Shopee Express tracking
How to track my Shopee Express package?
Ordertracker provides a simple solution to track your Shopee Express packages. To begin, you'll need a Shopee Express tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Shopee Express package in real time.
Where can I find my Shopee Express tracking number?
Finding your Shopee Express tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Shopee Express package moving in the package tracking history?
Dealing with a Shopee Express package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Shopee Express or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Shopee Express customer service or the sender can help resolve shipping delays.
When I track my Shopee Express package, why does it show as "returned"?
If you're tracking your Shopee Express package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Shopee Express package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Shopee Express to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Shopee Express may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Shopee Express might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Shopee Express package is "returned" in tracking, contact the sender or Shopee Express customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Shopee Express policies and circumstances.
Why does the Shopee Express parcel tracking timeline indicate that my order cannot be found?
When your Shopee Express parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Shopee Express system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Shopee Express yet. Tracking should appear shortly.
About Shopee Express
Shopee Express is a leading ecommerce platform in Southeast Asia and Taiwan. It was established in 2015 and has quickly gained popularity among online shoppers in the region. Shopee Express offers a wide range of products including electronics, fashion, beauty, home and living, and more. With its user-friendly interface and secure payment options, Shopee Express provides a convenient and reliable shopping experience for customers. The company is headquartered in Singapore and operates in multiple countries, including Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. Shopee Express is known for its fast and efficient shipment delivery, ensuring that customers receive their orders in a timely manner.
How to contact Shopee Express?
If you are experiencing issues with the delivery process managed by Shopee Express, please do not hesitate to contact their customer support.
Online commerce in Southeast Asia since 2015 with delivery service
Shopee is one of the largest online commerce platforms in Southeast Asia. Founded in 2015 in Singapore, the company quickly expanded to several countries in the region (Malaysia, Indonesia, Thailand, Vietnam, Philippines, Taiwan) as well as Brazil in Latin America. It stands out by integrating a comprehensive logistics and payment network aimed at facilitating and securing every transaction. Shopee has indeed developed its own delivery service, called Shopee Xpress, while working closely with many partner carriers. This hybrid model ensures fast and reliable order delivery, even with a high volume of online purchases. Thanks to these robust logistics solutions, Shopee offers users a smooth shopping experience, from placing the order to receiving the package.
Logistics infrastructure and strategic partnerships
To deliver packages from its platform, Shopee relies on a two-pronged logistics infrastructure: on the one hand, its partnerships with external providers, and on the other hand, its internal service Shopee Xpress. In each country where Shopee is active, the platform has integrated partner carriers into its system (for example, Ninja Van in Singapore, Pos Malaysia in Malaysia, etc.), allowing sellers to easily ship their products and automatically transmit tracking information to Shopee. In parallel, Shopee has set up its own fleet and distribution centers via Shopee Xpress to directly handle part of the deliveries, especially the last mile to the customer.
The Shopee Xpress network includes regional sorting centers and local distribution sorting centers spread across the serviced territories. Packages transit there to be sorted and then shipped to their final destination. Shopee invests in advanced technologies to optimize this network: warehouse sorting automation, delivery route optimization algorithms, and real-time vehicle tracking. Thus, the company can minimize delays and reduce the risk of logistical errors. During peak activity periods (for example, during major annual promotional campaigns), Shopee strengthens its delivery workforce and increases its network capacity to absorb the surge in orders while maintaining controlled distribution times.
Beyond standard delivery, Shopee Xpress handles specific services tailored to e-commerce. For example, the network is designed to securely manage cash on delivery (COD): Shopee couriers can collect the amount due from the recipient upon delivery, with a payment feedback process to the platform. Additionally, Shopee has automated the returns process: if a buyer returns a product, a reverse logistics circuit is triggered to return the item to the seller. These features (COD integration and returns management) are directly integrated into Shopee's logistics network, offering users a complete delivery solution tailored to the specifics of online commerce.
Flexible and fast delivery options
Shopee offers different delivery options tailored to the needs of sellers and buyers. The main one is Shopee Standard Delivery: this is the default shipping mode for most orders. In practice, Shopee assigns the package to one of its trusted partner carriers, such as the national post or a private courier, who is responsible for delivering the package to the recipient. Standard Delivery is generally economical and suitable for most common shipments.
In addition, in many markets, Shopee provides an express delivery service via its internal network Shopee Xpress. This option aims to minimize transport times: for example, next-day or even same-day deliveries are offered in some major cities when the Shopee Xpress service is available. Although slightly more expensive, this express mode offers hurried customers faster receipt of their orders. Shopee Xpress being operated internally also allows for better service quality control, with more precise tracking and a lower risk of delays.
Shopee also handles the shipping of international orders. A dedicated service manages these cross-border shipments: items shipped from another country transit through Shopee's logistics network or its international logistics partners to the buyer's country. The delivery times for this type of international shipping are longer due to distances and possible customs clearances, but tracking is ensured throughout the journey. Thanks to these different offers (standard, domestic express, and international shipping), Shopee can meet various logistical scenarios, whether it is a quick local delivery or a shipment from abroad.
Key steps in order shipping
When an order is placed on Shopee, a standard logistics process takes place to deliver the product from the seller to the buyer. The main steps are as follows:
- Order confirmation: Once the payment is validated by the platform, the order is confirmed and the seller is notified. Shopee then records all necessary details, such as the ordered product, delivery address, and selected shipping method.
- Package preparation by the seller: The seller prepares the merchandise by properly packaging it. They print and affix the delivery label provided by Shopee, which contains the tracking number, on the package, then stand ready to hand over the package to the carrier.
- Carrier pickup: A logistics agent comes to pick up the package. Depending on the case, it may be a Shopee Xpress courier or a third-party carrier commissioned by Shopee. The seller can hand over the package during a scheduled pickup at their address or drop it off at a Shopee-approved collection point.
- Sorting and transit: The package is first transported to a regional sorting center. There, it is grouped with other shipments destined for the same geographic area. After sorting, the package heads to the distribution center closest to the recipient. It may transit through several intermediate logistics sorting centers if the delivery involves a long distance.
- Final delivery: Arriving at the local center, the package is entrusted to a courier for final distribution. The courier makes the delivery round and hands the package directly to the buyer's address. If the recipient is absent, a new attempt may be scheduled, in accordance with Shopee's policies, which usually allow for a maximum of two attempts.
- Receipt confirmation: Once the package is handed over to the customer, the order status changes to "delivered" in the Shopee system. The buyer is invited to confirm receipt via the app or website. If they do not, the order will automatically be considered delivered after a certain period, triggering the finalization of the transaction, known as "order completed," with the seller then receiving the payment.
Real-time parcel tracking system
Shopee offers an integrated tracking system that allows customers to know the progress of their delivery at any time. For each order, a unique tracking number is generated and associated with the package. This number is viewable in the Shopee interface (My Orders section) and serves as a reference for all status updates.
In practice, as soon as the seller ships the package, tracking is activated. The buyer can then see the different stages of the logistics journey on their Shopee app or website: for example, "package picked up," "package in transit," "out for delivery," then "delivered." Each status change is updated in real-time thanks to scans performed throughout the journey (when passing through a sorting center, when going out for delivery, etc.). Shopee also sends push notifications or emails at key stages, such as package shipment or actual delivery, to keep the buyer informed.
Shopee tracking covers both deliveries handled by Shopee Xpress and those entrusted to partners. All integrated carriers transmit their tracking information to Shopee's central system, offering the user complete visibility without having to consult an external site. Shopee Xpress tracking numbers often include a code indicating the country or service (for example, SPXMY for a shipment handled by Shopee Express Malaysia), followed by a series of numbers. Whether it is a local or international delivery, the buyer thus benefits from unified tracking on the Shopee platform until the successful receipt of their package.
Serviced areas and delivery times
The Shopee delivery service extends over a wide area, reflecting the platform's presence in several markets. In Asia, Shopee operates in most Southeast Asian countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines) as well as in Taiwan. In each of these markets, Shopee has a local logistics network (own or via partners) to ensure national deliveries. Furthermore, the company has extended its marketplace model with integrated logistics to Brazil, where it relies on Shopee Xpress Brazil and local carriers to cover both major cities and more remote regions of the country.
Delivery times with Shopee vary depending on the destination and the chosen shipping mode. For domestic orders, Shopee Standard Delivery generally allows for receipt within a few business days in urban areas, and a bit more time for rural or hard-to-reach areas. The Shopee Xpress mode, when offered, reduces these times with express deliveries that can be made as early as the day after shipment in major urban areas. On the other hand, international shipments, i.e., orders shipped from abroad, result in longer times, often several weeks, due to distances and customs procedures.
In general, Shopee deliveries are made during regular business days. In most countries, couriers operate from Monday to Friday, often with activity on Saturday as well. Deliveries on Sundays or public holidays are more exceptional and depend on local practices. Shopee ensures to inform customers of the estimated delivery slots for each order, without guaranteeing a specific date to allow for flexibility in case of logistical or weather-related unforeseen events. This approach allows for meeting the announced deadlines in the vast majority of cases, while planning adjustments if necessary to ensure customer satisfaction.
Simplified payment and returns management
Shopee's logistics model is closely linked to its integrated financial services, notably cash on delivery and returns management. In many countries where Shopee operates, the cash on delivery (COD) option is very common. In practice, this means that the recipient can pay the order amount directly to the courier upon delivery. Shopee has established secure procedures to oversee this modality: the courier only hands over the package if the cash payment (or via a mobile terminal, depending on local availability) is duly collected. The Shopee system then updates the order status to indicate that the payment has been received, and the amount is securely transferred to the seller via the platform. This COD service, highly appreciated where some customers do not have online payment means, broadens the accessibility of online commerce while involving the logistics network in the payment chain.
Furthermore, Shopee facilitates the handling of merchandise returns when an order needs to be returned (for example, in case of non-compliant product or buyer's withdrawal). The buyer initiates the return procedure via the Shopee app, which automatically generates a prepaid return label. They can then drop off the returned package at a collection point or wait for a carrier to pick it up, depending on the service offered locally. Once the return package is picked up, Shopee ensures its reverse delivery to the original seller. Tracking allows seeing the different stages of the return, similar to a standard delivery. As soon as the seller receives and confirms the condition of the returned item, Shopee triggers the buyer's refund via the initial payment method (or cancels the transaction if the payment had not yet been transferred to the seller). Thanks to this integrated reverse logistics, returns are handled efficiently and transparently, reinforcing user trust in the platform.
Delivery status descriptions
| Status | Description |
|---|---|
| Order created | The order has been recorded in the Shopee system and its preparation will begin |
| Payment confirmed | The order payment has been validated by Shopee; the order is ready to be processed by the seller |
| Order canceled | The order has been canceled and did not complete the shipping process |
| Order in preparation | The seller is preparing the package (product packaging and printing of the shipping label) |
| Package picked up | The package has been handed over to the carrier and has left the sender |
| In transit | The package is on its way to the destination region. It progresses through the logistics network |
| Arrived at sorting center | The package has arrived at a sorting center where it will be processed and redirected to the next step |
| Being sorted | The package is currently being processed at a sorting center |
| In transit to another center | The package is on its way to another logistics center closer to the destination |
| Arrived at local distribution center | The package has arrived at the distribution center near the recipient's address |
| Out for delivery | The package is on the delivery vehicle and is on its way to be delivered to the recipient's address |
| Delivered | The package has been successfully handed over to the recipient |
| Order completed | The transaction is finalized: the order has been delivered and confirmed, the purchase process is closed |
| Recipient absent | The courier presented themselves at the address, but no one was able to receive the package. A new delivery attempt will be scheduled |
| Incomplete address | The provided delivery address is incomplete or imprecise, preventing the courier from locating the recipient |
| Incorrect address | The indicated address is incorrect or nonexistent, making delivery impossible |
| Location inaccessible | The delivery location is currently inaccessible due to exceptional circumstances or local restrictions |
| Refused by recipient | The recipient refused the package (they did not wish to accept the delivery) |
| Payment not received | For a delivery with payment upon delivery, the recipient did not pay the amount due; the package was not handed over |
| Routing error | The package was mistakenly routed to the wrong site or delivery area, requiring a route correction |
| Cut-off time exceeded | The package could not be delivered on the scheduled day because the courier's round was completed. A new delivery will be made on the next business day |
| Package lost | The carrier lost the package during transit |
| Package damaged | The contents of the package were damaged during transport |
| Transport incident | An unforeseen incident, such as a road accident or major breakdown, interrupted the package delivery process |
| Delivery rescheduled by buyer | The recipient requested to postpone the delivery date. The delivery is rescheduled to a later date at their request |
| Return to sender | The package could not be delivered to the recipient and is being returned to the sender (the seller) |
| Refund issued | The order has been refunded to the buyer following its cancellation or a merchandise return |