Track your package

Relais Colis tracking

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How to track my Relais Colis package?

Ordertracker provides a simple solution to track your Relais Colis packages. To begin, you'll need a Relais Colis tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Relais Colis package in real time.

Where can I find my Relais Colis tracking number?

Finding your Relais Colis tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Relais Colis package moving in the package tracking history?

Dealing with a Relais Colis package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Relais Colis or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Relais Colis customer service or the sender can help resolve shipping delays.

When I track my Relais Colis package, why does it show as "returned"?

If you're tracking your Relais Colis package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Relais Colis package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Relais Colis to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Relais Colis may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Relais Colis might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Relais Colis package is "returned" in tracking, contact the sender or Relais Colis customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Relais Colis policies and circumstances.

Why does the Relais Colis parcel tracking timeline indicate that my order cannot be found?

When your Relais Colis parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Relais Colis system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Relais Colis yet. Tracking should appear shortly.

Relais Colis
Company information

About Relais Colis

Relais Colis is a French shipping carrier that specializes in parcel delivery services. With a strong network of pickup and drop-off points across France, Relais Colis offers convenient and reliable shipping solutions for individuals and businesses. Their services include domestic and international parcel delivery, tracking capabilities, and flexible delivery options. Relais Colis is known for its commitment to customer satisfaction and efficient delivery services.


Founded 1984
Country France
Avg. delivery 1-20d

How to contact Relais Colis?

If you are experiencing issues with the delivery process managed by Relais Colis, please do not hesitate to contact their customer support.

Headquarters Relais Colis, Noisiel, France [email protected] Phone: n/a

How long does it take for Relais Colis to deliver a shipment?

Relais Colis is known for its efficient and timely delivery service. The duration of the shipment largely depends on the distance and the specific delivery option chosen by the customer. Relais Colis offers several types of delivery services tailored to meet diverse customer needs. These options are designed to provide convenience and flexibility. Here are some of the different types of delivery that Relais Colis offers:

  • Standard Delivery: Relais Colis provides a standard delivery service for both national and international shipments. The delivery time for national shipments usually ranges from 2 to 5 working days, while international shipments may take slightly longer, depending on the destination.
  • Express Delivery: For customers who require expedited delivery, Relais Colis offers an express delivery service. With this option, customers can expect faster shipping times, typically between 24 to 48 hours for national shipments. International express delivery may vary depending on the country of destination.
  • Home Delivery: Relais Colis understands the importance of convenience, and therefore, provides a home delivery service. Customers can choose to have their shipments delivered directly to their doorstep instead of picking them up from a designated collection point. Home delivery times are usually similar to standard or express delivery, depending on the chosen service.
  • Pick-up at a Relay Point: Relais Colis specializes in distributing packages through its extensive network of Relay Points. Customers have the convenience of selecting a nearby pickup location from a vast network of affiliated shops, supermarkets, and other designated points. This option is particularly beneficial for individuals who prefer or need to collect their package at a specific time or location.

The cost of a Relais Colis shipment varies based on factors such as the weight of the package, destination, delivery service chosen, and any additional services requested. While specific pricing details can be obtained through the Relais Colis website or by contacting their customer support, it is important to note that Relais Colis strives to provide competitive pricing while maintaining the highest level of service quality.

Customers can also take advantage of specific offers or discounts that Relais Colis periodically promotes, allowing them to save on shipping costs. It is advisable to check for any ongoing promotions or special rates on the official website to optimize costs.

Overall, Relais Colis offers a range of delivery options with varying transit times to cater to different customer requirements. The flexibility of choice and the efficiency of their services contribute to Relais Colis' reputation as a reliable and customer-oriented shipping carrier.

What does a Relais Colis tracking number looks like?

A Relais Colis tracking number is a unique combination of numbers and letters that is assigned to each shipment for tracking purposes. The format of a tracking number can vary depending on the service used and the country of origin. Generally, a Relais Colis tracking number consists of a series of digits followed by a combination of letters and digits. For example, in France, a typical Relais Colis tracking number may look like "12AB3456789CD". It's important to note that tracking numbers can be case-sensitive, so it's recommended to enter the tracking number exactly as provided to ensure accurate tracking information. The tracking number allows customers to monitor the progress of their shipments in real-time, providing updates on the location and estimated delivery date of the package. By using the Relais Colis website or the dedicated tracking portal, customers can easily track their shipments using the provided tracking number.

More information about Relais Colis

Relais Colis is a well-established and prominent shipping carrier that has a rich history spanning several decades. Its story began in France in 1984 when it was founded with the aim of providing reliable and efficient parcel delivery services to businesses and individuals. Over the years, Relais Colis has evolved to become one of the leading carriers in the country, renowned for its extensive network and exceptional customer service.

Relais Colis operates through a comprehensive network of operating units that enable it to efficiently handle parcel deliveries. These operating units are strategically located across different regions and cities, ensuring widespread coverage and timely delivery. Each operating unit consists of a dedicated team of professionals who are experts in logistics and transportation, working to ensure that every parcel is handled with utmost care and delivered to its destination safely and on time.

Originally founded in France, Relais Colis has expanded its operations beyond its home country and established a strong presence in various other countries. Today, it operates in several European countries, including but not limited to:

  • France: Relais Colis has an extensive network and customer base in its home country. It serves numerous cities and regions across France, providing a wide range of delivery services.
  • Spain: Relais Colis has successfully expanded its operations to Spain, catering to the parcel delivery needs of businesses and individuals in various Spanish regions.
  • Portugal: Relais Colis has also expanded its presence in Portugal, offering reliable parcel delivery services to customers across the country.
  • Belgium: As part of its growth strategy, Relais Colis has extended its operations to Belgium, effectively serving commercial and residential customers throughout the country.
  • Luxembourg: Relais Colis also operates in Luxembourg, providing valuable parcel delivery services to individuals and businesses in different regions.

In addition to these countries, Relais Colis has a continuous focus on expanding its presence and extending its operations to other European nations, aiming to offer its exceptional services to a wider customer base.

Relais Colis continues to grow and adapt to the ever-changing needs of the logistics industry, employing innovative solutions and advanced technologies to provide efficient and reliable parcel delivery services. With its strong history, robust operating units, and expanding presence in multiple countries, Relais Colis is well-equipped to meet the demands of modern e-commerce and logistics, making it a trusted and preferred choice for both businesses and individuals seeking seamless parcel transportation.