Thailand Post tracking
How to track my Thailand Post package?
Ordertracker provides a simple solution to track your Thailand Post packages. To begin, you'll need a Thailand Post tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Thailand Post package in real time.
Where can I find my Thailand Post tracking number?
Finding your Thailand Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Thailand Post package moving in the package tracking history?
Dealing with a Thailand Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Thailand Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Thailand Post customer service or the sender can help resolve shipping delays.
When I track my Thailand Post package, why does it show as "returned"?
If you're tracking your Thailand Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Thailand Post package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Thailand Post to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Thailand Post may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Thailand Post might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Thailand Post package is "returned" in tracking, contact the sender or Thailand Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Thailand Post policies and circumstances.
Why does the Thailand Post parcel tracking timeline indicate that my order cannot be found?
When your Thailand Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Thailand Post system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Thailand Post yet. Tracking should appear shortly.
About Thailand Post
Thailand Post is the national postal service of Thailand, providing domestic and international mail and parcel delivery services. With a history dating back to 1883, Thailand Post has grown to become a trusted and reliable logistics provider in the country. The company offers a wide range of services, including express mail, registered mail, EMS (Express Mail Service), and more. Thailand Post plays a crucial role in facilitating communication and trade within Thailand and with the rest of the world.
How to contact Thailand Post?
If you are experiencing issues with the delivery process managed by Thailand Post, please do not hesitate to contact their customer support.
Thai postal service created in 1883 under King Rama V
The Royal Thai Post was established on August 4, 1883, under the reign of King Rama V. Initially, it combined postal and telegraph services (merged in 1898), before being restructured several times. In 1977, its functions were integrated into the "Communications Authority of Thailand" (CAT), a state enterprise responsible for telecommunications. In 2003, the Thai government split the CAT into two separate companies, giving birth to Thailand Post Company Limited as an autonomous public postal operator. This historical evolution reflects the progressive modernization of the Thai postal service to meet the growing needs of national and international communication.
Organization and governance
Thailand Post is a public company under the supervision of the Thai Ministry of Digital Economy and Society. Its headquarters is located in the Lak Si district of Bangkok. The company is managed by a board of directors and various specialized committees (audit, marketing, communications, etc.) responsible for governance and strategy. The current CEO is Danan (Dhanant Subhadrabandhu) Suphatthaphan. Thailand Post employs several tens of thousands of employees across the country, making it one of the largest public employers in the postal and logistics sector in Thailand. Its mission includes the universal postal service, which means the commitment to provide reliable and accessible postal services to all residents of the territory.
Network and presence
Thailand Post operates a vast national network of post offices and service points ensuring extensive geographical coverage. The company has about 19 logistics centers and more than 1,300 traditional post offices, complemented by about 3,300 licensed post offices (delegated service points). These infrastructures cover urban and rural areas, offering individuals and businesses access points for postal shipments, parcel drop-offs, and the purchase of postal products. Thailand Post also ensures the digital connectivity of the network through a website and online tools integrated with its physical network.
Internationally, Thailand Post is a member of the Universal Postal Union (UPU) and collaborates with foreign postal administrations for cross-border mail and parcel transport. In Bangkok, the UPU Asia-Pacific regional office is located in a Thailand Post training center, highlighting Thailand's importance in the global postal network. In this global network, Thailand Post benefits from bilateral partnerships with many postal operators, ensuring reliable postal exchanges to more than 190 countries.
Postal and financial services
The company offers a full range of traditional postal services. It provides the collection and distribution of ordinary and registered mail at national and international levels, as well as the transport of parcels of all sizes. It also offers express services (EMS - Express Mail Service) for urgent shipments. For international shipments, Thailand Post combines airmail services (faster) and ground services (more economical) to meet different time and budget needs. Additionally, specialized services such as registered mail or delivery against signature enhance the security of important shipments.
Thailand Post also manages a vast postal banking network (postal bank) offering local financial services. These services include savings accounts, national and international money transfers, bill payments (energy, water, telecommunications), and insurance services. The postal network thus acts as a channel for financial services, accessible even in remote regions. Moreover, post offices offer a range of retail products (stamps, envelopes, packaging boxes, stationery, etc.) and additional services such as mobile phone top-ups and online bill payments.
To respond to the growth of e-commerce, Thailand Post has expanded its logistics and courier activities. It offers door-to-door transport services for businesses and individuals, with parcel tracking and specialized deliveries (e.g., next-day delivery services for e-commerce). Among these offerings, the "LogisPost" service is intended for large heavy parcels, while fast local delivery solutions serve the urban last mile. These services allow Thailand Post to compete with private courier operators by providing online merchants with integrated shipping and distribution solutions.
Innovation and digital transformation
Thailand Post has launched a vast modernization and digital transformation program for its operations. In 2023, the company signed a strategic partnership with Escher Group to renovate its delivery network by integrating advanced technologies. This project aims to automate many internal processes and ensure real-time visibility (end-to-end visibility) on all delivery stages. With sophisticated tracking and tracing tools, intelligent route optimization, and automatic flow dispatch (intelligent dispatch), Thailand Post aims to improve the efficiency, security, and reliability of mail and parcel distribution.
At the same time, Thailand Post is investing in its physical infrastructure. Between 2014 and 2021, the company built several automatic sorting centers (notably in Chonburi and Ayutthaya province) to modernize and fully automate its logistics network. The stated goal is to speed up shipment processing and reduce delays while preparing the post to handle the increase in volumes related to e-commerce. Furthermore, Thailand Post has developed digital services for its customers: an interactive website, mobile applications (iOS and Android) dedicated to shipment management and parcel tracking, as well as online tools to calculate rates and track shipments. These innovations facilitate access to postal services and meet modern user expectations for instant tracking and ease of access.
Partnerships and national cooperation
Thailand Post plays an active role in the national logistics ecosystem. In September 2025, it signed a memorandum of understanding with the Airports of Thailand Authority (AOT) to create an integrated logistics platform within Suvarnabhumi International Airport. This project, based on a "Cargo Community System" concept, integrates all chain actors (air operators, freight forwarders, customs authorities, etc.) around a common platform. It notably plans to use artificial intelligence and machine learning to optimize truck slot management and rotations (smart backhaul trucking), reducing empty trips and carbon emissions while speeding up exchanges between the sea and the airport.
Beyond airport logistics, Thailand Post maintains numerous strategic partnerships, particularly in the e-commerce field. The company works with online platforms and shipping operators to integrate its services into commercial distribution chains. At the same time, Thailand Post advocates for a fair regulatory framework to face competition from foreign providers in the domestic market. In 2024, its leader called on authorities to intervene to ensure that local e-commerce platforms can offer Thailand Post as a delivery option, highlighting the risk of excluding national operators without appropriate regulation.
Social role and mission
As the national postal service, Thailand Post assumes a public service and social cohesion mission. Its operating directive (Statement of Direction) states that it must "operate a national network of postal and logistics services to quickly and safely distribute goods and parcels, in accordance with international standards". In practice, this means ensuring the universal postal service: all Thai citizens, including those in remote regions, must be able to send and receive mail and parcels. Thailand Post thus contributes to the digital and financial inclusion of the population by offering local services. The company also collaborates with the government to carry out national projects (e.g., distributing vouchers or computer equipment to eligible families) and participates in local development programs. Furthermore, Thailand Post is committed to environmental and social responsibility initiatives, such as adopting ISO standards for quality and information security, and improving the energy efficiency of its operations.
Common tracking statuses
| Status | Description |
|---|---|
| Successful final delivery | The parcel has been successfully delivered to the recipient. |
| Item out for delivery | The parcel has left the sorting/delivery center and is on its way to the recipient. |
| Arrived at post office | The parcel has arrived at the local post office for processing or pickup. |
| Collected for dispatch | The parcel has been received by postal services and is ready to be shipped. |
| Arrived at national exchange office | The parcel has arrived at an internal sorting center for dispatch to the next destination. |
| Departure from international exchange office | The parcel has left the origin office for overseas shipment. |
| Arrived at international exchange office | The parcel has arrived at an international sorting center to be directed to the recipient's post office. |
| In transit at counter | The parcel is being processed at the post office counter. |
| Collected at counter | The parcel has been dropped off at the counter for dispatch by postal services. |