Purolator tracking

What is Purolator?

Purolator is one of Canada's leading parcel and freight carriers, specializing in express messaging services and integrated logistics. Founded on December 5, 1960 as Trans Canadian Couriers Ltd, this Canadian company began operations with only two employees in the eastern part of the country, initially focusing on Ontario and Quebec. Over the decades, Purolator has developed into a major player in parcel transportation across Canada, now handling over one million parcels daily.

Purolator's history is marked by several significant transformations. In 1967, the company was acquired by Purolator Filters, an American manufacturer of automotive filters, officially adopting the name in 1973 as "Purolator Courier Ltd". The name Purolator derives from the English expression "Pure Oil Later", referencing the parent company's historical activities in oil filter manufacturing. In 1987, the company came back largely under Canadian control when Canada Post acquired 91% of its capital, marking the beginning of a new era for the carrier.

Since then, Purolator has continuously modernized and innovated to meet growing market demands. In 1993, the company launched its first website, paving the way for online shipping services. In 1997, it became the first Canadian courier to offer parcel pickup requests via the Internet through its Purolink platform. That same year, Purolator introduced same-day delivery services, available 24 hours a day and 7 days a week on certain strategic routes.

• Date of establishment: December 5, 1960, as Trans Canadian Couriers Ltd in Toronto, Ontario
• Parent company: Canada Post owns 91% of the capital, with the remaining 9% distributed among Rainmaker Investments Ltd (approximately 7%) and various minority shareholders
• Headquarters: Mississauga, Ontario, in the greater Toronto area
• Workforce: Over 14,000 employees across Canada, including administrative staff, sorting agents, delivery drivers, and operations managers
• Daily volume: Over one million parcels collected and delivered daily across the entire network

In 2019, Purolator announced an ambitious $1 billion investment plan over five years to modernize and expand its logistics network. This program notably enabled the inauguration in 2021 of a new national sorting center covering more than 40,000 m² near Toronto, equipped with state-of-the-art automation technologies. The company has also invested in expanding its vehicle fleet, integrating sustainable transportation solutions with several hundred electric vehicles deployed in major Canadian urban centers, including delivery vans, low-speed vehicles, and electric cargo bikes.

In which countries does Purolator deliver?

Purolator provides exceptionally comprehensive geographical coverage across Canadian territory, serving all postal codes in the country. This unique capability allows the carrier to deliver in major cities such as Toronto, Montreal, and Vancouver as well as in the most isolated communities in northern Canada. Through its network of over 175 operational facilities, including sorting centers and operations centers, as well as approximately 300 shipping centers, counters, and deposit boxes, Purolator ensures a physical presence in every region of the country.

To reach the most remote locations, Purolator relies on a combination of adapted logistics means. In remote areas of the Far North, the carrier may use domestic flights, specialized local carriers, or cooperation with Canada Post for the final distribution segment. This operational flexibility ensures that no Canadian community is beyond the reach of Purolator service, representing a major competitive advantage in the national market.

• Canada: Complete coverage of 100% of Canadian postal codes, from the Atlantic to the Pacific and to northern territories
• United States: Full service to all American states through the Purolator International subsidiary and partnerships with UPS
• International: Delivery to over 210 countries and territories worldwide through agreements with partner carriers

Internationally, Purolator has developed particular expertise for the Canada-United States cross-border corridor, which represents the most significant commercial exchange flow for Canadian shippers. The company has over 20 regional operations in the United States and relies on over 25 years of experience in cross-border exchanges. For destinations beyond North America, Purolator works closely with UPS and other international partners, enabling Canadian parcels to reach virtually any destination in the world.

This worldwide coverage includes complete handling of customs procedures and personalized support for shippers. Whether sending to a major American city or delivering to a distant country, Purolator offers solutions tailored to each international logistics need.

What are Purolator's delivery services and timeframes?

Purolator offers a complete range of delivery services meeting all needs, from urgent shipments requiring same-day delivery to economical shipments where timing is not a priority. This diversity of options allows both businesses and individuals to find the solution best suited to their time and budget constraints.

For deliveries within Canada, Purolator has developed a series of Express services offering guaranteed timeframes with high precision. These delivery commitments allow shippers to plan their shipments with confidence, knowing exactly when their parcels will arrive. The company also offers economical options for less urgent shipments, allowing significant savings on transportation costs.

• Purolator Same Day: Same-day delivery, available 24 hours a day and 7 days a week, ideal for absolute emergency situations
• Purolator Express 9 a.m.: Guaranteed delivery by 9 a.m. the next business day to major Canadian destinations
• Purolator Express 10:30 a.m.: Guaranteed delivery by 10:30 a.m. the next business day, offering a balance between speed and cost
• Purolator Express Noon: Guaranteed delivery by noon the next business day, a practical option for business shipments
• Purolator Express Evening: Guaranteed delivery between 5:30 p.m. and 9 p.m. the next business day, perfect for recipients working during the day
• Purolator Ground: Economical ground service for non-urgent shipments, with delivery within a few business days depending on destination

For shipments to the United States, Purolator offers Express services allowing delivery as early as the next business day to many American destinations. The Purolator Express 9 a.m. to the U.S. service guarantees delivery by 9 a.m. the next morning, while the Express 10:30 a.m. to the U.S. service ensures mid-morning delivery. For less urgent shipments, the Purolator Ground service to the United States offers an economical alternative with delivery timeframes of two business days or more depending on destination.

Internationally, Purolator offers express services with delivery timeframes generally varying between 2 and 7 business days depending on destination. The Purolator International Express service guarantees delivery on the second business day to most major world destinations. For certain privileged destinations, the International Express 9 a.m. and Express 10:30 a.m. services offer morning delivery guarantees as early as the second day.

Purolator also offers Saturday delivery in certain Canadian and American metropolitan areas, allowing recipients to receive their parcels at the end of the week. Shipments picked up on Friday can thus be delivered as early as Saturday, an option particularly appreciated for e-commerce orders and urgent business needs.

What are Purolator's rates and maximum dimensions accepted?

Purolator shipping rates vary depending on several key factors, including parcel weight, dimensions, destination, service chosen, and desired delivery timeframe. The company publishes detailed rate guides that are regularly updated to reflect annual adjustments. Purolator rates are subject to annual adjustments, typically in the range of 5 to 6%, reflecting increases in transportation costs, growing demand for e-commerce services, and market conditions.

To obtain an accurate estimate of shipping fees, Purolator provides an online calculation tool on its website. By entering the origin postal code, destination, weight, and parcel dimensions, shippers can quickly compare rates for different services and choose the option best suited to their needs. Customers with a Purolator business account can also benefit from negotiated rates based on their shipping volume.

• Maximum weight per parcel: 68 kg for standard messaging services
• Maximum length: 274 cm per parcel
• Maximum total dimensions: 419 cm, calculated according to the formula: length + (width × 2) + (height × 2)
• Special handling fees: Applied for parcels exceeding 23 kg, measuring more than 122 cm in length, or whose total dimensions exceed 419 cm

Parcels exceeding these limits may be refused by Purolator's standard messaging network. However, for large or heavy shipments, Purolator Freight offers solutions adapted for transporting pallets and bulk loads, with capacities well above messaging parcel limits.

Additional charges may apply in certain specific situations. Residential deliveries, remote or difficult-to-access locations, oversized parcels, and certain additional services such as signature-required delivery are subject to additional fees. Shippers are advised to consult the complete rate guide or use the online estimation tool to obtain an accurate quote including all applicable fees.

For international shipments, rates also depend on the destination zone and may include customs clearance, brokerage, and special handling fees. Customs duties and import taxes applicable in the destination country generally remain the recipient's responsibility, unless otherwise arranged by the shipper.

What are Purolator's delivery options?

Purolator offers great flexibility in delivery options, allowing recipients to customize parcel receipt according to their constraints and preferences. This customer-centric approach aims to maximize the chances of successful delivery on the first attempt and improve the overall delivery experience.

The "My Purolator Choices" program is the cornerstone of this customization. This free service allows recipients to take control of their incoming shipments. Once a shipment is on its way, the recipient can intervene to modify delivery conditions according to their needs. This flexibility is particularly appreciated in a context where lifestyles do not always allow recipients to be home during traditional delivery hours.

• Home delivery: Direct delivery to the recipient's address with or without signature depending on the service chosen
• Rescheduled delivery: Option to change the delivery date to a more convenient day
• Neighbor delivery: Authorization to deliver the parcel to a trusted neighbor if absent
• Safe drop-off: Request to leave the parcel in a safe place at the delivery address, without requiring a signature
• Redirect to access point: Divert the parcel to a Purolator counter, authorized shipping agent, or deposit point for convenient pickup

Purolator has an extensive network of over 3,000 access points across Canada, offering numerous self-service pickup options. This network includes Purolator shipping centers, partner counters, quick-stop kiosks, automated lockers, and deposit boxes. According to company data, 75% of Canadians are within three kilometers of a Purolator shipping point, ensuring remarkable accessibility across the country.

If absent during a home delivery attempt, the driver leaves a delivery notice indicating how to retrieve the parcel. The recipient then has several options: visit the nearest Purolator center to pick up the shipment, request a new delivery attempt at a later date, or use "My Purolator Choices" program options to redirect the parcel to a more convenient location.

Proactive email and SMS notifications allow recipients to track delivery progress in real time. These alerts inform of parcel acceptance, arrival in the destination area, placement for delivery, and successful delivery. This complete visibility of the parcel's journey contributes to a serene and controlled delivery experience.

What should I do if my Purolator parcel is lost or damaged?

If you find that a Purolator parcel is lost, damaged, or was not delivered within the expected timeframe, you can file a claim with the carrier for compensation. Purolator has established a structured procedure to handle these situations, accessible both online and by phone. It is important to act quickly and gather all necessary documents to facilitate processing of your case.

The first step is to verify the status of your shipment using Purolator's online tracking tool. Sometimes a seemingly lost parcel is simply delayed or has been redirected to a pickup point following a failed delivery attempt. If the problem persists after verification, you can begin the formal claims procedure.

• Online access: Visit the Purolator website at the "Submit a Claim" section to complete the online form
• Phone contact: Call 1-888-744-7123 (1 888 SHIP-123) to speak with a customer service representative who will guide you through the process
• Claim types: Lost parcel, damaged parcel, missing items following damaged shipment, or delayed delivery

To submit a complete claim, you will need to provide several supporting documents. A copy of the Purolator bill of lading or manifest associated with the shipment is essential, as is an invoice indicating the original cost of the goods to confirm the claimed amount. Note: only wholesale or manufacturing costs are considered; profit margins or markups are not recoverable. In case of damage, an inspection report and photos of the parcel condition and its contents will also be required.

Regarding insurance coverage, Purolator includes basic limited protection of approximately $100 CAD per shipment as part of its standard services. For merchandise exceeding this value, it is strongly recommended to purchase ad valorem insurance at the time of shipment. This insurance allows you to be compensated up to the declared value in case of loss or damage, providing more complete financial protection.

• Claim deadline: Submit your claim as soon as possible after discovering the issue
• Evidence preservation: Do not discard packaging or damaged merchandise before case closure
• Required documentation: Bill of lading, commercial invoice, photos of damage, inspection report if applicable
• Exclusions: Certain items such as liquids, valuables, precious metals, cash, and perishable products may be excluded from coverage

Once your claim is submitted, you will receive a reference number to track processing progress. The Purolator team will review your case and contact you if additional information is needed. Processing time varies depending on case complexity, but Purolator commits to responding within a reasonable timeframe. If the decision is favorable, compensation will be paid according to agreed terms.

Does Purolator handle international shipments and customs procedures?

Purolator offers complete international shipping services to over 210 countries and territories worldwide. With over 25 years of cross-border experience, particularly on the Canada-United States corridor, the carrier has developed solid expertise in international logistics and customs procedures. This competence allows Canadian shippers to easily access foreign markets while benefiting from professional support.

For shipments to the United States, which represent the most frequent international destination from Canada, Purolator has dedicated infrastructure through its Purolator International subsidiary. This entity, present in approximately thirty offices in the United States, takes charge of parcels upon arrival in American territory and ensures their final distribution. For other world destinations, Purolator relies on partnerships with UPS and other trusted international carriers.

• Commercial invoice: Essential document required for all non-document international shipments and for shipments to the U.S. exceeding $800 USD in value
• Customs declaration: Must be completed accurately, including detailed description of goods, their value, and country of origin
• HS codes (Harmonized System): Tariff classification of goods necessary to determine applicable customs duties
• USMCA/CUSMA certificate: Required to benefit from advantages of the North American free trade agreement on eligible goods

Purolator provides several tools to facilitate international shipment documentation preparation. The Purolator Trade Assistant helps shippers identify required customs documents for each specific shipment, find appropriate HS codes, and estimate applicable duty rates. These resources help reduce risks of delay or customs hold due to incomplete or incorrect documentation.

The commercial invoice must be placed outside the first parcel of the shipment, in a documentation pouch, and never inside the package. This document must contain all information required by the customs broker to process customs clearance, including shipper and recipient identification, precise merchandise description, quantity, unit and total value, and sales conditions.

• Brokerage services: Purolator offers customs brokerage services to facilitate merchandise entry into Canada and other countries
• Integrated customs clearance: The carrier coordinates customs procedures to ensure smooth transit of international shipments
• Duties and taxes: Generally the recipient's responsibility, unless the shipper opts for DDP (Delivered Duty Paid) service
• Customs clearance delays: Variable depending on destination country, nature of goods, and documentation accuracy

Certain products may require additional documents such as health certificates, import permits, or special authorizations issued by other ministries or government agencies. Purolator advises shippers to inquire about specific regulatory requirements for their merchandise type and destination country before shipping. When in doubt, Purolator customer service can provide guidance on required documents and procedures to follow.

Understanding tracking statuses

When you track a Purolator parcel online, different statuses may appear to inform you of your shipment's progress. Each status corresponds to a specific stage in the logistics journey, from label creation to final delivery. Understanding these statuses allows you to anticipate parcel arrival and quickly identify any issues requiring your attention.

Purolator tracking is updated at each significant transport stage. Your parcel is scanned when picked up by the courier, upon entry to each sorting center, when transferred to the destination region, and when placed for delivery. These successive scans generate the different statuses visible in the tracking history. It is normal for the status to remain unchanged for a day or two when the parcel travels a long distance without passing through intermediate facilities.