Track your package

Skypostal tracking

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How to track my Skypostal package?

Ordertracker provides a simple solution to track your Skypostal packages. To begin, you'll need a Skypostal tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Skypostal package in real time.

Where can I find my Skypostal tracking number?

Finding your Skypostal tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Skypostal package moving in the package tracking history?

Dealing with a Skypostal package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Skypostal or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Skypostal customer service or the sender can help resolve shipping delays.

When I track my Skypostal package, why does it show as "returned"?

If you're tracking your Skypostal package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Skypostal package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Skypostal to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Skypostal may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Skypostal might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Skypostal package is "returned" in tracking, contact the sender or Skypostal customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Skypostal policies and circumstances.

Why does the Skypostal parcel tracking timeline indicate that my order cannot be found?

When your Skypostal parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Skypostal system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Skypostal yet. Tracking should appear shortly.

Skypostal
Company information

About Skypostal

Skypostal is a shipping carrier that specializes in providing international mail and package delivery services. With a focus on efficient and reliable shipping solutions, Skypostal offers a wide range of services to meet the needs of businesses and individuals. Whether it's delivering documents, parcels, or e-commerce shipments, Skypostal ensures timely and secure delivery to destinations around the world.


Founded 2001
Country USA
Avg. delivery 1-20d

How to contact Skypostal?

If you are experiencing issues with the delivery process managed by Skypostal, please do not hesitate to contact their customer support.

Headquarters Skypostal, Miami, USA [email protected] Phone: +13055991812

Postal transport and international logistics since 2001

Skypostal is a postal transport and international logistics company founded in 2001. From the outset, it aimed to improve the efficiency and reliability of cross-border shipments. Initially specializing in the distribution of mail and parcels on an international scale, the company gradually developed to become a major player in global delivery.

Today, Skypostal is recognized as one of the largest private networks for mail and parcel distribution in Latin America. It serves a diverse clientele including foreign postal operators, major publishers, online retailers, marketplaces, and financial institutions, who entrust it with the secure delivery of their correspondence and goods worldwide.

Skypostal postal and logistics services

Skypostal offers a comprehensive range of postal and logistics services to meet the needs of shippers. Its services cover the delivery of letters, documents, and small parcels, as well as the transport of bulky packages or heavier freight. The company handles both domestic deliveries (notably in the United States, where it is based) and international shipments to a large number of countries.

The growth of online commerce has led Skypostal to develop logistics solutions dedicated to e-merchants. The company offers order fulfillment services including stock warehousing, order preparation and packaging, as well as direct shipping to end customers. Skypostal also manages return logistics, providing online merchants with complete shipment cycle support and facilitating the after-sales experience for recipients.

Depending on the urgency of the shipment, Skypostal offers several delivery options. The standard service allows for economical delivery with standard transit times, while the express service guarantees faster delivery for urgent shipments. These different options offer customers a choice between speed and cost, allowing them to tailor the solution to their constraints.

The cost of shipping with Skypostal depends on factors such as the weight and dimensions of the parcel, the distance to the final destination (international shipments may involve additional customs or handling fees), and the level of service selected. Specific pricing offers may be proposed to regular customers or for volume shipments, including advantageous negotiated rates for businesses. Skypostal thus ensures to provide customized logistics solutions that are both efficient and economically competitive for its clientele.

Skypostal operational units - Freight, e-commerce, and international mail

To efficiently provide all these services, Skypostal relies internally on several specialized operational units, each dedicated to a particular area:

  • Postal services unit: This unit is responsible for managing international mail. It serves as an essential link between shippers and recipients in different countries by handling the secure and rapid distribution of letters, documents, and small parcels. To do this, Skypostal relies on a global network of postal partners with whom this unit works closely.
  • Freight transport unit: This unit handles the transport of bulky parcels and heavy goods. Thanks to optimized logistics and a network of reliable partners, it enables the smooth delivery of large shipments across borders, ensuring controlled deadlines and competitive transport costs.
  • E-commerce order processing unit: In response to the rise of e-commerce, Skypostal has created a unit dedicated to processing online orders. This unit handles the entire process, from stock management and order preparation to packaging and shipping parcels on behalf of e-merchants. It meets the specific needs of online sales, allowing merchants to efficiently deliver their products to customers worldwide.

Skypostal international network

Skypostal has a global presence thanks to a vast network of partners and agreements in many countries. The company operates in North America, Latin America, Europe, Asia, and Oceania, covering dozens of destinations. For example, Skypostal provides services in the United States and Canada, as well as in Europe (United Kingdom, Germany, France), Asia-Pacific (China, Japan, Australia), and Latin America (Brazil, Mexico, among others). This international network relies on strong collaborations with local operators (whether national postal services or private carriers) to ensure delivery of shipments even in hard-to-reach markets. Skypostal continues to expand its geographical reach by adapting to regulatory changes and market demands, while investing in advanced infrastructure and technologies to maintain a high level of reliability and efficiency.

Skypostal shipment tracking system

Skypostal offers an efficient online tracking system that provides customers with complete visibility over the delivery of their shipments. Each shipped parcel is associated with a unique tracking number (see next section) allowing real-time status consultation on the company's tracking platform. At each key stage of transit, the shipment status is updated: initial pickup, arrival at a sorting center, departure in transit, customs formalities, handover to the local carrier, delivery setup, etc. Shippers and recipients can thus follow the journey of their parcels step by step, be alerted in case of delay or exception, and anticipate the final delivery. This transparent and continuous tracking, which Skypostal has made a priority, provides real peace of mind to customers while improving the logistical management of shipments.

Skypostal tracking numbers - Detailed format and operation

Each shipment handled by Skypostal is assigned a unique alphanumeric tracking number. The format of this code may vary depending on the origin and destination, but generally follows a common structure. For international shipments, it often begins with two letters corresponding to the country of origin, followed by a series of numbers, and ends with one or two additional letters. For example, a typical tracking number might be "US123456789WO", where "US" indicates the shipping country (United States in this example), "123456789" constitutes the unique parcel identifier, and "WO" refers to the service used or an internal carrier code. The total number of characters in such an identifier is generally around ten (often between 9 and 13 characters). It should be noted that these tracking codes are case-sensitive, meaning that uppercase and lowercase letters must be respected when entering them on the tracking portal.

The tracking number plays a central role in Skypostal's logistics system, as it is through this number that each movement of the parcel can be recorded and communicated. By entering this number on the Skypostal website, the shipper or recipient accesses updated information about their shipment. This system allows tracing the history of a parcel, from its initial pickup to its final destination, and provides confirmation once delivery is completed.

Logistics processing procedures

The handling of a parcel by Skypostal follows a structured process in several successive steps:

  • Collection and preparation: Once the shipping order is registered, the information related to the shipment is processed and the required documents are issued. Skypostal organizes the pickup of the parcel from the shipper (or its drop-off at a collection point) and ensures that all initial formalities are completed before the parcel's departure.
  • Sorting and initial routing: The parcel is transported to a sorting center where it is registered and then sorted according to its destination. It then leaves the departure center towards the appropriate logistics platform or international platform to continue its journey.
  • International transport: The shipment generally transits by air to reach the destination country. Depending on the needs, it may pass through additional regional sorting centers before arriving in the recipient territory. During this stage, the parcel leaves the country of origin and is transported to the destination country.
  • Customs formalities: Upon arrival in the destination country, the parcel is subject to customs control. The customs entry documents are presented, and the parcel may be inspected by customs authorities. If applicable, customs duties or import taxes must be paid before the parcel is allowed to enter the territory. Once these formalities are completed and the parcel is cleared, it can resume its transit towards final delivery.
  • Final distribution: After customs clearance, the parcel is handed over to the local distribution network (subsidiary or Skypostal partner on site). It is transported to the delivery center closest to the recipient, then taken over by a local courier for the final phase. The parcel is then set for delivery to the recipient's address. In case of the recipient's absence during the delivery attempt, a new presentation can be scheduled, or the package can be deposited at a relay point for later pickup. The process ends when the recipient has received the parcel, thus confirming the successful delivery of the shipment.

Specificities by geographical area

  • Latin America: Skypostal has particular expertise in Latin America, which has historically been its main market. Its network covers more than 25 countries in Central America, South America, and the Caribbean. Skypostal works closely with national postal services and local carriers to ensure distribution even in remote or hard-to-reach areas. The company also masters the customs procedures specific to each Latin American country, allowing it to reduce clearance times and offer reliable service despite regional logistical challenges.
  • North America: In North America, Skypostal primarily operates in the United States, where its headquarters are located, as well as in Canada. In the United States, the company offers fast domestic deliveries by relying on partner regional carriers, optimizing both time and costs. Skypostal also serves as a logistics bridge between the United States and the rest of the Americas: many shipments sent from the United States to Latin America transit through its Miami sorting center, benefiting from its strategic position and expertise in these international flows.
  • Europe: In Europe, Skypostal cooperates with various operators to facilitate transatlantic shipments as well as exchanges within the continent. The company handles mail and parcels sent by European clients to Latin America (and vice versa), relying on partnerships with international postal groups or specialized carriers. This collaboration offers European shippers an integrated solution to deliver their shipments to distant recipients without service interruption. The main European shipping centers are notably located in France, the United Kingdom, and Germany, from where regular parcel flows handled by Skypostal depart.
  • Asia-Pacific: In the Asia-Pacific region, Skypostal also extends its network through agreements with local carriers. The company serves China, Japan, and other Asian markets, whether as destinations or points of origin for shipments. Parcels sent from Asia to North America or Latin America may transit through Skypostal's international sorting centers, which ensure harmonization of formalities and coordination between Asian and American transport networks. Although logistics infrastructures and regulatory frameworks differ from one country to another in Asia, Skypostal adapts to local specificities to maintain a consistent and reliable level of service on these intercontinental routes.

Technologies used in processing and tracking

Skypostal continuously invests in advanced logistics technologies to optimize parcel processing. Within its sorting centers, the company employs automated systems and barcode readers to quickly identify and route each shipment. All tracking data is centralized in an integrated information system, allowing real-time coordination of operations between the various sorting centers and transport partners. This digital infrastructure ensures smooth information flow, reducing the risk of errors and speeding up decision-making in case of unforeseen events.

Furthermore, Skypostal has developed a powerful digital platform for shipment tracking and order management. This platform integrates with major e-commerce software and marketplaces, allowing the automation of many tasks: label generation, tracking information retrieval, automatic status updates, etc. Merchants can thus directly connect their systems to Skypostal's to simplify the processing of international orders. Additionally, notifications are sent to end customers to inform them of the progress of their delivery (by email or SMS), enhancing the transparency and proactivity of the service.

In terms of customs and compliance, Skypostal also relies on technology to streamline processes. Dedicated IT tools allow for the advance calculation of customs duties and import taxes applicable to each shipment, offering the possibility of faster and surprise-free clearance. The electronic transmission of shipping documents and customs forms to the competent authorities before the parcels' arrival helps reduce waiting times at borders. Thanks to these innovations, Skypostal manages to minimize delays related to administrative formalities and ensure the compliance of each shipment with local requirements.

Reliability and security of shipments

Skypostal places a high priority on the reliability of its deliveries and the security of the shipments it handles. Through strict protocols and the rigorous selection of its partners, the company boasts one of the highest delivery success rates in the industry. Each stage of transport is supervised to meet scheduled deadlines and avoid incidents such as parcel loss or damage. In parallel, the physical security of goods is ensured through careful handling: parcels transit through secure facilities and are processed in accordance with handling standards aimed at preventing any deterioration. Skypostal can also provide proof of delivery (for example, via the recipient's signature) ensuring that the parcel has been delivered. All these measures reinforce the confidence of shippers, who know their shipments are in good hands from departure to arrival.

Synthetic conclusion

Over time, Skypostal has established itself as an essential provider of international postal logistics. With its heritage in cross-border mail and its adaptation to the demands of e-commerce, this carrier has built a comprehensive service offering covering all aspects of shipment delivery worldwide.

Skypostal's vast network, the organization of its specialized units, and the integration of modern technologies allow it to guarantee a high level of efficiency, transparency, and reliability. By choosing to entrust their shipments to Skypostal, shippers and recipients benefit from proven expertise, ensuring that each parcel will reach its destination in the best conditions.

Skypostal tracking statuses

Status Description
The parcel is out for delivery Your parcel is in a vehicle to be delivered to you today
The parcel has been received at the sorting center Your parcel has been received at a sorting center
The parcel has left the sorting center Your parcel has left the sorting center and is in transit to the next sorting center or final destination
The parcel has been handed over to the local carrier Your parcel has been handed over to your local delivery service
The documentation is complete All necessary documents for your parcel have been duly completed
The data has been received The carrier has received the electronic shipping information for your parcel
The parcel has cleared customs Your parcel has passed customs inspection without issue
Customs entry has been completed Your parcel has officially been registered by customs as entering the destination country
The parcel has arrived in the country Your parcel has arrived in the destination country
Payment is being processed Payment for the shipping fees has been initiated and is being processed
The recipient is not available A delivery attempt for your parcel was made but no one was available to receive it
The parcel is available for pickup Your parcel can now be picked up at the specified location
The parcel is on hold for payment Payment for the fees associated with this shipment has not yet been received; the parcel is therefore on hold
The parcel is awaiting customs inspection The parcel is waiting to be inspected by customs authorities
The parcel has been released by customs The parcel has been inspected by customs and authorized to continue its journey
Payment has been confirmed The carrier has confirmed receipt of the shipping fee payment
There is a delay at customs The parcel's passage through customs is taking longer than expected
There was a flight delay at the international airport The plane carrying the parcel to the destination country has been delayed
The parcel has been released from hold Any hold previously applied to your parcel has been lifted; the shipment has resumed its course
Customs duties have been paid by the recipient The recipient has paid the customs duties applicable to your parcel
Taxes have been levied for this shipment The taxes applicable to this shipment have been levied
Shipping fees have been applied twice for this shipment An error occurred: the shipping fees have been charged twice for this shipment