Seur tracking

What is SEUR?

SEUR is a Spanish transport company founded in 1942 by Justo Yúfera Cerdán, which has established itself as the undisputed leader in express delivery in Spain and Portugal. Originally, the company offered an innovative rail parcel transport service between Madrid and Barcelona with guaranteed 24-hour delivery, a logistics feat for the time. This promise of speed and reliability has remained at the heart of the company's identity over the decades, enabling it to develop progressively across the entire Iberian Peninsula and internationally.

The name SEUR is an acronym for Servicio de Envíos Urgentes, perfectly reflecting the company's primary vocation: to ensure rapid and urgent deliveries. During the 1960s and 1970s, the transport company expanded its distribution network to cover the main cities of the Iberian Peninsula, relying on an increasingly dense territorial mesh. In 1968, SEUR made history in Spanish transport by launching the country's first express delivery service, an innovation that transformed shipper and recipient expectations regarding delivery times.

In 2004, the French group Geopost, a subsidiary of La Poste, entered SEUR's capital, initiating a process of progressive integration into the international parcel delivery network. This strategic alliance allowed SEUR to benefit from operational synergies and access a first-class European network. In 2012, Geopost acquired the majority of SEUR franchises in Spain, further strengthening its control over the company. The stake was increased to 94% in 2018, making SEUR virtually a fully-owned subsidiary of the French group.

• Date of creation: 1942, with a first rail parcel transport service between Madrid and Barcelona
• Founder: Justo Yúfera Cerdán, a visionary Spanish entrepreneur in the logistics sector
• Headquarters: Torrejón de Ardoz, in the Community of Madrid, Spain
• Parent company: Geopost (formerly DPDgroup), subsidiary of the French La Poste Group
• Workforce: More than 8,100 employees dedicated to parcel logistics and distribution
• Vehicle fleet: More than 4,700 delivery vehicles operating across the entire territory
• Distribution network: More than 2,300 sales outlets and agencies throughout Spain
• Customer base: More than 1,200,000 individual and business customers in Europe

Today, SEUR is structured around four main business areas: national messaging services, international transport, e-commerce solutions and value-added logistics. The company has successfully adapted to market changes, particularly the growth of e-commerce, by developing customized services for online merchants. The carrier processes millions of parcels daily, relying on automated sorting centers and state-of-the-art technologies to optimize its operations.

Membership in the Geopost group places SEUR within a global parcel delivery network including recognized brands such as DPD, Chronopost, BRT in Italy, Speedy in Bulgaria and Jadlog in Brazil. This network allows Geopost to deliver more than 2 billion parcels annually worldwide, with consolidated revenue of several billion euros. The group's tens of thousands of delivery experts ensure the distribution of several million parcels each day around the world.

What countries does SEUR deliver to?

SEUR offers particularly extensive geographic coverage, from the Iberian Peninsula to the most distant destinations on the planet. In its domestic Spanish market, the carrier serves the entire national territory, including the Balearic Islands (Majorca, Minorca, Ibiza, Formentera) and the Canary Islands (Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Palma, La Gomera, El Hierro). This island coverage constitutes a major competitive advantage for shippers wishing to reach these destinations sometimes neglected by other carriers.

Portugal represents SEUR's second natural market, with a historical presence and a dedicated operational unit. Cross-border exchanges between Spain and Portugal benefit from optimized timelines thanks to geographic proximity and logistics integration of the two networks. This Iberian Peninsula coverage allows SEUR to offer competitive services for commercial flows between the two countries.

At the European level, SEUR relies on the Geopost network to serve all European Union countries and beyond. The company has its own operational units in several strategic countries:

• SEUR España: The main unit covers the entire Spanish territory through a dense network of sorting centers, distribution platforms and local agencies distributed throughout the country
• SEUR Portugal: This dedicated unit ensures liaison with Portugal and guarantees smooth logistics continuity between the two Iberian Peninsula countries
• SEUR France: Present in France, SEUR offers complete messaging services and facilitates cross-border deliveries within the European network
• SEUR UK: The British unit serves businesses and individuals in the United Kingdom, ensuring connection with Spain despite Brexit

Beyond these direct operations, SEUR collaborates with other Geopost group entities and local logistics partners to serve Germany, Italy, Belgium, the Netherlands, Switzerland, Poland, Austria and all other European countries. This combination of direct operations and partnerships makes it possible to offer complete European coverage with competitive timelines and rates.

For non-European destinations, SEUR offers international delivery services to more than 230 countries and territories worldwide. North America (United States, Canada, Mexico), Latin America, Asia (China, Japan, South Korea, Singapore, Hong Kong), the Middle East, Africa and Oceania are accessible via the company's international services. Timelines vary depending on the destination, the type of service chosen and any applicable customs procedures.

The Pickup relay network is a major asset for international deliveries within Europe. Thanks to integration into the Geopost network, recipients can receive their parcels at one of more than 132,000 collection points outside the home available worldwide, with more than 100,000 collection points in Europe. This network includes partner local businesses as well as automated lockers (smart lockers) offering maximum flexibility for parcel retrieval.

What are SEUR's delivery services and timelines?

SEUR offers a complete range of delivery services adapted to the different needs of shippers, whether individuals or businesses. The company has structured its offering around several levels of service, ranging from economical delivery to ultra-fast express delivery, allowing each customer to find the solution corresponding to their timeline and budget constraints.

For domestic shipments in Spain, SEUR offers several delivery options depending on the urgency of the shipment. The standard service allows delivery within 24 to 48 hours in most geographic areas of the peninsula. Deliveries to the Balearic Islands and Canary Islands generally require slightly longer timelines due to logistics constraints related to sea or air transport.

• SEUR 10: Express service guaranteeing delivery before 10 a.m. the day after shipment, ideal for the most urgent shipments requiring morning reception
• SEUR 13:30: Guaranteed delivery before 1:30 p.m. on the working day following pickup, offering a good compromise between speed and cost
• SEUR 19: Express service with delivery before 7 p.m. the next day, suitable for urgent shipments not requiring morning reception
• SEUR 48: Economical service with delivery within 48 hours, perfect for less urgent shipments where price takes priority over speed
• SEUR Now: Ultra-fast delivery service allowing reception within one to two hours in certain urban areas

For international deliveries in Europe, SEUR offers several services adapted to different destinations and levels of urgency. The SEUR Classic service ensures home delivery for standard shipments by land to Europe, with an estimated timeline of 2 to 4 working days depending on the destination. This service is particularly suitable for regular shipments with no urgent character.

The Mail SEUR service offers urgent home delivery for international shipments to Europe and the rest of the world, for parcels not exceeding 31.5 kg in weight. The delivery timeline is estimated at 1 to 3 working days, offering a good balance between speed and rate accessibility. This service is perfectly suited to companies with regular international flows.

The SEUR Net Express service specifically targets deliveries to Europe with optimized timelines. For heavy and bulky shipments, SEUR Cargo Plus handles parcels of 70 kg or more with air shipment to international destinations. This service allows transporting up to 2.5 tons to any part of Europe with guaranteed delivery timelines.

In terms of food delivery and temperature-sensitive products, SEUR has developed recognized expertise through its SEUR Frío division. This temperature-controlled delivery service maintains products between 2°C and 8°C throughout the distribution chain. For mainland Spain and Portugal, transit occurs on the working day following collection, ensuring freshness of perishable products.

The stated timelines are estimates based on normal operating conditions. Circumstances such as unfavorable weather conditions, border delays, prolonged customs procedures or unforeseen logistics problems can occasionally extend delivery times. SEUR regularly communicates with its customers via notifications to inform them of the progress of their shipments.

What are SEUR's rates and maximum dimensions accepted?

SEUR rates vary based on several criteria: the weight and dimensions of the parcel, the origin and destination of the shipment, the type of service chosen (standard, express, ultra-express) and any additional options subscribed to. This modular pricing allows each shipper to find the solution best suited to their budget and timeline constraints.

For domestic shipments in mainland Spain, prices generally start around 5 to 7 euros for small lightweight parcels shipped via the most economical service. Express shipments with guaranteed next-day delivery before a specific time are naturally more expensive, with rates potentially reaching 12 to 26 euros depending on weight and service level. Deliveries to the Balearic Islands and Canary Islands involve surcharges related to sea or air transport costs.

For international shipments, rates depend heavily on the destination and volumetric weight of the parcel. Deliveries to neighboring countries Portugal or France benefit from more favorable rates than shipments to more distant destinations. As a guide, express international delivery to Europe can cost between 15 and 50 euros depending on weight and destination, while intercontinental shipments to America or Asia involve significantly higher rates.

• Standard maximum weight: 20 kg per parcel for most delivery services for individuals and businesses
• Maximum weight at Pickup relay: 20 kg for deposits and pickups at partner stores
• Maximum weight in automated locker: 5 kg for automated lockers (smart lockers)
• Maximum dimensions: The sum of the three dimensions (length + width + height) must not exceed 250 cm
• Heavy shipments SEUR Cargo Plus: From 70 kg up to 2,500 kg (2.5 tons) for European deliveries

The price calculation takes into account volumetric weight, not just actual weight. Volumetric weight is calculated by multiplying the three dimensions of the parcel (in centimeters) and then dividing the result by a coefficient (usually 5,000 for road transport or 6,000 for air). If the volumetric weight exceeds the actual weight, it is the volumetric weight that will be used for billing. This method ensures fair pricing for light but bulky parcels.

Certain goods are subject to restrictions or cannot be shipped via SEUR services. Dangerous goods, explosive, flammable or corrosive products are generally refused. Non-standard perishable goods must be shipped via the SEUR Frío service to ensure maintenance of the cold chain. Shipment of currency, bearer securities or extremely high-value items may also be subject to special conditions.

To obtain a precise and personalized quote, shippers can use the rate calculator available on the official SEUR website or consult partner platforms such as Packlink, Upela or Envia.com which aggregate offers from multiple carriers and allow comparison of prices. Professionals with regular volumes can negotiate framework contracts with preferential rates adapted to their activity.

What are SEUR's delivery options?

SEUR provides its customers with a wide range of delivery options that adapt to the constraints and preferences of each recipient. This flexibility is a major advantage at a time when consumers expect customized delivery compatible with their lifestyle and availability.

Home delivery remains the most popular option, allowing the recipient to receive their parcel directly at their personal or business address. SEUR's Home 2 Home service ensures pickup at one address and delivery to another private address, with two delivery attempts included at no additional cost. If absent during the first attempt, the delivery driver will make another visit on the next working day.

The Pickup relay network is a particularly popular alternative for recipients who cannot be present at their home during delivery hours. SEUR has more than 7,000 active Pickup points distributed throughout Spain, including nearby stores such as tobacco shops, newsstands, small supermarkets or partner agencies. These relay points generally offer extended opening hours, including Saturday, allowing you to pick up your parcel according to your availability.

• Home 2 Home: Home pickup and delivery to another private address, classic door-to-door service
• Shop 2 Shop: Parcel deposit at a Pickup point and delivery to another Pickup point on the network, ideal for shipments between individuals
• Shop 2 Home: Parcel deposit at a Pickup point and home delivery within 48 hours on the Iberian Peninsula, Balearic Islands and Canary Islands
• Automated locker delivery: Parcel pickup in one of the 1,000 automated lockers (smart lockers) available in Spain, accessible 24/7

Automated lockers, or smart lockers, represent the most flexible option for recipients with busy schedules. These secure lockers are accessible 24 hours a day, 7 days a week, allowing you to pick up your parcel at any time, including late evening or weekends. The recipient receives a unique code via SMS or email allowing them to open the locker containing their parcel. This option is limited to parcels of 5 kg maximum due to compartment size constraints.

In the event that home delivery is impossible (recipient absent, unreachable address), SEUR offers several alternatives through the interactive Predict system. This service allows the recipient to reschedule their delivery, choose a preferred time slot, have the parcel delivered to a trusted neighbor, request safe place delivery (garden, garage) or redirect the parcel to a Pickup relay point. These options offer great flexibility and significantly reduce the number of delivery failures.

For business deliveries, SEUR offers specific options such as appointment delivery, guaranteed time slot or telephone appointment scheduling before visit. The digitized proof of delivery service allows receiving confirmation with electronic signature of the recipient, securing the chain of responsibility. The cash-on-delivery option allows the shipper to receive payment for the goods at the time of delivery.

Proactive notifications keep the recipient informed at each stage of their parcel's journey: pickup confirmation, sorting center departure, out for delivery, delivery attempt, relay point deposit. These messages are sent via SMS and/or email according to preferences entered, allowing you to anticipate the parcel's arrival and organize accordingly.

What should I do if my SEUR parcel is lost or damaged?

Despite precautions taken by SEUR throughout the logistics chain, it can happen that a parcel is lost, damaged or suffers damage during transport. In these situations, claims procedures exist to allow shippers and recipients to obtain compensation. It is important to know the steps to follow and deadlines to meet to assert your rights.

In case of a damaged parcel, the first rule is to check the condition of the parcel at the time of delivery, in the presence of the delivery driver or the depositary if you are picking up your parcel at a relay point. If you notice apparent damage to the packaging (tears, dents, moisture marks), you must imperative issue written reservations on the delivery slip before signing. These reservations must be precise and detail the nature of the damage observed.

After accepting the parcel, you have a period to report any damage not apparent discovered after opening. At SEUR, this deadline is generally 7 days from receipt to report a damaged parcel. It is strongly recommended to keep the original packaging and take photos of the damage as evidence to support your claim. The more precise and documented the elements provided, the easier the processing of your file will be.

• Claim deadline for apparent damage: Immediately upon delivery, with written reservations on the slip
• Claim deadline for non-apparent damage: 7 days maximum after parcel receipt
• Documents to provide: Tracking number, damage photos, copy of slip with reservations, purchase invoice justifying value
• Claims channel: SEUR customer service by phone, email or online form on the official website

For a parcel declared lost, the claims procedure can be initiated when tracking has not progressed for several days and the parcel has not been delivered within the stated timelines. SEUR then conducts an internal investigation to attempt to locate the parcel. If the parcel is definitively unretrievable, compensation will be offered according to terms and conditions of sale and the coverage level subscribed to when shipping.

Basic compensation, without additional insurance, is contractually limited according to international transport conventions. For domestic shipments, standard indemnity is generally capped at 23 euros per kilogram of goods, with a maximum of 345 euros per parcel. These amounts may prove insufficient to cover the actual value of certain goods, hence the value of taking out additional insurance.

SEUR offers additional protection allowing you to insure your shipments up to 5,000 euros. This Ad Valorem insurance covers the declared value of goods in case of loss, theft or damage during transport. The cost of this insurance generally represents a percentage of the declared value, added to the base rate of the shipment. For valuable goods, this protection is a wise investment to secure your shipments.

To contact SEUR's claims service, several channels are available. The customer service phone number is +34 91 322 80 80 or +34 902 101 010, accessible Monday to Friday from 8 a.m. to 8 p.m. You can also email [email protected] or use the contact form available on the official website. For formal claims, correspondence can be sent to the headquarters: C/ Gamonal, 6, 28031 Madrid, Spain.

Does SEUR handle international shipments and customs procedures?

SEUR offers a complete range of international shipping services, allowing parcels to be sent to more than 230 countries and territories worldwide. The company relies on the global Geopost network and partnerships with local carriers to ensure final distribution in each destination country. This international coverage allows Spanish individuals and businesses to ship their goods to Europe, America, Asia, Africa and Oceania.

For shipments within the European Union, customs procedures are simplified thanks to the customs union. Goods circulate freely between member states without customs duties or clearance formalities. Only a content declaration may be required for certain types of regulated goods. Intra-European delivery timelines are therefore generally shorter and more predictable than for non-EU destinations.

For shipments to countries outside the European Union (post-Brexit United Kingdom included), customs procedures apply. SEUR offers an included clearance service for exports and imports, greatly simplifying procedures for shippers. This service includes preparation of customs documents, electronic customs declaration and monitoring of formalities until goods clearance.

• Documents required for export outside EU: Detailed commercial invoice, content declaration, EORI number for businesses
• Commercial invoice: Must mention the precise description of goods, their unit and total value, country of origin and customs tariff codes
• Simplified clearance: For goods valued below 150 euros, customs clearance of exports and imports is included in the service
• Customs duties: Customs duties and import taxes remain the responsibility of the recipient, unless otherwise agreed between the parties

It is mandatory to include a commercial invoice with the value of goods and a content declaration on the outside of the parcel for any international shipment outside the European Union. These documents allow customs authorities in the destination country to assess applicable duties and taxes. Absence or inaccuracy of these documents can result in customs clearance delays, or even return of the parcel to the shipper.

International delivery timelines vary significantly depending on the destination and local customs constraints. For nearby European destinations (Portugal, France, Germany), allow 2 to 4 working days with SEUR Classic service. For more distant destinations or countries subject to enhanced customs controls, timelines can extend from 5 to 20 working days. Online tracking allows you to view customs clearance passage and be informed of any potential blockage.

Certain goods are subject to export or import restrictions depending on the countries. Food products, medicines, cosmetics, electronic devices or articles containing lithium batteries may require specific authorizations or be completely prohibited to certain destinations. SEUR recommends verifying applicable regulations before shipping sensitive goods internationally.

The Return My Parcel service developed by SEUR facilitates international returns for e-commerce merchants and their customers. Dissatisfied recipients can return their purchases at one of more than 100,000 Pickup relay points in Europe, including 7,000 SEUR points in Spain. This solution simplifies return logistics, a major issue for cross-border e-commerce players.

Understanding tracking statuses

When you track a SEUR parcel online, different statuses may appear to inform you of the progress of your shipment. Here are the main statuses and their meaning: