Track your package

Sinotrans tracking

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How to track my Sinotrans package?

Ordertracker provides a simple solution to track your Sinotrans packages. To begin, you'll need a Sinotrans tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Sinotrans package in real time.

Where can I find my Sinotrans tracking number?

Finding your Sinotrans tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Sinotrans package moving in the package tracking history?

Dealing with a Sinotrans package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Sinotrans or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Sinotrans customer service or the sender can help resolve shipping delays.

When I track my Sinotrans package, why does it show as "returned"?

If you're tracking your Sinotrans package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Sinotrans package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Sinotrans to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Sinotrans may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Sinotrans might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Sinotrans package is "returned" in tracking, contact the sender or Sinotrans customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Sinotrans policies and circumstances.

Why does the Sinotrans parcel tracking timeline indicate that my order cannot be found?

When your Sinotrans parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Sinotrans system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Sinotrans yet. Tracking should appear shortly.

Sinotrans
Company information

About Sinotrans

Sinotrans Limited is a leading logistics company based in China. With a strong presence in both domestic and international markets, Sinotrans offers a comprehensive range of integrated logistics services including freight forwarding, shipping, warehousing, and supply chain management. The company is known for its expertise in handling various types of cargo, including general goods, perishables, hazardous materials, and oversized shipments. Sinotrans is committed to providing efficient and reliable logistics solutions to its customers, contributing to the growth and development of global trade.


Founded 1950
Country China
Avg. delivery 7-90d

How to contact Sinotrans?

If you are experiencing issues with the delivery process managed by Sinotrans, please do not hesitate to contact their customer support.

Headquarters Sinotrans, Beijing, China [email protected] Phone: n/a