RPX tracking

Logistics for online commerce from Indonesia in 1985

RPX Express is a carrier and logistics provider specializing in parcel delivery and supply chain services for online commerce. The RPX brand originated in Indonesia, where the company (then known as Republic Express) began its operations in 1985 as a local partner of FedEx. During the 2000s, RPX even operated its own cargo airline to provide domestic and regional connections in Asia. This airline, Republic Express Airlines, operated from 2001 to 2010, strengthening the group's air transport capabilities at the time.

As it expanded, RPX broadened its offerings beyond Indonesia to become an international logistics player. The company joined the Lenton Group, a logistics group based in Hong Kong, to leverage a global network and strategic partnerships. In the 2010s, the La Poste Group (via its parcel subsidiary DPDgroup) and Japan Post acquired stakes in Lenton, supporting RPX Express's expansion into new markets. In 2019, DPDgroup strengthened this alliance by becoming the majority shareholder of Lenton. These capital and commercial partnerships marked an important milestone in RPX's history, transforming the company into a truly global e-commerce logistics division while building on its roots and expertise acquired since its inception.

Network and geographical coverage

RPX Express has an extensive distribution network covering Asia, Europe, and other regions of the world. Through its offices and agents in dozens of countries, the company is able to deliver parcels to over 190 international destinations. RPX's operational headquarters within the Lenton Group is located in Hong Kong, a strategic location at the crossroads of logistics flows in the Asia-Pacific region. From there, RPX manages transit sorting centers connecting major global e-commerce markets.

In Europe, RPX relies on the infrastructure of DPDgroup (La Poste Group's parcel network) to ensure final distribution in many European countries. Similarly, in Japan, the partnership with Japan Post allows RPX to benefit from the local postal network for "last mile" deliveries. Thanks to these strong local relays, RPX can offer wide geographical coverage while maintaining consistent service standards. The network also integrates regional correspondents and partners to serve emerging or hard-to-reach markets, ensuring a logistics presence on all major online commerce routes.

Logistics services and solutions

RPX Express offers a comprehensive range of logistics services, tailored to the needs of e-commerce and international express shipments. Its core business is express parcel delivery, both domestically in certain markets and internationally abroad. Several levels of express service exist to meet the requirements of each shipment: from economical standard service for regular parcels to ultra-fast delivery options dedicated to urgent or sensitive shipments. For example, RPX offers specific solutions for goods requiring special handling, such as bulky parcels or dangerous goods (including lithium batteries and other regulated products), to ensure secure transport in compliance with international standards.

In parallel with express parcels, RPX has developed customized logistics services for e-commerce players. Under the commercial name "ezCommerce", the company groups several complementary offers. The ezDistribution offer is dedicated to international shipments: it offers various cross-border shipping solutions, optimizing routing paths (direct flights, sorting center routing, etc.) and combining postal and commercial customs clearance modes when necessary. Some ezDistribution services are specialized by destination (e.g., ezChina or ezJapan) to provide e-merchants with turnkey solutions to these countries, including customs clearance and local distribution through partners. Furthermore, the ezWarehousing offer concerns warehousing and fulfillment (order preparation). RPX thus provides warehouses and distribution centers where customers' goods can be stored, then prepared and shipped on demand. These warehousing services rely on a warehouse management system (WMS) allowing customers to monitor their stocks and order movements in real-time. Finally, RPX offers reverse logistics (returns) solutions. Thanks to its network, the company manages the return of parcels returned by online buyers, offering a simplified and integrated return process for e-commerce sites and marketplaces.

Clientele and target market

Historically a partner of major express transport players, RPX Express has gradually shifted towards the e-commerce market, which today constitutes its main clientele. The company positions itself as a B2B provider, offering services to businesses shipping goods rather than individual shippers. Its typical clients include:

• Online sales sites and e-merchants regularly shipping orders to international customers.
• Marketplaces and e-commerce platforms that need to unify shipments from multiple sellers and offer reliable tracking to end buyers.
• Third-party logistics (3PL) players or integrators wishing to rely on RPX's network for certain segments of their flows.
• More generally, companies with needs for fast parcel delivery or international distribution, seeking a flexible solution to ship to a large number of countries.

With the rise of cross-border online commerce, RPX has adapted its offer to meet the high expectations of end e-buyers (fast delivery, tracking visibility, easy returns). RPX's solutions are designed to be integrated into its clients' online sales systems, to automate post-sale logistics as much as possible. This e-commerce-focused positioning allows RPX Express to stand out from traditional carriers while complementing their networks with specialized services.

Logistics partnerships and alliances

To provide its services on a global scale, RPX Express relies on several strategic partnerships with major industry operators. One of RPX's historical partnerships is its role as FedEx's representative in Indonesia: since 1985, RPX has been FedEx's local licensee, handling FedEx shipments in Indonesia, which has allowed it to develop expertise in international express delivery from the outset.

Internationally, RPX's integration into the Lenton Group was accompanied by the entry of national postal partners into its capital. The La Poste Group (France), via its parcel subsidiary GeoPost/DPDgroup, is now a majority shareholder and a major ally. In practice, this partnership allows RPX to rely on DPD's ground network and relay points in many European countries, improving the quality and speed of last-mile deliveries in Europe. For its part, Japan Post (the national postal service of Japan) has also been a shareholder of Lenton since 2014. This alliance provides RPX with privileged access to the Japanese distribution network and facilitates logistics exchanges between Japan and the rest of the world.

In terms of air transport, RPX benefits from the legacy of the Lenton Group, which was historically a partner of Cathay Pacific Cargo. Since 1989, Lenton Group has acted as a general sales agent (GSA) for Cathay Pacific's express mail services, which has contributed to the establishment of reliable air links for RPX's international shipments. Although RPX no longer operates its own aircraft fleet, the company uses the cargo capacities of partner airlines (such as Cathay Pacific and other major carriers) to quickly transport parcels worldwide. Additionally, RPX collaborates with various local carriers and partner warehouses to complete its logistics chain where it does not have a direct presence, ensuring end-to-end service through a well-established network of alliances.

Logistics infrastructure and operations

RPX Express manages its logistics operations by combining its own infrastructure and partner resources. The company has sorting centers and logistics platforms in its main markets in Asia and Europe. For example, Hong Kong serves as a central sorting center to consolidate shipments from or to the Asia-Pacific region, while in Europe, regional platforms (often connected to the DPD/Chronopost network) handle the redistribution of parcels within the European Union. Additionally, RPX relies on strategically placed warehouses linked to its ezWarehousing offer, where it stores and prepares orders on behalf of its e-commerce clients before shipment.

In terms of transport modes, RPX uses a multimodal approach to efficiently transport parcels. Air transport is preferred for long distances and urgent deliveries: international parcels are grouped and loaded onto commercial flights of its partner airlines to the destination sorting centers. For certain flows of bulky or less urgent goods, RPX also offers sea freight or consolidated cargo solutions, allowing for reduced shipping costs while ensuring tracking. Once shipments arrive in the destination country, ground distribution takes over. RPX can mobilize its own fleet of utility vehicles in countries where it is directly present (for example, in Indonesia, where RPX operates a domestic delivery network), or delegate the last mile to a trusted local partner (national post, courier network, etc.) when more appropriate.

The process of handling an RPX shipment follows well-defined steps to ensure speed and reliability. It all starts with the pickup or drop-off of the parcel by the sender: RPX organizes the pickup at the client's address or receives the parcel at one of its centers. The parcel is then transported to the regional sorting center, where it is registered in the system and consolidated with other shipments destined for the same region. After sorting, it generally transits through a main platform (e.g., Hong Kong for Asia or a major European airport) where it is loaded onto the main transport mode (cargo plane or other). During its international journey, the parcel goes through export and import customs formalities in the destination country. RPX ensures customs clearance by relying either on simplified postal procedures or on classic express clearance, depending on the chosen service and the nature of the shipment.

Once customs are cleared, the parcel is injected into the local network of the destination country. At this stage, if it is a shipment covered by a partnership (e.g., an e-commerce parcel to be delivered in France), it may be handed over to the partner's network (Chronopost/DPD) while remaining tracked in the RPX system. The last mile is then carried out to the final recipient's address. In case of absence or constraint, the parcel may be dropped off at a collection point or post office for pickup. Finally, when the parcel is delivered to the recipient, the delivery is confirmed in the system. Throughout these operations, each key step (pickup, departure from sorting center, arrival in the country, out for delivery, etc.) is subject to a tracking status, ensuring transparent traceability from start to finish.

Shipment tracking and technologies

RPX Express provides its clients and recipients with efficient online tracking tools to monitor the progress of deliveries in real-time. Each shipped parcel receives a unique tracking number (or AWB, Air Waybill), which allows the shipment to be identified in the system. The format of this tracking number may vary depending on the service: often it is a series of numbers (e.g., a 12-digit number), sometimes combined with letters. In some markets, shipments managed via RPX may use a code starting with RPX followed by numbers, indicating that they transit through the RPX network. In any case, this number, communicated to the sender and recipient, serves as a key to access tracking information.

The RPX website (online tracking platform) allows users to check the current status of a parcel and its movement history with just a few clicks. Simply enter the tracking number to get the latest updates: for example, pickup confirmation, current location (departure, transit, arrival sorting center), out for delivery, etc., up to final delivery confirmation. The platform is continuously updated as the parcel progresses and barcodes are scanned at different stages.

For professional shippers, RPX also offers technological tools facilitating the integration of tracking into their own systems. The RPX sorting center-ez software suite serves as an all-in-one portal for clients: it not only allows for shipment preparation (label printing, customs declaration, etc.) but also for tracking all parcels shipped via a unified dashboard. API and EDI interfaces are available to directly connect the RPX system to clients' e-commerce sites or order management software. This allows, for example, the automatic update of delivery statuses on the seller's online store or the sending of tracking notifications to final recipients. Thanks to these digital solutions, RPX integrates the technological dimension at the heart of its offer, making shipment tracking both transparent and easily exploitable by its professional clients.

RPX Express tracking statuses