Sending Transporte Urgente tracking

What is Sending Transporte Urgente?

Sending Transporte Urgente is a Spanish company specializing in urgent parcel transport and logistics, founded in the late 1980s. Initially created as a simple local courier service for businesses in Madrid, the company initially ensured rapid delivery of documents and small parcels throughout the Spanish capital. Over the decades, Sending has significantly expanded its scope of activities through strategic partnerships and targeted acquisitions, building a solid reputation among both professionals and individuals.

Today, Sending Transporte y Comunicación S.A.U. has become a leading company in the urgent transport sector in Spain and Portugal. The company is registered in the Madrid Commercial Registry and has its head office in Coslada, in the Madrid region, specifically at Avenida de Suiza, 26 - PAL 2. This strategic location, in immediate proximity to Madrid-Barajas airport and the main highway routes of the Iberian Peninsula, enables the company to optimize its logistics operations.

• Founding date: Late 1980s, with progressive development from Madrid to the entire Iberian Peninsula
• Legal form: Sending Transporte y Comunicación S.A.U., a sole shareholder limited company
• Head office: Coslada, in the Madrid region, Spain
• Workforce: Approximately 200 direct employees, plus contributors from branch offices and partners
• Annual revenue: Over 50 million euros
• Share capital: Over 1,000,000 euros

Sending's market positioning is based on a diversified range of services covering the entire logistics chain. The company has particularly distinguished itself in the urgent transport segment, offering solutions tailored to the needs of companies of all sizes, from small retailers to major e-commerce retailers. According to the national business ranking, Sending occupies the 4,063rd position at the national level, the 1,414th place in the Madrid region, and especially the 56th rank in its main activity sector, road freight transport (CNAE code 4941).

The company has received several distinctions and certifications attesting to the quality of its services. Sending notably holds ISO 9001 certification for its quality management system, ISO 14001 for environmental management and ISO 45001 for occupational health and safety. The company has also obtained the "Madrid Excelente" label awarded by the Madrid Region, as well as EcoVadis certification for corporate social responsibility. The Chamber of Commerce has also rewarded it for its logistics solutions dedicated to e-commerce, recognizing its expertise in this rapidly expanding sector.

In which countries does Sending Transporte Urgente deliver?

Sending Transporte Urgente ensures extensive geographic coverage, centered on the Iberian Peninsula but with significant international reach. Over the years, the company has built a dense distribution network that allows it to serve the entire Spanish and Portuguese territory, while offering shipping solutions to many international destinations through partnerships with other carriers.

On its historic territory, Sending covers continental Spain, Portugal and the Principality of Andorra. The company also serves Spanish and Portuguese island territories, namely the Canary Islands, the Balearic Islands, the Madeira archipelago and the Azores. Spanish enclaves Ceuta and Melilla, located on the northern coast of Morocco, are also among the destinations served by the carrier. For these specific geographic areas, Sending offers tailored services combining land, air and sea transport.

• Continental Spain: Full coverage of peninsular territory with over 130 branch offices and local agencies distributed across all provinces
• Portugal: Complete coverage of Portuguese continental territory, from Lisbon to Porto including the Algarve and the interior of the country
• Andorra: Regular service to the Pyrenean principality, facilitated by geographic proximity to Catalan branch offices
• Canary Islands: Regular links to Tenerife, Gran Canaria, Lanzarote, Fuerteventura and other islands of the archipelago via air and sea transport
• Balearic Islands: Service to Majorca, Minorca, Ibiza and Formentera with delivery times adapted to island transport
• Madeira and Azores: Coverage of Portuguese Atlantic archipelagos with specific logistics solutions
• Ceuta and Melilla: Service to Spanish autonomous cities in North Africa

Beyond the Iberian Peninsula, Sending has a network of partners allowing shipment to many countries around the world. For European destinations, the company ensures regular exchanges with France, Germany, Italy, the United Kingdom and other European Union countries. Cross-border shipments within the European area benefit from simplified procedures without customs formalities.

For more distant destinations, Sending relies on local correspondents and partnerships with international carriers. North America (United States, Canada, Mexico) and Latin America (Brazil, Argentina, Chile, Colombia) are among the areas served. The Asia-Pacific region, including China, Japan, South Korea, Australia and India, is also accessible. Finally, the Middle East (United Arab Emirates, Saudi Arabia) and Africa (South Africa, Nigeria, Kenya) round out the company's international coverage.

To ensure this international presence, Sending relies on a network comprising 120 branch offices, 11 freight exchange platforms, 245 light and heavy vehicle routes, and over 1,068 last-mile routes. Geographic coverage may evolve based on logistics agreements concluded with local partners and commercial demand.

What are the services and delivery times of Sending Transporte Urgente?

Sending Transporte Urgente structures its offering into several service ranges tailored to different customer needs, whether urgent shipments requiring express delivery or more economical solutions for less time-sensitive shipments. The company has developed a clear nomenclature of its services, each corresponding to a priority level and guaranteed delivery times.

The express services range constitutes the historic core business of Sending. These solutions prioritize speed and reliability to meet the emergency situations of businesses and individuals. Delivery times are guaranteed contractually, with penalties provided in case of non-compliance with time commitments.

• Send Express: Guaranteed next-day delivery service, available Monday through Sunday, with delivery to the recipient before 2:00 PM. This option represents the standard for urgent shipments for parcels requiring rapid distribution across the entire peninsular territory.
• Send Midi: Same-day collection and delivery solution, subject to time slot availability. This service allows you to ship a parcel and deliver it to the recipient in a single day, ideal for absolute emergency situations or local shipments.
• Send Top: Premium option guaranteeing delivery early the next morning, before 10:00 AM in peninsular Spain. This priority distribution early in the day is particularly suitable for professionals who need their goods as soon as their premises open.
• Send Reverse: Return service with prepaid label facilitating the return of a parcel to the sender. This solution meets growing e-commerce needs for managing customer returns.
• Send Valija: Dedicated service for secure sending of professional mail and documents under envelope. This option is aimed at companies with regular needs for document exchanges between sites.
• Send Air and Maritime: Freight transport by air or sea to distant destinations, particularly the Canary Islands, Balearic Islands, Madeira and the Azores. These services include managing specific routing procedures for island transport.

Delivery times vary depending on the type of service selected and the destination. For domestic shipments in peninsular Spain, the standard service guarantees delivery between D+1 and D+2 business days. Express services allow next-day or same-day delivery depending on the options. For island destinations (Canaries, Balearics), delivery times generally range from 3 to 10 business days depending on the selected service and the transport method used.

Regarding weekend deliveries, Sending offers distributions on Saturdays for certain services and certain routes, subject to availability and for an additional fee. The Send Express service, in particular, includes the possibility of Sunday delivery, which distinguishes Sending from many competitors in the Spanish market. Distribution hours generally extend from 9:00 AM to 8:00 PM Monday through Friday, with reduced time slots on weekends.

For international shipments to Europe, average delivery times range from 1 to 5 business days depending on the destination country and service selected. Shipments to more distant destinations may require 1 to 20 days depending on the geographic area, transport method and possible customs formalities.

What are the rates and maximum dimensions accepted by Sending Transporte Urgente?

Sending Transporte Urgente's pricing policy is based on a personalized pricing system depending on the characteristics of each shipment. Unlike some carriers that display fixed pricing grids, Sending favors a quote-based approach allowing prices to be adapted to the specific needs of each customer. This flexibility is justified by the diversity of services offered and the variety of destinations covered.

Several factors influence the calculation of a shipment rate with Sending. The actual weight of the parcel is the first criterion, but volumetric weight may also be taken into account if the dimensions of the shipment are large relative to its weight. The destination, whether national, island or international, naturally impacts the final price. The type of service selected (standard, express, premium) entails significant tariff variations, with faster options logically being the most expensive.

• Weight: Primary pricing factor, calculated in kilograms with possible application of volumetric weight for light but bulky parcels
• Dimensions: Parcel size influences the rate through volumetric weight calculation (length x width x height / conversion coefficient)
• Destination: Rates vary depending on whether shipment is peninsular, island or international, with surcharges for difficult-to-reach areas
• Service: Each service level (standard, express, premium) corresponds to a distinct price range
• Additional options: Insurance, cash on delivery, delivery by appointment may incur additional fees

Regarding maximum dimensions and weight accepted, Sending Transporte Urgente applies limits that vary depending on the type of shipment and service selected. For standard parcels shipped by land, general industry limits apply, allowing shipment of parcels weighing up to several tens of kilograms. Large or heavy shipments can be handled by the company's freight division, which has resources adapted to the transport of pallets and industrial goods.

For express mail services intended for small and medium parcels, the maximum dimensions commonly accepted are similar to those practiced by the main carriers in the Spanish market. The sum of the three dimensions (length + width + height) should generally not exceed 200 to 300 centimeters, with a maximum dimension on the longest side of approximately 120 to 150 centimeters. Maximum weight varies depending on the service, ranging from 30 to 50 kilograms for standard offers.

Certain restrictions apply to specific categories of goods. Dangerous products, perishable materials, live animals and exceptionally valuable items are subject to special conditions or may be refused as appropriate. It is recommended to contact Sending's sales department to obtain a precise quote and verify the acceptability of a shipment with specific characteristics.

For professionals making regular volumes of shipments, Sending offers framework contracts with negotiated rates. These commercial agreements allow benefiting from preferential conditions in exchange for volume commitments. Customers with an account can access their personalized rates via the online customer portal.

What are the delivery options of Sending Transporte Urgente?

Sending Transporte Urgente offers a complete range of delivery options allowing recipients to receive their parcels according to their preferences and constraints. The company has significantly developed its flexible delivery solutions in recent years, aware of the growing importance of customer experience in the e-commerce and courier sector.

Home delivery remains the most common option and constitutes Sending's standard distribution method. The courier presents himself at the address indicated by the sender during normal distribution hours, generally between 9:00 AM and 8:00 PM on business days. The recipient or any person present at home authorized to receive the parcel may sign the receipt.

• Standard home delivery: Distribution at the indicated address during normal route hours, with recipient signature or authorized person
• Parcel locker delivery: Parcel deposited at one of the 3,500 partner pickup points in the Celeritas network, accessible by presenting a PIN code and proof of identity
• Delivery reprogramming: Ability for the recipient to change the delivery date or time slot in case of planned absence
• Safe place deposit: Option allowing the courier to deposit the parcel in a secure agreed location in case of recipient's absence
• Prior notification: SMS or email message sent approximately one hour before the courier's arrival to maximize chances of presence

The pickup point network is a major asset of Sending's offering. The company has 3,500 delivery and pickup points distributed across the entire Spanish and Portuguese territory, in partnership with the Celeritas network. These relay points include neighborhood stores, tobacco shops, newspaper kiosks and other partner establishments. To pick up a parcel at a pickup point, the recipient must present the 4-digit PIN code sent by SMS or email, as well as proof of identity.

Notifications and proactive tracking are an integral part of the Sending delivery experience. The recipient can be informed by SMS, email or push notification through the mobile application at each key stage of parcel routing. A message is sometimes sent one hour before the estimated courier arrival, allowing the recipient to organize to be present.

In case of absence during the first delivery attempt, Sending offers several solutions. The courier can make another attempt on the next business day, or the parcel can be deposited at a nearby pickup point from the recipient's home. The recipient also has the option to contact customer service or use online tools to reschedule delivery at a later date or change the delivery address.

For professionals and e-commerce businesses, Sending offers value-added services including delivery time slot management, cash on delivery and simplified returns via the Send Reverse service. Integration with online sales platforms allows automating the exchange of order and tracking data, offering real-time visibility of shipment status.

What should I do if my Sending Transporte Urgente parcel is lost or damaged?

Loss or damage to a parcel is a fortunately rare situation but which can occur in the context of any goods transport. Sending Transporte Urgente has established complaint procedures allowing senders and recipients to assert their rights in case of problems. It is essential to respect the deadlines and formalities provided to optimize the chances of obtaining compensation.

In case of damaged parcel, the first action to take is to note the damage upon receipt, if possible in the presence of the courier. It is strongly recommended to annotate on the delivery slip the mention "received with reservations" or "received with apparent damage" before signing. This precaution is essential because it constitutes proof of the parcel's poor condition upon receipt. If damage is not visible from the outside but the content is damaged (hidden damage), the deadline to report the problem is generally seven calendar days from receipt.

• Apparent damage: Report immediately to the courier and annotate the delivery slip with the mention "received with reservations" before signing
• Hidden damage: Seven calendar days to report the problem after opening the parcel and finding damage
• Lost parcel: Contact customer service as soon as the planned delivery time is well exceeded and tracking shows no further updates
• Required documentation: Tracking number, photos of damage (packaging and contents), invoice or proof of value, annotated delivery slip if applicable

To file a complaint with Sending, several channels are available. Customer service can be reached by phone at 902 250 254 to directly explain the problem to an advisor. A complaint can also be sent by regular mail to the head office address: SENDING TRANSPORTE Y COMUNICACIÓN, S.A., Avenida de Suiza 26, 28821 Coslada, Madrid. The company's website also offers a contact form accessible from the "Contact" or "Customer Service" section.

The documents and evidence to gather to build a solid complaint file include the parcel tracking number, clear photographs showing the condition of the damaged packaging and contents, the purchase invoice or any document attesting to the value of the goods, as well as the delivery slip annotated in case of receipt with reservations. The more complete the file, the better the chances of obtaining quick compensation.

Regarding shipment insurance, Sending offers coverage options to protect valuable parcels. Insurance cost generally represents a percentage of the declared amount, usually around 1% of the value. Coverage conditions and compensation limits vary depending on the options selected. It is recommended to systematically insure shipments containing items of significant value.

In case of unresolved disputes directly with the carrier, customers can resort to the Spanish Juntas Arbitrales de Transporte (Transport Arbitration Commissions). These bodies offer a fast, economical and efficient procedure to resolve disputes related to goods transport, applicable when the claimed amount is less than 15,000 euros. Consumer associations also represent a useful resource to support individuals in their proceedings.

Does Sending Transporte Urgente handle international shipments and customs formalities?

Sending Transporte Urgente has a specialized unit for goods transit and international shipments. This division manages freight transport over long distances by land, air or sea, taking care of the administrative and documentary procedures necessary for goods to pass across borders.

For shipments within the European Union, formalities are considerably simplified thanks to the single market. No customs declaration is required for exchanges between EU member countries, which facilitates cross-border trade. Goods circulate freely between Spain, Portugal, France, Germany, Italy and other Member States without border controls or customs duties.

• Intra-EU shipments: No customs formalities, free movement of goods between the 27 European Union member countries
• Shipments to third countries: Management of customs declarations, export documents and formalities required by the destination country authorities
• Required documents: Commercial invoice, packing list, declaration of value, certificate of origin if applicable
• Harmonized System Code: Classification of goods according to the international customs nomenclature for the calculation of duties and taxes

For shipments to countries outside the European Union, customs formalities apply. Sending takes care of customs clearance procedures, preparation of international documentation and, if necessary, temporary storage under customs. The documents generally required include the commercial invoice detailing the nature and value of the goods, the packing list, and where applicable a certificate of origin attesting to the origin of the products.

The Harmonized System code (HS or SH code) allows classification of goods according to a standardized international nomenclature. This classification determines the customs duties and taxes applicable in the destination country. It is important to correctly state this code because an error can lead to delays or additional fees. Sending advises its customers on the classification of their products and the specific formalities for each destination.

Customs duties and import taxes are generally borne by the recipient, unless otherwise agreed between the parties. These fees may include customs duties calculated on the value of goods, import VAT, and possibly specific taxes depending on the nature of the products. Sending can offer packages including customs clearance and prepayment of taxes to simplify receipt by the recipient.

Certain types of goods are subject to restrictions or prohibitions on export or import depending on countries. Products subject to export controls, dangerous goods, food products, medicines and dual-use goods may require special authorizations or be prohibited in certain destinations. It is recommended to verify applicable regulations before shipping sensitive goods internationally.

Sending's network of agents and partners around the world allows for ensuring parcel handling at destination and managing local import procedures. These local correspondents know the regulatory specifics of each country and can facilitate customs passage of goods.

Understanding tracking statuses

When you track a Sending Transporte Urgente parcel online, different statuses may appear to inform you of the progress of your shipment through the carrier's logistics network. These statuses are updated in real time thanks to scans performed at each stage of the journey, from initial pickup to final delivery. Here are the main statuses and their meaning: