Sunyou tracking
How to track my Sunyou package?
To track a Sunyou package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Sunyou tracking number?
The Sunyou tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Sunyou package moving in the package tracking history?
When your Sunyou package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Sunyou customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Sunyou package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Sunyou customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Sunyou parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Sunyou package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Sunyou. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Sunyou customer service for assistance.
About Sunyou
Sunyou is a shipping carrier that specializes in international logistics and e-commerce solutions. With a focus on providing reliable and cost-effective shipping services, Sunyou offers a wide range of delivery options to meet the needs of businesses and individuals worldwide. Whether it's small parcels or larger shipments, Sunyou ensures efficient and timely delivery. With a strong network of partners and advanced tracking systems, Sunyou strives to provide excellent customer service and enhance the overall shipping experience.
How to contact Sunyou?
If you are experiencing issues with the delivery process managed by Sunyou, please do not hesitate to contact their customer support.
What is Sunyou?
Sunyou, whose full name is Shenzhen Sunyou Cross-border Logistics Co., Ltd., is a Chinese carrier specialized in cross-border logistics for e-commerce. Founded in June 2008 in Shenzhen, in the Guangdong province of China, this company has established itself as one of the leading logistics service providers for international shipments of light and small parcels. Sunyou has developed around a model centered on operational reliability and simplification of the shipping journey for online sellers as well as final recipients.
Sunyou's market positioning is based on its ability to offer economical routing solutions for small parcels shipped from China to the rest of the world. The company has built its reputation by becoming a preferred partner for major e-commerce platforms such as AliExpress, Joom and Wish. This specialization in the segment of light and low-cost shipments allows it to meet the specific needs of e-commerce sellers who ship large volumes of small items to individuals worldwide.
Sunyou's headquarters is located on the 9th floor of Block A of the Guanghao International Center, Minzhi Street, Longhua District, Shenzhen. Beyond its Chinese nerve center, the company has developed an international network with offices and subsidiaries in several strategic regions of the globe, notably in Los Angeles in the United States, Kuala Lumpur in Malaysia, Hong Kong, as well as in major Chinese cities such as Shanghai, Guangzhou, Hangzhou and Yiwu.
- Date of establishment: June 2008, positioning the company among the pioneers of cross-border e-commerce logistics in China
- Headquarters: Shenzhen, Guangdong province, China, at the heart of the world's main manufacturing and exporting zone
- Daily volume: More than 500,000 parcels processed each day, demonstrating the scale of the company's operations
- Active clients: More than 100,000 e-commerce businesses use Sunyou's services for their international shipments
- International presence: Offices in Los Angeles, Kuala Lumpur, Hong Kong, Shanghai, Guangzhou, Hangzhou and Yiwu
Sunyou's value proposition revolves around a network optimized for e-commerce, accessible tracking tools and the ability to combine multiple routing methods within the same logistics flow. The company operates as an integrator of solutions covering the first mile in China, main international transport and the last mile in the destination country. This hybrid approach, combining proprietary infrastructure and partnerships with local carriers, makes it possible to offer worldwide coverage while maintaining continuous parcel traceability.
Sunyou's flagship products include the Shunyoubao service, a dedicated postal line for B2C particularly popular with sellers on eBay, AliExpress and Amazon. The company also offers the Shunsubao service, Shunyoutong for small parcels, as well as the Whale Bird application for C2C shipments between individuals. These different services allow Sunyou to cover all market needs, from individual shipments to multi-destination promotional campaigns.
Which countries does Sunyou deliver to?
Sunyou ensures particularly extensive geographic coverage, serving more than 200 countries and territories around the world. This global reach makes the company a major player in cross-border logistics, capable of delivering parcels to practically every destination where online shoppers reside. Sunyou's network relies on strategically positioned transit hubs, notably the GMTC center in Southeast Asia, which optimizes flows to many destinations.
North America is one of Sunyou's priority zones, with a high volume of small parcels shipped to the United States and Canada. Shipments to this region benefit from direct flights and dedicated transit hubs that make it possible to optimize shipping times. The Los Angeles office plays a central role in coordinating operations on the North American continent, facilitating the injection of parcels into local distribution networks.
Europe also represents a major market for Sunyou, with extensive coverage including notably the United Kingdom, France, Germany and Spain. Specialized logistics lines have been developed for these high-volume destinations, making it possible to offer more competitive timeframes and better visibility on tracking. Parcels destined for Europe are generally routed by air before being injected into national postal networks or entrusted to local distribution partners.
- North America: United States and Canada with direct flights and transit hubs optimized for this strategic region
- Europe: Complete coverage including the United Kingdom, France, Germany, Spain and all European Union countries
- Asia-Pacific: Australia, New Zealand, Japan, South Korea and the entire region with enhanced services
- Southeast Asia: Indonesia, Thailand, Philippines, Malaysia and other countries in the region with dedicated customs clearance infrastructure
- Middle East: United Arab Emirates and other regional destinations with a hub in Dubai
- Latin America: Brazil, Mexico, Argentina, Chile and other South American countries
- Africa: Coverage of major destinations on the African continent
Sunyou has developed autonomous customs clearance infrastructure at several strategically located international airports, which allows it to accelerate parcel processing on import. These customs clearance centers are notably present in Kuala Lumpur in Malaysia, Taipei in Taiwan, Bali in Indonesia, Dubai in the United Arab Emirates, Suvarnabhumi and Phuket in Thailand, Incheon in South Korea and Ninoy Aquino in the Philippines. This proprietary infrastructure constitutes a significant competitive advantage for shipments to these destinations.
For the last mile, Sunyou relies on partnerships with national postal operators and local carriers in each destination country. Thus, a parcel shipped to the United States will be handled by USPS for final distribution, while a shipment to France will transit through La Poste or Colissimo. This collaboration with local players makes it possible to ensure coverage to the final recipient's address, including in remote or isolated areas.
What are Sunyou's delivery services and timeframes?
Sunyou offers a diverse range of shipping services adapted to the different needs of e-commerce sellers and the expectations of recipients. The offering is structured around several service levels that vary according to the desired speed, parcel weight and destinations. This flexibility allows shippers to choose the best compromise between cost and time according to their business constraints.
Sunyou Economic Air Mail service constitutes the carrier's most economical offering. This service is available for parcels weighing no more than 2 kg and covers more than 159 countries and regions around the world. Delivery times for this economical service are estimated between 15 and 35 business days depending on the destination country. This option is particularly suited to low-value items where shipping cost represents a determining factor in the consumer's purchase decision.
The Shunyoubao service represents Sunyou's flagship dedicated postal line, specially designed for e-commerce sellers. This service is characterized by competitive rates, improved speed and consistent delivery reliability. Products shipped via Shunyoubao are generally available for customs clearance in the destination country within 4 to 5 days, making it a preferred option by sellers on eBay, AliExpress and Amazon. This service also offers better visibility on parcel tracking.
- Sunyou Economic Air Mail: Economical air service for parcels up to 2 kg, delivery time of 15 to 35 business days depending on destination
- Shunyoubao (dedicated B2C line): Service optimized for e-commerce with accelerated customs clearance in 4-5 days and reduced total timeframe
- Shunsubao (dedicated line): Intermediate service offering a good balance between cost and speed for business shipments
- Shunyoutong (small parcels): Service suited to very small shipments with particularly competitive rates
- Special international lines: Dedicated logistics routes for certain countries offering faster and more stable timeframes
- International express: Fast service in partnership with DHL, UPS, FedEx and TNT for urgent shipments
Sunyou delivery times vary considerably depending on the type of service chosen and the destination country. For domestic shipments in China, standard deliveries are generally made within 2 to 4 business days. Internationally, the range is much wider. Express services and special lines can route parcels within 7 to 15 business days to the United States or Europe. Conversely, standard economical services show average delivery times of 30 to 60 days for certain destinations, or even more in case of customs delays.
It is important to note that advertised timeframes represent estimates based on normal transport conditions. Several factors can extend these timeframes, including enhanced customs checks, peak activity periods such as end-of-year holidays or major promotional events, unfavorable weather conditions or disruptions to air transport capacity. Remote or less well-served destinations may also experience longer timeframes due to additional relays required.
For urgent shipments requiring guaranteed timeframes, Sunyou offers express services in partnership with major global integrators such as DHL, UPS, FedEx and TNT. These premium options offer delivery times of 3 to 7 days to most major destinations, with full tracking and service guarantees. These services are primarily aimed at shipments of value or urgent nature where shipping cost is not the main selection criterion.
What are Sunyou's rates and maximum dimensions accepted?
Sunyou's rates are designed to offer an economical solution for e-commerce shippers who send large volumes of small parcels. The company's pricing positioning is based on optimizing flows and pooling transport capacity, which makes it possible to offer particularly competitive prices in the light parcel segment. Sunyou's main advantage lies in the ability to ship merchandise with minimal shipping cost.
