Purolator tracking
How to track my Purolator package?
Ordertracker provides a simple solution to track your Purolator packages. To begin, you'll need a Purolator tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Purolator package in real time.
Where can I find my Purolator tracking number?
Finding your Purolator tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Purolator package moving in the package tracking history?
Dealing with a Purolator package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Purolator or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Purolator customer service or the sender can help resolve shipping delays.
When I track my Purolator package, why does it show as "returned"?
If you're tracking your Purolator package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Purolator package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Purolator to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Purolator may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Purolator might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Purolator package is "returned" in tracking, contact the sender or Purolator customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Purolator policies and circumstances.
Why does the Purolator parcel tracking timeline indicate that my order cannot be found?
When your Purolator parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Purolator system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Purolator yet. Tracking should appear shortly.
About Purolator
Purolator is a leading Canadian courier, freight, and logistics solutions provider. With over 60 years of experience, Purolator has established itself as a trusted name in the industry. The company offers a wide range of services including express shipping, freight forwarding, supply chain solutions, and e-commerce logistics. Purolator's extensive network and advanced technology enable efficient and reliable delivery across Canada and to over 210 countries worldwide.
How to contact Purolator?
If you are experiencing issues with the delivery process managed by Purolator, please do not hesitate to contact their customer support.
How long does it take for Purolator to deliver a shipment?
Purolator offers several delivery options, each with its own estimated delivery time. The delivery time may vary depending on the origin and destination of the shipment, as well as the chosen service level. Here are some of the common delivery options provided by Purolator:
- Purolator Express: This is the fastest shipping option offered by Purolator and is ideal for time-sensitive deliveries. For domestic shipments within Canada, Purolator Express typically delivers the next business day within major urban centers. Delivery to remote areas may take an additional day or two. For international shipments, the delivery time may vary depending on the destination country.
- Purolator Ground: This service is designed for non-urgent shipments and offers a cost-effective option. The estimated delivery time for Purolator Ground within Canada is typically 1-5 business days, depending on the distance between the origin and destination.
- Purolator Freight: Purolator also provides freight services for larger and heavier shipments. Delivery times for Purolator Freight may vary depending on the size, weight, and specific requirements of the shipment. It is recommended to contact Purolator directly to get accurate delivery time estimates for freight shipments.
Purolator offers various delivery options to meet different customer needs. Some of the notable options include:
- Signature Required: This option ensures that the recipient signs for the shipment upon delivery. It provides an added level of security and proof of delivery.
- Hold at Location: With this option, recipients can request to have their shipment held at a Purolator authorized location for pickup. This can be convenient for those who cannot receive the package at their designated address.
- Saturday Delivery: Purolator also offers Saturday delivery for both Express and Ground shipments, allowing customers to receive their packages over the weekend for an additional fee.
- Shipping Insurance: Purolator provides shipping insurance options to protect the value of the shipment. Customers can choose to purchase additional insurance to cover the contents of their package in case of loss or damage during transit.
The cost of shipping with Purolator is determined by various factors, including the weight, dimensions, origin, destination, and selected service level. Additionally, the type of delivery option and any additional services, such as insurance or delivery confirmation, may also impact the overall cost of the shipment.
To get an accurate cost estimate, it is recommended to use Purolator's online shipping calculator or contact their customer service. The online calculator allows users to input the shipment details and obtain an estimated cost based on their specific requirements. Users can also compare rates for different service levels to choose the most cost-effective option for their needs.
It's important to note that Purolator's shipping rates are subject to change, so it is advisable to confirm the latest rates at the time of shipment.
What does a Purolator tracking number looks like?
A Purolator tracking number consists of a combination of letters and numbers, typically ranging from 12 to 15 characters. The format of the tracking number may vary depending on the type of shipment being tracked. For domestic shipments within Canada, the tracking number usually begins with two letters (e.g., "ON") followed by nine digits and ends with two letters (e.g., "CA"). For international shipments, the format may differ, starting with two letters (e.g., "EE" for economy international) followed by nine digits and ending with two letters (e.g., "US" for United States). It is important to note that the specific format of Purolator tracking numbers may change over time, so it is advisable to refer to the official Purolator website for the most up-to-date information on tracking number format and usage.
More information about Purolator
Purolator is a leading shipping carrier with a rich history that dates back to 1960. The company was jointly established by the US-based air cargo company, Emery Worldwide, and Canadian Pacific Airlines. Originally, Purolator was created to provide an efficient and reliable courier service in Canada. Over the years, it has evolved into a global logistics provider, offering a wide range of transportation and supply chain management solutions.
In its early years, Purolator focused on expanding its domestic presence within Canada. It quickly became known for its commitment to customer service, reliability, and innovative shipping solutions. As the demand for cross-border trade grew, Purolator capitalized on this opportunity by establishing partnerships and strategic alliances with other international shipping companies.
In 1993, Purolator expanded into the United States market by acquiring Emery Worldwide. This acquisition helped Purolator gain access to an extensive network of air and ground transportation, strengthening its capabilities to serve customers on both sides of the border. The company continued to enhance its services, introducing advanced tracking systems, online shipping tools, and a comprehensive suite of supply chain solutions.
Today, Purolator operates as a subsidiary of Canada Post, the national postal service of Canada. It remains a prominent player in the shipping industry, providing reliable and efficient services to individuals, small businesses, and large corporations. With its extensive network and commitment to innovation, Purolator continues to adapt to the changing needs of the global market.
As a global logistics provider, Purolator operates through various business units and serves customers across multiple countries. Its operating units are strategically organized to cater to specific customer needs and industry requirements. Some of the key operating units of Purolator include:
- Purolator Express: This unit focuses on time-sensitive shipments and provides expedited delivery services both domestically and internationally.
- Purolator Freight: It specializes in less-than-truckload (LTL) and truckload freight services, offering flexible and cost-effective solutions for businesses of all sizes.
- Purolator International: This unit focuses on cross-border logistics and serves customers shipping between Canada and the United States. Purolator International helps businesses navigate the complexities of international trade, ensuring smooth customs clearance and efficient supply chain management.
- Purolator Supply Chain Solutions: This unit offers customized logistics solutions tailored to the unique needs of specific industries. It provides end-to-end supply chain management services, including warehousing, distribution, inventory management, and order fulfillment.
Purolator primarily operates in Canada and the United States, where it has an extensive network of distribution centers, sorting facilities, and delivery vehicles. Its operations cover both urban and rural areas, ensuring comprehensive coverage across these countries. Additionally, Purolator has partnerships and alliances with international shipping companies, enabling it to serve customers in other countries through its global network.
Please note that the specific operating units and countries may evolve over time as Purolator continues to expand its services and adapt to market demands. It is always recommended to refer to Purolator's official website or contact their customer service for the most up-to-date information on their operations.
Common shipment tracking statuses
| Status | Description |
|---|---|
| The shipment was delivered to the shipping desk. | The package has been received by the shipping office or desk |
| The shipment is currently out for delivery. | The package is on its way to be delivered |
| The shipment has arrived at the sorting facility. | The package has reached a facility for sorting before final delivery |
| There will be a delay in the service. | The delivery service will take longer than expected |
| The shipment was successfully delivered. | The package has been delivered and received |
| The delivery date has been changed. | The originally planned date for delivery has been changed |
| The receiver will be required to accept the delivery. | The person receiving the package will need to confirm receipt |
| The delivery was made to the receiver. | The package was handed to the recipient |
| The shipment was delivered to the reception. | The package was left at the reception desk or area |
| The shipment departed from the sorting facility. | The package has left the sorting facility and is on its way for delivery |
| The shipping label has been created. | A label with the delivery details has been made for the package |
| The shipment was delivered at the reception desk. | The package was left at the reception area |
| The shipment was left with security after delivery. | The package was given to a security personnel after delivery |
| The delivery was made to the shipping department. | The package was handed over to the delivery department |
| There is a delayed transit to the destination. | There is a delay in shipping to the final destination |
| The shipment was delivered and left with the security. | Received and left with the security |
| The shipment was delivered successfully. | The package has been successfully received |
| The shipment is currently in progress. | The shipping process is ongoing |
| The shipment is scheduled for delivery next. | The package is next in line for delivery |
| There is an update for the receiver. | New information is available for the person receiving the package |
| The shipment has been delivered. | Package has been delivered successfully |
| There are delays in transit due to connection issues. | Package delivery is delayed due to problems along the route or with transport connections |
| The shipment was delivered, but sent back. | The package was delivered but later returned |
| The parcel was successfully delivered. | The package has been delivered successfully |
| The shipment was dropped off. | Package was left at a specific location by the delivery service |
| The shipment was delivered successfully. | The package has been successfully received |
| The shipment was transferred to the shipping center and is awaiting confirmation. | The package has been sent to a shipping center and is awaiting verification |
| The shipment is delayed due to sorting. | There's a delay in delivery due the package being in the sorting process |
| The shipment has been returned to the sender. | The package has been sent back to the original sender |
| The shipment may not be delivered. | There's a possibility that the package will not be delivered |
| The delivery has been made as per the order. | Delivery was completed as per the instructions in the order |
| This is an international shipment. | The package is being shipped from one country to another |
| The shipment was returned to the sender. | The package has been sent back to the original sender |
| The shipment is available for the receiver to pick up. | The package can be picked up by the recipient |
| The delivery address has been updated. | The location where the package is to be delivered has been changed |
| The address number is updated. | The house or building number for delivery has been corrected or changed |
| The shipment has arrived at the international gateway for export processing. | The package has reached a location where it will be processed for international shipping |
| There is a delay in the transit due to routing issues. | The package transportation is delayed due to problems with the route |
| The customer will be contacted to arrange delivery. | The recipient will be called or messaged to plan when and where the package will be delivered |
| The shipment was delivered at the mailbox. | The package was left at the recipient's mailbox |
| The shipment was transferred to an authorized agent. | The package has been handed over to someone approved to deal with it |
| The shipment was returned to the sender. | The package has been sent back to the original sender |
| The delivery date for the delivery has been updated. | The scheduled day for delivery has been changed |
| The delivery has been scheduled for the next day. | The package will be delivered the following day |
| There is a delay in the transit. | Delivery of the package is taking longer than expected |
| The shipment is currently in transit. | The package is on its way |
| The shipment has arrived at the export facility. | The package has reached a location where it will be processed for overseas shipping |
| The shipping label, with references, has been created for the office. | A delivery label, with references, has been made for the business premises |
| The shipping label, with references, has been created for the store. | A delivery label, with references, has been made for the retail location |
| The item is being returned to the sender. | The package is being sent back to the initial sender |
| The apartment or unit number has been updated. | The apartment or suite number for delivery has been updated |
| The delivery address is being updated. | The place where the package will be delivered is being changed |
| The shipment was delivered successfully. | The package has been received without any issues |
| The delivery arrangement was successful. | The plan for delivery was completed without problems |