Shopee Express tracking
How to track my Shopee Express package?
Ordertracker provides a simple solution to track your Shopee Express packages. To begin, you'll need a Shopee Express tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Shopee Express package in real time.
Where can I find my Shopee Express tracking number?
Finding your Shopee Express tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Shopee Express package moving in the package tracking history?
Dealing with a Shopee Express package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Shopee Express or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Shopee Express customer service or the sender can help resolve shipping delays.
When I track my Shopee Express package, why does it show as "returned"?
If you're tracking your Shopee Express package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Shopee Express package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Shopee Express to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Shopee Express may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Shopee Express might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Shopee Express package is "returned" in tracking, contact the sender or Shopee Express customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Shopee Express policies and circumstances.
Why does the Shopee Express parcel tracking timeline indicate that my order cannot be found?
When your Shopee Express parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Shopee Express system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Shopee Express yet. Tracking should appear shortly.
About Shopee Express
Shopee Express is a leading ecommerce platform in Southeast Asia and Taiwan. It was established in 2015 and has quickly gained popularity among online shoppers in the region. Shopee Express offers a wide range of products including electronics, fashion, beauty, home and living, and more. With its user-friendly interface and secure payment options, Shopee Express provides a convenient and reliable shopping experience for customers. The company is headquartered in Singapore and operates in multiple countries, including Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. Shopee Express is known for its fast and efficient shipment delivery, ensuring that customers receive their orders in a timely manner.
How to contact Shopee Express?
If you are experiencing issues with the delivery process managed by Shopee Express, please do not hesitate to contact their customer support.
How long does it take for Shopee Express to deliver a shipment?
Shopee Express, the e-commerce company's own delivery service, offers various delivery options to cater to the diverse needs of its customers. The delivery time of Shopee Express can vary depending on several factors such as the location of the seller, destination of the shipment, and the selected delivery service.
- Standard Delivery: Shopee Express provides a standard delivery option for most items. The estimated delivery time for standard delivery usually ranges from 2 to 7 business days within the same country. However, the delivery time may be longer for shipments to remote areas or during peak seasons or holidays. Customers can track their shipments through the Shopee app to stay updated on the delivery progress.
- Same-Day/Next-Day Delivery: Shopee Express also offers same-day or next-day delivery for certain eligible items. This expedited delivery option ensures quick delivery within a short timeframe, which is especially convenient when customers need their purchases urgently. However, not all items may be eligible for same-day or next-day delivery, as it depends on the availability of inventory and the location of the buyer.
- International Delivery: For cross-border purchases, Shopee Express facilitates international delivery to customers worldwide. The delivery time for international shipments can vary significantly depending on the destination country's customs regulations, distance, and other external factors. Typically, it can take anywhere from 7 to 21 business days for international deliveries, but it is important to note that this is an estimate and actual times may vary.
As for the cost of Shopee Express delivery services, it can depend on several factors such as the weight, size, and destination of the shipment. Shopee Express strives to provide competitive and affordable shipping rates to its customers. The cost of delivery is usually calculated and displayed during the checkout process, allowing customers to review and select the most suitable shipping option based on their preferences and budget. Additionally, Shopee often runs promotional campaigns, including free or discounted shipping, which can further enhance the cost-effectiveness of using Shopee Express for deliveries.
Please note that the delivery timeframes and costs mentioned above are general guidelines and might vary based on the specific circumstances of each delivery. For accurate information regarding delivery time and pricing, customers are encouraged to refer to the Shopee app or website, where they can find updated and precise details about the available delivery options and associated costs.
What shipping carriers does Shopee Express work with?
Shopee Express is an e-commerce company that partners with several shipping carriers to provide efficient and reliable delivery services to its customers. Some of the shipping carriers that Shopee Express works with include:
- JNE (Jalur Nugraha Ekakurir): JNE is one of the leading courier services in Indonesia. It offers domestic and international courier services and is known for its extensive delivery network.
- Ninja Van: Ninja Van is a logistics provider that operates in Southeast Asia. They focus on last-mile delivery services and aim to provide convenient and flexible delivery options.
- Poslaju: Poslaju is Malaysia's leading courier company. It offers both domestic and international courier services and is known for its fast and reliable delivery.
- LBC Express: LBC Express is a courier and cargo company in the Philippines. It provides various services, including parcel delivery, document processing, and remittance services.
- ACommerce: ACommerce is a logistics solutions provider that operates in several countries in Southeast Asia. They offer end-to-end e-commerce logistics services, including warehousing, order fulfillment, and delivery.
These are just a few examples of the shipping carriers that Shopee Express partners with. The specific carrier used for each order depends on factors such as the delivery location, package size, and shipping preference of the seller.
When customers place an order with Shopee Express, they receive a unique tracking number that allows them to monitor the progress of their delivery. The tracking number usually consists of a combination of letters and numbers. It can be entered on the Shopee website or the respective shipping carrier's website to see the real-time status and location of the package. This allows customers to stay informed about their shipment and estimate its expected arrival time.
More information about Shopee Express
Shopee Express is the logistics arm of Shopee, one of Southeast Asia's leading e-commerce platforms. It was established to provide efficient and reliable delivery services to support the growing number of online sellers and shoppers in the region. Shopee Express was launched in 2015 as part of Shopee's commitment to enhancing the overall e-commerce experience for its users.
Shopee Express has rapidly expanded its operations in response to the increasing demand for e-commerce services. It has made significant investments in its logistics infrastructure and technological capabilities to ensure the smooth and timely delivery of packages. This has played a crucial role in solidifying Shopee's position as a trusted and preferred e-commerce platform across Southeast Asia.
Shopee Express comprises a network of operating units strategically located in various countries across Southeast Asia. Each unit is responsible for managing the delivery operations within its respective country. Some of the key operating units under Shopee Express include:
- Shopee Express Thailand: Shopee Express Thailand caters to the logistics needs of the growing e-commerce market in Thailand. It focuses on ensuring fast and reliable delivery services throughout the country.
- Shopee Express Indonesia: With the largest e-commerce market in Southeast Asia, Shopee Express Indonesia plays a pivotal role in serving the logistics demands of the Indonesian market. It aims to provide efficient delivery services to buyers and sellers across the country.
- Shopee Express Malaysia: Shopee Express Malaysia caters to the logistics needs of the Malaysian market, facilitating the smooth and timely delivery of packages across the country.
- Shopee Express Philippines: Shopee Express Philippines focuses on providing reliable and efficient logistics services to support the booming e-commerce industry in the Philippines. It ensures that packages are delivered promptly to buyers and sellers across the country.
- Shopee Express Singapore: Shopee Express Singapore primarily serves the logistics requirements of the thriving e-commerce market in Singapore. It strives to offer fast and convenient delivery services to customers within the city-state.
Shopee Express operates in several countries across Southeast Asia, including:
- Thailand
- Indonesia
- Malaysia
- Philippines
- Singapore
It continues to expand its footprint in the region, continually seeking opportunities to enhance its logistics capabilities and coverage.
Common shipment tracking statuses
| Status | Description |
|---|---|
| The parcel has been delivered at the delivery hub. | The parcel has reached the main handling center. |
| The parcel is currently being delivered to the courier from the delivery hub. | The parcel is being transferred to the delivery person from the main handling center. |
| The courier operator has processed the parcel. | The delivery person has registered or updated the parcel's details. |
| The parcel has been received at the sorting center. | The parcel has arrived at the facility where it will be organized for delivery. |
| The parcel has been picked up from the sorting center. | The delivery person has collected the parcel from the organizing facility. |
| The order has been created. | A new delivery request has been made. |
| The parcel is on hold at the delivery hub office. | The parcel is being temporarily stored at the main handling center. |
| The parcel is on hold at the delivery hub due to not being on location. | The parcel cannot be moved from the main handling center because it is in the wrong place. |
| The parcel is currently on hold at the delivery hub. | The parcel is being temporarily stored at the main handling center. |
| The parcel has been delivered securely at the delivery hub. | The parcel has arrived safely at the main handling center. |
| The courier is currently delivering the parcel. | The delivery person is in the process of taking the parcel to its destination. |
| The parcel is being returned to the sorting center from the delivery hub. | The parcel is being sent back to the organizing facility from the main handling center. |
| The pick up of the parcel at the sorting center is on hold because the stock is not ready. | The collection of the parcel from the organizing facility is delayed because the items are not ready to be packed. |
| The parcel is on hold at the delivery hub because the item is not with the driver. | The parcel cannot be moved from the main handling center because the delivery person does not have it. |
| The parcel is pending inbound. | The arrival of the parcel at a certain point in the delivery chain is awaiting. |
| The parcel pick up at the sorting center is on hold because the seller requested for pickup. | The collection of the parcel from the organizing facility is delayed because it is waiting to be collected by the sender. |
| The parcel has been delivered. | The parcel has reached its final destination. |
| The parcel is on hold at the delivery hub due to address issues. | The parcel cannot be moved from the main handling center because there are problems with the delivery address. |
| The parcel has been delivered internationally from the delivery hub. | The parcel has been sent to its overseas destination from the main handling center. |
| The parcel is now at the specified location. | The parcel has reached the location given in the delivery instructions. |
| The parcel is now at the delivery hub. | The parcel has reached the main handling center. |
| The parcel has been picked up from the delivery hub. | The delivery person has collected the parcel from the main handling center. |