Singapore Post tracking

What is Singapore Post?

Singapore Post, commonly known as SingPost, is the national postal operator of Singapore and one of Asia's oldest postal services. The origins of this institution date back to 1819, when the first postal service was established under British colonial administration, at the very moment the city was founded by Sir Stamford Raffles. Over the decades, the company has transformed from a simple colonial post office into a major player in logistics and e-commerce in the Asia-Pacific region.

Singapore Post's history is marked by several key modernization milestones. In 1854, the first postage stamps were introduced in Singapore, marking the beginning of a modern postage system. In 1858, a separate postal department was created to meet the growing commercial needs of Singapore's port. Following the country's independence, the postal administration underwent several reorganizations. In 1982, the postal department briefly merged with Singapore's Telecommunications Authority before being restructured in 1992 as Singapore Post Private Limited. This corporatization definitively separated postal activities from telecommunications and prepared the company for a public listing.

In May 2003, SingPost was listed on the Singapore Exchange, becoming one of the first public postal companies in the region. That same year, the company received the first exclusive postal license allowing it to operate the national postal service until 2037. This license gives Singapore Post responsibility for all national and international postal services for individuals and businesses in the country.

• Date of creation: Postal services in Singapore began in 1819, with official structuring of the postal department in 1858 and corporatization in 1992
• Parent company: Singapore Post Limited is a publicly listed company in Singapore, with historical shareholdings by major players such as Alibaba Group, which held approximately 10% of the capital between 2014 and 2025
• Headquarters: Singapore Post Centre, 10 Eunos Road 8, Singapore 408600
• Workforce: The group employs approximately 5,000 people across its various subsidiaries and operations
• Global coverage: More than 220 countries and territories served worldwide through Universal Postal Union agreements

Singapore Post's market positioning is based on a unique combination of traditional postal expertise and technological innovation. The company has successfully reinvented itself in the face of declining traditional mail volumes by developing logistics services for e-commerce. In 2009, SingPost took control of Quantium Solutions, a subsidiary dedicated to regional logistics present in about ten Asian countries. In 2014, the strategic partnership with Alibaba Group significantly strengthened the company's e-commerce logistics capabilities, although this partnership was dissolved in 2025 with SingPost's complete acquisition of Quantium Solutions International.

Singapore Post is the only postal company in the world to have received the Gold Level Award for the Universal Postal Union's Cooperative Express Mail Service Certification for its Speedpost express service for eleven consecutive years since 2001. This distinction demonstrates the company's operational excellence and commitment to quality service internationally.

In which countries does Singapore Post deliver?

Singapore Post provides particularly extensive geographic coverage, making this operator one of the most connected postal operators in the world. A member of the Universal Postal Union, SingPost can deliver mail and packages to more than 220 countries and territories across all continents. This global reach is made possible through international agreements between postal operators and strategic partnerships that the company has developed over the years.

Domestically, Singapore Post serves the entire territory of the Singapore city-state, providing deliveries six days a week in all residential, commercial and industrial areas of the country. Through its dense network of post offices, POPStations and collection points, the company guarantees universal access to its services for the entire Singapore population.

• Singapore: Complete coverage of national territory with home delivery and more than 7,000 POPStation and POPStop pickup points
• Southeast Asia: Direct historical presence in Malaysia, Thailand, Indonesia, Philippines and Vietnam through its Quantium Solutions subsidiaries
• East Asia: Services to China, Hong Kong, Taiwan, Japan and South Korea with optimized delivery times
• Oceania: Australia and New Zealand with regular connections
• Europe: All European Union countries and beyond, including the United Kingdom, Switzerland and Norway
• Americas: United States, Canada and major Latin American countries
• Middle East and Africa: Coverage of major commercial destinations

For international shipments, Singapore Post relies on a network of local logistics partners who ensure final distribution in each destination country. Thus, a package sent to Europe will be handled by the destination country's national postal operator for final delivery, while a shipment to the United States will be routed through USPS or other local carriers depending on the service chosen. This organization ensures optimal service continuity while benefiting from each national postal operator's local expertise.

It is important to note that certain destinations may be subject to temporary or permanent restrictions depending on geopolitical context, local regulations or logistical constraints. SingPost regularly updates the list of countries and territories served as well as any applicable limitations on its official website. Customers are advised to verify service availability to their destination before shipping, particularly for geographic areas subject to embargoes or international trade restrictions.

What are Singapore Post's services and delivery times?

Singapore Post offers a complete range of shipping services tailored to the different needs of individuals and businesses. Whether you want to send a simple letter, an urgent document or a large package, SingPost has a solution matching your expectations in terms of speed and budget. Delivery times vary considerably depending on the type of service chosen and the destination of the shipment.

For domestic shipments in Singapore, SingPost offers three levels of Speedpost service to meet all urgency requirements. Speedpost Express guarantees delivery in just two hours, ideal for urgent documents or critical packages. Speedpost Standard ensures next business day delivery, while Speedpost Economy allows delivery within two business days for less urgent shipments.

• Domestic regular mail: Standard postal service for sending letters and small items in Singapore, with delivery generally within one to three business days
• Registered mail: Service offering mail tracking and requiring recipient signature, with delivery times comparable to regular mail but enhanced security
• Speedpost Express (Singapore): Ultra-fast delivery in two hours for the most urgent shipments within the city-state
• Speedpost Standard (Singapore): Guaranteed next business day delivery for domestic parcels
• Speedpost Economy (Singapore): Economical service with delivery within two business days

For international shipments, Singapore Post also offers several options tailored to different time and budget constraints. Speedpost Priority represents the fastest international option, with delivery times between two and eight business days depending on the destination. Speedpost Standard offers a good compromise between speed and cost, with delivery times of five to fourteen business days. Finally, Speedpost Economy is the most economical solution for non-urgent shipments, with delivery times ranging from three to fifteen weeks for maritime shipments.

• Speedpost Priority International: Express international service with delivery in two to eight business days and full package tracking
• Speedpost Standard International: Intermediate service with delivery times of five to fourteen business days, offering good value for money
• Speedpost Economy International: Economical option by air with delivery times of twenty-one to thirty-five business days
• Speedpost Economy International (Maritime): Most economical service for bulky packages, delivery in three to fifteen weeks
• Speedpost Direct International (Retail): New service launched in 2025 with standardized packaging, particularly suitable for shipments to the United States

It should be noted that the stated delivery times are average estimates that may vary depending on many factors. Customs procedures upon entering the destination country often represent the main source of additional delays for international shipments. Weather conditions, local public holidays, exceptionally high seasonal volumes during holiday periods or promotional events such as Singles' Day, and other logistical unforeseen circumstances can also affect transit times. Singapore Post recommends consulting its official website for the most current information on delivery times for each service.

What are Singapore Post's rates and maximum dimensions accepted?

Singapore Post's pricing is structured according to several criteria: shipment weight, dimensions, destination and service level chosen. The company has implemented a transparent pricing grid allowing shippers to easily estimate their shipping costs. Pricing calculation tools are available on SingPost's website to facilitate this estimation.

For international shipments via Speedpost, pricing is organized into four weight brackets: up to 2 kg, up to 5 kg, up to 10 kg and up to 20 kg. The maximum weight acceptable per package is 20 kg for most international Speedpost services. This limit covers the vast majority of shipping needs while maintaining controlled logistics costs.

• Maximum weight: 20 kg per package for international Speedpost services
• 2M category dimensions: Maximum length of 1.05 m, with length plus circumference (2 x width + 2 x height) not exceeding 2 m
• 3M category dimensions: Maximum length of 1.50 m, with length plus circumference (2 x width + 2 x height) not exceeding 3 m
• Small packages up to 2 kg: Maximum length of 600 mm, with the sum length + width + height not exceeding 900 mm

Regarding rates for shipments to the United States, SingPost launched in 2025 a new Speedpost Direct International service at a flat rate in response to changes in US regulations. This service offers two standardized formats: an envelope of 16.2 x 22.9 cm at the rate of 29 Singapore dollars for items up to 0.5 kg, and a box of 31 x 23 x 9 cm at the rate of 69 Singapore dollars for items up to 2 kg.

For domestic mail in Singapore, rates are adjusted regularly. The rate for ordinary domestic Standard Regular Mail is approximately 0.62 Singapore dollars, while Standard Large Mail is charged at approximately 0.90 Singapore dollars. Bulk mail services used mainly by businesses are priced according to the type and size of shipments.

• Standard Regular Mail (domestic): Approximately 0.62 S$
• Standard Large Mail (domestic): Approximately 0.90 S$
• Speedpost Direct International (envelope to USA): 29 S$ for items up to 0.5 kg
• Speedpost Direct International (box to USA): 69 S$ for items up to 2 kg

Certain types of goods are subject to restrictions or bans on shipping via Singapore Post. Hazardous materials, flammable products, illicit substances and certain perishable items cannot be shipped. Additionally, the International Registered service no longer accepts packages, parcels or goods with commercial value. This service is now limited to postal articles containing only printed materials with no commercial value. Shippers of goods must therefore turn to Speedpost services for their international shipments.

What are Singapore Post's delivery options?

Singapore Post offers great flexibility in terms of delivery options, allowing recipients to choose the mode of receipt that best suits their schedule and constraints. This diversity of options is part of the company's strategy to adapt to new consumption habits, particularly those related to e-commerce.

Home delivery remains the traditional option offered by Singapore Post for all its services. SingPost carriers and delivery personnel travel daily throughout Singapore's territory to deliver mail and packages directly to recipients' addresses. For packages requiring a signature, a delivery attempt is made and a delivery notice is left if the recipient is absent.

• Standard home delivery: Delivery of mail and packages to the indicated address, with placement in mailbox or delivery against signature depending on the service
• Signature delivery: Required for registered mail and certain Speedpost services, guaranteeing proof of receipt
• Prior notification: Recipients receive SMS and email notifications informing them of their package's imminent arrival

POPStations represent Singapore Post's major innovation in alternative delivery solutions. These automated lockers, numbering more than 7,000 spread across Singapore's territory, allow recipients to collect their packages 24 hours a day, 7 days a week. When a package is delivered to a POPStation, the recipient receives an SMS and email notification containing a unique PIN and QR code allowing them to access their locker securely.

• POPStation (Pick Own Parcel Station): More than 7,000 automated lockers available 24/7 for package collection
• Collection deadline: Three calendar days from notification to collect the package, with two redelivery attempts if the deadline is exceeded
• Security: Centralized system with surveillance cameras and access via unique PIN or QR code

In addition to POPStations, Singapore Post has developed a network of POPStop, partner pickup points located at neighborhood merchants. These additional contact points offer a convenient alternative for people preferring to collect their packages from a merchant rather than from an automated locker. The network of traditional post offices, with about forty branches distributed throughout the territory, completes this coverage by offering full counter services.

Singapore Post also offers flexible delivery services between individuals via its POPStation network. The Point to Point service allows sending a package from one POPStation to another starting at 1.80 Singapore dollars. Door to Point offers home collection with POPStation delivery starting at 2.25 Singapore dollars, while Point to Door allows dropping off a package at POPStation for home delivery starting at 2.86 Singapore dollars.

• Point to Point: Sending from POPStation to POPStation, starting at 1.80 S$
• Door to Point: Home collection and POPStation delivery, starting at 2.25 S$
• Point to Door: POPStation drop-off and home delivery, starting at 2.86 S$
• Rent-a-POP: POPStation locker rental service for online sellers and individuals

For online purchases, Singapore Post also offers the ezyReturn service which allows consumers to easily return items via POPStations if their retailers offer this option. This service significantly simplifies the return process by eliminating the need to visit a post office or wait for home collection.

What should I do if my Singapore Post package is lost or damaged?

Despite all precautions taken by Singapore Post to ensure shipment security, a package may be lost, damaged or significantly delayed. In these situations, SingPost has clearly defined claims procedures allowing customers to assert their rights and obtain possible compensation.

Before initiating a claim, it is important to respect the waiting periods recommended by Singapore Post to allow time for the package to reach its destination. For a local shipment in Singapore, you should wait at least seven business days after the send date. For an international airmail shipment, the waiting period is eighteen business days, while for a maritime shipment, you should wait at least eight weeks before considering the package as potentially lost.

• Waiting period for local shipment: 7 business days after send date
• Waiting period for international airmail shipment: 18 business days after send date
• Waiting period for international maritime shipment: 8 weeks after send date

To file a claim with Singapore Post, several conditions must be met. For services with Enhanced Liability coverage, the claim must be submitted in writing within thirty days following the date of acceptance of the shipment by SingPost. For other services, claims must be filed within six months from the date of shipment. Any claim must be accompanied by a properly completed claim form.

Documents to provide to support a claim include SingPost's official claim form, a copy of the receipt for registered shipments, and supporting documentation proving the value of the claimed content. These supporting documents may include the original purchase invoice, electronic payment confirmation, commercial invoice or any other relevant document.

• Claim form: Available on SingPost's website or upon request from customer service
• Shipment receipt: Copy of the receipt issued when registered mail is deposited
• Value documentation: Purchase invoice, payment confirmation, commercial invoice

The claim can be submitted to Singapore Post through several channels: by postal mail, fax or email to [email protected]. The mailing address of the claims service is as follows: Customer Relations Manager, Customer Service, Singapore Post Limited, 10 Eunos Road 8 #13-02, Singapore Post Centre, Singapore 408600. The fax number is +65 6842 5114.