Sunyou rates vary according to several parameters: the type of service chosen, the actual or volumetric weight of the parcel, the destination country and any additional options. Unlike express carriers that display detailed public rate grids, Sunyou primarily operates on a personalized quote model. E-commerce sellers wishing to use Sunyou's services must generally register on the carrier's platform or contact the sales department directly to obtain rates tailored to their shipping profile.
For S-Packet and small parcel services, Sunyou applies a weight limit of 2 kg per shipment, which can go up to 20 kg in certain countries. The maximum dimensions allowed for these services are 90 cm for the sum of length + width + height, with a maximum length of 60 cm for a single side. These restrictions correspond to international postal shipment standards and allow smooth integration into the distribution networks of destination postal operators.
- S-Packet and small parcels: Maximum weight of 2 kg (up to 20 kg depending on countries), dimensions L+W+H ≤ 90 cm, maximum length 60 cm
- Standard parcels: Maximum weight of 30 kg (20 kg in certain countries), maximum length 150 cm, maximum perimeter 300 cm
- Economic Air Mail: Reserved for parcels under 2 kg to benefit from the most advantageous rates
- Rate factors: Actual or volumetric weight (whichever is higher), destination, service type and options chosen
For larger standard parcel shipments, Sunyou accepts weights up to 30 kg per parcel, with the limit reduced to 20 kg for certain destinations. Maximum dimensions for this category are more generous: maximum length of 150 cm for one side and total perimeter (2 x length + 2 x width + 2 x height) not exceeding 300 cm. These limits make it possible to ship larger items while remaining within logistics parcel standards.
Price calculation may take into account volumetric weight when it exceeds actual weight. Volumetric weight is calculated according to standard logistics industry formulas (length x width x height in cm, divided by a factor generally between 5000 and 6000 depending on the service). This pricing method aims to reflect the space occupied by the parcel in transport means, particularly for light but bulky items.
Payment conditions accepted by Sunyou include bank transfers (T/T), letters of credit (L/C) and documents against payment (D/P). These modalities are primarily aimed at business clients who work with regular volumes. For individuals or small sellers, partner platforms such as AliExpress directly integrate Sunyou shipping costs into the order process, thereby simplifying payment management.
What are Sunyou's delivery options?
Sunyou offers several delivery options adapted to the needs of recipients and the logistical constraints of each destination country. The company has developed its offering to provide some flexibility in parcel delivery, although available options largely depend on the local distribution partner handling the last mile. This hybrid approach makes it possible to benefit from services offered by postal operators and carriers in each territory.
Home delivery constitutes the standard delivery method for Sunyou parcels. Shipments are routed to the recipient's address indicated at the time of order, which corresponds to the main expectation of online shoppers. This end-to-end delivery, from the Chinese seller to the consumer's home, represents one of Sunyou's major assets for e-commerce merchants who wish to offer a complete delivery experience to their customers.
When home delivery is not possible, particularly in the event of recipient absence, parcels can be directed to pickup points or local post offices. This option depends on the practices of the distribution partner in the destination country. In Europe, undelivered parcels can be made available at the nearest post office or pickup point. The recipient then receives a notice of passage inviting them to collect their parcel with an identification document.
- Home delivery: Standard delivery to the recipient's address, available in all served countries
- Pickup point: Availability at a pickup point or post office in case of absence, depending on local practices
- Mailbox delivery: For compatible small parcels, direct delivery to the recipient's mailbox
- Delivery to a neighbor: Possibility of entrusting the parcel to a trusted third party near the address
- Safe place delivery: Placement of the parcel at an agreed location when the recipient has consented
For small parcels whose dimensions allow it, mailbox delivery is often preferred by local distribution partners. This option has the advantage of not requiring the recipient's presence and avoiding delivery failures. It is particularly suited to Sunyou shipments which mostly concern small-size items ordered on e-commerce platforms.
In terms of notifications, Sunyou ensures the transmission of tracking events throughout the parcel's journey. Recipients can follow the progress of their delivery via the sytrack.net tracking site or through universal tracking platforms. However, once the parcel is handed over to the local distribution partner, the tracking number may change and the recipient will then need to use the new number provided to follow the final routing in the local carrier's system.
Delivery rescheduling or modification of the destination address depend on the possibilities offered by the local partner. In some cases, the recipient can contact directly the postal operator or the carrier in charge of final delivery to agree on a new time slot or address. However, these options remain limited and are not systematically available, unlike services offered by major integrated express operators.
What should I do if my Sunyou parcel is lost or damaged?
Faced with a lost or damaged Sunyou parcel, it is important to know what steps to take and what recourse is available. The claims procedure varies depending on whether you are the professional shipper who contracted directly with Sunyou or the final recipient who placed an order with an online seller. In most cases for individuals, the seller remains the primary contact for any claims related to delivery.
If you are a consumer who ordered on an e-commerce platform such as AliExpress, Joom or Wish, and your parcel does not arrive or arrives damaged, you should first contact the seller or use the platform's dispute system. In most countries, the professional seller is responsible for proper execution of delivery to the buyer. He generally cannot refer you to the carrier and must handle your claim directly before in turn pursuing a claim against Sunyou.
For professional shippers working directly with Sunyou, the claims procedure goes through the carrier's customer service. It is advisable to gather all available evidence: tracking number, screenshots of tracking statuses, photos of damaged packaging if applicable, and any document attesting to the contents and value of the shipment. These elements will be necessary to build a complete claims file.
- Claims deadline: Act quickly once the problem is identified, as claims deadlines are limited in time
- Contact Sunyou: By phone at +86 400-607-5388 or by email at [email protected] for claims
- Documents to provide: Tracking number, photographic evidence, problem description and proofs of value
- Logistics investigation: Carriers generally conduct an internal search for 10 to 21 days before declaring a parcel officially lost
- Compensation: According to Sunyou's conditions, non-delivery within 10 days after pickup may entitle compensation equivalent to twice the freight charge
It is important to note that a parcel whose tracking does not evolve for several days is not necessarily lost. The delay in updating statuses can vary, particularly during international transit or customs procedures. Likewise, the change of tracking number when passing into the destination country can create an apparent interruption in traceability. Before engaging in a claims procedure, it is recommended to wait a reasonable time and check tracking with the local distribution partner.
In case of a damaged parcel at receipt, it is crucial to document the condition of the parcel and its contents before or during opening. Take photos of the outer packaging, internal protections and damaged items. If possible, have the damage certified in the presence of the delivery person and issue written reservations on the delivery receipt. This evidence will be determining for making your compensation claim successful.
To contact Sunyou customer service, several channels are available. The main phone number is +86 400-607-5388, with additional lines at +86 (0)755-8656-5656. For written requests, the email address [email protected] allows you to send detailed claims accompanied by supporting documents. It is advisable to provide as much information as possible at first contact to speed up file processing.
Does Sunyou handle international shipments and customs procedures?
International shipments constitute Sunyou's core business, which has precisely specialized in cross-border logistics since its establishment in 2008. The company has in-depth expertise in managing export flows from China to the world's main destinations, including document preparation, export customs clearance and routing to the destination country where import procedures are subsequently handled.
For cross-border shipments, each parcel must be accompanied by a customs declaration in compliance mentioning the nature, quantity and value of the goods. Sunyou structures its processes so that accompanying documents and electronic data are available at the time of customs clearance. Automatic generation of shipping documents, including customs declarations, is part of the functionality offered to e-commerce sellers using Sunyou's integration tools.
The company has developed autonomous customs clearance centers at several strategically located international airports, which allows it to control part of the import procedures in certain destinations. These infrastructures are notably present in Kuala Lumpur, Taipei, Bali, Dubai, Bangkok (Suvarnabhumi and Phuket), Incheon and Manila. This proprietary presence on import constitutes an advantage for shipments to these areas, making it possible to speed up customs processing.
- Customs declaration: Mandatory for all international shipments, including description of contents, HS code and declared value
- Commercial invoice: Required document detailing the shipper, recipient, items and their value for customs purposes
- HS code (Harmonized System): Mandatory international classification of goods allowing calculation of customs duties
- Sunyou customs clearance centers: Present in several strategic airports to accelerate import formalities
- Local partners: Customs clearance handled by national postal operators in countries where Sunyou has no proprietary infrastructure
Customs duties and import taxes are generally borne by the recipient in the receiving country. For shipments to the European Union, import rules provide for payment of VAT on imported goods, as well as possible customs duties depending on the nature and value of items. Since July 2021, the VAT exemption for small shipments has been abolished in the EU, meaning that all imported parcels are now subject to VAT from the first euro.
Parcels may be subject to additional checks by customs authorities, resulting in additional delays. When supporting documents are required, particularly a proof of purchase or clarification on contents, processing is suspended until receipt of the requested information. Sunyou tracking statuses reflect these situations with events such as "Import customs clearance in progress", "Awaiting customs clearance documents" or "Parcel held by customs authorities".
Certain goods are subject to restrictions or prohibitions depending on the destination country. Counterfeit items, products subject to specific regulations (cosmetics, food, electronics), dangerous materials and regulated substances cannot be shipped or require special authorization. It is the shipper's responsibility to ensure that items shipped comply with the destination country's regulations before entrusting the parcel to Sunyou.
Once customs clearance is granted, the parcel is injected into the local distribution network for final delivery. This transfer to the last-mile partner may be accompanied by a change in tracking number, with the recipient then needing to use the new reference provided to follow the final routing in the local carrier's system.
Understanding tracking statuses
When you track a Sunyou parcel online, different statuses may appear. Here are the main statuses and their meaning:
| Status | Description |
|---|---|
| Shipping information transmitted | The shipment's electronic data has been received and the label has been generated by the Sunyou system |
| Parcel handed to Sunyou | The parcel has been deposited or collected and officially enters the Sunyou processing network |
| Collection completed | Pickup by the collection service is confirmed, the parcel is on its way to the sorting center |
| Accepted at Sunyou center | The parcel is registered in the origin center after an initial compliance check |
| Origin sorting in progress | The parcel is being sorted according to its destination and the routing method selected |
| Consolidation completed | The parcel is grouped with other shipments sharing the same destination in preparation for departure |
| Departure from origin center | The parcel has left the first processing center and is heading to the international departure platform |
| Arrival at departure platform | The parcel has arrived at the outbound sorting center for security checks and flight connection |
| Export security check in progress | Pre-international air transport security inspections are underway |
| Export security check validated | Security verifications are complete and successful and the parcel is cleared for departure |
| Handed to airline | The parcel is entrusted to the air carrier for routing to the destination country |
| Flight departed from origin airport | The aircraft carrying the parcel has taken off and international routing is officially underway |
| In transit via intermediate country | The parcel makes a stop at a connection hub before reaching its final destination |
| Flight arrived in destination country | The aircraft has landed at the entry airport of the destination country, the parcel will be unloaded |
| Arrival in destination country | The parcel is received by the import center and customs formalities will begin |
| Import customs clearance in progress | Customs authorities are examining the declaration and documents associated with the parcel |
| Import customs clearance completed | Customs clearance is granted and the parcel can proceed to the distribution network |
| Awaiting customs clearance documents | Additional supporting documents are needed for customs to process the parcel |
| Parcel held by customs authorities | An in-depth inspection is underway by customs services, delivery is temporarily suspended |
| Handed to local distribution partner | The parcel is transferred to the carrier or postal operator responsible for final delivery |
| Handed to destination postal network | The parcel is injected into the national network of the local post for routing to the recipient |
| Arrival at local distribution center | The parcel has reached the delivery agency closest to the recipient's address |
| Final sorting completed | The parcel is prepared and assigned to today's delivery route |
| In preparation for distribution | The parcel is being loaded into the delivery vehicle |
| Out for delivery | The delivery person is on route and heading to the recipient's address to deliver the parcel |
| Delivered | Delivery to the recipient is confirmed and proof of delivery has been recorded |
| Delivered to mailbox | The parcel has been placed directly in the recipient's mailbox |
| Delivered to neighbor | The parcel has been entrusted to a neighbor or authorized third party near the delivery address |
| Deposited in safe place | The parcel has been left at a secure location agreed with the recipient |
| Delivery attempt made | The delivery person called but was unable to deliver the parcel, a new attempt will be scheduled |
| Recipient absent | The recipient was not present when the delivery person called, action from them is required |
| Incomplete or incorrect address | The delivery address contains errors or missing information that needs to be corrected |
| Awaiting collection at pickup point | The parcel is available at the post office or pickup point, the recipient must come collect it |
| Delivery rescheduled per recipient request | A new delivery slot has been arranged following a request from the recipient |
| Delay due to weather conditions | Inclement weather or unfavorable climate conditions have slowed routing |
| Operational delay | Additional time is needed due to an internal processing constraint |
| Damage reported during sorting | An incident was noted on the parcel during sorting operations, a procedure is underway |
| Parcel presumed lost | The parcel cannot be found in the network and a logistics investigation is opened |
| Parcel located | The parcel has been found following the investigation and routing resumes normally |
| Logistics investigation underway | An investigation is being conducted to clarify the situation and locate the parcel |
| Refused by recipient | The recipient refused to take possession of the parcel, a return is being arranged |
| Cancelled by shipper | The shipment has been cancelled before departure or during the initial processing phase |
| Returned to shipper | The parcel is being returned to the shipper after impossibility of delivery to the recipient |
| Available at postal counter | The parcel can be collected by the recipient at the post office indicated |
| Awaiting recipient instructions | An action or decision from the recipient is necessary to continue routing |
| Proof of delivery recorded | Parcel delivery is officially documented with distribution proof |