Track your package

Schenker tracking

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How to track my Schenker package?

Ordertracker provides a simple solution to track your Schenker packages. To begin, you'll need a Schenker tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Schenker package in real time.

Where can I find my Schenker tracking number?

Finding your Schenker tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Schenker package moving in the package tracking history?

Dealing with a Schenker package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Schenker or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Schenker customer service or the sender can help resolve shipping delays.

When I track my Schenker package, why does it show as "returned"?

If you're tracking your Schenker package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Schenker package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Schenker to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Schenker may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Schenker might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Schenker package is "returned" in tracking, contact the sender or Schenker customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Schenker policies and circumstances.

Why does the Schenker parcel tracking timeline indicate that my order cannot be found?

When your Schenker parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Schenker system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Schenker yet. Tracking should appear shortly.

Schenker
Company information

About Schenker

Schenker is a global logistics provider offering a wide range of transportation and logistics services. With a presence in over 130 countries, Schenker specializes in air, land, and sea freight, contract logistics, and supply chain management. The company is known for its expertise in providing efficient and reliable logistics solutions to various industries, including automotive, electronics, healthcare, and more. Schenker's commitment to innovation and customer satisfaction has made it a trusted partner for businesses worldwide.


Founded 1872
Country Germany
Avg. delivery 1-20d

How to contact Schenker?

If you are experiencing issues with the delivery process managed by Schenker, please do not hesitate to contact their customer support.

Headquarters Schenker, Neuss, Germany [email protected] Phone: +49020187814990

How long does it take for Schenker to deliver a shipment?

Schenker provides various delivery options depending on the specific requirements of the shipment. The delivery time for a Schenker shipment varies based on multiple factors such as the origin and destination locations, the type of service chosen, and any additional services requested. To ensure accurate and up-to-date information regarding delivery times, it is advisable to contact Schenker directly or refer to their official website for specific details.

Schenker offers a range of delivery services tailored to meet the diverse needs of customers. Some of the common types of delivery options provided by Schenker include:

  • Standard Delivery: This is the most commonly used shipping option, offering a reliable and cost-effective solution. The delivery time for standard shipments may differ based on the distance and accessibility of the destination.
  • Express Delivery: For time-sensitive shipments that require quicker transit times, Schenker offers express delivery services. This ensures that goods are delivered promptly within a specified timeframe, typically ranging from next-day to a few days depending on the distance.
  • Freight Services: Schenker specializes in freight transportation and provides a variety of freight services such as full truckload (FTL) and less than truckload (LTL) options. These services are designed to efficiently transport larger or heavier shipments that may require specialized equipment or handling.
  • Air Freight: For urgent and long-distance shipments, Schenker offers air freight services. Leveraging their extensive network of global partners and airlines, Schenker ensures speedy delivery across international borders.
  • Value-added Services: Schenker understands that customers often require additional services to manage their shipments effectively. These services may include customs clearance, insurance, shipment tracking, warehousing, and distribution.

The cost of shipping with Schenker is influenced by several factors, including the size and weight of the shipment, the chosen service level, the distance traveled, and any additional services requested. It is important to note that prices can also vary based on market conditions and any applicable surcharges or fees. To obtain accurate pricing information for a particular shipment, it is advisable to contact Schenker directly or consult their official website for a detailed quote.

Please remember that information regarding delivery timeframes and costs should always be verified with Schenker as they may be subject to change and can vary depending on specific circumstances.

What does a Schenker tracking number looks like?

A Schenker tracking number typically consists of a combination of letters and numbers. The exact format may vary depending on the country and type of service used. However, in most cases, a Schenker tracking number is around 11 to 20 characters long.

For example, an international shipment with Schenker may have a tracking number such as "SB123456789DE". In this example, the "SB" prefix represents the carrier code for Schenker, followed by a combination of numbers and letters unique to the specific shipment. The final "DE" indicates that the shipment is destined for Germany.

It's important to note that Schenker tracking numbers can be used to track and trace your shipment's progress throughout its journey. You can enter the tracking number on the Schenker website or through other tracking platforms to get real-time updates on the location and status of your package.

By using the tracking number, you can monitor the movement of your shipment, check estimated delivery dates, and ensure that your package is reaching its intended destination. Schenker's tracking system provides valuable information, allowing you to stay informed and plan accordingly for the receipt of your goods.

More information about Schenker

Schenker is a global transportation and logistics company that has a rich history founded by Gottfried Schenker in Vienna, Austria, the company initially started as a freight forwarding business specializing in merchandise transportation via rail. Over the years, Schenker expanded its operations and offerings, establishing itself as a key player in the logistics industry.

In the early 20th century, Schenker extended its services to include air and ocean freight transportation, keeping up with the evolving needs of the market. The company grew rapidly, building an extensive network of offices and warehouses across Europe and later around the world. Schenker's commitment to innovation and customer satisfaction played a crucial role in its development, allowing it to adapt to changing market demands and technological advancements.

During the latter half of the 20th century, Schenker underwent significant expansion and diversification. The company acquired several logistics and transportation companies, further expanding its global reach and service portfolio. Schenker's growth strategy included entering strategic partnerships and collaborations to enhance its capabilities in different regions and industries.

Today, Schenker is recognized as one of the world's leading providers of integrated logistics solutions. The company operates in numerous countries and offers a comprehensive range of services, including air freight, ocean freight, land transportation, contract logistics, supply chain management, customs brokerage, and e-commerce solutions. With its extensive network of offices, warehouses, and distribution centers, Schenker provides seamless end-to-end logistics solutions to a wide range of industries, including automotive, healthcare, technology, retail, and more.

Schenker operates through several operating units, each specializing in specific areas of logistics and transportation. These units work together to provide integrated, tailored solutions to meet the unique needs of its customers. Some of the key operating units of Schenker include:

  • Air Freight: Schenker's air freight division handles the transportation of goods via air cargo. With a global network of airlines, dedicated air cargo hubs, and specialized handling facilities, Schenker ensures efficient and reliable air freight services.
  • Ocean Freight: Schenker's ocean freight division manages the transportation of goods via sea routes. Leveraging its extensive partnerships with major shipping lines, Schenker offers flexible solutions for full container loads (FCL) and less-than-container loads (LCL).
  • Land Transportation: The land transportation unit of Schenker focuses on road and rail freight services. Leveraging a robust fleet of trucks, trailers, and rail assets, Schenker ensures seamless door-to-door transportation across various regions.
  • Contract Logistics: Schenker's contract logistics division provides comprehensive supply chain solutions tailored to the specific needs of its customers. This unit helps optimize warehousing, distribution, and inventory management processes, ensuring increased efficiency and cost-effectiveness.
  • Supply Chain Management: Schenker's supply chain management unit focuses on end-to-end visibility, control, and optimization of supply chain operations. By leveraging advanced technologies and expertise, Schenker helps businesses streamline their supply chains and achieve greater operational efficiency.

Schenker operates in numerous countries around the world, providing logistics services to customers across industries. Some of the key operating countries where Schenker has a strong presence include Germany, United States, China, United Kingdom, Canada, Australia, Mexico, France, Sweden, and the Netherlands. However, Schenker's global network extends far beyond these countries, enabling it to serve customers in virtually any corner of the globe.

Common shipment tracking statuses

Status Description
The shipment is out for delivery. The package is with the delivery person for delivery.
The shipment is at the consignee's location. The package is at the receiver's address.
The shipment is out for collection. The package is ready to be picked up.
The shipment has been delivered to the terminal shipper. The package has been delivered to the transportation center.
The shipment was not delivered. The delivery of the package failed.
Customs clearance for the shipment has been completed. The package has been cleared by customs.
Customs clearance for the shipment has started. The customs process for the package has started.
The shipment was not collected. The package was not picked up.
The shipment was picked up by the consignee. The receiver picked up the package.