Compensation amounts vary depending on the service type used. For domestic Speedpost shipments in Singapore, the maximum compensation is 150 Singapore dollars per shipment. For registered mail, compensation can reach 68 Singapore dollars per item or the declared value of the content, whichever is lower. For the Tracked Letterbox service, maximum compensation is limited to 10 Singapore dollars per package. For uninsured international Speedpost packages, compensation can reach 90 Singapore dollars per package, plus 10 additional dollars per kilogram.

• Domestic Speedpost: Up to 150 S$ per shipment
• Registered mail: Up to 68 S$ or declared value (whichever is lower)
• Tracked Letterbox: Maximum 10 S$ per package
• Uninsured international Speedpost: Up to 90 S$ per package + 10 S$ per kg

For high-value shipments, Singapore Post strongly recommends subscribing to the Enhanced Liability Coverage option when shipping. This additional insurance, available at an extra cost, provides higher coverage in case of loss or damage. It is important to note that this coverage has certain exclusions, including losses due to armed conflict, damage caused by inadequate packaging or the intrinsic nature of the item, as well as delays. Documents are not covered by standard Enhanced Liability, but specific insurance can be obtained from SingPost's partner insurers.

In the case of a damaged package, it is crucial to keep the packaging and contents in their received condition, as SingPost may request inspection of the damage. If the package was accepted without comment by the recipient and shows no external traces of deterioration, no compensation can be paid. It is therefore recommended to systematically check the condition of packages before signing the acknowledgment of receipt.

Does Singapore Post handle international shipments and customs procedures?

Singapore Post has recognized expertise in handling international shipments and managing customs procedures. As a national postal operator and member of the Universal Postal Union, SingPost processes significant volumes of packages daily destined for more than 220 countries and territories. This experience allows the company to effectively guide its customers in compliance with international customs regulations.

Customs declaration is a legal requirement for all international shipments containing merchandise. Since January 1, 2021, this declaration has become mandatory in electronic format for all Singapore Post customers shipping packages internationally. This requirement complies with international security standards and facilitates processing of shipments by destination country customs authorities.

• Mandatory declaration: All international merchandise shipments must be subject to electronic declaration since January 2021
• Required information: Detailed description of contents, weight, commercial value, complete sender and recipient contact information
• Customs forms: CN22 for low-value shipments (under 400 USD), CN23 for higher-value shipments

To facilitate the declaration process, Singapore Post provides its customers with the ezy2ship platform which allows entering declaration information online and automatically generating necessary customs documents. Bulk download is also available for professional shippers with many packages to process. The accuracy of declared information is essential: any package with incomplete or inaccurate declaration risks being delayed or even returned to the shipper without refund.

Customs duties and taxes applicable to international shipments are generally the responsibility of the recipient. These fees vary considerably depending on the destination country, nature of goods and their declared value. For Singapore as a destination, imported gifts are exempt from customs duties if their value is under 400 Singapore dollars. Beyond this threshold, the recipient must pay applicable duties and GST (Goods and Services Tax).

• Customs exemption threshold for Singapore: 400 S$ for imported gifts
• Tax responsibility: Generally the responsibility of the recipient unless otherwise arranged
• Payment of duties in Singapore: Via the SingPost mobile app, SAM kiosks or post office since November 2021

US import regulations have undergone significant changes that have impacted shipments from Singapore to the United States. All items with commercial value shipped to the United States are now subject to taxes and customs duties, following the removal of de minimis exemptions for shipments. In response to these changes, Singapore Post launched the Speedpost Direct International service specifically designed to facilitate compliance with these new rules while offering competitive rates.

Certain items are subject to import restrictions or are completely prohibited depending on the destination country. Singapore Post publishes detailed country-specific guides specifying requirements and prohibited goods. It is the responsibility of the shipper to ensure that their shipment complies with destination country regulations. Packages containing prohibited goods may be seized by customs, destroyed or returned to the shipper's expense.

• Generally prohibited items: Hazardous materials, flammable products, illicit substances, counterfeits, perishable food products depending on destinations
• Required documents: Commercial invoice, packing list, certificates of origin if necessary, export licenses for certain products
• Clearance times: Variable depending on countries, potentially adding several days to total delivery time

For significant commercial shipments or goods subject to specific regulations, Singapore Post recommends consulting a customs broker or contacting customer service for personalized advice. The company also offers integrated logistics solutions for e-commerce businesses including complete customs procedure management through its specialized subsidiaries.

Understanding tracking statuses

When you track a Singapore Post package online, different statuses may appear to inform you of your shipment's progress. These messages allow you to know at any time the position and processing status of your package, from deposit to final delivery. Here are the main statuses and their meaning: