Track your package

South Africa Post tracking

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How to track my South Africa Post package?

Ordertracker provides a simple solution to track your South Africa Post packages. To begin, you'll need a South Africa Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your South Africa Post package in real time.

Where can I find my South Africa Post tracking number?

Finding your South Africa Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my South Africa Post package moving in the package tracking history?

Dealing with a South Africa Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact South Africa Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, South Africa Post customer service or the sender can help resolve shipping delays.

When I track my South Africa Post package, why does it show as "returned"?

If you're tracking your South Africa Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a South Africa Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead South Africa Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, South Africa Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, South Africa Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your South Africa Post package is "returned" in tracking, contact the sender or South Africa Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on South Africa Post policies and circumstances.

Why does the South Africa Post parcel tracking timeline indicate that my order cannot be found?

When your South Africa Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in South Africa Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by South Africa Post yet. Tracking should appear shortly.

South Africa Post
Company information

About South Africa Post

South Africa Post, also known as the South African Post Office, is the official postal service provider of South Africa. It offers a wide range of postal and courier services to both domestic and international customers. With a history dating back to 1992, South Africa Post has played a crucial role in connecting people and businesses across the country. The company is committed to providing reliable and efficient postal services, contributing to the growth and development of South Africa's communication infrastructure.


Founded 1992
Country South Africa
Avg. delivery 7-90d

How to contact South Africa Post?

If you are experiencing issues with the delivery process managed by South Africa Post, please do not hesitate to contact their customer support.

Headquarters South Africa Post, Durban, South Africa [email protected] Phone: n/a

How long does it take for South Africa Post to deliver a shipment?

South Africa Post provides various delivery services, each with its own estimated delivery timeframes. The actual time it takes for a shipment to be delivered can depend on several factors, including the destination, size and weight of the package, and the chosen delivery service. It is important to note that these are general estimates and delivery times may vary.

  • Standard Domestic Delivery: South Africa Post offers standard domestic delivery services for shipments within South Africa. The estimated delivery time for this service is typically around 2-5 working days. This is a cost-effective option for non-urgent deliveries.
  • Overnight Express: South Africa Post's Overnight Express service is designed for time-sensitive shipments within South Africa. With this service, packages are typically delivered on the next business day. It is ideal for urgent documents or parcels that require immediate delivery.
  • International Delivery: South Africa Post also facilitates shipments to various international destinations. The delivery time for international shipments can vary significantly based on the destination country, customs procedures, and other factors. Generally, it can take anywhere from 5-15 working days or more for an international delivery to reach its destination.
  • Registered Mail: South Africa Post offers a Registered Mail service, which provides added security and tracking for valuable or important items. This service ensures proof of delivery and allows customers to track their shipments throughout the delivery process.
  • Post Office Counter to Counter: South Africa Post's Counter to Counter service is a convenient option for sending and receiving items between different post offices. Customers can drop off their packages at one post office, and the recipient can collect them from another designated post office. This service is often used for domestic deliveries.

As for the cost of these services, it can vary based on factors such as the weight, size, and destination of the shipment. South Africa Post provides a pricing guide on their official website or at local post offices. It is advisable to consult the current rates or contact South Africa Post directly for accurate and up-to-date pricing information for the specific service you require.

What does a South Africa Post tracking number looks like?

A South Africa Post tracking number consists of a combination of 13 digits and alphabets. The format of the tracking number usually starts with two letters, followed by nine digits, and ends with another two letters. These letters are often a combination of alphabets such as SA, CN, or other relevant codes. The unique tracking number is generated by South Africa Post to keep track of parcels and shipments throughout their journey. This number allows customers and recipients to monitor and trace their packages in real-time, enabling them to know the current location and estimated delivery date of their item. The tracking number is usually provided to the sender at the time of dispatch and can be used to track the progress of the shipment on the South Africa Post website or through other tracking platforms.

More information about South Africa Post

The history of South Africa Post, also known as the South African Post Office (SAPO), dates back to the early 1800s. Its origin can be traced to the establishment of the Cape Town Post Office in 1792, which was primarily responsible for handling mail services within the Cape Colony. Over time, as South Africa evolved politically and geographically, the postal system expanded to cover the entire country.

In 1910, with the formation of the Union of South Africa, the responsibility for postal services shifted to the newly established Post Office Department. Under this restructured organization, the postal infrastructure continued to grow, offering communication services to both urban centers and remote regions. Throughout the 20th century, South Africa Post witnessed several transformations and adaptations to meet the changing demands of a modern society.

In recent years, South Africa Post has embraced technological advancements to keep up with the digital era. It has expanded its services beyond traditional mail delivery to provide various financial and logistical solutions. Today, South Africa Post is a major player in the country's postal and courier industry, aiming to provide reliable and efficient services to individuals, businesses, and government institutions.

South Africa Post operates through various divisions and units to cater to the diverse needs of its customers. These units work together harmoniously to ensure smooth postal operations and service delivery. Some of the key operating units of South Africa Post include:

  • Mail Services: This unit is responsible for the collection, sorting, and delivery of letters and parcels nationwide. It ensures that mail is processed efficiently, whether it is intended for domestic or international destinations.
  • Courier and Logistics: South Africa Post offers courier and logistics services through this unit, catering to the growing demand for speedy and secure delivery. It handles packages of various sizes and provides tracking services to give customers peace of mind.
  • Financial Services: Recognizing the importance of financial inclusion, South Africa Post has expanded its offerings to include a range of financial services. These services include money transfers, insurance, banking services, and bill payment facilities, enabling customers to access financial solutions conveniently.
  • Philately: The Philately unit focuses on stamp-related products and services, catering to collectors and enthusiasts. It releases commemorative and special edition stamps, offers stamp-related merchandise, and organizes exhibitions to showcase the country's philatelic heritage.

South Africa Post primarily operates within the borders of South Africa, covering all nine provinces and extending its services to even the most remote regions of the country. Its extensive network of post offices and delivery routes ensures widespread coverage, reaching both urban and rural areas.

While South Africa Post focuses primarily on domestic services, it also offers international shipping and operates in collaboration with postal agencies and courier companies worldwide. Through strategic partnerships and agreements, South Africa Post facilitates the smooth movement of mail and parcels between South Africa and numerous countries across the globe.

Overall, South Africa Post's commitment to providing reliable postal, courier, and financial services has contributed significantly to the country's communication infrastructure and continues to play a crucial role in connecting people and businesses both domestically and internationally.