforms and agencies in the network. At the local level, more than 1,500 capillary routes enable final parcel distribution to recipients. This logistics organization guarantees exhaustive territory coverage within controlled timelines.

Digitalization of processes at TIPSA also extends to document management. Digitization of delivery notes and their electronic archiving allow customers to access delivery proofs in dematerialized format. This feature proves particularly useful for companies with traceability obligations or needing to justify proper execution of their shipments to their own customers.

ECOTIPSA environmental program

Aware of the environmental impact of transport activities, TIPSA launched the ECOTIPSA program in 2021, a global initiative aimed at progressively reducing the carbon footprint of its operations. This program is part of GeoPost/DPDgroup's sustainable development strategy, which aims to become Europe's leader in sustainable delivery.

TIPSA's environmental commitment translates into concrete actions at multiple levels of the logistics chain. The progressive renewal of the vehicle fleet towards less polluting engines, optimization of routes to reduce kilometers traveled, and improvement of energy efficiency of facilities constitute the main areas of work for the program. The company regularly communicates on the progress of these initiatives and results achieved in terms of emission reductions.

The development of Out of Home delivery solutions, such as pickup points and automatic lockers, also contributes to environmental efforts. By consolidating multiple deliveries at the same point, these alternatives reduce the number of kilometers traveled and unsuccessful home passages for absent recipients. GeoPost group statistics show that these delivery methods now represent nearly half of shipments, testifying to an evolution in behavior beneficial to the environment.

Understanding tracking statuses

When you track a TIPSA parcel online, different statuses may appear. Here are the main statuses and their meaning: