Raben tracking
How to track my Raben package?
To track a Raben package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Raben tracking number?
The Raben tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Raben package moving in the package tracking history?
When your Raben package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Raben customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Raben package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Raben customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Raben parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Raben package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Raben. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Raben customer service for assistance.
About Raben
Raben Group is a leading European logistics service provider, offering comprehensive transport, warehousing, and value-added services. With a presence in over 13 countries, Raben specializes in providing efficient and sustainable logistics solutions tailored to the needs of its customers. The company's extensive network, advanced technology, and dedicated workforce enable it to deliver reliable and cost-effective transportation and supply chain solutions. Raben's commitment to innovation, customer satisfaction, and environmental responsibility has made it a trusted partner for businesses across various industries.
How to contact Raben?
If you are experiencing issues with the delivery process managed by Raben, please do not hesitate to contact their customer support.
What is Raben?
Raben Group is a major player in transport and logistics in Europe, specializing in integrated solutions for supply chains across various sectors. Founded in 1931 by the Raben family in Meddo/Winterswijk in the Netherlands, this family-owned company built its success on solid expertise in road transport before gradually developing a comprehensive logistics offering. Today, the group represents one of the densest distribution networks in Central and Eastern Europe, with a presence now extending to seventeen European countries.
Raben Group's headquarters is located in Veghel, the Netherlands, from where the group's strategic operations are coordinated. With more than ninety years of experience in the sector, the company has evolved to meet the growing needs of its industrial and commercial clients. The range of services offered includes international road transport, domestic distribution, contractual warehouse logistics, maritime and air freight, intermodal transport combining road and rail, and specialized services for fresh and refrigerated products under the Fresh Logistics brand.
- Founded: 1931, in Meddo/Winterswijk in the Netherlands, by the Raben family
- Headquarters: Veghel, Netherlands
- Workforce: More than 12,000 employees across Europe
- Annual Revenue: More than 2 billion euros annually
- Annual Volume: Approximately 17.5 million shipments transported annually
- Infrastructure: More than 170 sites and over 2 million square meters of warehouses
Raben Group's market positioning is based on a balance between extended geographic coverage, high service quality, and the ability to adapt to specific sector requirements. The company serves both large industrial groups and medium-sized companies with complex logistics needs. Road transport represents approximately 65% of the group's revenue, followed by contractual logistics at 13%, full and intermodal transport at 9%, and fresh product logistics at 7%.
Over the decades, Raben Group has consolidated its position through a targeted external growth strategy. In 2011, the group acquired German Road Network as well as Wincanton's operations in the Czech Republic, Hungary, Poland, and Slovakia. Between 2014 and 2016, several acquisitions in Germany strengthened the group's network, notably including Raben Logistic Germany, HRL Eurocargo, Balter Group, Spedition Weisshaupt, GS Frachtlogistik, Peter Spedition, and Scheffler Spedition. More recently, in 2024, the Swiss company Sieber joined the group, allowing Raben to establish its presence in the Swiss market under the Raben Sieber AG brand.
Which countries does Raben deliver to?
Raben Group has a particularly dense logistics network covering a large part of Europe. The carrier's geographic coverage now extends to seventeen European countries, with domestic and cross-border operations enabling efficient connections between the continent's main economic zones. This pan-European presence is one of the group's major assets for companies with international logistics flows.
Raben's network covers primarily Central, Eastern, and Northern Europe. The Netherlands, the company's country of origin, serves as the central hub for all operations. Germany represents a key market with particularly developed infrastructure, including several strategically positioned EuroHubs. Poland is another pillar of the network, with cross-dock terminals recently expanded in Cholerzyn and Kalisz, and a new terminal opened in Białystok.
- Western Europe: Netherlands, Germany, Austria, Switzerland (since 2024 via Raben Sieber AG), Italy
- Central Europe: Poland, Czech Republic, Slovakia, Hungary
- Southeast Europe: Romania, Bulgaria, Greece (with daily connections recently established)
- Baltic States: Lithuania, Latvia, Estonia
- Eastern Europe: Ukraine
- Recent Expansion: Turkey (market entry in 2025)
The network architecture is based on a system of EuroHubs strategically positioned across Europe. These central platforms are located in Sarstedt, Rokycany, Legnica, Mönchengladbach, Fellbach, and Aichach. They ensure direct connections between different countries, minimizing intermediate transshipments and optimizing delivery times. Thanks to this network, Raben offers more than 600 direct daily groupage connections, transporting more than 243,000 shipments per month.
Cross-border connections are planned along regular logistics corridors enabling stabilized transport times. The recent introduction of daily links to Greece strengthened the European network, offering connections between that country and six key markets: the Czech Republic, Slovakia, Hungary, Romania, Bulgaria, and Austria. This expansion illustrates Raben's strategy to connect peripheral economic zones to major European logistics corridors.
For destinations beyond its own network, Raben Group relies on partnerships with other carriers and freight forwarders. Maritime and air freight services extend coverage internationally, particularly in Europe-Asia exchanges. The group offers comprehensive services for China-Europe-China transport via the Trans-Siberian railway, as part of the One Belt One Road initiative.
What are Raben's services and delivery times?
Raben Group offers a comprehensive range of transport services adapted to different logistics needs of businesses. The offering is organized around several segments: groupage for fractional shipments, partial loads for intermediate volumes, full loads for direct flows, and specialized services for sensitive products. This diversity allows the carrier to meet the varied requirements of its clients, whether for urgent deliveries or regularly planned flows.
The groupage service is the core of Raben Group's activity. It is intended for shippers with single or palletized shipments requiring collection, sorting at a platform, and redistribution to multiple destinations. This service benefits from the dense network of EuroHubs and more than 600 direct daily connections, guaranteeing competitive delivery times across Europe. Shipments are intelligently consolidated to optimize vehicle fill rates while preserving shipping speed.
- Groupage Transport: Single and palletized shipments with collection, sorting, and multi-destination distribution
- Partial Loads: Intermediate volumes with loading optimization to reduce costs
- Full Truck Loads (FTL): Direct transport without transshipment, with agreed time slot
- Intermodal Transport: Road-rail combination for long-distance flows with reduced carbon footprint
- Fresh Logistics: Transport of fresh and refrigerated products with temperature control
- ADR Transport: Handling of dangerous goods with trained drivers and compliant equipment
Delivery times vary depending on the type of service and destination. For domestic shipments in Germany or Poland, delivery times are generally between one and two working days. International shipments across Europe typically require between two and five working days for main destinations, depending on distance and logistics constraints. For more distant links or peripheral areas, delivery times may extend from five to ten working days.
The ETA (Estimated Time of Arrival) parameter integrated into the tracking system allows customers to know in real time the estimated arrival time of their shipments. This functionality improves delivery predictability and facilitates planning of receiving operations on the recipient's side. Field teams ensure reporting of any anomalies that could impact delivery times, whether due to road conditions, weather, or access difficulties to the delivery site.
For recurring and planned flows, Raben offers regular transport schemes with stabilized passage schedules. Companies can thus integrate Raben deliveries into their daily operations with great reliability. EDI (Electronic Data Interchange) exchanges between the group's systems and those of clients enable anticipation of dock operations and preparation of collections before the physical arrival of vehicles.
What are Raben's rates and maximum dimensions accepted?
Raben Group's transport rates are established on a case-by-case basis depending on the characteristics of each logistics flow. Unlike consumer parcel carriers, Raben does not publish a standardized rate sheet. Prices are calculated according to several parameters: the weight and dimensions of the shipment, the destination, the type of service chosen, the frequency of shipments, and any additional services. This approach optimizes costs based on each client's actual needs.
To obtain a quote, companies must contact Raben Group directly via the official website or their commercial contact. The group offers regular and daily international connections at optimized prices, particularly attractive for companies with regular volumes. Framework contracts allow benefiting from preferential pricing terms over time, with visibility on logistics costs.
- Factors Affecting Rate: Weight, dimensions, destination, service type, frequency, additional services
- Standard Pallets: EUR pallets (80x120 cm) and industrial pallets (100x120 cm) are accepted
- Groupage Transport: Suitable for shipments from a few parcels to several pallets
- Partial Loads: For volumes from a few pallets to a half-truck
- Full Loads: Capacity of a standard semi-trailer (approximately 33 EUR pallets)
Regarding maximum dimensions and weight, Raben Group has a varied fleet capable of handling different types of goods. Vehicles with hydraulic lifts are deployed for urban distribution and deliveries requiring ground unloading. Standard road sets and high-volume trailers enable transport of voluminous goods on long-distance routes. Box trailers and semi-trailers are adapted to specific securing constraints.
For dangerous goods subject to ADR regulations, Raben Group applies applicable legal provisions. Drivers are specially trained, vehicles equipped with required safety devices, and loading and marking procedures strictly regulated. ADR packaging groups (I, II, and III depending on hazard level) determine the transport conditions applicable to each product type.
Proper preparation of shipments plays an essential role in successful transport execution. Goods must be properly packaged, stabilized, and securable. Pallets must have a uniform base with controlled overhang and tight wrapping. Labeling must include the complete address of the recipient, order references, identification of the handling unit, and applicable regulatory mentions. Proper packaging facilitates sorting, reduces processing time at platforms, and limits damage risks.
What are Raben's delivery options?
Raben Group offers various delivery options adapted to the operational constraints of recipients. Flexibility is a major strength of the carrier in meeting the varied requirements of industrial, commercial, and logistics sites. Available options allow adjusting delivery arrangements based on the specific needs of each recipient, whether constrained schedules, regulated access, or specific reception procedures.
Standard delivery is performed at the recipient's site during usual business hours. Distribution routes are organized by geographic sectors to ensure regular coverage of dense areas as well as lower-density areas. Drivers have the necessary information to identify the correct unloading dock and comply with access procedures specific to each site.
- Delivery to Site: Delivery to the recipient's dock during business hours
- Appointment Delivery: Time slot agreed with the recipient for demanding sites
- Availability at Terminal: Pickup possible at the destination Raben agency
- Delivery with Notice: Prior contact of the recipient before vehicle arrival
- Delivery Rescheduling: Possibility to postpone delivery to a later date
- Access Constraint Management: Consideration of traffic restrictions and imposed time windows
Appointment delivery is offered to recipients with strict requirements regarding reception schedules. This is notably the case for industrial sites with limited dock capacity, stores subject to urban delivery constraints, or large retail platforms imposing specific time slots. Route planning incorporates these parameters to ensure passage compliant with site expectations.
If delivery is not possible during the first attempt, several options are offered to the recipient. A new attempt can be scheduled on an agreed date, or the shipment can be made available at the nearest Raben agency for pickup by the recipient. Passage notifications allow the recipient to track shipment progress and anticipate delivery.
The myRaben system provides clients a dedicated space to manage their shipments. Through this platform, it is possible to track shipments in real time, access transport documents, consult estimated arrival time, and obtain digitized proof of delivery. Automatic alerts notify contacts of any deviation from the planned transport schedule or delivery difficulties requiring action.
What should I do if my Raben package is lost or damaged?
In case of loss or damage to a Raben shipment, a regulated claims procedure allows asserting rights and obtaining compensation if applicable. Responsiveness in reporting the incident is essential to facilitate case processing. Raben Group has dedicated teams for after-sales service to handle anomalies and support clients through their procedures.
When damage is discovered upon receipt, it is imperative to file precise and detailed reservations on the delivery receipt at the moment of handover. These reservations must describe the exact nature of observed damage: burst packaging, broken product, missing item found, etc. The absence of written reservations can compromise the admissibility of subsequent claims, as the carrier may argue that merchandise was accepted without comment.
- Step 1: Make precise reservations on the delivery receipt in case of visible damage
- Step 2: Contact Raben customer service as soon as possible with the tracking number
- Step 3: Confirm reservations in writing within three working days (registered mail recommended)
- Step 4: Provide supporting documents: purchase invoice, photos of damage, delivery receipt
- Step 5: Keep merchandise and packaging in their current condition for possible inspection
For shipments declared lost, the carrier conducts an internal search of its various sites and platforms. This investigation typically lasts between ten and twenty-one days depending on procedures. After this period without locating the shipment, it is officially declared lost and the compensation process can begin.
Compensation in case of loss or damage is governed by the provisions of the CMR Convention for international road transport. This convention limits the carrier's liability to an amount calculated based on the weight of the merchandise, generally less than its actual commercial value. For valuable shipments, it is recommended to take out supplementary insurance covering the declared value of goods.
Claims must be filed within the timeframes provided in general terms and conditions, generally within twenty days following delivery or expected delivery date in case of significant delay. To contact the claims service, customers can use the form available on the Raben Group website or contact their local agency directly. The shipment tracking number is essential to enable rapid case identification.
Does Raben handle international shipments and customs procedures?
Raben Group supports its clients in international transport operations, including exchanges with third countries requiring customs procedures. The group has the expertise and processes necessary to manage regulatory aspects related to border crossing outside the European Union. This capability is particularly important for companies with flows to or from countries such as Switzerland, Turkey, or Ukraine.
Within the Schengen area and the European Union, goods circulate freely without customs procedures. Flows between different countries in the Raben network within the EU thus benefit from maximum fluidity. However, certain declaration obligations remain, particularly for intra-community exchanges exceeding certain statistical thresholds.
- Intra-EU Flows: Free circulation without customs clearance, only statistical declarations according to thresholds
- Flows with Third Countries: Support with export and import procedures
- Required Documents: Commercial invoice, packing list, customs declaration, specific certificates depending on products
- EORI Number: Mandatory for companies performing import/export operations outside the EU
- Customs Regime: Determination of tariff classification, origin, and value of merchandise
For exchanges with countries outside the European Union, Raben Group supports customs clearance operations through procedures covering case preparation, liaison with customs authorities, and monitoring of inspections. Information relating to goods, their origin, and value must be accurate and complete to avoid delays during customs clearance.
Tracking statuses reflect progress of customs procedures throughout the process. Clients can thus see when their shipment is awaiting clearance, when procedures are being processed, and when they are finalized. If a document is missing or additional information is required by authorities, the system signals the request to enable rapid regularization.
Customs duties and import taxes are generally borne by the recipient, unless otherwise agreed between the parties. The amount of these duties depends on the tariff classification of products, their origin, and declared value. For goods subject to specific regulations (health, plant, technical standards), additional inspections and certifications may be required.
As part of its maritime and air freight services, Raben Group also offers solutions for intercontinental exchanges. China-Europe-China transport via the Trans-Siberian railway illustrates the group's ability to orchestrate complex logistics flows involving multiple transport modes and successive customs regimes.
Understanding tracking statuses
When you track a Raben package online, different statuses may appear. Here are the main statuses and their meaning:
| Status | Description |
|---|---|
| Shipment data received | The shipment information has been received by the system and preparation can begin |
| Transport order registered | The transport request has been validated and integrated into operational planning |
| Pickup planned | Collection of the shipment from the shipper is scheduled for a defined date |
| Pickup notice sent | Information about the planned passage has been communicated to relevant contacts |
| Pickup completed at shipper | The shipment has been taken into charge by the driver at the agreed location |
| Shipment collected by driver | The shipment is on board the vehicle and en route to the origin terminal |
| Shipment received at origin terminal | The shipment has arrived at the origin platform for inspection and sorting |
| Shipment registered in system | The shipment has been scanned and now appears in tracking with all its information |
| Documentation compliance check completed | Documents and declared data have been verified and validated |
| Packaging integrity check completed | Visual condition and stability of packaging have been checked before transit |
| Shipment labeled and identified | Tracking labels have been applied and validated for further transport |
| Sorting completed at origin terminal | Sorting has been completed and shipment is ready for assignment to transport line |
| Loading on long-distance line completed | Shipment is loaded on the planned overnight or transit link to its destination |
| Departure from origin terminal | The vehicle has left the origin site with the shipment on board |
| Arrival at transit platform | Shipment has arrived at the intermediate sorting center where transshipment occurs |
| Unloading at sorting center completed | Shipment has been unloaded and registered at sorting center for redirection |
| Transshipment to new line completed | Shipment has switched lines to continue its journey to final destination |
| Departure from sorting center | The vehicle has left the sorting center with the shipment on board |
| Arrival at destination terminal | Shipment has arrived at the agency in charge of final delivery to recipient |
| Shipment awaiting route planning | Shipment is queued to be integrated into a delivery route |
| Shipment in delivery preparation | Order is being prepared for local distribution |
| Shipment in delivery | Distribution vehicle is en route to deliver shipment to recipient |
| Delivery completed | Shipment has been successfully delivered to recipient at agreed location |
| Proof of delivery available | Signed proof of delivery is accessible in digital form in the system |
| Partial delivery completed | Part of the units has been delivered, remainder follows another route |
| Delivery not completed | Delivery could not be finalized and corrective action is underway |
| Delivery could not be completed as recipient was unavailable | No one was present to receive the shipment when the delivery driver arrived |
| Delivery could not be completed due to incorrect address | Address is incorrect or incomplete, correction is necessary to proceed |
| Delivery not completed access impossible | Access to recipient site was blocked or unauthorized at time of passage |
| Delivery postponed at recipient's request | A new delivery date has been requested and planning will be adjusted |
| New delivery date organized with recipient | A time slot has been confirmed in agreement with recipient |
| Delivery not completed and shipment available for pickup | Shipment can be picked up at the agency or location indicated by carrier |
| Shipment ready for pickup | Shipment is available and awaiting pickup by recipient |
| Shipment not picked up | Shipment is still awaiting pickup within the allowed timeframe |
| Delivery vehicle incident | A technical problem on the vehicle prevented delivery, rescheduling is underway |
| Delay due to road conditions | Traffic disruptions have delayed shipment routing |
| Delay due to weather conditions | Unfavorable weather conditions have caused a shift in delivery timing |
| Operational delay at agency | An operational issue has shifted shipment processing at the agency |
| Delivery not completed due to customs clearance issues | Customs clearance is not complete and delivery is deferred until regularization |
| Customs clearance in progress | Customs procedures are being processed with the competent authorities |
| Customs clearance completed | Procedures are finalized and shipment can continue its journey |
| Shipment held for inspection | Additional inspection has been requested by authorities or operator |
| Address to confirm information required | Address clarifications are needed to schedule delivery |
| Shipment awaiting instructions | A decision from shipper or recipient is required to determine next steps |
| Shipment taken over by partner | A partner carrier is performing part of transport or distribution |
| Damage reported on packaging | Packaging damage has been noted and handling procedure is open |
| Repackaging completed | Shipment has been repackaged to continue transport safely |
| Missing item reported during sorting | An expected unit was not found during platform inspection |
| Delivery failure business closed | Recipient site was closed when delivery vehicle arrived |
| Shipment returned to shipper | Shipment has resumed direction to shipper in accordance with instructions received |
| Shipment in return to shipper | Return is underway and shipment is following network in reverse direction to origin |