Skypostal tracking

What is SkyPostal?

SkyPostal is an American postal and international logistics company founded in 2001 in Miami, Florida. Specializing in the delivery of mail and parcels from the United States and Europe to Latin America, the Caribbean, and Mexico, this company has established itself as the largest private postal distribution network in Latin America. SkyPostal was created to meet the growing need for a more efficient and reliable cross-border service at a time when traditional postal services struggled to offer competitive delivery times and transparent tracking to these destinations.

SkyPostal's history is closely linked to that of the Hernandez family, pioneers in the international messaging sector. Albert P. Hernandez began his career in 1964 as a courier for Choice Messenger Service in New York. Rapidly climbing the ranks, he created the Air Courier division in 1970, then the international division specializing in Latin America two years later. In 1983, with a group of investors, he acquired the courier division and merged with Sky Courier Network in Virginia. Building on decades of experience, the Hernandez family founded SkyPostal in 2001 to capitalize on the opportunity to improve cross-border postal services to Latin America.

Today, SkyPostal is led by A.J. Hernandez as CEO. The company is headquartered at 2990 NW 75th Avenue in Miami, Florida, a strategic position offering optimal geographic and logistic proximity to Latin America. This location enables direct connections and reduced transit times to all Latin American destinations. The company employs staff distributed across three continents: North America, South America, and Asia.

• Founding date: 2001, with the mission to improve the quality of cross-border postal services to Latin America
• Founders: The Hernandez family, with over 50 years of experience in the international messaging sector
• Headquarters: Miami, Florida, United States, at the heart of logistic connections to Latin America
• Current CEO: A.J. Hernandez, continuing the family legacy in international transportation
• Positioning: Largest private postal distribution network in Latin America, logistic partner to e-commerce giants such as Amazon, eBay, and Alibaba
• Funding: The company raised $6.3 million in a funding round in 2011

SkyPostal has grown in parallel with the expansion of global e-commerce. The company has been able to adapt its services to meet the specific needs of e-merchants wishing to conquer Latin American markets. It now offers a complete range of services covering mail delivery, documents, small parcels to the transport of large merchandise, including complete fulfillment services for online sellers. This versatility allows it to serve a diverse clientele, from European postal operators to the world's largest marketplaces.

SkyPostal's unique positioning is based on its deep expertise in Latin American markets, particularly the mastery of customs procedures specific to each country in the region. This knowledge of the ground, combined with a network of well-established local partners, allows the company to achieve a final delivery rate close to 100%, a remarkable performance in a region often considered complex from a logistic perspective. Merchants who choose SkyPostal can thus achieve savings of up to 40% compared to the rates of major traditional international carriers.

Which countries does SkyPostal deliver to?

SkyPostal has extensive geographic coverage, with marked specialization in Latin America and the Caribbean. The company serves more than 25 countries in this region, making it the most complete private distribution network for shipments to these markets. This regional presence is based on strategic partnerships with national postal services and local carriers, allowing it to reach even the most remote or difficult to access areas.

In South America, SkyPostal ensures deliveries to Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Paraguay, Uruguay, and Bolivia. Brazil represents a particularly important market for the company, which has developed specific expertise to navigate the customs complexities of this country. In Central America, destinations covered include Mexico, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador, and Panama. These countries benefit from regular connections from American sorting centers.

The Caribbean region is also a major axis of SkyPostal's business. The company serves, in particular, the Dominican Republic, Jamaica, the Bahamas, Bermuda, the Cayman Islands, Aruba, Curaçao, and Trinidad and Tobago. This island coverage is particularly valuable for e-merchants wishing to reach these markets often neglected by major international carriers.

• South America: Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Paraguay, Uruguay, Bolivia, with particular expertise in the Brazilian market
• Central America and Mexico: Mexico, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador, Panama, representing markets with strong growth for e-commerce
• Caribbean: Dominican Republic, Jamaica, Bahamas, Bermuda, Cayman Islands, Aruba, Curaçao, Trinidad and Tobago, offering complete island coverage
• North America: United States for domestic deliveries and Canada, serving as the main logistic hub
• Europe: Collection and shipping services from France, the United Kingdom, Germany, and the Netherlands to Latin America
• Asia: Departure points from Hong Kong and Shenzhen for shipments to the Americas

SkyPostal package departure points are strategically distributed across the world. In the United States, the main shipping airports are located in Miami, New York, Chicago, Los Angeles, and Laredo. In Europe, Amsterdam and London are the main hubs. In Asia, Hong Kong and Shenzhen serve as collection points for goods destined for Latin America. This global infrastructure allows SkyPostal to offer flexible logistics solutions regardless of the origin point of shipments.

The company has particularly developed its expertise in Latin American markets known to be complex. In Brazil, for example, SkyPostal leverages the PRC (Programa Remessa Conforme) program which simplifies customs clearance of low-value e-commerce shipments, offering faster processing and reduced customs duties for customers. This in-depth knowledge of the regulatory specifics of each country allows SkyPostal to minimize delays and administrative complications that can affect international shipments.

What are SkyPostal's delivery services and timeframes?

SkyPostal offers a complete range of postal and logistics services adapted to the different needs of shippers. Whether the shipment is urgent or budget is the priority, the company offers options to find the right balance between speed and cost. This flexibility is one of the main assets of the carrier for e-merchants and businesses making regular shipments to Latin America.

SkyPostal's standard service represents the most economical option for shipments that do not require urgent delivery. This service offers competitive delivery times while maintaining an attractive shipping cost. For domestic deliveries in the United States, delivery times typically range from 1 to 5 business days depending on the destination. For international shipments to Latin America, standard delivery times are between 8 and 24 business days depending on the destination country and applicable customs procedures.

For urgent shipments, SkyPostal offers an express service that guarantees accelerated delivery times. This service allows parcels to be shipped 7 to 20 days faster than traditional postal services, which represents a considerable advantage for merchants wishing to satisfy demanding customers. Express delivery times to major Latin American destinations are generally 2 to 5 business days for courier-type services, and 3 to 8 days for parcels depending on the country.

• Standard Service: Economical option with delivery times of 8 to 24 business days to Latin America, ideal for non-urgent shipments
• Express Service: Accelerated delivery in 2 to 5 business days to major destinations, for priority shipments
• Delivery times to Mexico: 5 to 8 business days standard, 3 to 5 days express
• Delivery times to Brazil: 8 to 15 business days for delivery across the entire territory, depending on the service selected
• Domestic delivery United States: 1 to 5 business days depending on the geographic area and service level
• Economy Ground Delivery: Economical ground service in the United States with reliable delivery in 1 to 5 business days

One of the main advantages of SkyPostal lies in its ability to deliver parcels significantly faster than traditional postal services. Where USPS may rely on local postal operators with often unpredictable delivery times, SkyPostal uses its own distribution network and selected partners to maintain consistent transit times. The company prioritizes air freight for international shipments, thus avoiding container shortages and port congestion issues that can affect sea transport.

SkyPostal also offers complete fulfillment services for e-merchants. This offer includes stock warehousing, order preparation and packaging, as well as direct shipment to end customers. The company also manages return logistics, offering complete management of the shipping cycle. These services allow online sellers to focus on their business while delegating logistics complexity to a specialist.

Delivery times can vary depending on several factors, including customs procedures in the destination country, accuracy of shipping documents, and local distribution conditions. SkyPostal strives to minimize these variations through its deep knowledge of local regulations and the advance electronic transmission of customs documents, which allows it to anticipate and accelerate administrative procedures.

What are SkyPostal's rates and maximum dimensions accepted?

SkyPostal stands out with a competitive pricing policy, positioned as an economic alternative to major international carriers for shipments to Latin America. The company claims to be able to offer savings of up to 40% compared to USPS rates and 50 to 75% compared to DHL express services. These attractive rates are explained by SkyPostal's specialization in Latin American markets and the optimization of its logistics network in this region.

Shipping cost with SkyPostal depends on several factors: the weight and dimensions of the parcel, the final destination, and the service level selected. For international shipments, dimensional weight is systematically calculated and charged, in accordance with standard practices of air carriers. The dimensional weight calculation formula is based on dimensions in centimeters, and the highest weight between actual weight and dimensional weight is used for billing.

The company offers particularly advantageous rates for merchants shipping regular volumes. Merchants who send between 30 and 50 parcels per week, with a minimum of approximately 10 shipments, benefit from attractive pricing conditions that allow them to take advantage of volume rates without needing to be a large company. Custom negotiated offers are available for customers shipping larger volumes.

• Potential savings: Up to 40% compared to USPS rates and 50 to 75% compared to DHL express services
• Maximum dimensions: The sum of length, width, and height must be less than or equal to 254 cm, with possible exceptions for larger items
• Maximum value per item: $1,000 USD standard, with specific services available for higher-value items in certain countries
• Dimensional weight: Systematically calculated and charged according to air freight industry standards
• Additional charges: No additional handling fees at delivery, unlike some competitors
• Tax exemptions: Exemption of duties and taxes for shipments under $50 in most countries, and up to $200 in some destinations

Regarding shipping restrictions, SkyPostal follows IATA (International Air Transport Association) regulations concerning dangerous goods. Standalone batteries, batteries packaged with equipment, batteries contained in equipment, and liquids are generally prohibited. Alcohol, food products, and other items are subject to specific restrictions depending on the destination countries.

For the Brazilian market specifically, imports via postal service have a maximum authorized value of $1,000 USD, while express courier shipments can reach $3,000. These thresholds are important to know for e-merchants targeting this major market. SkyPostal can provide a detailed list of restrictions applicable to each country upon request, allowing shippers to verify the compliance of their shipments before shipping.

Shipping rates can also be influenced by customs duties and taxes applicable in the destination country. SkyPostal offers duty and tax management services that can simplify these aspects for merchants, particularly in Mexico and Colombia where specific facilities are available. The company also offers parcel insurance option, allowing protection of valuable shipments against risks of loss or damage during transport.

What are SkyPostal's delivery options?

SkyPostal offers several delivery options adapted to the needs of recipients in the different countries served. The company strives to offer maximum flexibility while taking into account the local specifics of each market. The delivery modes available may vary depending on the destination country and local distribution partners.

Home delivery is the main option offered by SkyPostal. Parcels are shipped directly to the recipient's address, with real-time tracking allowing you to know the position of the parcel at each stage. SkyPostal's tracking system sends email or SMS notifications to inform recipients of the progress of their delivery and allow them to anticipate receipt of their parcel.

Workplace delivery is also possible, offering a convenient alternative for recipients who are not available at their home during delivery hours. This option can be particularly useful in countries where missed delivery attempts are frequent due to the work schedules of the active population.

• Home delivery: Standard option with direct shipment to the recipient's address, real-time tracking available
• Workplace delivery: Ability to have parcels delivered to a business address for added convenience
• Mailbox delivery: Available in some countries where recipients have a dedicated postal address
• Multiple delivery attempts: Two standard delivery attempts, up to three in some countries
• Tracking notifications: Email or SMS alerts at each key step of transit and before delivery
• Delivery confirmation: Recipient signature as proof of parcel receipt

SkyPostal generally makes two delivery attempts if the recipient is absent on the first presentation. In some countries, this number can be increased to three attempts. If the parcel cannot be delivered after the planned attempts, it can be made available at a designated pickup point where the recipient can collect it. The exact terms depend on the country and local distribution partner.

SkyPostal's tracking system plays a central role in the delivery experience. Each parcel is assigned a unique tracking number allowing you to check its status in real time on the company's platform. Tracking information is updated at each key stage: initial pickup, sorting center transit, international transit, customs clearance, delivery to local carrier, and placement for delivery. This transparency allows recipients to plan for parcel receipt and be informed of any possible delays.

For e-merchants, SkyPostal offers integrations with major e-commerce platforms such as Shopify, Easyship, and ShipStation. These integrations allow you to automatically generate shipping labels, calculate rates in real time, and synchronize tracking information directly into the order management interface. End customers thus receive automatic updates on the status of their delivery, improving their shopping experience.

What should I do if my SkyPostal parcel is lost or damaged?

In case of a problem with a SkyPostal parcel, whether it's a loss, damage, or abnormal delay, there is a claims procedure to follow to obtain a resolution. SkyPostal's customer service handles these situations and can provide assistance in locating a parcel or obtaining compensation depending on the circumstances. It is important to act quickly and gather the necessary information to facilitate claims processing.

If your parcel arrives damaged, the first step is to document the condition of the package and its contents. Take photos of the outer packaging and damaged products inside as evidence. These visual elements will be essential to support your claim. Also keep the original packaging and cushioning materials, as they may be requested when reviewing your case.

For purchases made from an e-merchant, the first reflex should be to contact the seller or marketplace. These are generally responsible for proper delivery of your order and have direct agreements with SkyPostal to handle claims. The seller can initiate the claims process with the carrier on your behalf and offer you a replacement of the product or a refund according to their business policy.

• Document damage: Take photos of the parcel and damaged contents upon receipt, keep original packaging
• Contact the seller: For e-commerce purchases, report the problem to the merchant who will initiate the claim with SkyPostal
• Gather information: Prepare the tracking number, order details, and all evidence before contacting customer service
• Response time: SkyPostal's customer service typically responds within 3 to 5 business days due to high request volumes
• Insurance option: SkyPostal offers optional insurance that can cover losses and damage according to the conditions subscribed
• Proof of delivery: Recipient's signature serves as confirmation of receipt and can be consulted in case of dispute

To contact SkyPostal's customer service directly, several channels are available. Email communication is the preferred mode of contact. For parcels destined for Brazil, use the address [email protected]. For Ecuador, write to [email protected]. For Peru, contact [email protected]. For all other destinations, the general address is [email protected]. Be sure to include your tracking number and details of your request in your message.

Customer service can also be reached by phone at +1 (305) 599-1812, the Miami headquarters number. The headquarters is located at 2990 NW 75th Avenue, Miami, Florida 33122, United States. These contact details can be useful for urgent requests or cases requiring escalation.

SkyPostal offers insurance option for shipments, which can cover the value of goods in case of loss or damage during transport. Coverage conditions and compensation amounts vary depending on the option selected. For valuable shipments, it is recommended to purchase this insurance at the time of shipment to be protected in case of problems. Regular merchants can also negotiate insurance conditions tailored to their volumes and the nature of their products.

Does SkyPostal handle international shipments and customs procedures?

SkyPostal was built on expertise in international shipments, particularly to Latin America. The management of customs procedures is one of the company's key competencies, which has specialized teams and dedicated IT systems to handle these complex aspects of cross-border transportation. This mastery of customs procedures is moreover one of the main factors of differentiation of SkyPostal compared to other carriers.

The company handles the entire import process for its customers, from document preparation to duty and tax payment. SkyPostal manages customs entry procedures, classification of goods according to Harmonized System codes (HS codes), and electronic transmission of declarations to customs authorities in destination countries. This proactive approach significantly reduces customs clearance times and the risks of parcels being held by customs.

The documents required for international shipments vary depending on the nature of the goods and the destination country. Basic documents generally include a commercial invoice detailing the nature, quantity, and value of products, a packing list, and a bill of lading or air waybill. Depending on the products shipped, additional documents may be necessary: certificate of origin, import licenses, analysis certificates for dietary supplements, or product registrations for certain regulated categories.

• Complete customs management: SkyPostal handles customs procedures end-to-end for its e-commerce customers
• Required documents: Commercial invoice, packing list, bill of lading, and documents specific to products (certificates, licenses)
• Classification of goods: Use of appropriate HS codes for each product to avoid classification errors and penalties
• Electronic transmission: Advance sending of documents to customs authorities to accelerate processing on arrival
• Tax exemptions: Duty exemption for shipments under $50 in most countries, up to $200 in some
• Brazil PRC Program: Access to the Programa Remessa Conforme for simplified customs clearance of e-commerce shipments in Brazil

SkyPostal offers significant tax advantages for low-value shipments. In most Latin American countries, shipments valued under $50 are exempt from customs duties and taxes. This threshold can reach $200 in some destinations. These exemptions are a major advantage for e-merchants selling everyday consumer products, as they allow competitive pricing to end customers without surcharges related to import taxes.

In Brazil, SkyPostal leverages the Programa Remessa Conforme (PRC), a government program that simplifies customs clearance of low-value e-commerce shipments. This program offers accelerated processing and reduced customs duties for eligible parcels, resulting in shorter delivery times and lower costs for recipients. SkyPostal's expertise in this program is a major asset for merchants targeting the Brazilian market.

The company uses advanced IT tools to automate and reliabilize customs processes. These systems allow calculating in advance the duties and taxes applicable to each shipment, avoiding unpleasant surprises at delivery. The advance electronic transmission of documents before parcel arrival also reduces customs waiting times. SkyPostal recommends shippers systematically verify the accuracy of declared information and use correct tariff codes to minimize the risk of delays or penalties.

Certain products are subject to specific restrictions depending on the destination countries. For example, some countries require special permits for the import of perfumes or dietary supplements. SkyPostal can provide a detailed list of restrictions applicable to each destination upon request, allowing shippers to verify the compliance of their shipments before shipment. This prior verification is essential to avoid customs rejections and costly returns.

Understanding tracking statuses

When you track a SkyPostal parcel online, different statuses may appear to inform you of the progress of your shipment. Each status corresponds to a specific step in the delivery process, from initial pickup to final delivery. Understanding these statuses allows you to anticipate the arrival of your parcel and quickly identify any potential problem or delay.