RPX tracking

What is RPX?

RPX, also known as RPX Express or RPX One Stop Logistics, is an Indonesian carrier and logistics provider specializing in parcel delivery and supply chain services for e-commerce. Founded in 1985 under the name Republic Express, the company began operations as a local partner of FedEx in Indonesia, a collaboration that continues today. Over the decades, RPX has established itself as a major player in Southeast Asian logistics, offering comprehensive solutions ranging from domestic express delivery to international shipments to more than 220 countries and territories.

RPX's history reflects a constant commitment to development and innovation. During the 2000s, the company even operated its own cargo airline, Republic Express Airlines, which operated from 2001 to 2010 to ensure domestic and regional connections in Asia. This initiative strengthened the group's air transport capabilities and allowed it to acquire valuable expertise in rapid goods handling. RPX was thus the first logistics provider in Indonesia to offer regular air freight service, operating two Boeing 737-200 aircraft with a capacity of 14.5 tons each at that time.

As it expanded, RPX joined the Lenton Group, a logistics conglomerate based in Hong Kong with operations in 39 countries worldwide. This integration marked a strategic turning point for the Indonesian company, allowing it to benefit from a global network and leading partnerships. In the 2010s, La Poste Group, through its GeoPost/DPDgroup parcel subsidiary, and Japan Post entered Lenton's capital, supporting RPX Express expansion into new markets. In December 2009, DPDgroup acquired a 25% stake in Lenton, and in 2019, the French group strengthened this alliance by becoming majority shareholder.

• Founding date: 1985, under the name Republic Express, as an exclusive FedEx partner in Indonesia
• Parent company: Lenton Group, of which GeoPost/DPDgroup (La Poste Group) has been majority shareholder since 2019
• Headquarters: RPX Center Building, Jl. Ciputat Raya No. 99, Pondok Pinang, Jakarta Selatan 12310, Indonesia
• Workforce: More than 1,700 employees distributed across more than 40 cities throughout Indonesia
• Coverage: Presence in 39 countries via Lenton Group network, delivery to more than 220 countries and territories
• Strategic partner: FedEx Express for Indonesia, Japan Post for Japan, DPDgroup for Europe

RPX's market positioning is based on its expertise acquired over nearly four decades in express logistics and its network of leading international partnerships. The company distinguishes itself through its ability to offer integrated solutions covering the entire logistics chain, from first-mile pickup to final delivery. Its membership in the Lenton Group and alliances with major postal operators such as La Poste and Japan Post give it a significant competitive advantage for cross-border flows related to e-commerce.

Which countries does RPX deliver to?

RPX has a particularly extensive distribution network covering Asia, Europe and many other regions of the world. Through its offices and agents present in dozens of countries, the carrier is able to route parcels to more than 220 international destinations, thus offering near-global coverage for e-commerce shipments and professional express deliveries.

In Indonesia, its home market, RPX ensures a logistics presence in more than 40 cities throughout the archipelago. This complete national coverage allows the carrier to offer express delivery services throughout the Indonesian territory, from major metropolitan areas such as Jakarta, Surabaya or Bandung to more remote regions of the different islands. RPX's territorial network in Indonesia is one of its main assets, particularly for same-day or next-day delivery services.

Internationally, RPX relies on the infrastructure of the Lenton Group and its strategic partners to extend its geographic reach. RPX's operational headquarters within the Lenton Group is located in Hong Kong, a strategic location at the crossroads of logistics flows in Asia-Pacific. From this central platform, RPX coordinates shipments to major global e-commerce markets.

• Indonesia: Complete coverage of the archipelago with presence in more than 40 cities, including all major urban centers and island areas
• Asia-Pacific: Delivery to China, Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Vietnam, Hong Kong, Taiwan and Australia
• Europe: Distribution via the DPDgroup network throughout European Union countries and beyond, including France, Germany, United Kingdom, Spain, Italy and Benelux countries
• North America: Delivery to the United States and Canada via local partners in the network
• Rest of world: Coverage of more than 220 countries and territories through agreements with national postal operators and regional correspondents

In Europe, RPX relies on DPDgroup's infrastructure, La Poste Group's parcel network, to ensure final distribution in many European countries. This collaboration allows the Indonesian carrier to benefit from DPD's territorial network and pickup points for last-mile deliveries. Similarly, in Japan, the partnership with Japan Post provides RPX with privileged access to the Japanese postal distribution network, renowned for its efficiency and reliability.

For more distant destinations or emerging markets, RPX uses a network of correspondents and regional partners. This hybrid approach combining in-house infrastructure and local partnerships allows the carrier to maintain uniform service standards while adapting to the specifics of each market. ezCountry services, such as ezChina or ezJapan, illustrate this strategy by offering turnkey shipping solutions to specific destinations, including customs clearance and local distribution via established partners.

What are RPX's shipping services and delivery times?

RPX offers a complete range of logistics services adapted to the different needs of shippers, whether urgent express deliveries or economical shipments. The carrier's offering covers both domestic shipments within Indonesia and international shipments to the rest of the world, with varying service levels meeting the speed, reliability and budget requirements of each customer.

For domestic shipments within Indonesia, RPX has developed a range of express services to meet all levels of urgency. These services include a money-back guarantee in case of non-compliance with announced timelines, demonstrating the carrier's commitment to service quality. All domestic services operate door-to-door and combine air and ground transport depending on destinations.

• SDP - Same Day Package: Same-day delivery service guaranteeing parcel delivery before 23:59. Ideal for urgent shipments requiring same-day delivery, this service uses a combination of air and ground transport to ensure timely delivery.
• MDP - Midday Package: Express service with guaranteed delivery before 12:00 the next day. This option is suitable for professional shipments requiring early morning receipt for immediate processing.
• NDP - Next Day Package: Next-day delivery service with commitment to deliver before 20:00. Available to certain destination cities, this service offers a good balance between speed and cost.
• RGP - Regular Package: Standard service covering the entire Indonesian territory with a delivery time of 1 to 7 business days. This option is suitable for less urgent shipments to all destinations in the archipelago.
• HWP - Heavy Weight Package: Service dedicated to bulky and heavy parcels at economical rates. Using primarily ground transport, this service serves Java, Bali and Sumatra with a minimum fee applicable from 20 kg.
• ECP - Economy Package: Economical service offering competitive rates while maintaining delivery commitment throughout Indonesia. Minimum rate applies from 10 kg.
• HCP - Hand Carry Package: Premium service with parcel accompaniment by dedicated courier. Particularly suited to important documents or valuable items requiring special handling and enhanced security.

For international shipments, RPX offers comprehensive solutions covering the entire shipment journey from first-mile collection to final delivery. The IBS (International Business Service) service allows shipping to 243 destination countries in Asia, Australia, Africa, Europe and America, with particular focus on 19 priority countries benefiting from optimized timelines.

International delivery times vary depending on the destination and service type selected. For express shipments to Asia and Europe, average delivery times are between 3 and 7 business days depending on the destination country. Shipments to North America typically arrive within 1 to 2 weeks. These timelines can be affected by customs clearance procedures, local public holidays or exceptional weather conditions.

The carrier also offers specialized solutions for goods requiring special handling. RPX is notably authorized to transport Class 9 dangerous goods, including lithium batteries, in compliance with international air transport regulations. This capability represents a significant advantage for shippers of electronic or technological products.

What are RPX's rates and maximum dimensions accepted?

RPX applies a pricing policy that varies depending on the service type chosen, parcel weight, dimensions and final destination. As with most express carriers, rates are calculated on the basis of actual weight or volumetric weight, whichever is higher, for billing purposes. This method takes into account both the mass and bulk of parcels in transport vehicles and aircraft.

Exact rates are generally not published online and depend on commercial agreements negotiated with each professional customer. RPX primarily serves businesses and e-commerce players, offering personalized rate cards based on shipment volumes and shipment frequency. Private individuals wishing to ship occasionally can visit one of the approved drop-off points (Authorized Ship Centers) distributed across the Indonesian territory to get a quote and ship their parcel.

Regarding weight and dimension restrictions, RPX applies precise limits to ensure safe handling and optimal transport of parcels. These limits vary depending on the service chosen and the transport mode used.

• Maximum weight per parcel: 50 kg for most domestic services (SDP, NDP, RGP, HWP, ECP). This limit applies per parcel unit, allowing the shipment of multiple parcels within the same shipment.
• Minimum billed weight: Some services apply a minimum weight for pricing. The Economy Package (ECP) service charges a minimum of 10 kg, while the Heavy Weight Package (HWP) applies a minimum of 20 kg.
• Dimensions: Exact dimensional limits are not systematically published and may vary depending on the service. It is recommended to contact RPX customer service for large shipments to verify eligibility and obtain a personalized quote.
• Volumetric weight: Volumetric weight calculation takes into account parcel dimensions (length x width x height in centimeters) divided by a standard volumetric factor. The billed weight corresponds to whichever is higher between actual weight and volumetric weight.

For international shipments, additional restrictions may apply depending on the destination countries and local customs regulations. Certain goods are subject to specific prohibitions or limitations, notably perishable food products, non-authorized dangerous materials, items of exceptional value or articles subject to particular regulatory controls.

RPX accepts the transport of Class 9 dangerous goods according to IATA classification, which includes lithium batteries under certain conditions. This capability distinguishes the carrier from many competitors who refuse such goods due to associated regulatory and safety constraints. Shippers wishing to send products containing lithium batteries must nevertheless comply with the specific declaration and packaging procedures required by international regulations.

What are RPX's delivery options?

RPX offers different delivery options allowing recipients and shippers to choose the most appropriate reception method for their needs. The company has developed its services to offer maximum flexibility, whether for professional deliveries requiring personal receipt or for individuals wishing to pick up their parcels according to their availability.

Home or business delivery constitutes the main distribution method for RPX shipments. The carrier ensures door-to-door deliveries throughout the Indonesian territory and to international destinations covered by its network. In Indonesia, deliveries can be made every day of the week, including Saturday, depending on geographic areas and the service type chosen.

• Home delivery: Standard service for parcel delivery to the address indicated by the shipper. The recipient or a person present at the address can receive the parcel by signing the delivery receipt.
• Business delivery: For professional shipments, delivery can be made to the recipient business premises during business hours. A delivery receipt is generally required.
• Pickup service: RPX offers a collection service at the shipper's address. Pickup can be scheduled via customer service or online tools provided to professional customers.
• Approved drop-off points: A network of Authorized Ship Centers allows shippers to deposit their parcels at collection partner points distributed throughout Indonesia.

For deliveries in Europe made via the DPDgroup network, recipients can benefit from flexibility options offered by the local partner. This may include delivery to DPD Pickup points, automated locker deposit or rescheduling delivery according to services available in the destination country.

RPX provides its professional customers with digital tools to effectively manage their shipments. The hub-ez platform is the main portal for regular shippers, offering shipment preparation features, label printing, customs declaration and centralized tracking. API and EDI interfaces also allow direct integration with e-commerce site order management systems, thus automating shipment creation and delivery status updates.

RPX's notification system allows recipients to track their parcel in real time. Each key shipment stage generates a status update, visible on the carrier's tracking website. Professional shippers can also configure automatic notification sending via email or SMS to their end customers, thus improving purchase experience and reducing customer service inquiries.

What should I do if my RPX parcel is lost or damaged?

In case of a problem with an RPX shipment, whether a lost, damaged or missing content parcel, it is important to act quickly to assert your rights and obtain compensation. RPX has a claims procedure allowing shippers and recipients to report incidents and request compensation in case of proven damage.

The first step is to contact RPX customer service as soon as the problem is discovered. For damaged parcels, it is essential to report the incident at the time of receipt if possible, by raising reservations with the delivery person and documenting the damage with photographs. For undelivered or presumed lost parcels, you should wait for the maximum delivery time provided for the service chosen before initiating a formal claim.

• Timeframe to report damage: Visible damage must be reported immediately upon parcel receipt. For damage discovered upon opening, the claim must be made as soon as possible.
• Timeframe to report loss: A claim for undelivered parcel can generally be filed after the provided delivery time has been exceeded, allowing for reasonable margin for any exceptional delays.
• Documents to provide: The shipment tracking number, detailed description of contents and their value, photographs of damage if applicable, original commercial invoice attesting to the value of goods.
• Evidence preservation: It is recommended to keep the original packaging and damaged goods until the investigation is closed, as RPX may request a physical inspection of the parcel.

For shipments made through the FedEx partnership in Indonesia, claims procedures generally follow FedEx international standards. Claims for damage or missing content must be filed within 21 calendar days following delivery, while claims for non-delivery or loss must be submitted within 9 months of the shipment date. All supporting documentation must be submitted within this same 9-month period.

RPX offers supplementary insurance options for valuable shipments. This additional coverage allows obtaining compensation higher than the standard liability limitations of the carrier in case of loss. It is advisable for shippers of valuable goods to subscribe to this insurance when creating the shipment to benefit from optimal protection.

Compensation awarded by RPX is calculated on the basis of the declared value of goods, within the limits provided by the carrier's general conditions of sale. In the absence of supplementary insurance, compensation is generally capped according to applicable international transport conventions. Claims processing may take several weeks while the carrier conducts its internal investigation and verifies the elements provided by the claimant.

Does RPX handle international shipments and customs procedures?

RPX is a recognized specialist in international shipments and offers complete handling of customs procedures for cross-border shipments. Thanks to its expertise acquired since 1985 and partnerships with major postal operators such as La Poste and Japan Post, the carrier is able to support its customers through all stages of export and import, from parcel collection to final delivery abroad.

RPX's international service covers more than 220 countries and territories worldwide. The company offers different routing solutions to optimize timelines and costs according to each shipper's needs. Shipments can transit via direct flights for priority destinations or be routed through intermediate sorting centers for secondary destinations, with a combination of postal and commercial customs clearance depending on circumstances.

• ezDistribution: International shipping solution optimized for e-commerce, combining different routing and customs clearance options depending on destinations.
• ezChina: Dedicated service for shipments to China, including customs clearance and local distribution via established partners on the Chinese market.
• ezJapan: Turnkey solution for shipments to Japan, relying on strategic partnership with Japan Post for final delivery.
• ezWorld: Comprehensive range of cross-border shipping services covering more than 190 destinations, in partnership with national postal operators.
• IBS - International Business Service: Express international service covering 243 countries with focus on 19 priority destinations benefiting from optimized timelines.

Handling customs procedures is an essential aspect of RPX's international activity. The carrier has expertise in export and import customs clearance, allowing fluent passage through customs of goods. Depending on the service type and nature of shipments, RPX can perform customs clearance via simplified postal procedures or via conventional commercial customs clearance.

Shipping documents required for an international shipment vary depending on the destination and nature of goods. Generally, shippers must provide a commercial invoice detailing the nature, quantity and value of goods, as well as precise content description for customs declarations. RPX supports its professional customers in preparing these documents via its hub-ez platform, which automatically generates the necessary customs forms.

Customs duties and import taxes are generally the responsibility of the final recipient, unless otherwise agreed between shipper and recipient. RPX informs recipients of any duties and taxes to be paid before delivery. The carrier can also offer DDP (Delivered Duty Paid) delivery solutions for certain destinations, where customs duties are prepaid by the shipper to simplify receipt by the final recipient.

Customs clearance timelines can vary from a few hours to several days depending on destination countries, the volume of goods to be processed by local customs services and the complexity of required procedures. RPX communicates on any delays related to customs clearance via its tracking system, allowing shippers and recipients to monitor the progress of their shipments even during customs clearance phases.

How to contact RPX?

RPX provides its customers and recipients with several contact channels to answer questions, process claims and support users in their shipping procedures. The carrier's customer service is available 24 hours a day, 7 days a week, guaranteeing permanent assistance regardless of time zone.

The preferred contact channel for RPX is its WhatsApp service, accessible via the virtual assistant RANI. This service provides quick answers to common questions, tracking parcels, scheduling pickups or reporting issues. Using WhatsApp facilitates exchanges and allows keeping a history of conversations for request follow-up.

• WhatsApp: 0811 7798 800 (RANI virtual assistant, available 24/7)
• Phone: 021 759 11 800 or toll-free 0-800-1-888-900
• Email: [email protected] for general inquiries and customer service
• Website: www.rpx.co.id for parcel tracking, service information and contact form
• Online tracking: tracking.rpxonline.com to track international shipments via RPX Online network

For professional customers, RPX offers dedicated support through assigned business contacts. Companies wishing to establish a logistics partnership can contact the sales team via the form on the website or visit directly the company's headquarters in Jakarta.

RPX's headquarters is located at RPX Center Building, Jl. Ciputat Raya No. 99, Pondok Pinang, Jakarta Selatan 12310, Indonesia. This center brings together management functions, central customer service and commercial teams. For parcel drop-off or pickup operations, a network of approved centers (Authorized Ship Centers) is available in many Indonesian cities.

Social networks are also a communication channel with RPX. The company is present on Instagram (@rpx_id) and LinkedIn, where it shares news about its services and can respond to user inquiries. These platforms allow you to stay informed of RPX service developments and any disruptions affecting services.

Understanding tracking statuses

When you track an RPX parcel online, different statuses may appear to indicate the progress of your shipment through the logistics network. Each status corresponds to a specific stage of the delivery process, from initial pickup to final delivery. Here are the main statuses and their meaning: