Shopee Express tracking

What is Shopee?

Shopee is an e-commerce platform founded in 2015 in Singapore, which has become one of the most important marketplaces in Southeast Asia and beyond within a few years. Created by Forrest Li Xiaodong and Chris Feng, Shopee emerged as a subsidiary of Sea Limited, formerly known as Garena, a Singaporean technology company founded in 2009 by Forrest Li. The latter, a Chinese-Singaporean entrepreneur born in Tianjin, China, obtained his engineering degree from Shanghai Jiaotong University before pursuing an MBA at Stanford University in the United States.

Shopee's launch was part of a strategic vision to create a mobile e-commerce platform adapted to the specific needs of Southeast Asian consumers. Forrest Li had identified the considerable potential of a market where smartphone adoption was progressing rapidly, but where existing e-commerce solutions did not yet fully meet local expectations. Shopee was therefore designed from the outset as an intuitive mobile application, offering a simplified and engaging shopping experience.

Shopee is owned by Sea Limited, a technology company listed on the New York Stock Exchange since 2017, the year it raised $884 million in its initial public offering. Sea Limited operates three main business segments: Garena, a video game and digital entertainment platform, Shopee, the e-commerce marketplace, and SeaMoney, a digital financial services division. The three co-founders of Sea Limited, Forrest Li, Gang Ye and David Chen, are among the wealthiest billionaires in Singapore.

• Date of creation: 2015, with an initial launch in Singapore before rapid expansion throughout Southeast Asia
• Founders: Forrest Li Xiaodong and Chris Feng, the latter serving as CEO from 2015 to 2021
• Parent company: Sea Limited, a Singaporean technology company listed on the New York Stock Exchange
• Headquarters: Singapore, with regional offices in each market where the platform operates
• Number of users: Nearly 300 million active users in Southeast Asia
• Market share: Approximately 45% of the e-commerce sector in Southeast Asia, positioning Shopee far ahead of its direct competitors Lazada and Tokopedia

Shopee's business model has evolved since its creation. Initially launched as a C2C marketplace allowing individuals to sell to each other, similar to eBay, the platform has gradually transformed into a hybrid model integrating professional B2C sellers as well. This evolution has enabled Shopee to offer a diverse range of products covering electronics, clothing, beauty products, home items, sports equipment, toys and many other product categories.

Shopee generates a gross merchandise value of several tens of billions of dollars per year, representing nearly half of the total GMV of the e-commerce market in Southeast Asia. The Shopee application ranks among the most downloaded shopping apps in the world, with more than 100 million downloads annually. This popularity is notably explained by the gamification strategy adopted by the platform, which regularly offers games, discounts and shopping vouchers to retain its users.

Which countries does Shopee deliver to?

Shopee concentrates its operations on several key markets, primarily in Southeast Asia where the platform has established a dominant position. Since its launch in Singapore in 2015, the company has gradually expanded its geographic presence to cover the region's major markets, while exploring growth opportunities on other continents.

In Southeast Asia, Shopee operates in seven major markets where it has developed localized platforms adapted to the specificities of each country. This regional presence forms the core of Shopee's business and represents the majority of its transaction volume. In each of these markets, the platform offers an interface translated into the local language, payment methods adapted to local practices, and optimized logistics services to meet the expectations of consumers in each country.

• Singapore: The historic market where Shopee was launched in 2015, serving as the regional headquarters for all operations
• Malaysia: One of Shopee's most important markets with massive adoption by local consumers
• Indonesia: The largest market in terms of population in Southeast Asia, representing considerable business volume
• Thailand: A dynamic market where Shopee has managed to establish itself against local competition
• Vietnam: A fast-growing market with a young and connected population
• Philippines: An archipelago representing particular logistical challenges that Shopee has managed to overcome
• Taiwan: An expansion into East Asia where the platform has also achieved significant success

Beyond Asia, Shopee has undertaken an expansion into Latin America, a market with demographic characteristics similar to Southeast Asia with a young population and growing adoption of mobile commerce. Brazil is Shopee's main market in Latin America, where the platform launched operations before the 2020 pandemic. After just two years of development, Shopee became the most downloaded e-commerce platform in the country, demonstrating the relevance of its model in this new context.

Between 2020 and 2021, Shopee also launched operations in Mexico, Colombia, Chile and Argentina. However, facing economic challenges and the investments required to develop these markets, the company adjusted its strategy in September 2022. Shopee then ended its local operations in Chile, Colombia and Mexico, moving to a cross-border model, while completely withdrawing from Argentina. However, in October 2025, Shopee returned to Argentina with a cross-border model to support its regional growth.

Regarding Europe and North America, Shopee has not yet established a significant presence. The platform is currently not available in the United States or Canada, although Sea Limited continues to explore expansion opportunities in certain parts of Europe. This progressive growth strategy allows Shopee to consolidate its positions on existing markets before considering new geographic expansions.

What carriers does Shopee use?

Shopee has developed a hybrid logistics strategy combining an in-house delivery network and partnerships with numerous local and regional carriers. This approach allows the platform to guarantee extended geographic coverage while maintaining control over service quality and delivery times.

Shopee's in-house delivery service, called Shopee Express or SPX Express, forms the backbone of its logistics infrastructure. Launched to respond to the rapid growth of order volumes, Shopee Express operates its own regional sorting centers, local distribution centers and delivery fleets. This proprietary network allows Shopee to control the entire logistics chain, from picking up packages from sellers to delivering them to buyers' homes.

Shopee Express has achieved remarkable performance in terms of operational efficiency. SPX Express has captured approximately one quarter of the logistics market in Southeast Asia, while achieving an on-time delivery rate of approximately 90% during peak periods. The service continues to continuously optimize its operations, with significant reductions in logistics costs per order in both Asia and Brazil.

• Singapore: Shopee Express handles a large portion of deliveries, with express services offering same-day or next-day delivery
• Malaysia: Shopee collaborates with ABX Express, Skynet, J&T Express, Pos Malaysia, Ninja Van, GDEX, Poslaju, DHL, BEST Express, City-Link Express and Flash Express
• Indonesia: Deliveries are handled by JNE, Pos Indonesia, Ninja Van and J&T Express in addition to Shopee Express
• Thailand: Partners include Thai Parcel, Thailand Post and Ninja Van
• Philippines: Shopee works with Black Arrow Express and LBC Express to supplement its proprietary network
• Brazil: Shopee Xpress Brazil operates alongside local carriers to cover both major cities and more isolated regions

Ninja Van represents one of Shopee's most important logistics partners on a regional scale. This Singapore-based logistics company, specializing in last-mile logistics and parcel delivery, has sorting warehouses strategically positioned in several Southeast Asian countries, namely Singapore, Myanmar, Malaysia, Philippines, Indonesia, Thailand and Vietnam. The collaboration between Shopee and Ninja Van ensures extended geographic coverage and consistent service quality.

J&T Express is another key strategic partner for Shopee. With a focus on the e-commerce sector, this logistics company delivers goods from China and Southeast Asia, managing and delivering millions of parcels with a guaranteed door-to-door delivery guarantee. J&T Express is integrated with the region's major e-commerce marketplaces, including Shopee, Lazada and Shopify, facilitating shipment management for multi-platform sellers.

In Malaysia, Shopee has signed agreements with several logistics providers to strengthen its distribution network. These strategic partnerships with BEST Inc Malaysia, City-Link Express, Flash Express, GDEX, Ninja Van Malaysia and SPX Express make it possible to offer buyers a variety of delivery options adapted to their needs and geographic location.

What are Shopee's delivery times?

Delivery times on Shopee vary considerably depending on several factors, including the type of order, the geographic location of the seller and buyer, as well as the selected delivery service. Shopee offers different options allowing buyers to choose between speed and savings according to their priorities.

For domestic orders, i.e. purchases made from sellers located in the same country as the buyer, delivery times are generally the shortest. In urban and metropolitan areas, parcels often arrive within two to three working days. Rural or more remote areas may require additional time, which can take up to five working days or more depending on the accessibility of the destination.

• Delivery within the same city: 1 to 3 working days, with the possibility of same-day delivery in certain areas
• Inter-regional delivery: 2 to 5 working days depending on distance and accessibility
• Standard national delivery: 2 to 5 working days for the majority of domestic orders
• Shopee Xpress express delivery: Next day in major urban areas
• International delivery: 9 to 24 days depending on countries of origin and destination
• Regional cross-border purchases: 5 to 10 working days for orders from Malaysia, Thailand or other neighboring countries

Shopee Express Standard represents the default shipping method for most orders. This service automatically assigns the parcel to one of Shopee's trusted partner carriers, who is responsible for delivery to the recipient. Standard Delivery is an economical option suitable for most regular shipments, offering a good balance between cost and time.

For buyers wishing to receive their orders faster, Shopee offers express services through its internal Shopee Xpress network. These options significantly reduce transport times, with deliveries as early as the next day or even the same day in certain major urban areas. Although slightly more expensive, these express methods offer better control over service quality through in-house operations.

The Shopee24 Express Delivery service deserves special attention for the most time-conscious buyers. Currently available in Kuala Lumpur, Selangor and Putrajaya in Malaysia, this service guarantees delivery within 24 hours for orders placed before 2 p.m. If Shopee fails to meet this deadline, the next delivery will be free for the customer. This service operates every day except Saturday and Sunday, demonstrating Shopee's commitment to meeting consumer expectations for speed.

Concerning international shipments, delivery times are naturally longer due to distances to travel and customs procedures to be completed. Orders from sellers located in another country transit through Shopee's logistics network or its international partners. Buyers can expect delivery times of around two to three weeks or more depending on the destination and any customs checks.

Shopee Xpress operates seven days a week, generally from 8 a.m. or 9 a.m. to 6 p.m. or 7 p.m. depending on countries, with the exception of certain public holidays. This operating window ensures regular deliveries throughout the week. Sunday deliveries remain more exceptional and depend on local practices in each market.

What are Shopee's delivery charges?

Delivery charges on Shopee depend on several parameters, including the seller's location, the final destination of the parcel and the weight of the shipment. This variable pricing structure allows costs to be adapted to the logistics realities of each order, while providing buyers with transparency on the charges applied.

Shopee regularly offers free shipping to encourage purchases on its platform. These promotions are one of the company's most effective marketing levers, helping to reduce cart abandonment rates and increase average order value. The conditions for accessing free shipping vary depending on promotional campaigns, participating sellers and minimum purchase thresholds defined.

• Variable charges: Calculated based on the seller's location, destination and parcel weight
• Promotional free shipping: Regularly offered during major sales campaigns and special events
• Free shipping thresholds: Applied by certain sellers for orders exceeding a minimum amount
• Pickup points and lockers: Free option for buyers who pick up their parcels themselves
• Shipping vouchers: Discounts on shipping costs distributed through games and app promotions

Shopee's gamification strategy plays an important role in accessing delivery benefits. The application regularly offers games, quizzes and challenges allowing users to earn vouchers, including discounts on shipping costs. This playful approach helps retain users while offering them substantial savings on their orders.

For buyers wishing to minimize their delivery charges, Shopee recommends opting for pickup points or withdrawal lockers rather than home delivery. These self-service pickup services are generally offered free of charge, allowing customers to collect their parcels at their convenience while avoiding last-mile delivery charges.

Shipping rates can vary significantly from one country to another depending on local economic and logistics realities. To find out the exact charges applicable to a specific order, buyers are invited to consult the summary displayed during the payment process on the Shopee application or website for their country. This transparency allows customers to make informed decisions before finalizing their purchases.

What are Shopee's delivery options?

Shopee offers a diverse range of delivery options to meet the different needs and preferences of buyers. This flexibility is one of the platform's major strengths, allowing each customer to choose the most suitable mode of receipt for their personal situation.

Home delivery remains the most commonly used option by Shopee buyers. The parcel is delivered directly to the address provided by the customer, where a delivery person hands it over in person. If the recipient is absent when the delivery person calls, a new delivery attempt is generally scheduled, in accordance with Shopee's policies which generally provide for a maximum of two attempts before possible return of the parcel.

• Home delivery: Direct delivery of the parcel to the recipient's address by a delivery person
• Pick Locker: Self-service pickup in automated lockers accessible 24/7
• Pickup points: Parcel collection at Shopee partner local stores
• Cash on delivery: Possibility to pay the order amount to the delivery person when the parcel is handed over
• Express delivery: Accelerated service for faster receipt for an additional fee

Pick Lockers represent an increasingly popular option among Shopee buyers. These self-service kiosks allow you to collect your parcels at any time, including late in the evening, offering welcome flexibility for people with busy schedules. To use this service, the buyer selects the option during checkout, chooses a locker near their home or workplace, then receives a notification with a six-digit PIN code when their parcel is deposited in the locker.

The locker pickup process is straightforward. Once on site, the user presses the kiosk's touchscreen, selects the pickup option and enters their PIN code. The compartment containing their parcel then opens automatically. Buyers have five days after the parcel is deposited to pick it up, after which the item is returned to the seller.

Pickup points offer a similar alternative to lockers, with a slightly different operation. These points include various local stores or even volunteers who are willing to serve as pickup stations. This option allows buyers to collect their items near their home or workplace, while benefiting from opening hours wider than standard home delivery.

Cash on delivery is a highly appreciated option on the markets where Shopee operates, particularly in regions where part of the population does not have online payment methods. This payment method allows the recipient to pay the order amount directly to the delivery person when the parcel is handed over, either in cash or via a mobile payment terminal depending on local availability. Shopee has implemented secure procedures to govern this payment method.

