Track your package

Real tracking

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How to track my Real package?

Ordertracker provides a simple solution to track your Real packages. To begin, you'll need a Real tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Real package in real time.

Where can I find my Real tracking number?

Finding your Real tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Real package moving in the package tracking history?

Dealing with a Real package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Real or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Real customer service or the sender can help resolve shipping delays.

When I track my Real package, why does it show as "returned"?

If you're tracking your Real package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Real package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Real to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Real may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Real might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Real package is "returned" in tracking, contact the sender or Real customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Real policies and circumstances.

Why does the Real parcel tracking timeline indicate that my order cannot be found?

When your Real parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Real system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Real yet. Tracking should appear shortly.

Real
Company information

About Real

Real is a leading ecommerce company based in Germany. With a wide range of products including groceries, electronics, household items, and more, Real offers convenient online shopping experiences to its customers. The company focuses on providing high-quality products at competitive prices, ensuring customer satisfaction. Real's user-friendly website and mobile app make it easy for customers to browse and purchase items. With a strong presence in Germany, Real continues to expand its reach and deliver exceptional service to its growing customer base.


Founded 1992
Country Germany
Avg. delivery 1-20d

How to contact Real?

If you are experiencing issues with the delivery process managed by Real, please do not hesitate to contact their customer support.

Headquarters Real, Düsseldorf, Germany [email protected] Phone: n/a