Track your package

Rakuten tracking

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How to track my Rakuten package?

Ordertracker provides a simple solution to track your Rakuten packages. To begin, you'll need a Rakuten tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Rakuten package in real time.

Where can I find my Rakuten tracking number?

Finding your Rakuten tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Rakuten package moving in the package tracking history?

Dealing with a Rakuten package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Rakuten or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Rakuten customer service or the sender can help resolve shipping delays.

When I track my Rakuten package, why does it show as "returned"?

If you're tracking your Rakuten package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Rakuten package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Rakuten to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Rakuten may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Rakuten might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Rakuten package is "returned" in tracking, contact the sender or Rakuten customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Rakuten policies and circumstances.

Why does the Rakuten parcel tracking timeline indicate that my order cannot be found?

When your Rakuten parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Rakuten system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Rakuten yet. Tracking should appear shortly.

Rakuten
Company information

About Rakuten

Rakuten is a leading Japanese e-commerce company that was founded in 1997. It has evolved into a global marketplace offering a wide range of products and services. Rakuten operates various online platforms, including Rakuten Ichiba, which is one of the largest e-commerce sites in Japan. The company provides a diverse selection of products, including electronics, fashion, home goods, books, and more. Rakuten also offers services such as travel booking, digital content, and financial services. With its commitment to customer satisfaction and loyalty, Rakuten has gained popularity both domestically and internationally. It continues to expand its presence in the global e-commerce market, providing a seamless shopping experience to millions of users worldwide.


Founded 1997
Country Japan
Avg. delivery 7-90d

How to contact Rakuten?

If you are experiencing issues with the delivery process managed by Rakuten, please do not hesitate to contact their customer support.

Headquarters Rakuten, Tokyo, Japan [email protected] Phone: n/a