Shopee also allows buyers to modify their delivery preferences after placing an order, within certain limits. The notifications sent by the app at each stage of the delivery process allow customers to track the progress of their parcel and anticipate its receipt. In case of expected absence, it may be possible to reschedule delivery or change the destination address according to current policies.

What should I do if my Shopee order is lost or damaged?

Shopee has established structured procedures to support buyers facing delivery problems, whether lost, damaged or undelivered parcels. The platform relies on its Shopee Guarantee program to provide buyer protection throughout the transaction process.

The Shopee Guarantee program is the cornerstone of buyer protection on the platform. This mechanism holds payments until buyers confirm they have received the product as described. So if a parcel never arrives or arrives damaged, the buyer can request a refund during the Shopee guarantee period. This protection ensures that sellers only receive payment once buyers are satisfied with their order.

• Time to report a problem: 7 days after receipt for most products, extended to 30 days for defective electronic devices
• Possible extension: If the parcel has not been received, Shopee grants a single extension of three days at no extra charge
• Resolution options: Full refund, product replacement or partial compensation depending on the case
• Refund methods: Via the original payment method used when ordering
• Guarantee duration: Ranges from 7 to 15 days after receipt depending on product type and seller category

To initiate a claim regarding a problematic order, the buyer must go to the dedicated section of the Shopee app. The process usually begins in the My Orders tab, where the customer can select the order in question and report the problem encountered. It is important to document the problem with photos or evidence if available, particularly in the case of a damaged parcel.

In case of a parcel marked as delivered but not received, the buyer must act quickly to report the situation. It is recommended to first check with neighbors or the building manager to see if the parcel was not deposited elsewhere. If the parcel remains missing, filing a claim via the Shopee app allows you to initiate an investigation with the carrier involved.

For parcels that have arrived damaged, it is crucial to keep the original packaging and take detailed photos of the damage found. These pieces of evidence will be requested when processing the claim to assess responsibility and determine appropriate compensation. Shopee and its partner carriers have compensation policies in place to cover goods damaged during transport.

If the first level of claim via the app does not resolve the problem satisfactorily, buyers can escalate their request to Shopee's consumer service, and then to a consumer mediator if necessary. Independent third-party platforms also allow you to post problems encountered and request intervention from Shopee's management for particularly complex cases.

Regarding merchandise returns, Shopee has automated the process to make life easier for buyers. When a return is initiated via the app, a prepaid return label is automatically generated. The buyer can then drop the parcel at a pickup point or wait for a carrier to collect it. Return parcel tracking is also provided, allowing you to view the different stages until receipt by the seller and triggering the refund.

How to contact Shopee?

Shopee provides its users with several communication channels to answer their questions and resolve any issues. The platform has developed a customer service infrastructure adapted to each of its markets, with local teams speaking the language of the country concerned.

The Shopee app includes a comprehensive help center accessible directly from the user interface. This section brings together frequently asked questions, organized by categories such as parcel sending, tracking and delivery, order modifications, claims and compensation. For many common inquiries, answers can be found directly in this knowledge base, allowing users to find solutions quickly without needing to contact an advisor.

• Integrated help center: Accessible in the Shopee app with FAQs organized by categories
• Live chat: Instant discussion with an advisor via the app for questions requiring personalized assistance
• Phone support: Customer service number available depending on countries for urgent situations
• Email: Possibility to contact support by email for detailed requests
• Social media: Active Shopee presence on major social platforms for assistance and news

Live chat is the preferred channel for obtaining personalized quick assistance. Accessible from the Shopee app, this feature allows real-time conversation with a customer service advisor. Wait times vary depending on traffic, but this channel generally offers faster responses than other contact methods for urgent questions.

In some countries, independent mediation services exist to facilitate dispute resolution with e-commerce platforms like Shopee. These organizations allow you to post problems encountered and request company intervention when traditional channels have not resulted in satisfaction.

Shopee customer service hours vary by country and contact channel. In general, support is available during local business hours, with extended availability for automated channels such as the help center and chatbots. For non-urgent questions, email or online contact form allow you to submit requests that will be handled as quickly as possible by the relevant teams.

Shopee sellers also have dedicated communication channels to support them in managing their store and resolving their specific issues. The Seller Centre offers a comprehensive interface with educational resources, tutorials and support tailored to the needs of professionals using the platform.

Understanding tracking statuses

When you track a Shopee Express parcel online, different statuses may appear. Here are the main statuses and their meaning: