Track your package

Russian Post tracking

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How to track my Russian Post package?

Ordertracker provides a simple solution to track your Russian Post packages. To begin, you'll need a Russian Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Russian Post package in real time.

Where can I find my Russian Post tracking number?

Finding your Russian Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Russian Post package moving in the package tracking history?

Dealing with a Russian Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Russian Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Russian Post customer service or the sender can help resolve shipping delays.

When I track my Russian Post package, why does it show as "returned"?

If you're tracking your Russian Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Russian Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Russian Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Russian Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Russian Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Russian Post package is "returned" in tracking, contact the sender or Russian Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Russian Post policies and circumstances.

Why does the Russian Post parcel tracking timeline indicate that my order cannot be found?

When your Russian Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Russian Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Russian Post yet. Tracking should appear shortly.

Russian Post
Company information

About Russian Post

Russian Post, also known as Pochta Rossii, is the national postal operator of the Russian Federation. It provides a wide range of postal and logistics services, including domestic and international mail delivery, express delivery, and financial services. With its extensive network of post offices and distribution centers across Russia, Russian Post plays a crucial role in connecting individuals and businesses across the country. The company is committed to delivering mail and packages efficiently and securely, contributing to the development of Russia's communication and logistics infrastructure.


Founded 1992
Country Russia
Avg. delivery 3-24d

How to contact Russian Post?

If you are experiencing issues with the delivery process managed by Russian Post, please do not hesitate to contact their customer support.

Headquarters Russian Post, Moscow, Russia [email protected] Phone: +74959562067

How long does it take for Russian Post to deliver a shipment?

Russian Post provides different delivery services with varying timeframes depending on the destination and the chosen service. The delivery time for domestic shipments within Russia typically ranges from 2 to 10 working days, depending on the distance between the sender and recipient. However, it is important to note that these are just estimated timeframes and actual delivery times may vary due to factors such as weather conditions, customs procedures, and the efficiency of local postal administrations.

International shipments sent by Russian Post can take significantly longer to arrive, as they are subject to customs regulations and processing times in both the origin and destination countries. The delivery time for international shipments can vary from several days to several weeks or even months, depending on the specific destination and the chosen shipping service.

Russian Post offers a variety of delivery services to cater to different needs and preferences. These services include:

  • Regular Mail: This is the standard and most economical service offered by Russian Post. It is suitable for sending non-urgent documents, letters, and small packages domestically and internationally.
  • EMS (Express Mail Service): EMS is a faster and more reliable service provided by Russian Post. It ensures expedited delivery of documents and parcels domestically and internationally. EMS shipments are given priority handling and tracking capabilities, allowing customers to monitor their packages throughout the delivery process.
  • Registered Mail: This service provides a higher level of security and includes tracking capabilities. It is recommended for valuable documents or items that require proof of delivery.
  • Courier Services: Russian Post also offers courier services for domestic and international shipments. This service provides faster and more secure delivery through direct handover to the recipient. The courier service is typically more expensive but offers added convenience and speed.
  • Additional Services: Russian Post provides additional services such as cash on delivery, insured shipments, and package consolidation for online shoppers who want to consolidate multiple purchases into a single shipment. These services provide added convenience and security for customers.

The cost of shipping with Russian Post depends on several factors, including the weight, dimensions, destination, and chosen service. Domestic shipping within Russia is generally more affordable compared to international shipping due to shorter distances and fewer customs requirements.

International shipping costs can vary significantly depending on the destination and the selected service. The cost is usually calculated based on the weight, size, and destination of the package. Additionally, additional services such as insurance, tracking, and special handling can incur additional fees.

To determine the exact cost of shipping, it is advisable to visit the official website of Russian Post or contact their customer service. Here, customers can access a postage calculator by entering the relevant shipment details to obtain an estimate of the shipping cost based on their specific requirements.

What does a Russian Post tracking number looks like?

A Russian Post tracking number consists of a combination of letters and digits. The tracking number generally starts with two letters, followed by nine digits, and ends with two more letters. The first two letters indicate the type of service used for shipping. For instance, "CP" represents Registered Mail, "LC" represents International Registered Small Packet, "RA" represents International EMS, and so on. The nine-digit numerical sequence in the middle of the tracking number is a unique identifier for the specific shipment. The final two letters typically indicate the country code of the originating postal service.

For example, a Russian Post tracking number might look like CP123456789RU, where "CP" refers to Registered Mail, "123456789" is the unique identifier, and "RU" stands for Russia as the country code. It is important to note that tracking numbers for Russian Post may vary in length and format, depending on the type of service used and other factors.

More information about Russian Post

Russian Post has a rich historical background, tracing its origins back to the early 18th century. In 1714, the office of the Master of Posts was created in Russia by Tsar Peter the Great. This marked the inception of the postal service in the country, aimed at facilitating communication and the delivery of important documents.

Over the years, the Russian postal system went through various developments and reforms. In 1801, the postal service was organized into a unified network under the leadership of the Ministry of Internal Affairs. During this time, efforts were made to improve efficiency and expand the routes covered by the postal service.

In the late 19th century, significant advancements were made in the Russian postal system. The introduction of new technologies such as telegraph and telephone services revolutionized communication, enabling faster delivery and real-time transmission of messages.

In 1992, following the dissolution of the Soviet Union, the Russian Federation established the State Unitary Enterprise Russian Post as the successor to the Soviet postal service. This marked a new chapter for the postal system in Russia, with a focus on modernization and international integration.

Russian Post operates through a comprehensive network of divisions and units, ensuring efficient delivery of postal services throughout the vast territory of Russia. Some of the key operating units of Russian Post include:

  • Central Postal Administration: This division oversees the overall management and coordination of Russian Post's activities. It is responsible for formulating policies, prioritizing strategic initiatives, and overseeing administrative functions.
  • Mail Processing Centers: Russian Post has several mail processing centers strategically located across the country. These centers handle the sorting, processing, and distribution of mail, ensuring timely delivery to both domestic and international destinations.
  • Retail Network: Russian Post operates an extensive retail network comprising post offices, branches, and specialized service points. These retail outlets offer a wide range of postal services, including sending and receiving mail, selling postal products, and providing financial services.
  • Logistics and Transportation: To support its operations, Russian Post manages an extensive logistics and transportation network. This includes a fleet of vehicles for mail transportation, as well as partnerships and agreements with airlines, railway operators, and other logistics providers.

While Russian Post primarily operates within Russia, it also offers international postal services to various countries around the world. The exact list of operating countries may vary and is subject to change based on bilateral agreements and ongoing developments.

Russian Post maintains partnerships and collaborations with numerous postal administrations globally to ensure the efficient exchange of mail and parcels. It also participates in international postal organizations and initiatives to facilitate cross-border communication and delivery.

Through its international operations, Russian Post enables individuals and businesses to send and receive mail, packets, and parcels to and from a wide range of destinations, fostering global connectivity and facilitating trade.

Common shipment tracking statuses

Status Description
The transport has been completed. The process of transporting the shipment is fully finished.
The shipment has been forwarded to the carrier. The shipment has been sent onward to the transportation company.
The shipment has been released from the custom house. The shipment has cleared customs and is now available for further processing.
The shipment has arrived at the transit office exchange. The shipment has arrived at the intermediate transfer point.
The shipment has arrived at the inward office exchange. The shipment has arrived at the receiving location.
The shipment has arrived at the post office. The shipment has arrived at the local postal facility.
The shipment has been delivered to its destination. The shipment has arrived at the final recipient's location.
The shipment has arrived at the delivery office. The shipment has arrived at the local delivery facility.
The shipment is being processed by the postal operator. The mail carrier is currently sorting or handling the shipment.
The operator has received the shipment. The person responsible for handling shipments has received the shipment.
The mail has arrived at its destination. The mail has reached the final recipient's location.
The mail has arrived at the carrier facility. The mail has arrived at the transportation company's facility.
The shipment has been sent with payment to customs. The sender has paid the necessary fees and the shipment has been forwarded to customs.
The shipment has been sent with a customs notification. A notification has been sent to customs regarding the shipment.
The shipment has been handed over for delivery. The shipment has been passed to the department responsible for its final delivery.
The shipment has been handed over to customs. The shipment has been given to customs officials for inspection.
The shipment has been registered. The shipment has been logged or recorded in the system.
The transportation of the shipment is underway. The shipment is currently being transported.
The shipment has been released. The shipment is no longer being held and is available for further processing.
The shipment has been prepared for shipment from its origin. The sender has prepared the shipment and it is ready to be sent from its original location.
The shipment has been released from the custom house and handed over for delivery. The shipment has cleared customs and is now ready to be delivered to the final recipient.
The shipment has arrived at customs. The shipment has reached the department responsible for assessing import or export duties.
The shipment has arrived at the local distribution center. The shipment has reached the local warehouse where shipping operations are centralized.
The shipment has departed from the local distribution center. The shipment has left the local warehouse where shipping operations are centralized.
The sorting of the shipment is complete. The shipment has been categorized according to delivery routes or final destinations.
The tracking number has been assigned to the shipment. The shipment has been given a unique identifier for tracking purposes.
Data from the trading platform has been received. Information related to the shipment has been received from the online trading or e-commerce platform.
The customs process is complete. The shipment has fulfilled all requirements and procedures set by customs.